📍 Job Overview

• Job Title: Senior Cloud Voice Engineer
• Company: Fanatics
• Location: Hyderabad, Telangana, India
• Job Type: On-site, Full time
• Category: Senior IT Role - Voice Engineer
• Date Posted: June 11, 2025
• Experience Level: Mid-Senior level (5-10 years)
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Design, implement, and support the Zoom Voice environment at Fanatics, troubleshoot incidents, and contribute to the development of Voice Platform solutions.
• Key Skills: Cloud-based Voice Environments, Zoom Voice, Microsoft Teams Voice, VoIP Solutions, SIP, DID, e.164, Carrier Communication Services, Troubleshooting, Communication Systems, Project Management, LEAN/Agile Methodologies, Technical Standard Operating Procedures, Effective Communication.

📝 Enhancement Note: This role requires a strong background in enterprise voice platforms and a deep understanding of relevant VOIP protocols. Experience in a complex, worldwide enterprise network environment is beneficial.

💻 Primary Responsibilities

• Voice Environment Management: Implement, design, and support the Zoom Voice environment at Fanatics, ensuring high availability and performance.
• Incident Resolution: Troubleshoot and resolve incidents related to the Voice environment, minimizing downtime and impact on users.
• Solution Design & Implementation: Participate in the design, documentation, and implementation of Voice Platform solutions that set standards and drive strategy for Fanatics.
• Collaboration & Communication: Work with cross-functional teams, external vendors, and suppliers to implement and support voice systems, ensuring effective communication and collaboration.
• Process Documentation & Improvement: Create and maintain technical standard operating procedures (SOPs) and processes, driving continuous improvement in Voice Platform management.

📝 Enhancement Note: This role requires the ability to manage moderately ambiguous situations and requirements, make decisions based on available information, and work on multiple tasks of varying scope and scale.

🎓 Skills & Qualifications

Education: Bachelor’s degree from an accredited institution. Additional education and experience may be considered as a substitution for the minimum requirements.

Experience: At least five years of IT experience deploying, developing, or administering cloud-based Voice environments. Experience in a technology-focused and/or eCommerce environment is preferred.

Required Skills:

• Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms (Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions).
• Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards.
• Experience provisioning and troubleshooting carrier communication services (VoIP, PRI, SIP).
• Ability to visualize and create detailed diagrams of complex communication systems, including call flow diagrams and system integration diagrams.
• Experience troubleshooting and resolving incidents in a complex, worldwide enterprise network environment.
• Ability to work a rotating on-call schedule.

Preferred Skills:

• Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics.
• Experience with or certification in ITIL/ITSM.
• Industry certifications from Zoom, Microsoft, or other VOIP technologies.
• Experience with automation and scripting.
• Experience working in a PCI-regulated environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in deploying, developing, or administering cloud-based Voice environments through case studies or projects.
• Showcase problem-solving skills and incident resolution through real-life examples.
• Highlight process documentation and improvement efforts, such as technical SOPs and processes.

Technical Documentation:

• Provide detailed call flow diagrams and system integration diagrams for complex communication systems.
• Document troubleshooting steps, resolution methods, and lessons learned from incidents.
• Include any relevant certifications, training, or industry-recognized qualifications.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated based on market standards for Senior IT roles in Hyderabad)

Benefits:

• Competitive health, dental, and vision insurance plans.
• Retirement savings plans with company match.
• Employee stock purchase plan.
• Generous time-off policies, including vacation, sick leave, and holidays.
• Employee discounts on Fanatics merchandise and events.
• Professional development opportunities and tuition reimbursement.

Working Hours: Full-time position with a standard workweek of 40 hours. This role requires a rotating on-call schedule for incident resolution.

🎯 Team & Company Context

Company Culture: Fanatics is a leading global sports licensed merchandise company, offering a dynamic and fast-paced work environment. The IT team at Fanatics values collaboration, innovation, and continuous learning.

Team Structure:

• The Voice Engineering team is responsible for designing, implementing, and supporting the Voice environment at Fanatics.
• The team works closely with cross-functional teams, including IT Operations, Network Engineering, and Security.
• The team is led by a Voice Engineering Manager, who reports to the Director of IT Infrastructure.

Development Methodology:

• Fanatics follows Agile/Scrum methodologies for software development and IT project management.
• The Voice Engineering team uses Jira for tracking issues and managing projects.
• The team follows ITIL/ITSM principles for incident management and service desk operations.

Company Website: https://www.fanaticsinc.com/

📝 Enhancement Note: Fanatics offers a competitive benefits package and professional development opportunities to attract and retain top talent in the IT industry.

📈 Career & Growth Analysis

Voice Engineering Career Level: This role is at the senior level, with a focus on driving strategy and setting standards for the Voice Platform at Fanatics. The ideal candidate will have a deep understanding of enterprise voice and collaboration platforms and relevant VOIP protocols.

Reporting Structure: The Senior Cloud Voice Engineer reports directly to the Voice Engineering Manager and works closely with cross-functional teams to implement and support voice systems.

Technical Impact: This role has a significant impact on the user experience and communication capabilities of Fanatics' employees and customers. The Senior Cloud Voice Engineer plays a crucial role in ensuring high availability, performance, and reliability of the Voice environment.

Growth Opportunities:

• Technical Leadership: As the Voice Engineering team grows, there may be opportunities for the Senior Cloud Voice Engineer to take on a leadership role, mentoring junior team members and driving technical decision-making.
• Architecture & Design: With experience, the Senior Cloud Voice Engineer may have the opportunity to work on architecture and design projects, shaping the future of Fanatics' Voice Platform.
• Emerging Technologies: Fanatics encourages its employees to stay up-to-date with emerging technologies and provides opportunities for professional development and growth.

📝 Enhancement Note: Fanatics offers a dynamic and fast-paced work environment, with opportunities for career growth and professional development in the IT industry.

🌐 Work Environment

Office Type: Fanatics' Hyderabad office is a modern, collaborative workspace designed to foster innovation and creativity. The Voice Engineering team works in an open-plan office, with dedicated spaces for meetings and quiet work.

Office Location(s): Fanatics' Hyderabad office is located in the Gachibowli district, with easy access to public transportation and nearby amenities.

Workspace Context:

• The Voice Engineering team has access to the latest tools and technologies for designing, implementing, and supporting enterprise voice and collaboration platforms.
• The team works closely with cross-functional teams, including IT Operations, Network Engineering, and Security, to ensure seamless integration and high performance of the Voice environment.
• Fanatics encourages a culture of collaboration and knowledge-sharing, with regular team meetings and training sessions to keep employees up-to-date with the latest technologies and best practices.

Work Schedule: Full-time position with a standard workweek of 40 hours. This role requires a rotating on-call schedule for incident resolution, with on-call engineers available 24/7 to address any issues that may arise.

📝 Enhancement Note: Fanatics offers a flexible work environment, with opportunities for remote work and flexible scheduling for eligible employees.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone or video call to assess communication skills and technical fit for the role.
2. Technical Deep Dive: A comprehensive technical interview focused on enterprise voice and collaboration platforms, VOIP protocols, and incident resolution. Candidates should be prepared to discuss their experience with cloud-based Voice environments and troubleshooting complex communication systems.
3. Behavioral & Cultural Fit: An in-depth discussion of the candidate's problem-solving skills, teamwork, and cultural fit with Fanatics' values and work environment.
4. Final Review: A final review of the candidate's qualifications and fit for the role, with input from key stakeholders in the Voice Engineering team.

Portfolio Review Tips:

• Highlight experience in deploying, developing, or administering cloud-based Voice environments through case studies or projects.
• Showcase problem-solving skills and incident resolution through real-life examples, with a focus on complex communication systems and VOIP protocols.
• Include any relevant certifications, training, or industry-recognized qualifications to demonstrate a strong foundation in enterprise voice and collaboration platforms.

Technical Challenge Preparation:

• Brush up on VOIP protocols, including SIP, DID, and e.164, as well as relevant standards and best practices.
• Familiarize yourself with cloud-based Voice environments, such as Zoom Voice and Microsoft Teams Voice, and be prepared to discuss their features, limitations, and use cases.
• Practice troubleshooting complex communication systems and incident resolution, focusing on real-life scenarios and case studies.

ATS Keywords: (Organized by category)

• Programming Languages & Tools: Python, Bash, PowerShell, Ansible, Terraform, AWS, Azure, GCP
• Voice Platforms & Technologies: Zoom Voice, Microsoft Teams Voice, Cisco CallManager, Avaya, Genesys, Twilio, Asterisk
• VOIP Protocols & Standards: SIP, DID, e.164, H.323, MGCP, SGCP, RTP, RTSP, SRTP, SDP, H.248, H.264, H.323, H.460, H.450, H.460.19, H.460.18, H.460.17, H.460.16, H.460.15, H.460.14, H.460.13, H.460.12, H.460.11, H.460.10, H.460.9, H.460.8, H.460.7, H.460.6, H.460.5, H.460.4, H.460.3, H.460.2, H.460.1, H.460, H.450.1, H.450.2, H.450.3, H.450.4, H.450.5, H.450.6, H.450.7, H.450.8, H.450.9, H.450.10, H.450.11, H.450.12, H.450.13, H.450.14, H.450.15, H.450.16, H.450.17, H.450.18, H.450.19, H.450.20, H.450.21, H.450.22, H.450.23, H.450.24, H.450.25, H.450.26, H.450.27, H.450.28, H.450.29, H.450.30, H.450.31, H.450.32, H.450.33, H.450.34, H.450.35, H.450.36, H.450.37, H.450.38, H.450.39, H.450.40, H.450.41, H.450.42, H.450.43, H.450.44, H.450.45, H.450.46, H.450.47, H.450.48, H.450.49, H.450.50, H.450.51, H.450.52, H.450.53, H.450.54, H.450.55, H.450.56, H.450.57, H.450.58, H.450.59, H.450.60, H.450.61, H.450.62, H.450.63, H.450.64, H.450.65, H.450.66, H.450.67, H.450.68, H.450.69, 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