Senior Site Reliability Engineer at Chase- Candidate Experience page

📍 Job Overview

Job Title: Senior Site Reliability Engineer
Company: JPMorgan Chase
Location: Buenos Aires, Argentina
Job Type: On-site, Full-time
Category: Infrastructure & Operations
Date Posted: May 8, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Drive infrastructure reliability and performance at scale for critical banking applications
Collaborate with cross-functional teams to identify and mitigate capacity risks
Leverage strong technical knowledge and problem-solving skills to ensure end-to-end application monitoring
Contribute to a culture of diversity, equity, inclusion, and respect

📝 Enhancement Note: This role requires a balance of technical depth and breadth, with a focus on improving data and systems running at scale. Candidates should be comfortable working on projects consisting of multiple technologies and applications.

💻 Primary Responsibilities

Apply technical knowledge and problem-solving methodologies to improve data and systems running at scale
Resolve technical issues and determine appropriate escalation paths
Execute conventional approaches to build or break down technical problems
Drive daily activities supporting standard capacity process applications
Partner with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
Consider upstream/downstream data and systems or technical implications
Make significant decisions for projects consisting of multiple technologies and applications
Contribute to team culture and foster an environment of diversity, equity, inclusion, and respect

📝 Enhancement Note: This role requires a strong focus on problem-solving, with the ability to consider both upstream and downstream data and systems. Candidates should be comfortable driving meetings and knowledge-sharing sessions to teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications in Infrastructure Engineering, Site Reliability Engineering, or Software Engineering are preferred.

Experience: 3+ years of applied experience in infrastructure engineering, site reliability engineering, or software engineering.

Required Skills:

Strong knowledge of one or more infrastructure disciplines (hardware, networking, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, performance assessments)
Strong knowledge of one or more scripting languages (e.g., shell scripting, Python)
Strong communication skills, both verbal and written
Experience working on support of products and interaction with internal customers
Experience with multiple cloud technologies and ability to operate in and migrate across public and private clouds
Knowledge and hands-on experience with tools like Jira, Confluence, ServiceNow, Netcool

Preferred Skills:

Hands-on experience with AWS, Azure, GCP, or other cloud environments, including certifications
Hands-on experience with Terraform or other infrastructure as code technologies
Hands-on experience with CI/CD pipelines
Hands-on experience with GitHub and code reviews
Knowledge of Observability tools like Grafana, Dynatrace, Apica, Splunk, etc.
Knowledge of SRE best practices

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Demonstrate experience with infrastructure engineering, site reliability engineering, or software engineering projects
- Showcase problem-solving skills and technical depth with examples of resolving complex technical issues
- Highlight collaboration skills and teamwork with examples of working with cross-functional teams to identify and mitigate capacity risks
- Display knowledge of multiple cloud technologies with examples of operating in and migrating across public and private clouds
Technical Documentation:
- Provide documentation or case studies demonstrating your approach to improving data and systems running at scale
- Include examples of your use of tools like Jira, Confluence, ServiceNow, Netcool, and other relevant technologies
- Showcase your understanding of SRE best practices and how you have applied them in previous projects

📝 Enhancement Note: While a portfolio is not explicitly required, providing examples of your technical skills and problem-solving abilities will strengthen your application. Focus on projects that demonstrate your ability to improve data and systems running at scale, and highlight your collaboration skills and teamwork.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Buenos Aires, Argentina is approximately ARS 250,000 - ARS 350,000 per year (USD 2,200 - USD 3,100 per month), based on experience and qualifications. This estimate is based on regional market data and may vary depending on the candidate's specific skills and experience.

Benefits:

Competitive health, dental, and vision insurance plans
Retirement savings plans with company matching contributions
Generous time-off policies, including vacation, sick leave, and holidays
Employee discounts on various products and services
Tuition assistance and professional development opportunities
Employee stock purchase plan

Working Hours: Full-time, Monday through Friday, with the possibility of on-call rotations for 24/7 application support. Some flexibility for project deadlines and maintenance windows may be available.

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and may vary depending on the candidate's specific skills and experience. Benefits may also vary based on the candidate's employment status and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Company Size: JPMorgan Chase is a large, global financial institution with over 250,000 employees worldwide. This role is part of the CTC (Consumer & Community Banking Technology) team, which focuses on delivering innovative technology solutions for the bank's consumer and small business clients. Founded: 1799 (as Chase Manhattan Bank)

Team Structure:

The CTC team is organized into multiple sub-teams, each focusing on specific aspects of the bank's technology infrastructure
This role is part of the Site Reliability Engineering team, which is responsible for ensuring the reliability and performance of the bank's critical applications
The team consists of engineers with diverse backgrounds and expertise, working collaboratively to drive infrastructure improvements

Development Methodology:

The team follows Agile development methodologies, with a focus on continuous integration, continuous delivery, and continuous improvement
Code reviews, testing, and quality assurance practices are integral to the development process
Deployment strategies, CI/CD pipelines, and server management are essential aspects of the role

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: JPMorgan Chase is a large, global financial institution with a complex technology infrastructure. This role offers the opportunity to work on critical banking applications and drive infrastructure improvements at scale.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-level (2-5 years) experience range, with opportunities for growth into more senior roles within the Site Reliability Engineering team or other technology teams within the bank.

Reporting Structure: This role reports directly to the Site Reliability Engineering team lead, with a matrixed reporting structure to other technology teams as needed.

Technical Impact: The Senior Site Reliability Engineer plays a critical role in ensuring the reliability and performance of the bank's critical applications. Their work directly impacts the user experience for millions of customers and the overall stability of the bank's technology infrastructure.

Growth Opportunities:

Technical growth opportunities include specializing in specific infrastructure disciplines, developing expertise in additional domains, and driving data fluency and automation knowledge
Leadership opportunities may include taking on mentoring roles, driving technical projects, or moving into management positions within the team or other technology teams

📝 Enhancement Note: This role offers significant opportunities for growth and development within the Site Reliability Engineering team and the broader technology organization at JPMorgan Chase.

🌐 Work Environment

Office Type: The CTC team operates in a modern, collaborative office environment with state-of-the-art technology and amenities.

Office Location(s): Buenos Aires, Argentina

Workspace Context:

The team works in an open-plan office space with dedicated workstations and collaboration areas
Multiple monitors and testing devices are available to support development and debugging activities
The team interacts frequently with other technology teams, designers, and stakeholders to drive infrastructure improvements and ensure application reliability

Work Schedule: Full-time, Monday through Friday, with the possibility of on-call rotations for 24/7 application support. Some flexibility for project deadlines and maintenance windows may be available.

📝 Enhancement Note: The work environment at JPMorgan Chase is designed to support collaboration, innovation, and continuous learning. The team interacts frequently with other technology teams, designers, and stakeholders to drive infrastructure improvements and ensure application reliability.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen (60 minutes): Discuss your technical background, experience with infrastructure engineering, and problem-solving methodologies. Be prepared to answer questions about your approach to improving data and systems running at scale.
On-site Technical Deep Dive (90 minutes): Demonstrate your technical skills and problem-solving abilities with a hands-on exercise or case study. Be prepared to discuss your approach to resolving complex technical issues and working with cross-functional teams.
Behavioral Interview (60 minutes): Discuss your experience working on support of products and interaction with internal customers. Be prepared to provide examples of your communication skills, teamwork, and problem-solving abilities.
Final Interview (60 minutes): Meet with the hiring manager or team lead to discuss your fit for the role and the team. Be prepared to ask questions about the team, the company, and the opportunities for growth and development.

Portfolio Review Tips:

Highlight your experience with infrastructure engineering, site reliability engineering, or software engineering projects
Showcase your problem-solving skills and technical depth with examples of resolving complex technical issues
Demonstrate your collaboration skills and teamwork with examples of working with cross-functional teams to identify and mitigate capacity risks
Display your knowledge of multiple cloud technologies with examples of operating in and migrating across public and private clouds

Technical Challenge Preparation:

Brush up on your knowledge of infrastructure engineering, site reliability engineering, and software engineering concepts
Familiarize yourself with the tools and technologies used by the team, such as Jira, Confluence, ServiceNow, Netcool, and other relevant tools
Prepare for questions about your approach to improving data and systems running at scale, resolving complex technical issues, and working with cross-functional teams

ATS Keywords: Infrastructure Engineering, Site Reliability Engineering, Software Engineering, Cloud Technologies, Scripting Languages, Automation, Capacity Management, Technical Problem Solving, Communication Skills, Observability Tools, DevOps, CI/CD Pipelines, Infrastructure as Code, Diversity, Equity, Inclusion

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit for the team. Be prepared to discuss your experience with infrastructure engineering, site reliability engineering, or software engineering projects, and highlight your collaboration skills and teamwork.

🛠 Technology Stack & Web Infrastructure

Infrastructure Technologies:

AWS, Azure, GCP, or other cloud environments
Terraform or other infrastructure as code technologies
CI/CD pipelines (e.g., Jenkins, GitLab CI/CD, CircleCI)
GitHub and code reviews
Observability tools (e.g., Grafana, Dynatrace, Apica, Splunk)
Jira, Confluence, ServiceNow, Netcool, and other relevant tools

Scripting Languages:

Shell scripting
Python

Programming Languages:

Java
Python
Other languages as needed based on specific projects

📝 Enhancement Note: The technology stack for this role is diverse and includes a range of infrastructure technologies, scripting languages, and programming languages. Candidates should have experience with multiple cloud technologies and be comfortable working with a variety of tools and technologies.

👥 Team Culture & Values

Web Development Values:

Technical Excellence: The team values technical depth and breadth, with a focus on improving data and systems running at scale
Collaboration: The team works closely with other technology teams, designers, and stakeholders to drive infrastructure improvements and ensure application reliability
Continuous Learning: The team encourages ongoing learning and development, with a focus on staying up-to-date with the latest technologies and best practices
Innovation: The team fosters a culture of innovation, with a focus on driving creative solutions to technical challenges

Collaboration Style:

The team operates in an Agile environment, with a focus on continuous integration, continuous delivery, and continuous improvement
Code reviews, testing, and quality assurance practices are integral to the development process
The team encourages knowledge sharing, technical mentoring, and collaboration across disciplines

📝 Enhancement Note: The team culture at JPMorgan Chase is designed to support collaboration, innovation, and continuous learning. The team values technical depth and breadth, with a focus on improving data and systems running at scale.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability: Ensure the reliability and performance of critical banking applications at scale
Complexity: Work with multiple technologies and applications, considering upstream/downstream data and systems or technical implications
Adaptability: Stay up-to-date with the latest technologies and best practices in infrastructure engineering, site reliability engineering, and software engineering

Learning & Development Opportunities:

Technical Skills: Develop expertise in specific infrastructure disciplines, data fluency, and automation knowledge
Leadership: Take on mentoring roles, drive technical projects, or move into management positions within the team or other technology teams
Community Involvement: Participate in industry conferences, certifications, and community events to stay up-to-date with the latest technologies and best practices

📝 Enhancement Note: This role presents significant technical challenges and opportunities for growth and development. Candidates should be comfortable working with complex systems and have a strong desire to learn and adapt to new technologies and best practices.

💡 Interview Preparation

Technical Questions:

Technical Fundamentals (30 minutes): Discuss your understanding of infrastructure engineering, site reliability engineering, and software engineering concepts. Be prepared to answer questions about your approach to improving data and systems running at scale.
System Design (30 minutes): Discuss your approach to designing and implementing scalable, reliable infrastructure solutions. Be prepared to discuss trade-offs, constraints, and best practices.
Problem-Solving (30 minutes): Solve technical problems or case studies related to infrastructure engineering, site reliability engineering, or software engineering. Be prepared to discuss your approach to resolving complex technical issues and working with cross-functional teams.

Company & Culture Questions:

Team Fit (30 minutes): Discuss your experience working with cross-functional teams and your approach to fostering a culture of diversity, equity, inclusion, and respect. Be prepared to provide examples of your collaboration skills and teamwork.
Agile Methodologies (30 minutes): Discuss your experience with Agile development methodologies and your approach to continuous integration, continuous delivery, and continuous improvement. Be prepared to discuss your experience with code reviews, testing, and quality assurance practices.
User Experience Impact (30 minutes): Discuss your understanding of the user experience and how your work as a Senior Site Reliability Engineer impacts the bank's customers. Be prepared to discuss metrics and performance measurement for critical banking applications.

Portfolio Presentation Strategy:

Live Demonstration (30 minutes): Demonstrate your technical skills and problem-solving abilities with a live walkthrough of your portfolio or a relevant project. Be prepared to discuss your approach to resolving complex technical issues and working with cross-functional teams.
Code Explanation (30 minutes): Explain your code and architecture decisions with clear, concise language. Be prepared to discuss trade-offs, constraints, and best practices.
User Experience Showcase (30 minutes): Highlight your understanding of the user experience and how your work as a Senior Site Reliability Engineer impacts the bank's customers. Be prepared to discuss metrics and performance measurement for critical banking applications.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit for the team. Be prepared to discuss your experience with infrastructure engineering, site reliability engineering, or software engineering projects, and highlight your collaboration skills and teamwork.

📌 Application Steps

To apply for this Senior Site Reliability Engineer position at JPMorgan Chase:

Customize Your Resume (30 minutes): Tailor your resume to highlight your experience with infrastructure engineering, site reliability engineering, or software engineering projects. Emphasize your problem-solving skills, collaboration skills, and teamwork.
Prepare Your Portfolio (60 minutes): Highlight your experience with infrastructure engineering, site reliability engineering, or software engineering projects. Showcase your problem-solving skills and technical depth, and demonstrate your collaboration skills and teamwork.
Practice Technical Interview Questions (60 minutes): Brush up on your knowledge of infrastructure engineering, site reliability engineering, and software engineering concepts. Practice solving technical problems or case studies related to infrastructure engineering, site reliability engineering, or software engineering.
Research the Company (30 minutes): Familiarize yourself with JPMorgan Chase's industry, company size, and technology stack. Understand the company's culture, values, and approach to diversity, equity, inclusion, and respect.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Site Reliability Engineer