📍 Job Overview

Job Title: Senior NOC Engineer
Company: Ness Romania SRL
Location: Iași, Iași, Romania & Timișoara, Timiș, Romania
Job Type: On-site, Full-Time
Category: DevOps, System Administration
Date Posted: 2025-06-24
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Ensure maximum service availability and performance, provide support for internal teams, maintain clear communication regarding network status.
Key Skills: Network troubleshooting, technical support, documentation, communication, Windows Server, packet analysis, VoIP, SIP, TCP/IP, incident management, change management, event management, ITIL.

📝 Enhancement Note: This role requires a strong background in network operations and a broad understanding of various technologies to effectively manage and maintain client products and networks.

💻 Primary Responsibilities

Network Management: Troubleshoot network issues, perform health checks, and manage incidents from start to finish.
Technical Support: Provide support for Technical Support, R&D, Product, and other internal teams.
Communication: Maintain clear communication with internal and external teams regarding network status and ongoing events.
Documentation: Create, review, and update documentation as needed to ensure knowledge sharing and efficient troubleshooting.
Training: Provide training and coaching for technical resources within the NOC and other teams as necessary.
Continuous Improvement: Participate in NOC continuous improvement activities and drive processes forward.

📝 Enhancement Note: This role requires a proactive approach to network management, with a focus on preventing issues and minimizing downtime.

🎓 Skills & Qualifications

Education: Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.

Experience: 5+ years of experience working in a technical or support role within telecommunications, data network, or application server environments.

Required Skills:

Network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
Understanding of packet analysis and packet capture utilities.
Confident and goal-oriented attitude with the ability to set and meet short and long-term objectives.
Experience in creating, utilizing, and maintaining technical documentation.
Experience working in a Windows server environment as it relates to server and software management tasks.
Ability to harvest and disseminate information in both formal and informal training environments.
Ability to work in a fast-paced environment with dynamic priority evolution.
Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus on assessment and engagement of proper external resources.
Professional written and verbal communication skills.

Preferred Skills:

Experience working with SaaS/cloud-based software environments.
Experience with VoIP implementation and support, specifically configuration of SIP Endpoints and troubleshooting SIP telephony challenges.
Experience working with firewalls in general.
Experience working with BMC.
Experience working with applications driven by .NET, SQL, and other common Microsoft technologies.
Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications.
Expertise with VoIP Gateways, SS7 Controllers, and soft switches.
Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, and telecom circuits ranging from DS-0 through OC-12.
Experience with War Room situation participation and situation management analysis.
ITIL Foundation certification and experience within an ITIL Organization.

📝 Enhancement Note: This role requires a strong technical background with a focus on network management, troubleshooting, and communication. Preferred skills indicate a desire for candidates with experience in specific technologies and methodologies.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of network topologies and troubleshooting techniques.
Showcase experience with various network protocols and technologies.
Highlight problem-solving skills and the ability to manage incidents effectively.
Display excellent communication skills and the ability to work well with internal and external teams.

Technical Documentation:

Provide examples of technical documentation created, reviewed, or updated.
Showcase the ability to create clear, concise, and actionable documentation.
Demonstrate the ability to document complex network environments and troubleshooting processes.

📝 Enhancement Note: As this role focuses on network management and troubleshooting, the portfolio should emphasize the candidate's technical expertise and problem-solving skills.

💵 Compensation & Benefits

Salary Range: The salary range for a Senior NOC Engineer in Romania typically falls between 25,000 - 40,000 RON per year, depending on experience and location. This estimate is based on market research and industry standards for similar roles in the region.

Benefits:

Access to trainings and certifications.
Bonuses.
Socializing activities.
Attractive compensation.

Working Hours: The NOC operates on a 24/7/365.25 schedule, requiring flexible working hours and on-call responsibilities.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's experience, location, and the company's specific benefits package.

🎯 Team & Company Context

Company Culture:

Industry: Technology Services.
Company Size: Large (10,001+ employees).
Founded: 1999.
Team Structure: The NOC team consists of multiple engineers responsible for monitoring and maintaining client networks and products. The team works closely with various internal departments, including Technical Support, R&D, and Product.
Development Methodology: The NOC follows ITIL best practices for incident, change, and event management. The team uses established procedures and works collaboratively to resolve issues and maintain service availability.

Company Website: Ness Digital Engineering

📝 Enhancement Note: Ness Romania SRL is part of Ness Digital Engineering, a global provider of digital transformation and technology services. The company culture emphasizes professionalism, innovation, teamwork, and dedication to excellence.

📈 Career & Growth Analysis

Web Technology Career Level: Senior NOC Engineer - Responsible for managing and maintaining client networks and products, providing support for internal teams, and driving continuous improvement within the NOC.

Reporting Structure: Reports directly to the NOC Manager or a similar role, depending on the specific team structure.

Technical Impact: Senior NOC Engineers have a significant impact on client product availability, performance, and user experience. They are responsible for ensuring that client networks and products operate smoothly and effectively.

Growth Opportunities:

Technical Specialization: Develop expertise in specific network technologies or methodologies to become a subject matter expert within the NOC.
Team Leadership: Transition into a team lead or management role, overseeing a team of NOC engineers and driving the team's technical development and growth.
Architecture Decisions: Contribute to strategic architecture decisions, working closely with internal teams to design and implement network and product solutions that meet client needs.

📝 Enhancement Note: Career growth opportunities for Senior NOC Engineers may include technical specialization, team leadership, or architecture decision-making roles, depending on the individual's skills, interests, and the company's specific needs.

🌐 Work Environment

Office Type: On-site, with multiple locations in Romania (Iași and Timișoara).

Office Location(s): Ness Romania SRL has offices in Iași and Timișoara, Romania. Both locations offer modern workspaces with collaborative environments and access to necessary tools and resources.

Workspace Context:

Collaborative Environment: The NOC team works closely with various internal departments, fostering a collaborative and inclusive work environment.
Development Tools: Access to industry-standard tools such as IP Monitor, SolarWinds, and BMC, as well as custom tools used in network management.
Cross-Functional Collaboration: The NOC team works closely with designers, marketers, and other stakeholders to ensure that client products and networks meet user needs and expectations.

Work Schedule: The NOC operates on a 24/7/365.25 schedule, requiring flexible working hours and on-call responsibilities. The specific work schedule may vary depending on the team's needs and the individual's role within the NOC.

📝 Enhancement Note: The work environment for Senior NOC Engineers at Ness Romania SRL emphasizes collaboration, innovation, and continuous learning, with a focus on driving technical excellence and client satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate proficiency in network troubleshooting, packet analysis, and VoIP technologies through hands-on exercises and case studies.
Behavioral Questions: Discuss problem-solving skills, communication, and teamwork experiences, focusing on real-life examples and scenarios.
Team Fit Assessment: Participate in team-building exercises and discussions to assess cultural fit and compatibility with the NOC team.
Final Evaluation: Present a summary of your technical skills, experiences, and career goals, and participate in a final interview with the hiring manager or a senior team member.

Portfolio Review Tips:

Highlight network diagrams, topology maps, and other visual aids that demonstrate your understanding of complex network environments.
Showcase your problem-solving skills and the ability to manage incidents effectively.
Demonstrate your communication skills and the ability to work well with internal and external teams.

Technical Challenge Preparation:

Brush up on network protocols, including TCP/IP, EIGRP, BGP, OSPF, and telecom circuits.
Familiarize yourself with VoIP technologies, SIP, and related standards.
Practice troubleshooting exercises and scenarios to develop your problem-solving skills and confidence.

ATS Keywords: Network Troubleshooting, Technical Support, Documentation, Communication, Windows Server, Packet Analysis, VoIP, SIP, TCP/IP, Incident Management, Change Management, Event Management, ITIL, Cloud-Based Software, Data Networks, Telecommunications, Network Topologies, Problem-Solving, Teamwork, Collaboration, Network Management.

📝 Enhancement Note: The interview process for Senior NOC Engineers at Ness Romania SRL focuses on technical proficiency, problem-solving skills, and cultural fit, with a strong emphasis on network management and troubleshooting.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

Protocols: TCP/IP, EIGRP, BGP, OSPF, and telecom circuits ranging from DS-0 through OC-12.
VoIP Technologies: SIP, VoIP Gateways, SS7 Controllers, and soft switches.
Network Topologies: Various network topologies, including client-specific network designs and configurations.

Monitoring Tools:

IP Monitor, SolarWinds, and BMC.
Custom tools used in network management.

Server Technologies:

Windows Server (server and client environments).
Various client-specific server environments and configurations.

Database Technologies:

SQL Server (for internal applications and services).
Various client-specific database environments and configurations.

📝 Enhancement Note: The technology stack for Senior NOC Engineers at Ness Romania SRL includes a wide range of network protocols, VoIP technologies, and monitoring tools, with a focus on industry-standard and client-specific solutions.

👥 Team Culture & Values

NOC Values:

Professionalism: Maintain a high level of technical expertise and continuously develop your skills to drive excellence in network management and troubleshooting.
Collaboration: Work closely with internal teams and external vendors to ensure that client products and networks meet user needs and expectations.
Innovation: Embrace new technologies and methodologies to improve network performance, availability, and user experience.
Continuous Learning: Stay up-to-date with industry trends and best practices, and share your knowledge with other team members to drive collective growth.

Collaboration Style:

Cross-Functional Integration: Work closely with designers, marketers, and other stakeholders to ensure that client products and networks meet user needs and expectations.
Code Review Culture: Collaborate with other NOC engineers to review and improve network management processes and documentation.
Knowledge Sharing: Participate in training sessions, workshops, and other knowledge-sharing activities to foster a culture of continuous learning and improvement.

📝 Enhancement Note: The NOC team at Ness Romania SRL emphasizes professionalism, collaboration, innovation, and continuous learning, with a strong focus on driving technical excellence and client satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Manage and maintain complex network environments, including client-specific network designs and configurations.
Troubleshooting: Troubleshoot network issues, perform health checks, and manage incidents effectively, often under tight deadlines and high-pressure situations.
Emerging Technologies: Stay up-to-date with emerging network technologies and adapt to new client-specific solutions and configurations.

Learning & Development Opportunities:

Technical Specialization: Develop expertise in specific network technologies or methodologies to become a subject matter expert within the NOC.
Team Leadership: Transition into a team lead or management role, overseeing a team of NOC engineers and driving the team's technical development and growth.
Architecture Decisions: Contribute to strategic architecture decisions, working closely with internal teams to design and implement network and product solutions that meet client needs.

📝 Enhancement Note: Senior NOC Engineers at Ness Romania SRL face various technical challenges, including network complexity, troubleshooting, and emerging technologies. Growth opportunities may include technical specialization, team leadership, or architecture decision-making roles, depending on the individual's skills, interests, and the company's specific needs.

💡 Interview Preparation

Technical Questions:

Network Protocols: Demonstrate a strong understanding of network protocols, including TCP/IP, EIGRP, BGP, OSPF, and telecom circuits.
VoIP Technologies: Showcase your knowledge of VoIP technologies, SIP, and related standards.
Troubleshooting Scenarios: Walk through network troubleshooting scenarios, focusing on problem-solving skills, incident management, and communication.

Company & Culture Questions:

Company Culture: Discuss your understanding of Ness Romania SRL's company culture, focusing on professionalism, collaboration, innovation, and continuous learning.
Team Dynamics: Describe your experience working in a collaborative, cross-functional team environment and how you've contributed to team success in the past.
Adaptability: Explain how you've adapted to changing technologies, methodologies, or work environments in previous roles and how you've driven continuous improvement.

Portfolio Presentation Strategy:

Visual Aids: Use network diagrams, topology maps, and other visual aids to illustrate your understanding of complex network environments and troubleshooting processes.
Problem-Solving Scenarios: Present real-life problem-solving scenarios, focusing on incident management, communication, and collaboration with internal and external teams.
Technical Deep Dive: Provide a detailed technical deep dive into specific network technologies, methodologies, or client-specific solutions, demonstrating your expertise and commitment to continuous learning.

📝 Enhancement Note: The interview process for Senior NOC Engineers at Ness Romania SRL focuses on technical proficiency, problem-solving skills, and cultural fit, with a strong emphasis on network management and troubleshooting. Candidates should be prepared to discuss their technical expertise, experience, and career goals in detail.

📌 Application Steps

To apply for this Senior NOC Engineer position at Ness Romania SRL:

Customize Your Portfolio: Highlight your network management, troubleshooting, and problem-solving skills, with a focus on client-specific network environments and emerging technologies.
Resume Optimization: Tailor your resume to emphasize your technical expertise, experience, and career goals, focusing on relevant keywords and accomplishments.
Technical Interview Preparation: Brush up on network protocols, VoIP technologies, and troubleshooting scenarios, and practice presenting your technical skills and experiences effectively.
Company Research: Thoroughly research Ness Romania SRL's company culture, values, and team dynamics to ensure a strong fit with the NOC team and the broader organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior NOC Engineer