Senior Network Engineer

Gamuda Berhad
Full_time•Petaling Jaya, Malaysia

📍 Job Overview

  • Job Title: Senior Network Engineer
  • Company: Gamuda Berhad
  • Location: Petaling Jaya, Selangor, Malaysia
  • Job Type: On-site
  • Category: Infrastructure
  • Date Posted: 2025-06-19
  • Experience Level: 5-10 years
  • Remote Status: On-site

🚀 Role Summary

  • Key Responsibilities: Provide advanced technical support in a secure, air-gapped sovereign cloud environment, monitor and optimize networks, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  • Key Skills: Linux/Windows systems administration, monitoring tools, networking fundamentals, troubleshooting, cloud environments, Cisco certifications, problem-solving, and communication skills.

📝 Enhancement Note: This role requires a strong background in infrastructure operations and L2 support, with a focus on network monitoring, troubleshooting, and optimization in a secure, restricted environment.

💻 Primary Responsibilities

  • Advanced Incident Troubleshooting & Resolution:

    • Act as an escalation point for complex incidents passed from the Operation Support team.
    • Perform in-depth root cause analysis for system, application, or network issues.
    • Collaborate with engineering or operation teams for high-severity issues, using secure communication protocols.
    • Apply advanced troubleshooting techniques to resolve issues while adhering to SOPs and security guidelines.

  • Operational Support & Maintenance:

    • Monitor systems and service health metrics proactively to identify and mitigate potential issues.
    • Execute regular maintenance activities, patches, and system checks within the secure environment.
    • Support deployment and configuration changes during maintenance windows.
    • Contribute to system stability and uptime by implementing preventive measures and automation (where feasible).

  • Knowledge Base & SOP Enhancement:

    • Document detailed troubleshooting procedures, workarounds, and resolution for the knowledge base/library.
    • Update and refine SOPs based on incident patterns and post-mortem outcomes.
    • Mentor L1 and L2 engineers.

  • Compliance & Security:

    • Operate strictly within the guidelines of a classified, air-gapped infrastructure.
    • Uphold all data handling, communication, and incident reporting procedures as per security protocols.
    • Report anomalies or potential security incidents immediately through proper channels.

📝 Enhancement Note: This role requires a proactive approach to incident management, with a focus on preventive measures and continuous improvement of support processes in a secure, restricted environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 5 years of experience in infrastructure operations, with at least 2 years of experience in L2 support roles.

Required Skills:

  • Strong knowledge of Linux and/or Windows systems administration.
  • Experience with monitoring tools (e.g., Prometheus, Grafana), logging systems, and ticketing platforms like ServiceNow, Freshworks.
  • Experience with Network and DevOps monitoring tools.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls).
  • Ability to troubleshoot hardware, virtual machines, and cloud environments.
  • Possess industry-recognized Network professional certifications, i.e., Cisco's CCNA, CCNP, or equivalent.
  • Excellent problem-solving and communication skills.

Preferred Skills:

  • Experience working in air-gapped, high-security, or restricted environments.
  • Experience in working with enterprise network setup.
  • Familiarity with Kubernetes, containerization, or service orchestration.
  • Scripting experience (e.g., Bash, Python) for automation and diagnostic tasks.
  • ITIL certification or familiarity with IT service management (ITSM) processes.
  • Palo Alto Networks Certified Software Firewall Engineer (PCSFE) or equivalent.
  • Exposure to security auditing and compliance procedures.

📝 Enhancement Note: This role requires a strong technical background in infrastructure operations, with a focus on network monitoring, troubleshooting, and optimization in a secure, restricted environment. Preferred skills include experience in high-security environments and familiarity with enterprise network setup.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience with Linux and/or Windows systems administration through relevant projects or case studies.
  • Showcase troubleshooting skills with examples of complex network issues resolved and the steps taken to identify and fix them.
  • Highlight experience with monitoring tools, logging systems, and ticketing platforms through project descriptions or tool-specific examples.
  • Include any relevant certifications, such as Cisco's CCNA, CCNP, or equivalent, and explain how they have contributed to your professional growth.

Technical Documentation:

  • Provide detailed documentation of troubleshooting procedures, workarounds, and resolution steps for complex network issues.
  • Include examples of SOPs refined based on incident patterns and post-mortem outcomes.
  • Demonstrate mentoring experience through case studies or testimonials from mentees.

📝 Enhancement Note: As this role focuses on network troubleshooting and optimization in a secure environment, your portfolio should emphasize your technical expertise and problem-solving skills in this area.

💵 Compensation & Benefits

Salary Range: The estimated salary range for a Senior Network Engineer in Petaling Jaya, Selangor, Malaysia, with 5-10 years of experience, is RM 120,000 - RM 180,000 per year (USD 28,000 - USD 42,000 per year). This range is based on regional market data and industry standards for senior network engineering roles.

Benefits:

  • Competitive salary package.
  • Employee stock ownership plan (ESOP).
  • Medical and dental benefits.
  • Retirement savings plan.
  • Life and accident insurance.
  • Employee assistance program (EAP).
  • Learning and development opportunities.

Working Hours: Full-time position with regular office hours, but may require odd hours or maintenance window support as needed.

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and industry standards for senior network engineering roles. Actual compensation may vary based on the company's internal compensation structure and the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Construction and engineering services.

Company Size: Large (10,000+ employees).

Founded: 1995.

Team Structure:

  • The network engineering team consists of multiple levels, from junior engineers to senior roles like the one advertised.
  • The team works closely with the operation and engineering teams to ensure high availability and performance of the network infrastructure.
  • The team follows a collaborative approach, with regular knowledge sharing and mentoring opportunities.

Development Methodology:

  • The team follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
  • Agile methodologies are used for project management and continuous improvement of support processes.
  • The team uses secure communication protocols and follows strict data handling procedures to maintain the security of the air-gapped infrastructure.

Company Website: Gamuda Berhad

📝 Enhancement Note: Gamuda Berhad is a large construction and engineering services company with a strong focus on IT service management and security. The network engineering team plays a crucial role in maintaining the high availability and performance of the network infrastructure in a secure, restricted environment.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Network Engineer - Provides advanced technical support in a secure, air-gapped sovereign cloud environment, focusing on network monitoring, troubleshooting, and optimization. Contributes to the continuous improvement of support processes.

Reporting Structure: Reports directly to the Network Manager or a similar role, depending on the organization's structure.

Technical Impact: Responsible for maintaining the stability and performance of the network infrastructure, ensuring high availability and minimal downtime. Contributes to the development and implementation of network security policies and best practices.

Growth Opportunities:

  • Technical progression to a Principal Network Engineer or similar role, focusing on architecture and strategic decision-making.
  • Transition to a technical leadership role, managing a team of network engineers and contributing to the development of network strategy.
  • Specialization in emerging network technologies, such as software-defined networking (SDN) or network function virtualization (NFV).

📝 Enhancement Note: As a Senior Network Engineer at Gamuda Berhad, you will have the opportunity to grow technically by specializing in emerging network technologies or transitioning to a technical leadership role. The company's large size and diverse projects provide ample opportunities for career progression and skill development.

🌐 Work Environment

Office Type: Modern, well-equipped office with a collaborative work environment, designed to facilitate knowledge sharing and teamwork.

Office Location(s): Petaling Jaya, Selangor, Malaysia.

Workspace Context:

  • The workspace is equipped with modern tools and technologies to support network monitoring, troubleshooting, and optimization tasks.
  • Multiple monitors and testing devices are available to ensure efficient problem-solving and issue resolution.
  • The work environment encourages cross-functional collaboration with other teams, such as operation, engineering, and design teams.

Work Schedule: Full-time position with regular office hours, but may require odd hours or maintenance window support as needed.

📝 Enhancement Note: The modern, collaborative work environment at Gamuda Berhad is designed to facilitate knowledge sharing and teamwork, with access to the latest tools and technologies to support network monitoring, troubleshooting, and optimization tasks.

📄 Application & Technical Interview Process

Interview Process:

  1. Online Assessment: A technical assessment focusing on networking fundamentals, troubleshooting, and problem-solving skills.
  2. Technical Phone Screen: A phone interview to discuss your technical background, experience, and career goals.
  3. On-site Interview: A face-to-face interview with the hiring manager and other team members to assess your technical skills, cultural fit, and problem-solving abilities.
  4. Final Decision: A decision will be made based on your overall fit for the role, technical skills, and cultural alignment with the team.

Portfolio Review Tips:

  • Highlight your experience with Linux and/or Windows systems administration through relevant projects or case studies.
  • Emphasize your troubleshooting skills with examples of complex network issues resolved and the steps taken to identify and fix them.
  • Include any relevant certifications, such as Cisco's CCNA, CCNP, or equivalent, and explain how they have contributed to your professional growth.
  • Tailor your portfolio to showcase your technical expertise and problem-solving skills in network monitoring, troubleshooting, and optimization.

Technical Challenge Preparation:

  • Brush up on your networking fundamentals, including TCP/IP, DNS, and firewalls.
  • Familiarize yourself with the company's IT service management best practices, such as ITIL.
  • Prepare for scenario-based questions that focus on network troubleshooting, optimization, and security.

📝 Enhancement Note: The interview process for the Senior Network Engineer role at Gamuda Berhad focuses on assessing your technical skills, problem-solving abilities, and cultural fit with the team. Be prepared to discuss your experience with network monitoring, troubleshooting, and optimization in a secure, restricted environment.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

  • Cisco network equipment (routers, switches, firewalls).
  • Palo Alto Networks firewalls.
  • Juniper network equipment (routers, switches).

Monitoring Tools:

  • Prometheus and Grafana for network and service monitoring.
  • Nagios or similar open-source monitoring tools.
  • SolarWinds or similar commercial network monitoring tools.

Logging Systems:

  • ELK Stack (Elasticsearch, Logstash, Kibana) for centralized logging and analysis.
  • Graylog or similar open-source logging systems.
  • Splunk or similar commercial logging and monitoring tools.

Ticketing Platforms:

  • ServiceNow for incident, problem, and change management.
  • Freshworks or similar customer support and ticketing platforms.

Scripting Languages:

  • Bash for automation and diagnostic tasks.
  • Python for data analysis, reporting, and scripting.

📝 Enhancement Note: Gamuda Berhad uses a combination of open-source and commercial tools for network monitoring, logging, and ticketing. Familiarity with these tools and relevant scripting languages will be essential for success in this role.

👥 Team Culture & Values

Network Engineering Values:

  • Proactive Monitoring: Actively monitor and identify potential issues before they cause downtime or impact services.
  • Collaborative Troubleshooting: Work closely with other teams to resolve complex issues and maintain network stability.
  • Continuous Improvement: Regularly review and refine support processes to enhance efficiency and effectiveness.
  • Secure Operations: Uphold strict data handling, communication, and incident reporting procedures to maintain the security of the air-gapped infrastructure.

Collaboration Style:

  • Cross-Functional Integration: Work closely with operation, engineering, and design teams to ensure high availability and performance of network services.
  • Code Review Culture: Regularly review and provide feedback on technical documentation and troubleshooting procedures.
  • Knowledge Sharing: Actively share knowledge and expertise with team members to enhance collective skills and problem-solving abilities.

📝 Enhancement Note: The network engineering team at Gamuda Berhad values proactive monitoring, collaborative troubleshooting, and continuous improvement. The team fosters a culture of knowledge sharing and cross-functional collaboration to maintain the high availability and performance of network services in a secure, restricted environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • High-Severity Incident Resolution: Develop advanced troubleshooting skills to resolve complex network issues quickly and efficiently.
  • Network Optimization: Continuously monitor and optimize network performance to ensure minimal latency and high throughput.
  • Security Compliance: Maintain strict adherence to security protocols and best practices in a classified, air-gapped infrastructure.
  • Emerging Technologies: Stay up-to-date with emerging network technologies, such as SDN or NFV, and evaluate their potential application within the company's infrastructure.

Learning & Development Opportunities:

  • Technical Skill Development: Pursue relevant certifications, such as Cisco's CCNP or Palo Alto Networks Certified Software Firewall Engineer (PCSFE), to enhance your technical expertise.
  • Conference Attendance: Attend industry conferences and events to network with other professionals, learn about emerging technologies, and gain insights into best practices.
  • Mentorship & Leadership: Seek mentorship opportunities to develop your leadership skills and prepare for a technical leadership role.
  • Architecture Decision-Making: Contribute to the development of network architecture and strategic decision-making processes.

📝 Enhancement Note: As a Senior Network Engineer at Gamuda Berhad, you will face technical challenges related to high-severity incident resolution, network optimization, and security compliance. The company offers numerous learning and development opportunities to help you grow technically and prepare for a technical leadership role.

💡 Interview Preparation

Technical Questions:

  • Networking Fundamentals: Be prepared to discuss TCP/IP, DNS, and firewall configurations in-depth.
  • Troubleshooting Scenarios: Practice scenario-based questions that focus on network troubleshooting, optimization, and security.
  • Security Protocols: Familiarize yourself with secure communication protocols and data handling procedures in a classified, air-gapped infrastructure.

Company & Culture Questions:

  • IT Service Management: Research ITIL best practices and be prepared to discuss how they apply to the role and the company's infrastructure.
  • Company Culture: Understand Gamuda Berhad's company culture, values, and mission, and be prepared to discuss how your personal values align with the organization's.
  • Team Dynamics: Research the network engineering team's structure, dynamics, and collaborative approach to ensure a good fit for your working style.

Portfolio Presentation Strategy:

  • Technical Deep Dive: Prepare a detailed walkthrough of your portfolio, focusing on your technical expertise and problem-solving skills in network monitoring, troubleshooting, and optimization.
  • Case Studies: Include case studies that demonstrate your ability to resolve complex network issues and maintain network stability in a secure, restricted environment.
  • Certifications: Highlight any relevant certifications, such as Cisco's CCNA, CCNP, or Palo Alto Networks Certified Software Firewall Engineer (PCSFE), and explain how they have contributed to your professional growth.

📝 Enhancement Note: To succeed in the interview process for the Senior Network Engineer role at Gamuda Berhad, focus on your technical expertise in network monitoring, troubleshooting, and optimization. Be prepared to discuss your experience with secure communication protocols and data handling procedures in a classified, air-gapped infrastructure. Tailor your portfolio to showcase your technical skills and problem-solving abilities in network engineering.

📌 Application Steps

To apply for this Senior Network Engineer position at Gamuda Berhad:

  1. Resume Optimization: Tailor your resume to highlight your experience with Linux and/or Windows systems administration, network monitoring, troubleshooting, and optimization. Include relevant certifications, such as Cisco's CCNA, CCNP, or Palo Alto Networks Certified Software Firewall Engineer (PCSFE).
  2. Portfolio Preparation: Prepare a portfolio that showcases your technical expertise and problem-solving skills in network monitoring, troubleshooting, and optimization. Include case studies that demonstrate your ability to resolve complex network issues and maintain network stability in a secure, restricted environment.
  3. Technical Interview Preparation: Brush up on your networking fundamentals, familiarize yourself with the company's IT service management best practices, and practice scenario-based questions that focus on network troubleshooting, optimization, and security.
  4. Company Research: Research Gamuda Berhad's company culture, values, and mission. Understand the network engineering team's structure, dynamics, and collaborative approach to ensure a good fit for your working style.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates must have a Bachelor's degree in a related field and at least 5 years of experience in infrastructure operations, including 2 years in L2 support roles. Strong knowledge of systems administration, networking fundamentals, and industry-recognized certifications are required.