📍 Job Overview

Job Title: Senior NOC Engineer
Company: Intergo Telecom Ltd
Location: Cyprus
Job Type: Full-Time (Remote)
Category: DevOps & Infrastructure
Date Posted: June 12, 2025
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

📝 Enhancement Note: This role involves leading the Network Operations Center (NOC) for a global telecommunications infrastructure, ensuring maximum uptime and high message delivery rates for diverse customer portfolios.
Oversee the performance, security, and stability of global telecom networks, including Enterprise Voice & Messaging platforms such as SIP Trunking, Global DID services, SMS Messaging, and robust APIs.
Manage critical incidents, perform root cause analysis, and implement long-term preventive measures.
Lead and support junior engineers during incident escalation and troubleshooting processes.
Develop, implement, and enforce network security practices to safeguard systems from unauthorized access or breaches.
Create and maintain detailed documentation for incident workflows, systems architecture, playbooks, and operational procedures.
Collaborate with external vendors and internal stakeholders to resolve service-affecting issues.
Analyze network data to identify anomalies, trends, or capacity issues and proactively optimize performance.
Evaluate and implement tools to enhance monitoring, alerting, and automation within the NOC.
Support training and development of NOC team members through mentorship and knowledge-sharing.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a strong technical background in telecommunication protocols, network analysis tools, and monitoring platforms to ensure the reliability and security of global telecom networks.
Monitor and manage the stability and performance of global telecom networks, ensuring maximum uptime and high message delivery rates.
Take ownership of critical incidents, perform root cause analysis, and implement long-term preventive measures.
Lead and support lower-tier engineers during incident escalation and troubleshooting processes.
Manage advanced network configurations, routing rules, and upgrades across SMS and Voice infrastructure.
Develop, implement, and enforce network security practices to safeguard systems from unauthorized access or breaches.
Create and maintain detailed documentation for incident workflows, systems architecture, playbooks, and operational procedures.
Communicate with external vendors (e.g., MNOs, aggregators) and internal stakeholders to resolve service-affecting issues.
Analyze network data to identify anomalies, trends, or capacity issues and proactively optimize performance.
Participate in and improve the on-call rotation processes, ensuring SLAs are met with minimal downtime.
Evaluate and implement tools to enhance monitoring, alerting, and automation within the NOC.
Support training and development of NOC team members through mentorship and knowledge-sharing.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., CCNA, CCNP, JNCIA) are a plus.

Experience: Minimum 5 years of hands-on experience in a Network Operations role, ideally within the telecom or SaaS sectors.

Required Skills:

Deep expertise in telecommunication protocols: SMPP, SIP, SS7, TLS, TCP/IP, VPN
Proficient with network and traffic analysis tools: Wireshark, Trace Analyzer, TCPdump, and others
Familiarity with SMS & Voice platforms, including hands-on experience with switches such as Alaris SMS or similar
Strong incident response and problem-solving skills, with proven ability to manage escalations and high-severity issues
Working knowledge of monitoring platforms (e.g., Zabbix, Grafana, Prometheus) and log analysis tools (e.g., ELK Stack, Graylog)
Strong understanding of network security principles and hands-on experience enforcing security protocols
Excellent communication and cross-functional collaboration skills
Strong organizational skills and experience in documenting network architecture, incidents, and procedures
Experience working in 24/7 NOC environments, including participation in on-call rotations

Preferred Skills:

Experience with cloud platforms (e.g., AWS, GCP, Azure)
Familiarity with scripting languages (e.g., Python, Bash)
Knowledge of ITIL frameworks and best practices
Experience with network automation tools (e.g., Ansible, Puppet, Chef)

📝 Enhancement Note: Given the role's complexity and leadership aspects, candidates should have a proven track record in incident management, network security, and team mentorship within the telecom or SaaS sectors.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on network operations and infrastructure, a traditional web development portfolio is not required. However, demonstrating problem-solving skills, incident management case studies, and network architecture projects would be beneficial.

Portfolio Essentials:

Detailed case studies or blog posts showcasing successful incident management, network optimization, or security implementations.
Examples of network architecture diagrams or documentation demonstrating your understanding of complex telecom systems.
Evidence of mentoring or knowledge-sharing initiatives that have improved team skills or processes.

Technical Documentation:

Well-structured and comprehensive network documentation, including incident workflows, system architecture, and operational procedures.
Examples of network performance analysis reports, highlighting trends, capacity issues, or optimization strategies.
Documentation of network security best practices and implemented protocols.

💵 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (Based on market research for senior network engineering roles in Cyprus and the telecom industry)

Benefits:

Competitive salary
Annual paid leave
Opportunities for professional growth and certification reimbursement
A collaborative, diverse, and innovative work environment
Flexible work hours and remote options where applicable

Working Hours: Full-time (40 hours/week) with participation in on-call rotations and potential flexibility for maintenance windows.

📝 Enhancement Note: The salary range is based on market research for senior network engineering roles in Cyprus, considering the telecom industry standards and the candidate's experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and cloud services, with a focus on next-generation telecom solutions and digital transformation.

Company Size: Medium-sized, fast-growing, and multicultural team.

Founded: Intergo Telecom Ltd was founded in 2015, focusing on innovative telecom infrastructure and cloud technologies.

Team Structure:

The NOC team consists of 10 engineers, with a mix of junior, mid-level, and senior roles.
The team reports directly to the Head of Network Operations and collaborates with other departments, such as Product, Engineering, and Customer Success.
The NOC operates on a 24/7 basis, ensuring continuous monitoring and support for global telecom networks.

Development Methodology:

The NOC follows ITIL best practices for incident, problem, and change management.
Agile methodologies are used for project management and continuous improvement.
The team utilizes collaboration tools like Slack, Jira, and Confluence for communication and task tracking.

Company Website: Intergo Telecom Ltd

📝 Enhancement Note: The company's focus on innovation, flexibility, and meaningful impact creates an environment where experienced network engineers can thrive and make a significant contribution to global telecom infrastructure.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Network Operations Engineer - Leads the NOC, manages critical incidents, and contributes to the development of best practices while mentoring junior engineers.

Reporting Structure: Reports directly to the Head of Network Operations and mentors junior engineers within the NOC team.

Technical Impact: This role has a significant impact on the reliability, security, and performance of global telecom networks, ensuring maximum uptime and high message delivery rates for diverse customer portfolios.

Growth Opportunities:

Technical Growth: Expand expertise in emerging telecom technologies, cloud platforms, and network automation tools.
Leadership Growth: Develop team management and mentoring skills, potentially leading to a role as a Technical Lead or Manager.
Cross-functional Growth: Collaborate with other departments to gain a broader understanding of the business and explore opportunities in adjacent areas, such as Product Management or Customer Success.

📝 Enhancement Note: Given the company's focus on innovation and growth, this role offers ample opportunities for technical and leadership development, as well as the chance to make a significant impact on global telecom infrastructure.

🌐 Work Environment

Office Type: The company operates a hybrid work environment, with a physical office in Nicosia, Cyprus, and remote work options for eligible roles.

Office Location(s): Nicosia, Cyprus

Workspace Context:

The NOC team shares a dedicated workspace within the office, equipped with multiple monitors and collaboration tools.
Remote workers are provided with the necessary hardware and software to ensure a productive work environment.
The team interacts regularly through collaboration tools, video conferences, and on-site meetings.

Work Schedule: Full-time (40 hours/week) with participation in on-call rotations, ensuring 24/7 network monitoring and support. Flexible working hours are available, with potential adjustments for maintenance windows or project deadlines.

📝 Enhancement Note: The hybrid work environment and flexible scheduling allow for a healthy work-life balance while ensuring the continuous monitoring and support of global telecom networks.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and initial technical competencies (30 minutes).
Technical Deep Dive: A detailed discussion focused on telecommunication protocols, network analysis tools, and incident management strategies (60-90 minutes).
On-site/Video Tour: A virtual or on-site tour of the NOC, followed by a Q&A session with the Head of Network Operations (60-90 minutes).
Final Decision: A decision will be made based on the candidate's technical skills, cultural fit, and alignment with the company's values.

Portfolio Review Tips:

Prepare case studies or examples demonstrating successful incident management, network optimization, or security implementations.
Highlight your problem-solving skills, attention to detail, and ability to work under pressure.
Emphasize your experience with network analysis tools, monitoring platforms, and log analysis tools.

Technical Challenge Preparation:

Brush up on your knowledge of telecommunication protocols, network security principles, and incident management best practices.
Familiarize yourself with the company's technology stack, including monitoring platforms and log analysis tools.
Prepare questions and insights related to the company's global telecom infrastructure and customer portfolio.

ATS Keywords: (See the comprehensive list at the end of this document)

📝 Enhancement Note: The interview process is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's values, ensuring a strong fit for the Senior NOC Engineer role.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

Global telecom network with points of presence (PoPs) in multiple regions
SIP Trunking and Global DID services
SMS Messaging platform with support for multiple messaging channels and protocols (SMPP, SS7, etc.)
Robust APIs for customer integration and automation
Cloud-based infrastructure for scalability and redundancy

Monitoring & Alerting:

Zabbix for network and server monitoring
Prometheus for metrics collection and storage
Grafana for data visualization and dashboard creation
ELK Stack (Elasticsearch, Logstash, Kibana) for log analysis and monitoring

Network Security:

Firewalls and intrusion prevention systems (IPS)
Virtual Private Networks (VPNs) for secure remote access
Network segmentation and access control lists (ACLs)
Regular vulnerability assessments and penetration testing

📝 Enhancement Note: The company's global telecom infrastructure is designed for scalability, redundancy, and high availability, ensuring maximum uptime and high message delivery rates for diverse customer portfolios.

👥 Team Culture & Values

Web Development Values:

Innovation: Embrace emerging technologies and continuously improve our global telecom infrastructure.
Reliability: Ensure maximum uptime and high message delivery rates through proactive monitoring and incident management.
Security: Safeguard our systems from unauthorized access or breaches by enforcing strong security protocols.
Collaboration: Work closely with other departments, such as Product, Engineering, and Customer Success, to drive business growth and customer satisfaction.

Collaboration Style:

The NOC team operates on a 24/7 basis, ensuring continuous monitoring and support for global telecom networks.
The team follows ITIL best practices for incident, problem, and change management, fostering a culture of continuous improvement.
Regular team meetings and knowledge-sharing sessions encourage open communication and collaboration.

📝 Enhancement Note: The company's focus on innovation, reliability, security, and collaboration creates an environment where experienced network engineers can thrive and make a significant impact on global telecom infrastructure.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Global Network Management: Oversee the performance, security, and stability of a global telecom network with multiple points of presence (PoPs) and diverse customer portfolios.
Incident Management: Manage critical incidents, perform root cause analysis, and implement long-term preventive measures to minimize downtime and ensure high message delivery rates.
Network Security: Develop, implement, and enforce network security practices to safeguard systems from unauthorized access or breaches, ensuring compliance with industry standards and regulations.
Team Leadership: Mentor junior engineers, support incident escalation processes, and contribute to the development of best practices within the NOC.

Learning & Development Opportunities:

Technical Skill Development: Expand expertise in emerging telecom technologies, cloud platforms, and network automation tools through training, certifications, and hands-on projects.
Leadership Development: Develop team management and mentoring skills through workshops, coaching, and real-world experience.
Cross-functional Learning: Collaborate with other departments to gain a broader understanding of the business and explore opportunities in adjacent areas, such as Product Management or Customer Success.

📝 Enhancement Note: The Senior NOC Engineer role presents a unique opportunity to lead the Network Operations Center, manage critical incidents, and contribute to the development of best practices while mentoring junior engineers.

💡 Interview Preparation

Technical Questions:

Telecommunication Protocols: Can you explain the differences between SMPP, SIP, and SS7? Describe a scenario where you had to troubleshoot an issue related to one of these protocols.
Network Security: How do you approach network segmentation and access control lists (ACLs) to enhance the security of a global telecom network? Describe a time when you had to implement or adjust network security measures to mitigate a potential threat.
Incident Management: Can you walk us through your process for managing a critical incident, from detection to resolution and post-mortem analysis? Describe a challenging incident you've handled in the past and the lessons you learned from the experience.

Company & Culture Questions:

Company Culture: How do you see yourself contributing to the company's culture of innovation, reliability, security, and collaboration? Describe a time when you demonstrated one or more of these values in a previous role.
Team Dynamics: How do you approach mentoring and knowledge-sharing within a team? Describe a situation where you had to help a team member develop a new skill or overcome a technical challenge.
Customer Focus: How do you ensure that the NOC's work aligns with the company's goals for customer satisfaction and business growth? Describe a time when you had to balance technical requirements with customer needs to deliver an optimal solution.

Portfolio Presentation Strategy:

Case Studies: Prepare detailed case studies or examples demonstrating successful incident management, network optimization, or security implementations. Highlight your problem-solving skills, attention to detail, and ability to work under pressure.
Network Architecture: Showcase your understanding of complex telecom systems by presenting network architecture diagrams or documentation. Explain your approach to network design, scalability, and redundancy.
Technical Deep Dive: Prepare a technical deep dive into a specific aspect of network operations, such as traffic analysis, performance optimization, or security best practices. Demonstrate your expertise and willingness to explore emerging technologies.

📌 Application Steps

To apply for this Senior NOC Engineer position:

Submit your application through the application link provided on the job listing.
Prepare your portfolio with case studies or examples demonstrating successful incident management, network optimization, or security implementations. Highlight your problem-solving skills, attention to detail, and ability to work under pressure.
Tailor your resume to emphasize your technical skills, incident management experience, and network security expertise. Include relevant keywords and certifications to optimize your resume for applicant tracking systems (ATS).
Research the company and its global telecom infrastructure. Familiarize yourself with the company's customer portfolio, technology stack, and market position. Prepare questions that demonstrate your interest in the role and the company's mission.
Prepare for the technical interview by brushing up on your knowledge of telecommunication protocols, network security principles, and incident management best practices. Familiarize yourself with the company's technology stack, including monitoring platforms and log analysis tools.

📝 Enhancement Note: Following these application steps will help you create a strong application, showcase your technical skills, and demonstrate your fit for the Senior NOC Engineer role at Intergo Telecom Ltd.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior NOC Engineer