Senior Site Reliability Engineer at McAfee

📍 Job Overview

Job Title: Senior Site Reliability Engineer
Company: McAfee
Location: Frisco, Texas, United States
Job Type: Hybrid
Category: DevOps & Site Reliability Engineering
Date Posted: June 11, 2025
Experience Level: 5-10 years
Remote Status: On-site (1-6 times a month)

🚀 Role Summary

Key Responsibilities: Ensure maximum availability and reliability of mission-critical services, troubleshoot issues, and improve service operations.
Key Skills Required: Site Reliability Engineering, DevOps, Infrastructure Engineering, Systems Engineering, Monitoring, Debugging, Root Cause Analysis, Cloud Technologies, CI/CD, Kubernetes, Docker, AWS, Communication, Automation, Incident Management, Performance Monitoring.

📝 Enhancement Note: This role requires a strong background in Site Reliability Engineering and DevOps, with a focus on maintaining and improving service reliability and availability.

💻 Primary Responsibilities

Proactive Monitoring & Troubleshooting: Monitor mission-critical production environments, respond quickly to breaches in trends or issues, and troubleshoot problems in real-time.
Incident & Problem Management: Detect, triage, and manage operational incidents and requests, ensuring maximum customer satisfaction.
Service Reliability & Efficiency: Work across Engineering and Support teams to meet service reliability, availability, and efficiency goals.
Security & Compliance: Ensure security events and alerts are addressed in a timely manner and maintain compliance with relevant standards.
Automation & Process Improvement: Support automation initiatives to enhance Mean Time to Restore (MTTR) and Mean Time To Detect (MTTD), and continually evaluate and adopt the latest industry technologies to optimize costs and streamline processes.
Communication & Leadership: Communicate effectively with team members, stakeholders, and leadership, and mentor other SRE team members.

📝 Enhancement Note: This role requires strong technical expertise and the ability to work effectively with various teams to ensure optimal service reliability and availability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., ITIL, HDI, AWS) are a plus.

Experience: 4 to 5+ years of software development and/or technical operations experience, with a focus on SRE, DevOps, Infrastructure Engineering, or Systems Engineering. Experience running large-scale applications is required.

Required Skills:

Proficient in monitoring, logging, and APM tools (e.g., APMs, Grafana, CloudWatch)
Experience with CI/CD tools (e.g., Git, Jenkins, Harness)
Proficiency in container technologies (e.g., Kubernetes, Docker)
Strong knowledge of AWS cloud service offerings, covering serverless and containerized workloads
Experience with both Windows and Linux operating systems
Excellent communication and collaboration skills
Ability to work in a fast-paced, high-growth environment

Preferred Skills:

Experience with ITIL, HDI, or other relevant certifications
Working experience in a global team environment

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented experience with monitoring, troubleshooting, and improving service reliability and availability.
Examples of successful incident management and problem-solving strategies.
Demonstrated ability to automate processes and improve service operations.

Technical Documentation:

Detailed documentation of root cause analysis and long-term solutions for production issues.
Evidence of collaboration with various teams to ensure optimal service reliability and availability.
Examples of performance monitoring and optimization techniques.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing examples of your experience and accomplishments in service reliability and incident management can strengthen your application.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (Based on market research for Senior Site Reliability Engineers in Frisco, Texas)

Benefits:

Bonus Program
Pension and Retirement Plans
Medical, Dental, and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Working Hours: Full-time (40 hours per week), with some non-standard hours required to support a global team and initiatives.

📝 Enhancement Note: The salary range provided is an estimate based on market research for Senior Site Reliability Engineers in Frisco, Texas. Actual compensation may vary based on factors such as experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity and antivirus software

Company Size: Large (10,001+ employees)

Founded: 1987

Team Structure:

The SRE team works closely with DevOps, Engineering, and Support teams to ensure optimal service reliability and availability.
The team is responsible for maintaining and improving service operations, following established processes and procedures, and updating SOPs and documents in Confluence.

Development Methodology:

Agile/Scrum methodologies with sprint planning for service reliability and availability improvements.
Code review, testing, and quality assurance practices to ensure optimal service performance.
Deployment strategies, CI/CD pipelines, and server management to maintain and enhance service reliability and availability.

Company Website: McAfee Careers

📝 Enhancement Note: McAfee's focus on service reliability and availability is reflected in the team structure and development methodologies, which emphasize collaboration and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Site Reliability Engineer, responsible for maintaining and improving service reliability and availability, with a focus on incident management, problem-solving, and process improvement.

Reporting Structure: Reports directly to the Site Reliability Engineering Manager, with a dotted line to various Engineering and Support teams.

Technical Impact: Directly impacts the availability, performance, and reliability of mission-critical services, ensuring optimal customer experience and business continuity.

Growth Opportunities:

Technical leadership and mentoring opportunities within the SRE team.
Expansion of technical skills and knowledge through working with various teams and emerging technologies.
Potential career progression into management or architecture roles within the SRE or DevOps domains.

📝 Enhancement Note: This role offers significant opportunities for technical growth and leadership within the SRE domain, with a focus on incident management, problem-solving, and process improvement.

🌐 Work Environment

Office Type: Hybrid, with an on-site presence required 1 to 6 times a month.

Office Location(s): Frisco, Texas, United States

Workspace Context:

Collaborative workspace with various teams, including DevOps, Engineering, and Support teams.
Access to development tools, multiple monitors, and testing devices to ensure optimal service reliability and availability.
Opportunities for knowledge sharing, technical mentoring, and continuous learning within the SRE team.

Work Schedule: Full-time (40 hours per week), with some non-standard hours required to support a global team and initiatives.

📝 Enhancement Note: The hybrid work environment at McAfee encourages collaboration and knowledge sharing, with a focus on maintaining and improving service reliability and availability.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: Assessment of technical skills and experience in Site Reliability Engineering and DevOps.
On-site Technical Deep Dive: In-depth evaluation of technical skills, problem-solving abilities, and cultural fit.
Final Interview: Review of overall qualifications, career aspirations, and fit within the SRE team.

Portfolio Review Tips:

Highlight examples of successful incident management and problem-solving strategies.
Demonstrate your ability to automate processes and improve service operations.
Showcase your experience with monitoring, logging, and APM tools, as well as CI/CD tools and container technologies.

Technical Challenge Preparation:

Brush up on your knowledge of Site Reliability Engineering best practices, incident management, and problem-solving strategies.
Familiarize yourself with McAfee's products and services, as well as their approach to service reliability and availability.
Prepare for questions about your experience with cloud services, monitoring tools, and both Windows and Linux operating systems.

📝 Enhancement Note: The interview process for this role focuses on assessing technical skills, problem-solving abilities, and cultural fit within the SRE team. Preparing examples of your experience and accomplishments in service reliability and incident management can strengthen your application.

🛠 Technology Stack & Web Infrastructure

Monitoring & Logging Tools:

APMs, Grafana, CloudWatch
Experience with additional monitoring, logging, and APM tools is a plus.

CI/CD Tools:

Git, Jenkins, Harness
Experience with additional CI/CD tools is a plus.

Container Technologies:

Kubernetes, Docker
Experience with additional container technologies is a plus.

Cloud Services:

AWS (with a focus on serverless and containerized workloads)
Experience with additional cloud services is a plus.

📝 Enhancement Note: This role requires experience with monitoring, logging, and APM tools, CI/CD tools, container technologies, and cloud services. Familiarity with additional tools and technologies is a plus.

👥 Team Culture & Values

Site Reliability Engineering Values:

Reliability: Focus on maintaining and improving service reliability and availability.
Automation: Emphasis on automating processes to enhance Mean Time to Restore (MTTR) and Mean Time To Detect (MTTD).
Collaboration: Close coordination with DevOps, Engineering, and Support teams to ensure optimal service reliability and availability.
Continuous Improvement: Regular evaluation and adoption of the latest industry technologies to optimize costs and streamline processes.

Collaboration Style:

Cross-functional integration between SRE, DevOps, Engineering, and Support teams.
Code review culture and peer programming practices to ensure optimal service performance.
Knowledge sharing, technical mentoring, and continuous learning within the SRE team.

📝 Enhancement Note: McAfee's SRE team values focus on reliability, automation, collaboration, and continuous improvement, with a strong emphasis on working closely with various teams to ensure optimal service reliability and availability.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Maintaining and improving service reliability and availability for mission-critical services.
Troubleshooting and resolving complex incidents and problems in real-time.
Automating processes and improving service operations to enhance Mean Time to Restore (MTTR) and Mean Time To Detect (MTTD).

Learning & Development Opportunities:

Expanding technical skills and knowledge through working with various teams and emerging technologies.
Gaining experience in incident management, problem-solving, and process improvement.
Developing leadership and mentoring skills within the SRE team.

📝 Enhancement Note: This role offers significant technical challenges and learning opportunities, with a focus on incident management, problem-solving, and process improvement within the SRE domain.

💡 Interview Preparation

Technical Questions:

Monitoring & Troubleshooting: Describe your experience with monitoring, logging, and APM tools, and how you have used them to maintain and improve service reliability and availability.
Incident Management: Walk through a complex incident you have managed, detailing your approach to detection, triage, and resolution.
Problem-solving: Present a challenging problem you have faced and explain your strategy for identifying the root cause and implementing a long-term solution.

Company & Culture Questions:

Company Culture: How do you see yourself contributing to McAfee's service reliability and availability goals?
Team Collaboration: Describe your experience working with various teams, and how you have ensured optimal service reliability and availability.
Technical Leadership: Discuss your experience mentoring and leading other SRE team members, and how you have helped them develop their skills and careers.

Portfolio Presentation Strategy:

Highlight examples of successful incident management and problem-solving strategies.
Demonstrate your ability to automate processes and improve service operations.
Showcase your experience with monitoring, logging, and APM tools, as well as CI/CD tools and container technologies.

📝 Enhancement Note: Preparing for the interview process involves brushing up on your technical skills, understanding McAfee's products and services, and practicing your problem-solving and communication abilities. Tailoring your portfolio and interview strategy to the specific requirements of this role can help you make a strong impression.

📌 Application Steps

To apply for this Senior Site Reliability Engineer position:

Update Your Resume: Highlight your experience with Site Reliability Engineering, DevOps, Infrastructure Engineering, and Systems Engineering, as well as your proficiency with monitoring, logging, and APM tools, CI/CD tools, container technologies, and cloud services.
Customize Your Portfolio: Showcase your experience with incident management, problem-solving, and process improvement, with a focus on service reliability and availability.
Prepare for Technical Interviews: Brush up on your technical skills, understand McAfee's products and services, and practice your problem-solving and communication abilities.
Research McAfee: Familiarize yourself with McAfee's products, services, and approach to service reliability and availability, and consider how your skills and experience align with their goals and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with McAfee before making application decisions.

Senior Site Reliability Engineer