📍 Job Overview

• Job Title: Senior Site Reliability Engineer (Crypto Exchange)
• Company: Hyphen Connect Limited
• Location: Vietnam
• Job Type: Full-Time
• Category: DevOps Engineer, Site Reliability Engineer
• Date Posted: 2025-07-28

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on ensuring the stability, scalability, and performance of a cutting-edge, decentralized crypto exchange, offering institutional-level systems while remaining on-chain and decentralized.

• A Senior Site Reliability Engineer is required to balance production reliability with engineering-driven automation, reducing manual processes through innovative tooling and process improvements. This role demands a strong commitment to on-call ownership and a passion for building resilient, observable, and self-healing infrastructure.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around designing, implementing, and maintaining scalable infrastructure for a high-performance, low-latency trading platform, ensuring system stability, scalability, and security.

• 💡 Key Responsibilities:

  • Design, implement, and maintain scalable infrastructure for a high-performance, low-latency trading platform.
  • Operate and enhance Kubernetes and Nomad-based environments to ensure system stability, scalability, and security.
  • Develop infrastructure automation and deployment pipelines using Terraform, Ansible, ArgoCD, and GitHub Actions.
  • Collaborate with engineering teams to streamline service onboarding, automate repetitive tasks, and improve deployment efficiency.
  • Enhance observability and reliability through improved logging, metrics, tracing, and alerting using the Grafana ecosystem.
  • Perform root cause analysis and postmortems for production incidents, driving continuous improvements in system resilience and incident response.
  • Work with security and compliance teams to ensure infrastructure meets regulatory and organizational standards.
  • Support multi-environment deployments (dev, staging, testnet, mainnet) with a focus on safe rollouts, rollbacks, and configuration management.
  • Contribute to capacity planning, cost optimization, and infrastructure scaling strategies to support platform growth.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but relevant experience may be considered in lieu of a degree.

Experience:

• 📝 Enhancement Note: Candidates should have over 5 years of experience in DevOps or Site Reliability Engineering, with a strong background in low-latency distributed systems.

• Required Skills:

  • 5+ years of relevant experience as DevOps/ SRE Engineers.
  • Proven ability to participate in an on-call rotation, demonstrating ownership in incident response and a focus on long-term system stability.
  • Extensive experience operating and maintaining low-latency, distributed systems in production environments.
  • Proficiency with cloud-native platforms and container orchestration tools, including AWS, GCP, Kubernetes, and Nomad.
  • Strong knowledge of Linux/Unix internals and the TCP/IP networking stack.
  • Proficiency in one or more of: Bash, Go, or Python.
  • Expertise in root cause analysis, performance tuning, and system-level debugging in complex service architectures.
  • Experience building and managing end-to-end infrastructure, including infrastructure as code, CI/CD pipelines, and monitoring systems.
  • Familiarity with modern GitOps workflows and tools such as GitHub Actions, ArgoCD, Argo Workflows, and Argo Events.
  • Ability to own production systems end-to-end, from infrastructure as code to automated monitoring and deployment workflows.
  • Pragmatic approach with a focus on depth, ownership, and a bias for action over broad familiarity.

• Preferred Skills:

  • Experience with the Aeron messaging system.

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: While a portfolio is not explicitly mentioned, candidates should be prepared to discuss their past projects, especially those involving low-latency distributed systems, infrastructure automation, and deployment pipelines.

💵 Compensation & Benefits

• 📝 Enhancement Note: Salary information is not provided, but based on market research for senior site reliability engineering roles in Vietnam, the estimated salary range is ₫150,000,000 - ₫250,000,000 per year (approximately $6,500 - $11,000 per month).

• Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work on cutting-edge technology in the crypto exchange industry.
  • Collaborative and dynamic work environment.
  • Opportunities for professional growth and development.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Fintech, Blockchain
• Company Size: Medium (51-200 employees)
• Founded: 2021
• Team Structure:
  • The team consists of experienced professionals in software engineering, blockchain development, and DevOps.
  • The company values collaboration, innovation, and continuous learning.
• Development Methodology:
  • The company follows Agile/Scrum methodologies for software development.
  • They emphasize code reviews, testing, and quality assurance practices.
  • Deployment strategies include CI/CD pipelines and automated deployment processes.

📈 Career & Growth Analysis

• Web Technology Career Level: Senior Site Reliability Engineer - This role involves leading infrastructure projects, mentoring junior team members, and driving technical decisions related to system reliability and performance.
• Reporting Structure: This role reports directly to the Head of Engineering or a similar position, with a matrix reporting structure to other teams for specific projects.
• Technical Impact: The Senior Site Reliability Engineer will have a significant impact on the platform's stability, scalability, and performance, ensuring that it can handle increased user demand and maintain high availability.

🌐 Work Environment

• Office Type: Hybrid (remote and on-site)
• Office Location(s): Ho Chi Minh City, Vietnam
• Workspace Context:
  • The company provides a collaborative workspace with multiple monitors and testing devices available.
  • The team encourages knowledge sharing, technical mentoring, and continuous learning.
• Work Schedule: The work schedule is flexible, with a focus on delivering results and meeting project deadlines.

📄 Application & Technical Interview Process

• 📝 Enhancement Note: The interview process is not explicitly outlined, but candidates can expect technical assessments related to infrastructure management, system reliability, and problem-solving.

🛠 Technology Stack & Web Infrastructure

• 📝 Enhancement Note: The technology stack is focused on cloud-native platforms, container orchestration, and infrastructure automation tools.

• Frontend Technologies: N/A (This role is focused on infrastructure and does not involve frontend development)

• Backend & Server Technologies:

  • Kubernetes
  • Nomad
  • Terraform
  • Ansible
  • ArgoCD
  • GitHub Actions
  • AWS
  • GCP

• Development & DevOps Tools:

  • Grafana (for monitoring and alerting)
  • Aeron (messaging system, bonus skill)

👥 Team Culture & Values

• Web Development Values:
  • The company values innovation, collaboration, and a focus on user experience.
  • They prioritize performance optimization, accessibility, and code quality.
• Collaboration Style:
  • The team encourages cross-functional collaboration between developers, designers, and stakeholders.
  • They emphasize code review culture and peer programming practices.
  • Knowledge sharing and technical mentoring are encouraged.

⚡ Challenges & Growth Opportunities

• Technical Challenges:
  • Designing and implementing scalable infrastructure for a high-performance, low-latency trading platform.
  • Ensuring system stability, scalability, and security in a decentralized exchange environment.
  • Improving observability and reliability through enhanced logging, metrics, tracing, and alerting.
  • Performing root cause analysis and driving continuous improvements in system resilience and incident response.
• Learning & Development Opportunities:
  • Working on cutting-edge technology in the crypto exchange industry.
  • Collaborating with experienced professionals in software engineering, blockchain development, and DevOps.
  • Opportunities for professional growth and development, including mentorship and leadership roles.

💡 Interview Preparation

• 📝 Enhancement Note: Candidates should prepare for technical interviews focusing on infrastructure management, system reliability, and problem-solving. Familiarize themselves with the mentioned technology stack and be ready to discuss past projects and experiences related to low-latency distributed systems, infrastructure automation, and deployment pipelines.

📌 Application Steps

To apply for this Senior Site Reliability Engineer position:

1. Submit your application through the provided link.
2. Customize your resume to highlight relevant experience and skills, with a focus on infrastructure management, system reliability, and problem-solving.
3. Prepare for technical interviews by brushing up on your knowledge of the mentioned technology stack and reviewing past projects involving low-latency distributed systems, infrastructure automation, and deployment pipelines.
4. Research the company and the crypto exchange industry to demonstrate your understanding of the business and its technology stack.