Senior Systems Administrator

📍 Job Overview

• Job Title: Senior Systems Administrator
• Company: Auctane
• Location: Manila, Philippines
• Job Type: On-site
• Category: Systems Administrator
• Date Posted: 2025-08-01
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves managing and enhancing SaaS platforms, requiring a strong background in platform administration and integration management.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role requires a deep understanding of platform best practices, scripting experience, and the ability to work effectively with cross-functional teams.

• 🔑 Manage daily operations of our various SaaS platforms

  • Configure user profiles, roles, groups, data storage, sharing, and security controls.
  • Ensure comprehensive system and PII data integrity, including system security.

• 🛠 Proactively identify and implement operational improvements

  • Enhance business processes by implementing system customizations and improvements.

• 🔗 Work with stakeholders to implement and manage integrations

  • Collaborate with Product, Engineering, Support, Sales, and other teams to integrate real-time and batched 3rd party systems.

• 🔒 Maintain control of access rights, security settings, and user privileges

  • Enforce IT policies, procedures, and best practices to ensure the security, reliability, and optimal performance of the organization's technology infrastructure.

• 📝 Own and maintain documentation for platform configurations, setup, issue resolution, and customizations

  • Develop and maintain comprehensive documentation to facilitate issue resolution and knowledge sharing.

• 🤝 Assist cross-functionally to implement new or enhanced features

  • Work with teams to enhance business processes and improve system functionality.

🎓 Skills & Qualifications

Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field, is preferred.

Experience: 5+ years of experience in a customer-facing helpdesk environment and 3+ years of Okta and Google administration experience.

Required Skills:

• 🔑 SaaS Administration: Proven experience managing and supporting SaaS enterprise applications.
• 🛠 Scripting Experience: Proficiency in scripting and working with APIs.
• 🔗 Integration Management: Knowledge of integrations, third-party integration tools (e.g., Tray.io, Zapier), and API management.
• 🔒 Security & Compliance: Experience with access control, security settings, and user privileges management.
• 📝 Documentation: Ability to create and maintain comprehensive documentation for platform configurations and issue resolution.
• 🤝 Teamwork & Communication: Strong communication skills and the ability to work effectively with cross-functional teams.

Preferred Skills:

• 🛠 Problem-Solving: Demonstrated ability to identify and resolve complex technical issues.
• 📊 Performance Optimization: Experience optimizing system performance and enhancing business processes.
• 🌐 Cloud Platforms: Familiarity with cloud platforms and infrastructure as code (IaC) tools.

📊 Web Portfolio & Project Requirements

💡 Portfolio Essentials:

• 🔑 SaaS Platform Management: Demonstrate your experience managing and enhancing SaaS platforms.
• 🔗 Integration Projects: Showcase your ability to implement and manage integrations with real-time and batched 3rd party systems.
• 🔒 Security & Compliance: Highlight your experience with access control, security settings, and user privileges management.
• 📝 Documentation: Include examples of comprehensive documentation for platform configurations, setup, issue resolution, and customizations.

📝 Technical Documentation:

• 📝 Code Quality: Demonstrate your commitment to code quality, commenting, and documentation standards.
• 🔗 Version Control: Show proficiency in version control systems and deployment processes.
• 📈 Performance Metrics: Include examples of performance metrics, optimization techniques, and system monitoring strategies.

💵 Compensation & Benefits

💸 Salary Range: PHP 50,000 - 70,000 per month (based on experience and market research)

🏥 Benefits:

• 🌿 Health & Well-being:

  • HMO Medical Insurance with tiered Maximum Benefit Limit (MBL) based on job level and comprehensive coverage for the employee and up to two (2) dependents.
  • Dental Insurance for essential dental care services.
  • Mental Health & Employee Assistance Program (EAP) with confidential counseling and support services.
  • Wellness Program with initiatives and resources designed to promote physical and mental well-being.

• 💰 Financial Security & Compensation Enhancements:

  • Life Insurance for financial protection for your loved ones.
  • Accidental Death and Dismemberment (AD&D) Insurance for additional financial protection in the event of accidental death or dismemberment.
  • Meal and Clothing Allowance of up to PHP 3,000 per month.
  • Bonuses and Supplemental Income through company contests and incentives.

• 📅 Time Off & Work-Life Balance:

  • Paid Vacation Days with 15 days per year, with additional days increasing with tenure.
  • Paid Sick Days with 15 days per year.
  • Paid Holidays with observation of statutory national and local holidays.
  • Bereavement Leave for supportive leave in times of personal loss.

• 🎓 Professional Development & Recognition:

  • Education Benefits for continuous learning and professional development.
  • Referral Program with incentives for recommending great talent to join the team.

🎯 Team & Company Context

🏢 Company Culture:

• 🌐 Industry: Auctane operates in the SaaS and shipping software industry, with a focus on helping businesses meet the ever-changing requirements of their industry and customer expectations.
• 🏢 Company Size: Auctane is a mid-sized company with a team of hundreds of thousands of businesses annually mailing and shipping billions of items.
• 📅 Founded: Auctane was founded in 2007 and has since grown to become a leading provider of shipping and mailing software solutions.

🌐 Team Structure:

• 👥 Team Size: Auctane's Information Technology team consists of various roles, including Senior Systems Administrators, Software Engineers, and DevOps Engineers.
• 🌐 Reporting Structure: The Senior Systems Administrator reports directly to the Director of IT and works closely with cross-functional teams, including Product, Engineering, Support, and Sales.
• 🤝 Cross-Functional Collaboration: The role involves working with various teams to implement and manage integrations, enhance business processes, and ensure system security and data integrity.

🔧 Development Methodology:

• 🔧 Agile Methodologies: Auctane follows Agile methodologies, including Scrum, to manage projects and deliver features efficiently.
• 📝 Code Review: Auctane emphasizes code review and quality assurance practices to ensure the reliability and performance of its software solutions.
• 📦 Deployment Strategies: Auctane employs CI/CD pipelines and automated deployment strategies to streamline the release process and ensure consistent software quality.

🌐 Company Website: Auctane

📈 Career & Growth Analysis:

• 🌐 Web Technology Career Level: The Senior Systems Administrator role is an intermediate to senior-level position, requiring a strong background in platform administration, integration management, and security best practices.
• 👥 Reporting Structure: The role reports directly to the Director of IT and works closely with cross-functional teams, providing opportunities for technical influence and leadership.
• 🌐 Technical Impact: Senior Systems Administrators play a critical role in ensuring the security, reliability, and optimal performance of Auctane's technology infrastructure, directly impacting user experience and business processes.

💡 Growth Opportunities:

• 🌐 Technical Skill Development: Auctane offers opportunities for technical skill development, including emerging technology adoption and continuous learning.
• 🌐 Technical Leadership: With experience, Senior Systems Administrators can progress to technical leadership roles, overseeing teams and driving architecture decisions.
• 🌐 Career Progression: Auctane provides a clear path for career progression, with opportunities for advancement to senior roles within the IT department or other areas of the organization.

🌐 Work Environment:

• 🏢 Office Type: Auctane's Manila office offers a collaborative workspace with multiple monitors, testing devices, and web development tools available to support the team's needs.
• 📍 Office Location(s): Auctane's Manila office is conveniently located in the Makati Central Business District, with easy access to public transportation and nearby amenities.
• 🤝 Workspace Context: The office fosters a collaborative environment, with regular team interactions, knowledge sharing, and technical mentoring opportunities.

📅 Work Schedule:

• 🕒 Working Hours: Auctane follows a standard work schedule from Monday to Friday, with flexible hours for deployment windows, maintenance, and project deadlines.
• 📅 Flexible Time: Auctane offers flexible time-off policies, allowing employees to balance work and personal responsibilities.

📄 Application & Technical Interview Process

📝 Interview Process:

• 🔎 Technical Preparation: Brush up on your scripting, API, and integration management skills, as well as your knowledge of SaaS platforms, security best practices, and IT policies.
• 🔗 Collaboration & Communication: Practice explaining technical concepts clearly and effectively, as well as working with cross-functional teams to implement and manage integrations.
• 📝 Company & Culture Questions: Research Auctane's company culture, values, and recent projects to demonstrate your understanding of the organization and its mission.

📝 Portfolio Review Tips:

• 🔑 SaaS Platform Management: Highlight your experience managing and enhancing SaaS platforms, with a focus on user configuration, data storage, and security controls.
• 🔗 Integration Projects: Showcase your ability to implement and manage integrations with real-time and batched 3rd party systems, emphasizing your understanding of APIs and integration tools.
• 🔒 Security & Compliance: Demonstrate your knowledge of access control, security settings, and user privileges management, with examples of ensuring system security and data integrity.
• 📝 Documentation: Include examples of comprehensive documentation for platform configurations, setup, issue resolution, and customizations, showcasing your ability to create and maintain clear, concise, and informative technical documentation.

📝 Technical Challenge Preparation:

• 🔎 Scripting & API Challenges: Practice solving scripting and API challenges to demonstrate your proficiency in working with APIs, integrating systems, and automating processes.
• 🔗 Integration Challenges: Familiarize yourself with integration tools, such as Tray.io or Zapier, and practice creating and managing integrations with real-time and batched 3rd party systems.
• 🔒 Security Challenges: Brush up on your knowledge of security best practices, access control, and user privileges management, and practice identifying and mitigating security vulnerabilities in systems and applications.

💡 ATS Keywords:

• 🔑 SaaS Administration: SaaS, platform, enterprise, user, configuration, profile, role, group, data, storage, sharing, security, control, access, rights, privilege, identity, Okta, Google, Azure, AWS, GCP
• 🔗 Integration: API, integration, real-time, batched, 3rd party, system, tool, Tray.io, Zapier, middleware, ETL, data migration, data synchronization
• 🔒 Security & Compliance: security, compliance, access control, user privileges, user management, identity management, IAM, Okta, Google, Azure, AWS, GCP, GDPR, HIPAA, SOC, ISO, PCI, NIST, CIS, FISMA, COBIT, ITIL, COSO
• 📝 Documentation: documentation, technical, writing, knowledge, sharing, best practice, standard, process, procedure, guideline, policy, guideline, ITIL, IT4IT, COBIT, ISO, NIST, CIS
• 🛠 Problem-Solving: problem, solving, troubleshooting, debugging, issue, resolution, root cause, analysis, optimization, enhancement, improvement, automation, scripting, API, integration, tool, automation, workflow, process, efficiency, performance, optimization, scalability, reliability, availability, maintenance, monitoring, alerting, notification, incident, response, DR, BCP, disaster, recovery, business, continuity, planning, ITIL, IT4IT, COBIT, ISO, NIST, CIS
• 🤝 Teamwork & Communication: teamwork, collaboration, communication, cross-functional, stakeholder, management, leadership, mentoring, knowledge, sharing, training, coaching, coaching, development, mentoring, guidance, feedback, review, performance, appraisal, evaluation, assessment, interview, presentation, public, speaking, presentation, skills, soft, skills, interpersonal, communication, active, listening, empathy, emotional, intelligence, EQ, EQ, IQ, IQ, problem, solving, critical, thinking, decision, making, negotiation, conflict, resolution, mediation, facilitation, facilitation, leadership, management, team, building, team, dynamics, team, culture, team, engagement, employee, engagement, employee, relations, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR, HR