Senior Systems Engineer at ServiceNow

📍 Job Overview

Job Title: Senior Systems Engineer
Company: ServiceNow
Location: Bangalore, Karnataka, India
Job Type: Full-time
Category: DevOps Engineer, System Administrator
Date Posted: June 23, 2025
Experience Level: 5-10 years
Remote Status: On-site (Hybrid)

🚀 Role Summary

Define and automate the creation of new projects and resources in Google Cloud
Manage and optimize the scaling and performance of environments
Ensure security through automation and immediate action on alerts
Plan and execute upgrades on both system and application levels

📝 Enhancement Note: This role requires a strong background in cloud infrastructure management, automation, and security. Familiarity with Google Cloud Platform (GCP) is essential, as well as experience with various scripting languages and operating systems.

💻 Primary Responsibilities

Cloud Infrastructure Management: Design, implement, and manage cloud infrastructure across AWS, Azure, and GCP, focusing on compute, networking, and storage.
Automation: Utilize scripting skills to automate workflows, API integrations, and infrastructure as code (IaC) using tools like Terraform and Ansible.
Security: Harden and secure environments, automate security testing, and respond to security alerts promptly.
Performance Tuning: Monitor and optimize environment performance, ensuring high availability and minimal downtime.
System Upgrades: Plan and execute upgrades on both system and application levels, minimizing disruption to services.
Collaboration: Work closely with DevOps teams to support CI/CD pipelines and ensure smooth deployment processes.

📝 Enhancement Note: This role requires a deep understanding of cloud infrastructure, automation, and security. Experience with monitoring tools, storage technologies, and enterprise tools is a plus.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified - Professional Cloud Architect) are a plus.

Experience: 5+ years of experience in designing, implementing, and managing cloud infrastructure across AWS, Azure, and GCP. Proven experience in automation, security, and performance tuning.

Required Skills:

Strong scripting skills using Python, Shell/Bash, PowerShell, or JavaScript for automation via API/CLI.
Proficiency in Linux (LDAP, monitoring, storage management, scripting, performance tuning) and Windows (AD, SCOM, MS SQL, clustering, PowerShell).
Experience with VMware vSphere/ESXi environments (upgrades, patching, troubleshooting, high availability).
Familiarity with DevOps practices and tools (Terraform, Ansible, Jenkins, CI/CD pipelines).
Experience managing IAM, console operations, security controls, and ensuring cloud cost efficiency.
Knowledge of networking (Juniper/Cisco, DNS, DHCP, VPN, L3 routing, IPv6) and storage technologies (NetApp, EMC, Pure, SAN/NAS/iSCSI/FC).

Preferred Skills:

Exposure to Oracle/IBM cloud platforms.
Understanding of enterprise tools (F5, Weblogic, Websphere, Tivoli, Netcool).
Experience with monitoring tools (Zabbix, Dynatrace, Splunk, Nagios, etc.).
Familiarity with ServiceNow and hardware/software procurement processes.

📝 Enhancement Note: This role requires a broad set of technical skills, with a strong focus on cloud infrastructure, automation, and security. Relevant certifications and experience with enterprise tools are a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in cloud infrastructure management, automation, and security through relevant projects and case studies.
Showcase proficiency in scripting and automation using tools like Terraform, Ansible, and Jenkins.
Highlight experience in performance tuning, system upgrades, and high availability.
Include examples of security hardening, automated testing, and prompt response to security alerts.

Technical Documentation:

Document cloud infrastructure architecture, including compute, networking, and storage components.
Describe automation workflows, API integrations, and infrastructure as code (IaC) implementations.
Explain performance tuning strategies, system upgrade processes, and high availability configurations.
Include security measures, automated testing procedures, and incident response plans.

📝 Enhancement Note: This role requires a strong portfolio demonstrating experience in cloud infrastructure management, automation, and security. Include relevant projects, case studies, and technical documentation to showcase your skills.

💵 Compensation & Benefits

Salary Range: INR 1,800,000 - 2,500,000 per annum (Estimated based on market standards for a Senior Systems Engineer role in Bangalore, India)

Benefits:

Competitive health, dental, and vision insurance
Retirement savings plan with company match
Generous time off and flexible work arrangements
Employee stock purchase plan
Tuition reimbursement and professional development opportunities
Wellness programs and resources

Working Hours: Full-time (40 hours/week), with flexible work arrangements and remote work options available for some roles.

📝 Enhancement Note: The salary range is estimated based on market standards for a Senior Systems Engineer role in Bangalore, India. Benefits may vary based on the specific role and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: ServiceNow is a leading digital workflow company that makes work better for people. They provide an enterprise cloud platform that creates great experiences and unlocks productivity.

Company Size: ServiceNow has over 10,000 employees worldwide, with a strong presence in North America, Europe, and Asia. This role is based in Bangalore, India, which is one of ServiceNow's major development hubs.

Founded: ServiceNow was founded in 2004 and went public in 2012. They have since grown to become a global market leader, serving over 8,100 customers, including 85% of the Fortune 500.

Team Structure:

The Systems Engineering team is part of the IT organization, working closely with various business units to ensure the availability, performance, and security of ServiceNow's internal and customer-facing systems.
The team consists of experienced systems engineers, team leads, and managers, with a focus on collaboration, knowledge sharing, and continuous learning.

Development Methodology:

ServiceNow follows Agile development methodologies, with a focus on iterative development, continuous integration, and continuous delivery.
The team uses tools like Jira, Confluence, and Bitbucket to manage projects, track progress, and collaborate on code.
ServiceNow encourages a culture of innovation, experimentation, and continuous improvement.

Company Website: ServiceNow

📝 Enhancement Note: ServiceNow is a global leader in digital workflow, with a strong focus on innovation, collaboration, and continuous learning. This role offers the opportunity to work with cutting-edge technology and a diverse, global team.

📈 Career & Growth Analysis

Web Technology Career Level: This role is for a Senior Systems Engineer, with a focus on cloud infrastructure management, automation, and security. The ideal candidate will have 5-10 years of relevant experience and a proven track record of success in similar roles.

Reporting Structure: The Senior Systems Engineer will report directly to the IT Director or a similar role, working closely with other IT teams, business units, and stakeholders to ensure the availability, performance, and security of ServiceNow's systems.

Technical Impact: This role has a significant impact on ServiceNow's internal and customer-facing systems, as well as the overall user experience. The Senior Systems Engineer will be responsible for ensuring the reliability, scalability, and security of these systems, as well as driving innovation and continuous improvement.

Growth Opportunities:

Technical Growth: This role offers the opportunity to gain experience with cutting-edge cloud technologies, automation tools, and enterprise-level systems. The Senior Systems Engineer will have the chance to work on complex projects, drive innovation, and develop their skills in cloud infrastructure management, automation, and security.
Leadership Growth: As a senior role, this position offers the opportunity to mentor junior team members, drive team projects, and influence the direction of the IT organization. The Senior Systems Engineer may also have the opportunity to move into a team lead or management role, depending on their interests and the organization's needs.
Career Transition: This role can serve as a stepping stone to other technical or leadership roles within ServiceNow or the broader tech industry. The Senior Systems Engineer may choose to transition into a more specialized role, such as a Cloud Architect, Site Reliability Engineer, or IT Manager.

📝 Enhancement Note: This role offers significant growth opportunities for technical and leadership development, as well as the chance to work with cutting-edge technology and a global team.

🌐 Work Environment

Office Type: ServiceNow's Bangalore office is a modern, collaborative workspace designed to foster innovation and teamwork. The office features open-plan workspaces, meeting rooms, and breakout areas, as well as on-site amenities like cafes, gyms, and wellness spaces.

Office Location(s): Bangalore, India

Workspace Context:

Collaborative Environment: ServiceNow encourages a culture of collaboration and knowledge sharing. The Senior Systems Engineer will work closely with other IT teams, business units, and stakeholders to ensure the availability, performance, and security of ServiceNow's systems.
State-of-the-Art Technology: The Senior Systems Engineer will have access to the latest cloud technologies, automation tools, and enterprise-level systems. They will also have the opportunity to work with cutting-edge hardware and software, as well as innovative development tools and methodologies.
Flexible Work Arrangements: ServiceNow offers flexible work arrangements, including remote work options and flexible hours, to support work-life balance and accommodate individual needs.

Work Schedule: Full-time (40 hours/week), with flexible work arrangements and remote work options available for some roles. The Senior Systems Engineer may be required to work outside of regular business hours to support system upgrades, maintenance, and incident response.

📝 Enhancement Note: ServiceNow offers a modern, collaborative work environment with access to cutting-edge technology and flexible work arrangements. The Senior Systems Engineer will have the opportunity to work with a global team and drive innovation in cloud infrastructure management, automation, and security.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience, qualifications, and interest in the role. This is also an opportunity for you to ask any questions you may have about the role or the company.
Technical Assessment: A hands-on assessment to evaluate your technical skills in cloud infrastructure management, automation, and security. This may include tasks such as designing and implementing cloud infrastructure, automating workflows, and securing environments.
Behavioral Interview: A conversation to discuss your problem-solving skills, teamwork, and cultural fit with ServiceNow. This is an opportunity for you to learn more about the team, the role, and the company's culture and values.
Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss your fit for the role, answer any remaining questions, and make a final decision.

Portfolio Review Tips:

Highlight your experience in cloud infrastructure management, automation, and security through relevant projects and case studies.
Include examples of your proficiency in scripting and automation using tools like Terraform, Ansible, and Jenkins.
Showcase your experience in performance tuning, system upgrades, and high availability.
Include examples of security hardening, automated testing, and prompt response to security alerts.
Tailor your portfolio to the specific requirements of this role and the company, emphasizing your relevant skills and experiences.

Technical Challenge Preparation:

Brush up on your knowledge of cloud infrastructure, automation, and security concepts, with a focus on Google Cloud Platform (GCP), AWS, and Azure.
Familiarize yourself with relevant scripting languages, such as Python, Shell/Bash, PowerShell, or JavaScript.
Review your experience with VMware vSphere/ESXi environments, DevOps practices and tools, and enterprise-level systems.
Prepare for hands-on assessments and be ready to discuss your approach to cloud infrastructure management, automation, and security.

ATS Keywords:

Cloud Infrastructure
Automation
Security
Google Cloud Platform (GCP)
AWS
Azure
Scripting
VMware
DevOps
Enterprise-level Systems
Performance Tuning
System Upgrades
High Availability
Incident Response
Problem-solving
Teamwork
Collaboration

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills in cloud infrastructure management, automation, and security, as well as your problem-solving skills, teamwork, and cultural fit with ServiceNow. Be prepared to discuss your experience, qualifications, and career goals in detail.

🛠 Technology Stack & Web Infrastructure

Cloud Infrastructure:

Google Cloud Platform (GCP): The primary cloud provider for this role, with a focus on compute, networking, and storage services.
Amazon Web Services (AWS): Experience with AWS is beneficial, as ServiceNow uses AWS for some of its internal and customer-facing systems.
Microsoft Azure: Familiarity with Azure is a plus, as ServiceNow may use Azure for specific projects or customer deployments.

Automation Tools:

Terraform: An Infrastructure as Code (IaC) tool used to define and provision cloud infrastructure in a declarative, modular, and version-controlled manner.
Ansible: A simple, agentless automation tool that uses YAML for playbooks and roles, enabling the automation of repetitive tasks and the orchestration of complex workflows.
Jenkins: A continuous integration and continuous delivery (CI/CD) tool used to automate the build, test, and deployment processes for software projects.

Monitoring Tools:

Zabbix: An open-source network monitoring solution used to monitor the health and performance of network devices, servers, and cloud services.
Dynatrace: A software intelligence platform used to monitor, optimize, and troubleshoot applications and microservices in real-time.
Splunk: A data analytics and visualization platform used to search, monitor, and analyze machine-generated big data, providing insights into user behavior, application performance, and security threats.

Enterprise-level Systems:

VMware vSphere/ESXi: Experience with VMware vSphere/ESXi environments is required, as ServiceNow uses VMware for some of its internal and customer-facing systems.
Microsoft SQL Server (MSSQL): Familiarity with MSSQL is beneficial, as ServiceNow uses MSSQL for some of its internal and customer-facing systems.
Oracle Database: Experience with Oracle Database is a plus, as ServiceNow may use Oracle for specific projects or customer deployments.

📝 Enhancement Note: This role requires a strong understanding of cloud infrastructure, automation, and security concepts, with a focus on Google Cloud Platform (GCP), AWS, and Azure. Experience with relevant automation tools, monitoring tools, and enterprise-level systems is also beneficial.

👥 Team Culture & Values

Web Development Values:

Innovation: ServiceNow encourages a culture of innovation, experimentation, and continuous learning. The Senior Systems Engineer is expected to drive innovation in cloud infrastructure management, automation, and security.
Collaboration: ServiceNow values collaboration, knowledge sharing, and teamwork. The Senior Systems Engineer will work closely with other IT teams, business units, and stakeholders to ensure the availability, performance, and security of ServiceNow's systems.
Customer Focus: ServiceNow is committed to delivering great experiences for its customers. The Senior Systems Engineer will work closely with business units and stakeholders to ensure that ServiceNow's systems meet the needs of its customers and support their success.
Integrity: ServiceNow values integrity, honesty, and ethical behavior. The Senior Systems Engineer is expected to act with integrity in all aspects of their work, including cloud infrastructure management, automation, and security.

Collaboration Style:

Cross-functional Integration: ServiceNow encourages collaboration across teams, business units, and functions. The Senior Systems Engineer will work closely with other IT teams, business units, and stakeholders to ensure the availability, performance, and security of ServiceNow's systems.
Code Review Culture: ServiceNow follows best practices for code review, ensuring that code is reviewed by peers before it is merged into the main branch. This helps to maintain code quality, identify potential issues, and share knowledge and best practices.
Knowledge Sharing: ServiceNow encourages knowledge sharing and continuous learning. The Senior Systems Engineer is expected to share their knowledge and expertise with other team members, as well as to learn from their colleagues and stay up-to-date with the latest trends and best practices in cloud infrastructure management, automation, and security.

📝 Enhancement Note: ServiceNow values innovation, collaboration, customer focus, and integrity in its approach to cloud infrastructure management, automation, and security. The Senior Systems Engineer is expected to embody these values and contribute to a positive, productive, and inclusive team culture.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Infrastructure Management: Design, implement, and manage cloud infrastructure across AWS, Azure, and GCP, with a focus on compute, networking, and storage services.
Automation: Automate workflows, API integrations, and infrastructure as code (IaC) using tools like Terraform and Ansible, with a focus on efficiency, scalability, and maintainability.
Security: Harden and secure environments, automate security testing, and respond to security alerts promptly, with a focus on minimizing risk and maximizing protection.
Performance Tuning: Monitor and optimize environment performance, with a focus on high availability, minimal downtime, and cost efficiency.

Learning & Development Opportunities:

Technical Skill Development: This role offers the opportunity to gain experience with cutting-edge cloud technologies, automation tools, and enterprise-level systems. The Senior Systems Engineer will have the chance to work on complex projects, drive innovation, and develop their skills in cloud infrastructure management, automation, and security.
Leadership Development: As a senior role, this position offers the opportunity to mentor junior team members, drive team projects, and influence the direction of the IT organization. The Senior Systems Engineer may also have the opportunity to move into a team lead or management role, depending on their interests and the organization's needs.
Career Transition: This role can serve as a stepping stone to other technical or leadership roles within ServiceNow or the broader tech industry. The Senior Systems Engineer may choose to transition into a more specialized role, such as a Cloud Architect, Site Reliability Engineer, or IT Manager.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities in cloud infrastructure management, automation, and security. The Senior Systems Engineer will have the chance to work on complex projects, drive innovation, and develop their skills and career in a dynamic and collaborative environment.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure Management: Describe your experience with cloud infrastructure management, with a focus on AWS, Azure, and GCP. Discuss your approach to designing, implementing, and managing cloud infrastructure, as well as your experience with compute, networking, and storage services.
Automation: Explain your experience with automation tools like Terraform and Ansible, and discuss your approach to automating workflows, API integrations, and infrastructure as code (IaC). Describe your experience with CI/CD pipelines and your approach to ensuring efficiency, scalability, and maintainability.
Security: Describe your experience with security hardening, automated testing, and incident response. Discuss your approach to minimizing risk and maximizing protection, as well as your experience with security tools and best practices.
Performance Tuning: Explain your experience with performance tuning and optimization, with a focus on high availability, minimal downtime, and cost efficiency. Discuss your approach to monitoring and optimizing environment performance, as well as your experience with monitoring tools and best practices.

Company & Culture Questions:

Company Culture: Describe what you understand about ServiceNow's culture and values, and discuss how you embody these values in your work. Explain how you would contribute to a positive, productive, and inclusive team culture.
Team Dynamics: Describe your experience working in a team environment, and discuss how you approach collaboration, knowledge sharing, and continuous learning. Explain how you would contribute to a dynamic and collaborative team culture at ServiceNow.
Customer Focus: Describe your experience working with customers, and discuss how you approach delivering great experiences and supporting customer success. Explain how you would ensure that ServiceNow's systems meet the needs of its customers and support their success.

Portfolio Presentation Strategy:

Technical Demonstration: Prepare a live demonstration of your technical skills in cloud infrastructure management, automation, and security. Include examples of your experience with cloud infrastructure, automation tools, and enterprise-level systems, as well as your approach to performance tuning, security hardening, and incident response.
Case Studies: Prepare case studies that highlight your experience with cloud infrastructure management, automation, and security. Include examples of your approach to designing, implementing, and managing cloud infrastructure, as well as your experience with automation tools, monitoring tools, and enterprise-level systems.
Problem-solving: Prepare examples of your problem-solving skills, with a focus on cloud infrastructure management, automation, and security. Include examples of your approach to identifying, diagnosing, and resolving technical issues, as well as your experience with incident response and troubleshooting.

📝 Enhancement Note: The interview process for this role is designed to evaluate your technical skills in cloud infrastructure management, automation, and security, as well as your problem-solving skills, teamwork, and cultural fit with ServiceNow. Be prepared to discuss your experience, qualifications, and career goals in detail, and to present your technical skills and portfolio in a clear and concise manner.

📌 Application Steps

To apply for this Senior Systems Engineer position at ServiceNow:

Tailor Your Resume: Highlight your experience in cloud infrastructure management, automation, and security, with a focus on AWS, Azure, and GCP. Include relevant keywords and phrases to optimize your resume for the ServiceNow Applicant Tracking System (ATS).
Prepare Your Portfolio: Include examples of your experience with cloud infrastructure, automation tools, and enterprise-level systems, as well as your approach to performance tuning, security hardening, and incident response. Tailor your portfolio to the specific requirements of this role and the company, emphasizing your relevant skills and experiences.
Practice Technical Challenges: Brush up on your knowledge of cloud infrastructure, automation, and security concepts, with a focus on Google Cloud Platform (GCP), AWS, and Azure. Review your experience with relevant automation tools, monitoring tools, and enterprise-level systems, and prepare for hands-on assessments and technical interviews.
Research ServiceNow: Learn about ServiceNow's culture, values, and mission, and prepare thoughtful questions to ask during your interviews. Consider how your skills, experiences, and career goals align with the company's objectives and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Systems Engineer