Senior Program Manager, DSP Capacity Planning

📍 Job Overview

• Job Title: Senior Program Manager, DSP Capacity Planning
• Company: Amazon
• Location: Nashville, Tennessee, United States & Bellevue, Washington, United States
• Job Type: On-site
• Category: Program Management
• Date Posted: July 25, 2025
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Strategic Decision-Making: Develop and implement standardized decision-making frameworks for short and mid-term capacity planning across Amazon's global LATAM operations.
• Performance Optimization: Architect comprehensive performance measurement structures and establish accountability systems to drive operational excellence across the DSP network.
• Cross-Functional Leadership: Collaborate with upstream planning teams and field operations to influence capacity planning strategies and enhance network efficiency.
• Adaptive Systems: Design and implement guardrails that enable DSPs to effectively respond to demand fluctuations and maintain operational resilience.

📝 Enhancement Note: This role requires a strategic thinker with strong analytical skills to balance proactive planning and reactive problem-solving in a dynamic delivery environment.

💻 Primary Responsibilities

• Framework Development: Partner with cross-functional teams to design and implement standardized decision-making frameworks for short and mid-term time horizons.
• Guardrail Implementation: Develop and implement robust mechanisms and guardrails to help DSPs navigate demand fluctuations across different time horizons.
• Performance Measurement: Architect comprehensive DSP performance measurement structures and establish corresponding reward and accountability systems.
• Strategic Partnerships: Foster and maintain strategic partnerships with upstream planning functions to develop proactive approaches to planning variations and network optimization.
• Cross-Functional Collaboration: Work with field operations and functional leaders to influence and enhance capacity planning and management strategies across the network.
• Systematic Improvements: Lead the development and implementation of systematic improvements that strengthen the network's adaptability to changing market conditions while maintaining operational efficiency.
• Data-Driven Decisions: Drive data-driven decision making by creating and managing performance metrics that align with business objectives and support network growth.

📝 Enhancement Note: This role requires a strong business acumen and the ability to create business playbooks to drive operational excellence and network growth.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Operations Research, or a related field. MBA preferred.

Experience: 5+ years of program or project management experience, with a focus on driving process improvements in a service, manufacturing, fulfillment, or distribution environment.

Required Skills:

• Proven ability to use data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Fluent in Spanish and/or Portuguese
• Strong problem-solving skills with a bias for action
• Excellent project management skills, with a proven ability to design workable solutions and drive projects to successful implementation
• Strong business judgment and ability to create business playbooks

Preferred Skills:

• 2+ years of driving process improvements experience
• Similar experience in a service, manufacturing, fulfillment, or distribution environment
• Ability to quickly build expertise and manage an increasingly complex problem across multiple stakeholder teams
• Ability to influence at an executive level and share critical business insights
• Experience with capacity planning and delivery performance management

📝 Enhancement Note: Candidates with experience in the logistics or supply chain industry may have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Decision-Making Frameworks: Demonstrate your ability to design and implement standardized decision-making frameworks for capacity planning and performance management.
• Performance Metrics: Showcase your experience in developing and managing performance metrics that align with business objectives and support network growth.
• Cross-Functional Collaboration: Highlight your experience working with cross-functional teams to influence capacity planning strategies and enhance network efficiency.

Technical Documentation:

• Project Case Studies: Prepare detailed case studies demonstrating your ability to drive operational excellence and network growth through strategic decision-making and performance optimization.
• Data Analysis: Showcase your ability to use data and metrics to determine and drive improvements in capacity planning and delivery performance management.

📝 Enhancement Note: As this role is not web development or server administration-specific, portfolio requirements focus on program management, data analysis, and strategic planning skills.

💵 Compensation & Benefits

Salary Range: The base pay for this position ranges from $104,100/year in the lowest geographic market up to $185,000/year in the highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Benefits:

• Medical, financial, and other benefits
• Equity and sign-on payments (dependent on the position offered)

Working Hours: Full-time position with a typical workweek of 40 hours, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Salary range provided is based on Amazon's compensation structure, which varies by geographic market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon operates in the e-commerce and technology sectors, with a focus on customer-centric innovation and operational excellence.

Company Size: Amazon is a large, global organization with over 1.3 million employees worldwide, providing ample opportunities for career growth and development.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington.

Team Structure:

• The Delivery Last Mile team focuses on innovating and providing best-in-class service levels through the introduction of pioneering new products and services.
• The Senior Program Manager will work closely with cross-functional teams across programs and geographies to design and implement standardized decision-making frameworks for both short and mid-term time horizons.

Development Methodology:

• Amazon uses a combination of Agile and Scrum methodologies to drive continuous improvement and innovation.
• The Senior Program Manager will work with cross-functional teams to develop and implement robust mechanisms and guardrails that enable DSPs to effectively respond to demand fluctuations.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and high-performance expectations.

📈 Career & Growth Analysis

Web Technology Career Level: This role is not web technology-specific; however, it offers significant opportunities for career growth and development within Amazon's global operations.

Reporting Structure: The Senior Program Manager will report directly to the Director of DSP Capacity Planning and work closely with cross-functional teams across programs and geographies.

Technical Impact: This role has a significant impact on Amazon's delivery network, influencing capacity planning decisions and implementing systematic improvements that enhance the network's resilience and efficiency.

Growth Opportunities:

• Career Progression: With Amazon's large and diverse organization, there are numerous opportunities for career progression into roles such as Director or Senior Manager within the Delivery Last Mile team or other operational areas.
• Technical Skill Development: The Senior Program Manager will have the opportunity to develop and enhance their skills in data analysis, strategic planning, and cross-functional leadership.
• Technical Leadership: As the role involves influencing capacity planning strategies and enhancing network efficiency, there is potential for the Senior Program Manager to take on a technical leadership role within the team.

📝 Enhancement Note: Career growth opportunities are dependent on individual performance, market conditions, and Amazon's organizational structure.

🌐 Work Environment

Office Type: Amazon's offices are modern, collaborative workspaces designed to foster innovation and productivity.

Office Location(s): Nashville, Tennessee, and Bellevue, Washington, with opportunities for remote work or hybrid arrangements, depending on the specific role and team requirements.

Workspace Context:

• Collaborative Environment: Amazon's offices encourage collaboration and cross-functional teamwork, with open workspaces and dedicated meeting areas.
• Technical Tools: Amazon provides state-of-the-art technology and tools to support its employees' productivity and innovation.
• Cross-Functional Interaction: The Senior Program Manager will work closely with various teams, including upstream planning teams, field operations, and functional leaders, fostering a dynamic and collaborative work environment.

Work Schedule: Full-time position with a typical workweek of 40 hours, with flexibility for project deadlines and maintenance windows. Amazon offers flexible work arrangements, including remote work and hybrid options, depending on the role and team requirements.

📝 Enhancement Note: Work environment and arrangements may vary depending on the specific role, team, and Amazon's policies.

📄 Application & Technical Interview Process

Interview Process:

• Step 1 - Phone Screen: A brief phone call to assess communication skills, cultural fit, and understanding of the role.
• Step 2 - On-site Interview: A series of on-site interviews with cross-functional team members, focusing on problem-solving, strategic thinking, and data analysis skills.
• Step 3 - Final Interview: A final interview with the hiring manager or director to discuss career growth, expectations, and fit within the team.

Portfolio Review Tips:

• Tip 1: Highlight your experience in designing and implementing standardized decision-making frameworks for capacity planning and performance management.
• Tip 2: Showcase your ability to develop and manage performance metrics that align with business objectives and support network growth.
• Tip 3: Demonstrate your experience in collaborating with cross-functional teams to influence capacity planning strategies and enhance network efficiency.

Technical Challenge Preparation:

• Challenge 1: Prepare for data analysis and problem-solving questions, focusing on your ability to use data and metrics to drive improvements in capacity planning and delivery performance management.
• Challenge 2: Brush up on your knowledge of Amazon's delivery network and the challenges faced by DSPs in navigating demand fluctuations.
• Challenge 3: Familiarize yourself with Amazon's company culture, values, and commitment to customer obsession.

ATS Keywords: Program Management, Capacity Planning, Delivery Performance Management, Strategic Planning, Data Analysis, Cross-Functional Leadership, Operational Excellence, Network Optimization, Demand Fluctuations, Decision-Making Frameworks, Performance Metrics, Stakeholder Management, Problem Solving, Attention to Detail, Project Management, Business Judgment, Business Playbooks, Amazon, Delivery Last Mile, DSP.

📝 Enhancement Note: As this role is not web development or server administration-specific, ATS keywords focus on program management, capacity planning, and operational excellence.

🛠 Technology Stack & Web Infrastructure

Technology Stack:

• Program Management Tools: Amazon uses various project management tools, such as JIRA, Asana, or Microsoft Project, to manage and track progress on initiatives.
• Data Analysis Tools: Amazon employs tools such as Amazon Redshift, AWS QuickSight, or Tableau to analyze data and drive insights.
• Communication & Collaboration Tools: Amazon uses tools such as Slack, Microsoft Teams, or Amazon's internal communication platforms to facilitate collaboration and communication among teams.

📝 Enhancement Note: As this role is not web development or server administration-specific, the technology stack focuses on program management, data analysis, and communication tools.

👥 Team Culture & Values

Web Development Values:

• Customer Obsession: Amazon is known for its customer-centric approach, focusing on understanding and exceeding customer expectations in all aspects of its operations.
• Ownership: Amazon encourages employees to take ownership of their work and be proactive in driving results and continuous improvement.
• Invent and Simplify: Amazon fosters a culture of innovation and simplification, encouraging employees to think big, experiment, and simplify processes and systems.
• Learn and Be Curious: Amazon values a growth mindset and encourages employees to be curious, learn continuously, and share their knowledge with others.

Collaboration Style:

• Cross-Functional Integration: Amazon encourages collaboration and cross-functional integration between teams, fostering a culture of shared ownership and accountability.
• Code Review Culture: While this role is not web development-specific, Amazon encourages a culture of peer review and knowledge sharing among its teams.
• Knowledge Sharing: Amazon values the sharing of knowledge and expertise across teams, fostering a culture of learning and continuous improvement.

📝 Enhancement Note: As this role is not web development or server administration-specific, web development values and collaboration styles focus on Amazon's broader company culture and principles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Challenge 1: Developing and implementing standardized decision-making frameworks for both short and mid-term time horizons in a dynamic and global delivery environment.
• Challenge 2: Creating proactive approaches to planning variations and network optimization in collaboration with upstream planning functions and field operations teams.
• Challenge 3: Establishing comprehensive DSP performance measurement structures and corresponding reward and accountability systems that drive operational excellence across the network.

Learning & Development Opportunities:

• Opportunity 1: Amazon offers numerous learning and development opportunities, including online courses, workshops, and mentorship programs to help employees grow their skills and advance their careers.
• Opportunity 2: Amazon encourages employees to attend industry conferences, webinars, and other external learning events to stay up-to-date with the latest trends and best practices in their fields.
• Opportunity 3: Amazon provides opportunities for employees to take on new challenges, lead projects, and gain exposure to different aspects of the business, fostering career growth and development.

📝 Enhancement Note: As this role is not web development or server administration-specific, technical challenges and learning opportunities focus on program management, capacity planning, and operational excellence.

💡 Interview Preparation

Technical Questions:

• Question 1: Describe a time when you used data and metrics to drive improvements in capacity planning and delivery performance management. What was the outcome, and what did you learn from the experience?
• Question 2: How would you approach developing and implementing robust mechanisms and guardrails that enable DSPs to effectively respond to demand fluctuations across different time horizons?
• Question 3: Can you walk us through a complex program management challenge you've faced and how you approached solving it? What was the result, and what did you learn from the experience?

Company & Culture Questions:

• Question 4: How do you stay up-to-date with the latest trends and best practices in capacity planning and delivery performance management?
• Question 5: Describe a time when you had to influence a team or organization to adopt a new approach or process. How did you approach the situation, and what was the outcome?
• Question 6: How do you ensure that your work aligns with Amazon's customer-centric approach and commitment to operational excellence?

Portfolio Presentation Strategy:

• Strategy 1: Prepare a detailed case study or project overview that demonstrates your ability to design and implement standardized decision-making frameworks for capacity planning and performance management.
• Strategy 2: Develop a data analysis presentation that showcases your ability to use data and metrics to drive improvements in capacity planning and delivery performance management.
• Strategy 3: Prepare a presentation that highlights your experience in collaborating with cross-functional teams to influence capacity planning strategies and enhance network efficiency.

📝 Enhancement Note: As this role is not web development or server administration-specific, interview questions and portfolio presentation strategies focus on program management, capacity planning, and operational excellence.

📌 Application Steps

To apply for this Senior Program Manager, DSP Capacity Planning position:

• Submit your application through the Amazon Jobs portal: https://www.amazon.jobs/en/jobs/3043461
• Step 1: Customize your resume and portfolio to highlight your program management, data analysis, and strategic planning skills, with a focus on capacity planning and delivery performance management.
• Step 2: Prepare for the phone screen and on-site interviews by brushing up on your knowledge of Amazon's delivery network, company culture, and the challenges faced by DSPs in navigating demand fluctuations.
• Step 3: Develop a comprehensive portfolio that demonstrates your ability to design and implement standardized decision-making frameworks, develop and manage performance metrics, and collaborate with cross-functional teams to influence capacity planning strategies and enhance network efficiency.
• Step 4: Research Amazon's company culture, values, and commitment to customer obsession to ensure a strong cultural fit and alignment with the organization's mission and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and Amazon-specific context. All details should be verified directly with the hiring organization before making application decisions.