Senior Site Reliability Engineer (Night shift 24/7

📍 Job Overview

Job Title: Senior Site Reliability Engineer (Night shift 24/7 - 4 days)
Company: ServiceNow
Location: Dublin, Leinster, Ireland
Job Type: Full-time
Category: DevOps Engineer, System Administrator
Date Posted: 2025-08-01
Experience Level: 5-10 years
Remote Status: On-site (Republic of Ireland)

🚀 Role Summary

📝 Enhancement Note: This role focuses on managing and resolving complex issues within ServiceNow's SRE team, ensuring instance performance, reliability, and availability. It requires strong troubleshooting skills and a deep understanding of various technical aspects.
A senior-level position responsible for maintaining and enhancing the reliability and performance of ServiceNow's services.
Involves working in a nightshift capacity (4 days a week) and collaborating with cross-functional teams to identify and resolve critical issues.
Requires a strong commitment to quality and customer service, with excellent communication skills.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities revolve around managing and resolving challenging issues, requiring a broad set of technical skills and the ability to work effectively in a team environment.
💡 Manage and resolve complex issues: Troubleshoot and resolve critical problems affecting ServiceNow's services, ensuring minimal impact on users and the business.
💡 Collaborate with cross-functional teams: Work closely with various teams, including development, QA, and operations, to identify and address root causes of issues.
💡 Ensure service reliability and performance: Monitor and optimize service performance, implementing improvements to enhance reliability and availability.
💡 Contribute to on-call rotations: Participate in on-call rotations to provide 24/7 support and ensure timely resolution of critical issues.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Experience: Minimum of 4 years of IT operations experience, with a strong focus on troubleshooting and problem-solving.

Required Skills:

💻 Extensive knowledge of Unix/Linux operating system: Proficient in memory management, process management, disk/IO troubleshooting, and network troubleshooting.
💻 Solid understanding of Networking skills: Proficient in TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP.
💻 Understanding of relational databases: Familiarity with MySQL, Postgres, or similar databases.
💻 Knowledge of one (or more) scripting languages: Proficient in JavaScript, Python, Unix Shell, or similar languages.
💻 Hands-on experience with Kubernetes and containerization.

Preferred Skills:

💻 Familiarity with Configuration Management tools: Experience with Ansible, Puppet, or similar tools.
💻 Knowledge of monitoring and observability tools: Experience with Prometheus, Grafana, or similar tools.
💻 Working knowledge of web applications stack components.
💻 Experience diagnosing performance degradation: Ability to analyze and optimize database performance, replication-related issues, and other performance bottlenecks.
💻 Familiarity with monitoring large and scalable systems, applications, and networks.
💻 Experience with Splunk, GitLab, and CI/CD pipelines.
💻 Certification in cloud platforms (AWS/GCP/Azure).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

💡 Demonstrate problem-solving skills: Showcase your ability to troubleshoot complex issues and implement effective solutions.
💡 Highlight your technical expertise: Include examples of your proficiency in Unix/Linux, networking, scripting, and other relevant technologies.
💡 Showcase your teamwork and collaboration skills: Provide examples of your ability to work effectively with cross-functional teams to resolve critical issues.

Technical Documentation:

📝 Enhancement Note: While not explicitly mentioned, it's crucial to document your troubleshooting processes, the steps taken to resolve issues, and any lessons learned to improve future problem-solving.
💡 Document your troubleshooting processes: Detail the steps you took to identify, diagnose, and resolve issues, including any tools or resources used.
💡 Include any relevant code snippets or scripts: Demonstrate your proficiency in scripting languages by including any relevant code snippets or scripts used to resolve issues.
💡 Highlight any performance optimizations or improvements: Document any enhancements made to improve service performance, reliability, or availability.

💵 Compensation & Benefits

Salary Range: €70,000 - €90,000 per year (based on market research and experience level)

Benefits:

Competitive salary
Mental health resources
Family support resources
Parental leave programs
Childcare and caregiving benefits
Learning experience platform
Tuition reimbursement program
Global mentoring program
Team building activities
Volunteering and community outreach programs

Working Hours: 40 hours per week, with a nightshift schedule of 4 days a week.

🎯 Team & Company Context

🏢 Company Culture

Industry: ServiceNow operates in the enterprise software industry, focusing on digital workflows and providing an intelligent cloud-based platform to streamline work processes.

Company Size: ServiceNow is a large, global organization with over 8,000 customers, including 85% of the Fortune 500 companies.

Founded: 2004, with headquarters in San Diego, California, USA.

Team Structure:

📝 Enhancement Note: ServiceNow's SRE team works closely with various cross-functional teams, including development, QA, and operations, to ensure the reliability and performance of ServiceNow's services.
The SRE team is responsible for managing and maintaining the reliability and performance of ServiceNow's services, working closely with other teams to identify and resolve critical issues.
The team is expected to work collaboratively, sharing knowledge and expertise to improve service reliability and performance.

Development Methodology:

💡 Agile/Scrum methodologies: ServiceNow follows Agile/Scrum methodologies for software development, with a focus on iterative development, continuous integration, and collaboration.
💡 Code review and testing processes: The company emphasizes code review and testing processes to ensure the quality and reliability of its services.
💡 Deployment strategies and CI/CD pipelines: ServiceNow uses automated deployment strategies and CI/CD pipelines to streamline the release management process.

Company Website: ServiceNow

📈 Career & Growth Analysis

Web Technology Career Level: Senior Site Reliability Engineer (SRE) roles focus on managing and enhancing the reliability and performance of large-scale systems, requiring a deep understanding of various technical aspects and strong troubleshooting skills.

Reporting Structure: SREs typically report to an SRE Manager or Director of Engineering, working closely with cross-functional teams, including development, QA, and operations.

Technical Impact: SREs have a significant impact on the reliability and performance of the services they manage, ensuring minimal downtime and optimal user experience.

Growth Opportunities:

💡 Technical leadership: With experience and strong performance, SREs can progress to technical leadership roles, such as SRE Manager or Director of Engineering.
💡 Specialization: SREs can specialize in specific areas, such as performance optimization, chaos engineering, or site reliability engineering for specific services or products.
💡 Mentoring and knowledge sharing: SREs can mentor junior team members, sharing their expertise and helping them develop their skills and careers.

🌐 Work Environment

Office Type: ServiceNow's Dublin office is a modern, collaborative workspace designed to facilitate teamwork and innovation.

Office Location(s): 60 Dawson Street, Dublin, Ireland

Workspace Context:

💡 Collaborative workspace: The office features open-plan workspaces, meeting rooms, and breakout areas designed to encourage collaboration and communication.
💡 Development tools and resources: ServiceNow provides its employees with access to the latest development tools, multiple monitors, and testing devices to ensure optimal productivity.
💡 Cross-functional collaboration: The office is home to various teams, including development, QA, and operations, facilitating cross-functional collaboration and knowledge sharing.

Work Schedule: The nightshift schedule consists of 4 days a week, with a focus on maintaining and enhancing the reliability and performance of ServiceNow's services during off-peak hours.

📄 Application & Technical Interview Process

Interview Process:

💡 Technical assessment: Applicants can expect a technical assessment focused on troubleshooting, problem-solving, and scripting skills.
💡 System design discussion: The interview process may include a system design discussion, assessing the applicant's ability to design and optimize large-scale systems.
💡 Team fit assessment: ServiceNow places a strong emphasis on teamwork and collaboration, so applicants can expect questions focused on their ability to work effectively within a team environment.
💡 Final evaluation: The final evaluation may include a discussion of the applicant's technical impact and potential contributions to ServiceNow's services and team.

Portfolio Review Tips:

💡 Highlight problem-solving skills: Focus on demonstrating your ability to identify, diagnose, and resolve complex issues, with a strong emphasis on the processes and tools used.
💡 Include relevant code snippets: Showcase your proficiency in scripting languages by including relevant code snippets or scripts used to resolve issues.
💡 Document your approach to performance optimization: Detail any performance optimizations or improvements made to enhance service reliability, availability, or performance.

Technical Challenge Preparation:

💡 Troubleshooting exercises: Prepare for troubleshooting exercises focused on identifying and resolving complex issues, with a strong emphasis on the processes and tools used.
💡 System design challenges: Familiarize yourself with system design principles and best practices, focusing on designing and optimizing large-scale systems.
💡 Communication and collaboration: Practice communicating technical concepts effectively and collaborating with team members to resolve complex issues.

ATS Keywords: [Provided in the ATS Keywords section below]

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role)

Backend & Server Technologies:

💻 Unix/Linux: Proficient in memory management, process management, disk/IO troubleshooting, and network troubleshooting.
💻 Networking: Proficient in TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP.
💻 Relational databases: Familiarity with MySQL, Postgres, or similar databases.
💻 Scripting languages: Proficient in JavaScript, Python, Unix Shell, or similar languages.
💻 Kubernetes and containerization: Hands-on experience with Kubernetes and containerization.

Development & DevOps Tools:

💻 Configuration Management tools: Familiarity with Ansible, Puppet, or similar tools.
💻 Monitoring and observability tools: Experience with Prometheus, Grafana, or similar tools.
💻 CI/CD pipelines: Experience with CI/CD pipelines and Git-based workflows.

👥 Team Culture & Values

Web Development Values:

💡 User experience: ServiceNow places a strong emphasis on user experience, ensuring that its services are intuitive, accessible, and optimized for performance.
💡 Performance optimization: ServiceNow focuses on optimizing the performance of its services, ensuring minimal downtime and optimal user experience.
💡 Code quality and collaboration: ServiceNow emphasizes code quality and collaboration, with a focus on iterative development, code review, and testing processes.
💡 Innovation and continuous learning: ServiceNow encourages innovation and continuous learning, with a focus on staying up-to-date with the latest technologies and best practices.

Collaboration Style:

💡 Cross-functional integration: ServiceNow's teams work closely together, with a focus on collaboration, knowledge sharing, and continuous learning.
💡 Code review culture: ServiceNow emphasizes code review and collaboration, with a focus on ensuring the quality and reliability of its services.
💡 Mentoring and knowledge sharing: ServiceNow encourages mentoring and knowledge sharing, with a focus on helping team members develop their skills and careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

💡 Managing and resolving complex issues: Troubleshoot and resolve critical problems affecting ServiceNow's services, ensuring minimal impact on users and the business.
💡 Collaborating with cross-functional teams: Work closely with various teams, including development, QA, and operations, to identify and address root causes of issues.
💡 Ensuring service reliability and performance: Monitor and optimize service performance, implementing improvements to enhance reliability and availability.
💡 Contributing to on-call rotations: Participate in on-call rotations to provide 24/7 support and ensure timely resolution of critical issues.

Learning & Development Opportunities:

💡 Technical skill development: ServiceNow offers opportunities for technical skill development, with a focus on staying up-to-date with the latest technologies and best practices.
💡 Conference attendance and certifications: ServiceNow encourages employees to attend industry conferences and obtain relevant certifications to enhance their skills and knowledge.
💡 Technical mentorship and leadership: ServiceNow offers mentorship and leadership opportunities, with a focus on helping team members develop their skills and careers.

💡 Interview Preparation

Technical Questions:

💡 Troubleshooting questions: Prepare for questions focused on troubleshooting complex issues, with a strong emphasis on the processes and tools used.
💡 System design questions: Familiarize yourself with system design principles and best practices, focusing on designing and optimizing large-scale systems.
💡 Problem-solving questions: Prepare for questions focused on problem-solving, with a strong emphasis on logical reasoning and analytical skills.

Company & Culture Questions:

💡 Company culture questions: Research ServiceNow's company culture, focusing on its values, mission, and work environment.
💡 Team dynamics questions: Prepare for questions focused on teamwork, collaboration, and communication, with a strong emphasis on ServiceNow's cross-functional teams.
💡 Adaptability and growth questions: Prepare for questions focused on your ability to adapt to new technologies, tools, and work environments, with a strong emphasis on ServiceNow's commitment to continuous learning and growth.

Portfolio Presentation Strategy:

💡 Highlight problem-solving skills: Focus on demonstrating your ability to identify, diagnose, and resolve complex issues, with a strong emphasis on the processes and tools used.
💡 Include relevant code snippets: Showcase your proficiency in scripting languages by including relevant code sn

Senior Site Reliability Engineer (Night shift 24/7 - 4 days)