Senior Systems Administrator at AffiniPay Careers 2

📍 Job Overview

Job Title: Senior Systems Administrator
Company: AffiniPay Careers 2
Location: Remote - Colombia
Job Type: Hybrid (3 days in office per week)
Category: System Administrator
Date Posted: 2025-07-22
Experience Level: Mid-Senior level (6+ years of experience)

🚀 Role Summary

Lead daily onsite and remote IT support for employees, ensuring timely issue resolution.
Serve as lead for SaaS platforms like Okta, Google Workspace, Zoom, Zscaler, Kandji, and Intune.
Troubleshoot hardware/software issues and manage inventory & asset tracking.
Collaborate with teams to advocate for fixes and improvements, making user experience more successful.
Mentor and coach team members on technical challenges.

📝 Enhancement Note: This role requires a strong problem-solving mindset, excellent communication skills, and a customer-first attitude. The ideal candidate will have experience in managing SaaS platforms and providing premium support for senior leadership.

💻 Primary Responsibilities

Problem Solving & Support: Provide timely and effective solutions to internal issues, ensuring minimal disruption to employee productivity.
SaaS Platform Management: Serve as the go-to person for managing and troubleshooting various SaaS platforms used within the organization.
Hardware & Software Troubleshooting: Diagnose, troubleshoot, and resolve hardware and software issues, maintaining a high level of system uptime.
Inventory & Asset Management: Monitor and manage IT inventory and assets, ensuring accurate tracking and efficient use of resources.
Collaboration & Communication: Work closely with employees and stakeholders to understand and address their technical needs, maintaining a customer-first mindset.
Mentoring & Coaching: Share knowledge and expertise with team members, helping them develop their technical skills and grow within their roles.
Project & Time Management: Prioritize tasks, manage multiple projects simultaneously, and ensure timely completion of assigned tasks.

📝 Enhancement Note: The primary focus of this role is to provide exceptional IT support and drive user experience improvements. This involves a strong commitment to problem-solving, collaboration, and customer service.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Computer Science or equivalent.

Experience:

6+ years of experience in Mac and PC support.
4+ years of experience with SSO (Okta), MDM (Kandji/Intune), and Google Workspace.
3+ years of experience managing user/role-based access in SaaS environments.
Hands-on experience with Zoom (including Zoom Phone/Contact Center).

Required Skills:

Strong problem-solving and decision-making ability.
Familiarity with the payment industry, including best practices, solutions, and technologies.
Experience creating and forming relationships with customers.
Fluent in Spanish and English.

Preferred Skills:

Experience with automation tools.
Knowledge of video conferencing systems, live events, zoom rooms, printers, and digital signage in corporate environments.
Proven ability to multitask and manage multiple projects simultaneously.

📝 Enhancement Note: Candidates with experience in the payment industry and familiarity with relevant technologies will have a competitive advantage in this role. Additionally, strong communication skills and a customer-focused mindset are crucial for success in this position.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your problem-solving skills through case studies showcasing how you've resolved complex IT issues.
Highlight your experience with SaaS platforms by providing examples of successful management and troubleshooting.
Showcase your communication skills through testimonials or examples of how you've collaborated with teams to drive improvements.

Technical Documentation:

Document your approach to troubleshooting hardware and software issues, including the tools and techniques you use.
Provide examples of how you've managed IT inventory and assets, demonstrating your attention to detail and organizational skills.
Share your experience with automation tools, explaining how you've used them to improve efficiency and productivity.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on demonstrating their problem-solving skills, technical expertise, and customer service mindset through relevant case studies and examples.

💵 Compensation & Benefits

Salary Range: The salary range for this role is approximately COP 8,000,000 - COP 12,000,000 per year (USD 2,000 - USD 3,000 per month), depending on experience and qualifications. This estimate is based on regional market data and industry standards for senior system administrator roles in Colombia.

Benefits:

Competitive salary and benefits package.
Opportunity to work in a fast-growing, dynamic industry.
Collaborative and supportive work environment.
Opportunities for professional growth and development.

Working Hours: The standard workweek is 40 hours, with the option to work remotely for 2 days per week. The remaining 3 days are to be spent in the office, with the ability to travel to either Bogotá or Medellín as needed.

📝 Enhancement Note: While the salary range provided is an estimate, candidates are encouraged to research regional salary standards and cost of living to ensure the compensation package meets their expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: AffiniPay operates in the financial technology and legal software industry, focusing on transforming the way professionals get paid.

Company Size: AffiniPay has a fast-moving, growth-focused culture with a team of highly collaborative problem solvers who are passionate about both personal and company growth.

Founded: AffiniPay was founded with the mission to become leaders in the financial technology and legal software industry by continuously tackling exciting and interesting problems.

Team Structure:

The IT team consists of system administrators, network engineers, and IT support specialists.
The team works closely with other departments, including sales, marketing, and product development, to ensure seamless integration of technology into business operations.

Development Methodology:

AffiniPay follows an agile development methodology, focusing on continuous improvement and innovation.
The IT team works closely with other departments to ensure that technology solutions meet business needs and drive user experience improvements.

Company Website: www.affinipay.com

📝 Enhancement Note: AffiniPay's company culture emphasizes collaboration, innovation, and continuous learning. Candidates who thrive in fast-paced, dynamic environments and are passionate about driving user experience improvements will find this role particularly appealing.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, with a focus on providing expert IT support, driving user experience improvements, and mentoring team members.

Reporting Structure: The Senior Systems Administrator will report directly to the IT Director and work closely with other IT team members, as well as employees and stakeholders across the organization.

Technical Impact: This role has a significant impact on user experience, as the Senior Systems Administrator is responsible for ensuring timely issue resolution and driving improvements to IT services.

Growth Opportunities:

Technical Growth: The Senior Systems Administrator will have the opportunity to develop their technical skills and expertise by working on complex IT projects and staying up-to-date with the latest technologies in the payment industry.
Leadership Growth: As a senior team member, the Senior Systems Administrator will have opportunities to mentor and coach team members, helping them develop their technical skills and grow within their roles.
Career Progression: With experience and strong performance, the Senior Systems Administrator may have the opportunity to move into a leadership role within the IT department or explore other career paths within the organization.

📝 Enhancement Note: AffiniPay offers opportunities for professional growth and development, with a focus on driving technical expertise and leadership skills. Candidates who are eager to learn and grow in a fast-paced environment will find this role particularly appealing.

🌐 Work Environment

Office Type: AffiniPay has offices in both Bogotá and Medellín, with a hybrid work arrangement that allows employees to work remotely for 2 days per week and in the office for 3 days per week.

Office Location(s):

Bogotá, Colombia
Medellín, Colombia

Workspace Context:

Collaborative Environment: The IT team works closely with other departments, fostering a collaborative and supportive work environment.
Modern Workspace: AffiniPay's offices are equipped with modern technology and tools to support employee productivity and collaboration.
Cross-Functional Interaction: The Senior Systems Administrator will have the opportunity to work with employees and stakeholders across the organization, gaining exposure to various aspects of the business.

Work Schedule: The standard workweek is 40 hours, with the option to work remotely for 2 days per week. The remaining 3 days are to be spent in the office, with the ability to travel to either Bogotá or Medellín as needed.

📝 Enhancement Note: AffiniPay's hybrid work environment offers the best of both worlds, allowing employees to balance the flexibility of remote work with the collaboration and interaction of an office environment. Candidates who thrive in collaborative, dynamic workspaces will find this role particularly appealing.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone or video call to assess communication skills and cultural fit.
Technical Assessment: A hands-on assessment to evaluate problem-solving skills and technical expertise in system administration and SaaS platform management.
Behavioral Interview: A structured interview focused on understanding the candidate's approach to problem-solving, collaboration, and customer service.
Final Interview: A final interview with key stakeholders to assess the candidate's fit for the role and the organization.

Portfolio Review Tips:

Highlight your problem-solving skills and technical expertise through case studies and examples.
Showcase your communication skills and customer service mindset through testimonials or examples of successful collaboration with teams.
Demonstrate your experience with SaaS platforms and your ability to manage and troubleshoot complex IT issues.

Technical Challenge Preparation:

Brush up on your system administration skills, with a focus on hardware and software troubleshooting, inventory management, and SaaS platform management.
Prepare for behavioral interview questions focused on problem-solving, collaboration, and customer service.
Research AffiniPay's company culture and industry to demonstrate your enthusiasm and understanding of the role and the organization.

ATS Keywords: See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category, at the end of this document.

📝 Enhancement Note: AffiniPay's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. Candidates who are well-prepared and demonstrate a strong commitment to customer service and collaboration will have a competitive advantage in the interview process.

🛠 Technology Stack & Web Infrastructure

Hardware & Software:

Windows and MacOS virtualization.
Okta, Google Workspace, Zoom, Zscaler, Kandji, and Intune.
Various hardware and software solutions, including printers, video conferencing systems, and digital signage.

Tools & Platforms:

Automation tools (e.g., PowerShell, Bash, Ansible, etc.).
IT service management platforms (e.g., Jira Service Management, ServiceNow, etc.).
Collaboration tools (e.g., Microsoft Teams, Slack, etc.).

📝 Enhancement Note: AffiniPay uses a variety of hardware, software, and tools to support its IT infrastructure. Candidates with experience in these technologies and a strong commitment to continuous learning will be well-suited to this role.

👥 Team Culture & Values

Web Development Values:

Customer-Focused: AffiniPay prioritizes user experience and strives to provide exceptional customer service in all aspects of its business.
Collaborative: The IT team works closely with other departments to ensure seamless integration of technology into business operations.
Innovative: AffiniPay encourages continuous learning and innovation, driving technical expertise and improvement.
Supportive: The IT team fosters a collaborative and supportive work environment, with a focus on mentoring and coaching team members.

Collaboration Style:

Cross-Functional Interaction: The IT team works closely with other departments, fostering a collaborative and supportive work environment.
Knowledge Sharing: AffiniPay encourages continuous learning and knowledge sharing, with a focus on driving technical expertise and improvement.
Mentoring & Coaching: The IT team places a strong emphasis on mentoring and coaching team members, helping them develop their technical skills and grow within their roles.

📝 Enhancement Note: AffiniPay's company culture emphasizes collaboration, innovation, and continuous learning. Candidates who thrive in dynamic, supportive work environments and are passionate about driving user experience improvements will find this role particularly appealing.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex IT Issues: The Senior Systems Administrator will be responsible for resolving complex IT issues, requiring strong problem-solving skills and technical expertise.
SaaS Platform Management: The role involves managing and troubleshooting various SaaS platforms, requiring a deep understanding of these technologies and their integration with AffiniPay's IT infrastructure.
User Experience Improvement: The Senior Systems Administrator will be expected to drive improvements to user experience, requiring a strong commitment to customer service and collaboration.

Learning & Development Opportunities:

Technical Skill Development: The Senior Systems Administrator will have the opportunity to develop their technical skills and expertise by working on complex IT projects and staying up-to-date with the latest technologies in the payment industry.
Leadership Development: As a senior team member, the Senior Systems Administrator will have opportunities to mentor and coach team members, helping them develop their technical skills and grow within their roles.
Industry Knowledge: AffiniPay operates in the financial technology and legal software industry, offering opportunities for candidates to gain exposure to various aspects of the business and develop their industry knowledge.

📝 Enhancement Note: AffiniPay offers opportunities for professional growth and development, with a focus on driving technical expertise and leadership skills. Candidates who are eager to learn and grow in a fast-paced environment will find this role particularly appealing.

💡 Interview Preparation

Technical Questions:

System Administration: Prepare for questions focused on hardware and software troubleshooting, inventory management, and SaaS platform management.
Problem-Solving: Brush up on your problem-solving skills and be prepared to discuss your approach to complex IT issues.
Customer Service: Prepare for questions focused on your customer service mindset and your ability to drive user experience improvements.

Company & Culture Questions:

Company Culture: Research AffiniPay's company culture and industry to demonstrate your enthusiasm and understanding of the role and the organization.
Collaboration: Prepare for questions focused on your approach to collaboration and your ability to work effectively with other departments.
User Experience: Prepare for questions focused on your understanding of user experience and your ability to drive improvements to IT services.

Portfolio Presentation Strategy:

Case Studies: Highlight your problem-solving skills and technical expertise through case studies showcasing how you've resolved complex IT issues.
Testimonials: Showcase your communication skills and customer service mindset through testimonials or examples of successful collaboration with teams.
Technical Deep Dive: Prepare a detailed explanation of your approach to a specific technical challenge, demonstrating your technical expertise and problem-solving skills.

📝 Enhancement Note: AffiniPay's interview process is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. Candidates who are well-prepared and demonstrate a strong commitment to customer service and collaboration will have a competitive advantage in the interview process.

📌 Application Steps

To apply for this Senior Systems Administrator position:

Resume Optimization: Tailor your resume to highlight your problem-solving skills, technical expertise, and customer service mindset. Include relevant keywords and examples of your experience with SaaS platforms and IT support.
Portfolio Customization: Prepare a portfolio showcasing your problem-solving skills, technical expertise, and customer service mindset. Include case studies, testimonials, and examples of successful collaboration with teams.
Technical Interview Preparation: Brush up on your system administration skills, with a focus on hardware and software troubleshooting, inventory management, and SaaS platform management. Prepare for behavioral interview questions focused on problem-solving, collaboration, and customer service.
Company Research: Research AffiniPay's company culture and industry to demonstrate your enthusiasm and understanding of the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

ATS Keywords:

Programming Languages:

PowerShell
Bash
Python
SQL

Web Frameworks & Platforms:

Okta
Google Workspace
Zoom
Zscaler
Kandji
Intune

Server Technologies:

Windows Server
MacOS Server
Virtualization (VMware, Hyper-V)

Databases:

Microsoft SQL Server
MySQL
PostgreSQL

Tools:

IT service management platforms (Jira Service Management, ServiceNow)
Collaboration tools (Microsoft Teams, Slack)
Automation tools (Ansible, Puppet)

Methodologies:

Agile
ITIL
COBIT

Soft Skills:

Problem-solving
Customer service
Collaboration
Communication
Leadership
Mentoring
Coaching

Industry Terms:

System administration
IT support
SaaS platforms
Hardware/software troubleshooting
Inventory management
Asset tracking
User/role-based access management
IT service management
IT governance
IT compliance
IT security
IT infrastructure management
IT project management

This comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category, will help candidates create targeted and effective resumes for the Senior Systems Administrator role at AffiniPay.

Senior Systems Administrator