📍 Job Overview

Job Title: Senior NOC Engineer
Company: Zeplin Investments Ltd
Location: Nairobi, Kenya
Job Type: On-site
Category: Network Infrastructure & Operations
Date Posted: June 13, 2025
Experience Level: Mid-Senior level (2-5 years)

🚀 Role Summary

Key Responsibilities: Monitor, diagnose, and resolve network issues; configure network devices; support automation initiatives; protect the network from threats; oversee network infrastructure deployment; manage customer escalations; conduct network audits and performance assessments; maintain clear documentation.
Key Skills: Network monitoring, troubleshooting, configuration, automation, security, documentation, analytical, communication, collaboration, scripting, wireless technologies, network protocols, performance assessment, root cause analysis, customer service, network infrastructure management.

📝 Enhancement Note: This role requires a strong blend of technical expertise, analytical skills, and customer focus to ensure optimal network performance and exceptional customer service.

💻 Primary Responsibilities

Network Monitoring & Troubleshooting: Continuously monitor network infrastructure using Zabbix and other tools to ensure performance, availability, and early detection of issues. Diagnose, troubleshoot, and resolve complex network problems across various hardware and software components.
Network Configuration & Maintenance: Configure, update, and maintain routers, switches, wireless access points, and other related network hardware. Set up, maintain, and optimize network monitoring systems like Zabbix for accurate, real-time visibility of the network.
Automation & Collaboration: Collaborate with the software development team to design and implement scripts and automation for proactive network monitoring and issue resolution. Lead root cause analysis for major incidents and implement long-term corrective and preventive actions.
Security & Documentation: Protect the network from threats and unauthorized access through regular monitoring and security best practices. Maintain clear and comprehensive documentation of network architecture, changes, incidents, configurations, and standard operating procedures.
Customer Service & Deployment: Act as the primary escalation point for customer service teams, handling and resolving network-related client complaints efficiently. Oversee and manage the deployment of network infrastructure.

📝 Enhancement Note: This role requires a proactive approach to network management, strong problem-solving skills, and a customer-centric mindset to ensure high network availability and exceptional customer service.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.

Experience: 3-5 years of hands-on experience in a NOC or network engineering role.

Required Skills:

Strong understanding of core networking protocols such as BGP, OSPF, VLANs, MPLS, and Traffic Engineering.
Proficiency in configuring and troubleshooting Mikrotik routers and wireless network devices.
Practical experience with radio and wireless technologies, especially for last-mile connectivity.
Experience with scripting languages like Bash, Python, or PowerShell for network automation tasks.
Familiarity with at least one programming language (e.g., Python, Go, JavaScript) to support automation and integration.
Proven experience with network monitoring tools, particularly Zabbix.
Excellent troubleshooting skills to identify and resolve network issues efficiently.
Strong analytical, communication, and documentation skills.
Ability to work independently, manage pressure, and collaborate effectively within a team.

Preferred Skills:

Relevant certifications such as MTCNA, CCNA, JNCIA, or Palo Alto.

📝 Enhancement Note: Candidates with relevant certifications and experience in scripting and programming languages will have a strong advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of network protocols and technologies through relevant projects and case studies.
Showcase your ability to monitor, troubleshoot, and resolve network issues with real-life examples.
Highlight your experience with network automation and scripting through practical examples and code snippets.
Display your proficiency in network configuration and maintenance through project documentation and configuration files.

Technical Documentation:

Provide clear and concise documentation of network architecture, changes, incidents, configurations, and standard operating procedures.
Include network diagrams, topology maps, and other visual aids to illustrate complex network environments.
Document network performance metrics, benchmarks, and optimization techniques to demonstrate your ability to improve network efficiency.

📝 Enhancement Note: A well-structured portfolio that showcases your technical skills, problem-solving abilities, and attention to detail will significantly enhance your application for this role.

💵 Compensation & Benefits

Salary Range: The estimated salary range for a Senior NOC Engineer in Nairobi, Kenya, is KES 1,500,000 - KES 2,500,000 per annum, based on market research and industry standards for mid-senior level network engineering roles.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and career growth within the organization.
A dynamic and customer-focused work environment that values innovation and continuous learning.
The chance to work with cutting-edge network technologies and contribute to the company's expanding infrastructure.

Working Hours: The standard working hours are 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines. The role may require participation in an on-call schedule to support network operations.

📝 Enhancement Note: The salary range and benefits package are estimates based on market research and may vary depending on the candidate's experience, skills, and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Zeplin Investments Ltd operates in the telecommunications industry, providing network services to customers across Kenya. This role will play a critical part in ensuring the reliability, performance, and security of the company's network infrastructure, directly impacting customer satisfaction and business growth.

Company Size: As a dynamic and customer-focused company, Zeplin Investments Ltd offers a collaborative and innovative work environment. With a team of highly skilled professionals, the company fosters a culture of continuous learning and improvement.

Founded: Zeplin Investments Ltd was established in 2015, with a mission to deliver exceptional network services and drive digital transformation in Kenya.

Team Structure:

The network operations team consists of network engineers, NOC engineers, and support staff, working together to ensure optimal network performance and high customer satisfaction.
The team follows a flat hierarchy, with clear communication channels and a focus on collaboration and knowledge sharing.
The network operations team works closely with the software development team to improve monitoring tools, automation, and network reliability.

Development Methodology:

The team follows Agile methodologies, with regular sprint planning, code reviews, and quality assurance practices to ensure efficient network management and continuous improvement.
Network configuration and changes are managed through version control systems, with automated deployment and testing processes.
The team uses CI/CD pipelines for network automation and infrastructure as code (IaC) principles to ensure consistent and reliable network environments.

Company Website: https://inet.africa

📝 Enhancement Note: Zeplin Investments Ltd's focus on customer satisfaction, innovation, and continuous learning makes it an attractive employer for network professionals seeking to grow their careers in a dynamic and challenging environment.

📈 Career & Growth Analysis

Network Operations Career Level: This Senior NOC Engineer role is a mid-senior level position, requiring a strong blend of technical expertise, analytical skills, and customer focus. The ideal candidate will have 3-5 years of experience in a NOC or network engineering role and be ready to take on increased responsibilities and leadership opportunities.

Reporting Structure: The Senior NOC Engineer will report directly to the Network Operations Manager and work closely with the software development team, customer service teams, and other internal stakeholders to ensure optimal network performance and exceptional customer service.

Technical Impact: The Senior NOC Engineer will have a significant impact on the company's network infrastructure, customer satisfaction, and overall business growth. By ensuring high network availability, optimizing network performance, and implementing proactive network management strategies, the Senior NOC Engineer will play a crucial role in driving the company's success.

Growth Opportunities:

Technical Growth: The role offers ample opportunities for professional development and technical skill enhancement, with exposure to cutting-edge network technologies and a focus on continuous learning.
Leadership Growth: As the company expands its infrastructure and services, there will be opportunities for the Senior NOC Engineer to take on increased responsibilities and leadership roles within the network operations team.
Career Progression: With a strong performance in this role, candidates can expect to progress to more senior roles within the network operations team or explore opportunities in other technical disciplines within the organization.

📝 Enhancement Note: The Senior NOC Engineer role at Zeplin Investments Ltd offers a unique opportunity for network professionals to grow their careers in a dynamic and customer-focused environment, with ample opportunities for technical and leadership development.

🌐 Work Environment

Office Type: Zeplin Investments Ltd offers a modern and collaborative office environment, with state-of-the-art facilities and a focus on employee well-being and comfort.

Office Location(s): The company's headquarters are located in Westlands, Karuna Road, Nairobi, Kenya. The office is easily accessible by public transportation and offers ample parking for employees.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces, encouraging collaboration and knowledge sharing among team members.
Specialized Equipment: The network operations team has access to specialized equipment, tools, and software to ensure efficient network management and monitoring.
Cross-Functional Interaction: The network operations team works closely with other departments, such as customer service, sales, and marketing, to ensure optimal network performance and exceptional customer service.

Work Schedule: The standard work schedule is Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. The role may require participation in an on-call schedule to support network operations and ensure the network remains online and stable.

📝 Enhancement Note: Zeplin Investments Ltd's modern and collaborative work environment fosters a culture of innovation, continuous learning, and exceptional customer service, making it an attractive employer for network professionals seeking to grow their careers in a dynamic and challenging environment.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: The hiring team will review your application, focusing on your relevant experience, skills, and qualifications.
Phone/Video Screen: If your application is successful, you will be invited for a phone or video screen to discuss your technical skills, experience, and career goals.
On-site Technical Assessment: Shortlisted candidates will be invited to the company's headquarters for a technical assessment, focusing on network monitoring, troubleshooting, and configuration tasks.
Behavioral Interview: The final round of interviews will focus on your problem-solving skills, communication, and teamwork, as well as your fit with the company's culture and values.
Final Decision: The hiring team will make a final decision based on your performance throughout the interview process and your potential to contribute to the company's success.

Portfolio Review Tips:

Demonstrate Your Technical Expertise: Showcase your understanding of network protocols, technologies, and best practices through relevant projects and case studies.
Highlight Your Problem-Solving Skills: Provide real-life examples of network issues you've faced and how you've resolved them, demonstrating your ability to think critically and find creative solutions.
Emphasize Your Customer Focus: Explain how you've gone above and beyond to ensure high customer satisfaction in your previous roles, demonstrating your commitment to exceptional customer service.

Technical Challenge Preparation:

Brush Up on Network Protocols: Review your knowledge of core networking protocols, such as BGP, OSPF, VLANs, MPLS, and Traffic Engineering, to ensure you're well-prepared for technical assessments.
Practice Network Troubleshooting: Use online platforms and tools to practice network troubleshooting and configuration tasks, honing your skills and building your confidence.
Prepare for Behavioral Interview Questions: Reflect on your past experiences and be ready to discuss your problem-solving approach, communication skills, and teamwork, as well as your fit with the company's culture and values.

ATS Keywords: (See the comprehensive list of ATS keywords at the end of this document, organized by category: Network Protocols, Network Technologies, Network Tools, Network Methodologies, Soft Skills, Industry Terms)

📝 Enhancement Note: The interview process for the Senior NOC Engineer role at Zeplin Investments Ltd is designed to assess your technical expertise, problem-solving skills, and cultural fit, ensuring you have the opportunity to demonstrate your unique qualifications and potential for success in the role.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

Mikrotik routers and wireless network devices
Zabbix network monitoring tool
BGP, OSPF, VLANs, MPLS, and Traffic Engineering protocols
Radio and wireless technologies for last-mile connectivity

Scripting & Automation:

Bash, Python, or PowerShell for network automation tasks
Familiarity with at least one programming language (e.g., Python, Go, JavaScript) to support automation and integration

Network Infrastructure:

Routers, switches, wireless access points, and other related network hardware
Network monitoring systems and tools
Server and storage infrastructure to support network services and applications

📝 Enhancement Note: The Senior NOC Engineer role at Zeplin Investments Ltd requires a strong understanding of network protocols, technologies, and best practices, as well as experience with relevant tools and automation scripts to ensure optimal network performance and high customer satisfaction.

👥 Team Culture & Values

Network Operations Values:

Customer Focus: Prioritize high network availability and exceptional customer service to ensure customer satisfaction and business growth.
Proactive Management: Identify and resolve network issues proactively to minimize downtime and maximize network performance.
Continuous Learning: Stay up-to-date with the latest network technologies, best practices, and industry trends to ensure the company remains at the forefront of network innovation.
Collaboration: Work closely with other departments, such as software development, customer service, sales, and marketing, to ensure optimal network performance and exceptional customer service.
Accountability: Take ownership of network performance and customer satisfaction, ensuring high standards and exceptional results in all aspects of network management.

Collaboration Style:

Cross-Functional Interaction: The network operations team works closely with other departments to ensure optimal network performance and exceptional customer service.
Knowledge Sharing: Encourage a culture of learning and growth by sharing technical expertise, best practices, and industry insights with team members and other departments.
Peer Support: Foster a supportive and inclusive team environment, where team members help and learn from each other to ensure collective success.

📝 Enhancement Note: Zeplin Investments Ltd's network operations team fosters a customer-focused, proactive, and collaborative culture, where team members work together to ensure optimal network performance and exceptional customer service.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Manage and maintain complex network environments, with multiple hardware and software components, and ensure optimal performance and high availability.
Network Security: Protect the network from threats and unauthorized access through regular monitoring, security best practices, and proactive network management strategies.
Network Automation: Design and implement scripts and automation to streamline network management tasks, improve efficiency, and reduce human error.
Emerging Technologies: Stay up-to-date with the latest network technologies, best practices, and industry trends to ensure the company remains at the forefront of network innovation.

Learning & Development Opportunities:

Technical Training: Zeplin Investments Ltd offers opportunities for professional development and technical skill enhancement, with access to industry-leading training programs, workshops, and conferences.
Mentorship: Benefit from the expertise and guidance of experienced network professionals within the team, who can help you grow your career and develop your technical skills.
Leadership Development: As the company expands its infrastructure and services, there will be opportunities for the Senior NOC Engineer to take on increased responsibilities and leadership roles within the network operations team.

📝 Enhancement Note: The Senior NOC Engineer role at Zeplin Investments Ltd offers a unique opportunity for network professionals to grow their careers in a dynamic and challenging environment, with ample opportunities for technical and leadership development.

💡 Interview Preparation

Technical Questions:

Network Protocols: Be prepared to discuss your understanding of core networking protocols, such as BGP, OSPF, VLANs, MPLS, and Traffic Engineering, and how you've applied them in previous roles.
Network Troubleshooting: Prepare for scenario-based questions that focus on your ability to diagnose, troubleshoot, and resolve complex network issues, demonstrating your problem-solving skills and technical expertise.
Network Automation: Expect questions about your experience with scripting languages, automation tools, and best practices for streamlining network management tasks and improving efficiency.

Company & Culture Questions:

Company Culture: Research Zeplin Investments Ltd's company culture, values, and mission, and be prepared to discuss how your personal values and career goals align with the company's vision.
Team Dynamics: Prepare for questions about your ability to work collaboratively with other departments, share technical expertise, and support team members in achieving their goals.
Customer Focus: Expect questions about your commitment to exceptional customer service, your approach to understanding customer needs, and your strategies for ensuring high customer satisfaction.

Portfolio Presentation Strategy:

Technical Depth: Focus on the technical aspects of your portfolio, highlighting your expertise in network protocols, technologies, and best practices.
Problem-Solving Approach: Demonstrate your ability to identify, diagnose, and resolve complex network issues, showcasing your problem-solving skills and technical expertise.
Customer Focus: Emphasize your commitment to exceptional customer service, highlighting your ability to understand customer needs, manage expectations, and ensure high customer satisfaction.

📝 Enhancement Note: The interview process for the Senior NOC Engineer role at Zeplin Investments Ltd is designed to assess your technical expertise, problem-solving skills, cultural fit, and commitment to exceptional customer service, ensuring you have the opportunity to demonstrate your unique qualifications and potential for success in the role.

📌 Application Steps

To apply for this Senior NOC Engineer position:

Submit Your Application: Visit the Zeplin Investments Ltd careers page and submit your application, highlighting your relevant experience, skills, and qualifications.
Prepare Your Portfolio: Tailor your portfolio to showcase your technical expertise, problem-solving skills, and commitment to exceptional customer service, focusing on network protocols, technologies, and best practices.
Research the Company: Learn about Zeplin Investments Ltd's company culture, values, and mission, and prepare for interview questions that assess your cultural fit and alignment with the company's vision.
Practice Technical Interview Questions: Review your knowledge of network protocols, technologies, and best practices, and practice scenario-based questions that focus on your ability to diagnose, troubleshoot, and resolve complex network issues.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with Zeplin Investments Ltd before making application decisions.

ATS Keywords:

Network Protocols:

BGP
OSPF
VLANs
MPLS
Traffic Engineering
TCP/IP
DNS
DHCP
QoS
QoE
IPv4
IPv6

Network Technologies:

Mikrotik routers
Wireless network devices
Zabbix network monitoring tool
Radio and wireless technologies
Last-mile connectivity
Network infrastructure
Network hardware
Network software
Network services

Network Tools:

Network monitoring tools
Network configuration tools
Network automation tools
Network security tools
Network performance testing tools
Network traffic analysis tools

Network Methodologies:

Agile methodologies
Network configuration management
Network automation
Infrastructure as code (IaC)
Continuous integration/continuous deployment (CI/CD)
Network virtualization
Software-defined networking (SDN)
Network functions virtualization (NFV)

Soft Skills:

Problem-solving skills
Analytical skills
Communication skills
Teamwork skills
Collaboration skills
Leadership skills
Customer service skills
Project management skills
Time management skills
Adaptability
Continuous learning

Industry Terms:

Network operations center (NOC)
Network operations engineer
Network administrator
Network architect
Network security
Network performance
Network availability
Network reliability
Network scalability
Network redundancy
Network resiliency
Network optimization
Network automation
Network virtualization
Network infrastructure
Network hardware
Network software
Network services
Network protocols
Network technologies
Network tools
Network methodologies
Network engineering
Network operations
Network management
Network monitoring
Network troubleshooting
Network configuration
Network deployment
Network maintenance
Network security
Network compliance
Network governance
Network policy
Network standards
Network best practices
Network industry trends
Network innovation
Network transformation
Network digitalization
Network convergence
Network convergence
Network consolidation
Network modernization
Network migration
Network integration
Network interoperability
Network compatibility
Network coexistence
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Senior NOC Engineer