📍 Job Overview

• Job Title: Senior Network Engineer-5
• Company: NTT DATA
• Location: Mumbai, Maharashtra, India
• Job Type: On-site
• Category: Network Infrastructure
• Date Posted: 2025-05-27
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities:

  • Proactively monitor and resolve incidents and requests across multiple technology domains.
  • Collaborate with various teams and clients to extend support and manage escalations.
  • Contribute to change management, maintenance activities, and project work as required.
  • Identify trends and recommend improvements to optimize effort and reduce tickets.

• Key Qualifications:

  • Bachelor's degree in IT/Computing or equivalent qualification.
  • Relevant certifications such as CCNP, CCNA, Microsoft Azure, AWS, Google Cloud, or Oracle Cloud.
  • Moderate experience in managed services and knowledge of ITIL processes.

💻 Primary Responsibilities

🔒 Incident & Request Management

• Proactively monitor work queues and resolve incidents and requests within agreed SLA.
• Identify, investigate, analyze, and log incidents and errors prior to or when they occur.
• Provide second-level support, identify root causes, and communicate with other teams and clients.
• Escalate tickets to management if needed and work with automation teams for effort optimization.

🛠 Change & Maintenance Management

• Execute changes with clear identification of risks and mitigation plans.
• Plan and execute approved maintenance activities.
• Contribute to the change management process by logging all change requests.
• Ensure all changes are carried out with proper change approvals.

📈 Trend Analysis & Quality Assurance

• Audit and analyze incident and request tickets for quality and recommend improvements.
• Produce trend analysis reports for identifying tasks for automation.
• May also contribute to / support on project work and disaster recovery functions as required.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent qualification in IT/Computing.

Experience:

• Moderate level years of relevant managed services experience handling cross-technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.

Required Skills:

• Strong communication and active listening skills.
• Ability to work well under pressure and adapt to changing circumstances.
• Knowledge of multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration.
• Experience working with vendors and/or third parties.
• Familiarity with various resolver groups (internal and external) like Service Provider, TAC, etc.

Preferred Skills:

• Certifications relevant to the services provided, such as CCNP, CCNA, Microsoft Azure, AWS, Google Cloud, or Oracle Cloud.
• Experience in disaster recovery functions and tests.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials:

  • Demonstrate a strong understanding of network infrastructure and managed services.
  • Showcase problem-solving skills and experience in incident and request management.
  • Highlight experience in change management and maintenance activities.

• Technical Documentation:

  • Provide examples of incident and request ticket analysis and quality improvement recommendations.
  • Showcase trend analysis reports and automation efforts.
  • Include any relevant certifications and training courses.

💵 Compensation & Benefits

Salary Range: INR 800,000 - 1,200,000 per annum (Estimated based on market standards for the role, experience level, and location)

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

Working Hours: Full-time, 40 hours per week with flexible working hours for maintenance and project deadlines.

📝 Enhancement Note: The provided salary range is an estimate based on market research for the role, experience level, and location. Actual salary may vary based on the candidate's qualifications and the company's internal policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services

Company Size: Large (Over 10,000 employees)

Founded: 1967 (as NTT DATA Corporation)

Team Structure:

• The Senior Network Engineer role is part of the Managed Services team.
• The team works closely with various resolver groups, including Service Provider, TAC, and other internal teams.
• The role reports directly to the Managed Services Manager.

Development Methodology:

• The team follows ITIL processes for incident, problem, and change management.
• Agile methodologies are used for project work and continuous improvement.
• The company encourages a culture of collaboration, innovation, and continuous learning.

Company Website: https://www.nttdata.com/

📝 Enhancement Note: NTT DATA is a global IT services provider with a strong focus on innovation and continuous improvement. The company's culture encourages collaboration and professional growth, making it an attractive option for network engineering professionals seeking to advance their careers.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Network Engineer (5 years of experience)

Reporting Structure: Reports directly to the Managed Services Manager.

Technical Impact: The Senior Network Engineer role has a significant impact on the company's IT infrastructure and client services. The role is responsible for ensuring high availability and performance of client networks and systems.

Growth Opportunities:

• Technical Growth: Expand knowledge and expertise in multiple technology domains and emerging technologies.
• Leadership Growth: Develop leadership skills through mentoring, team management, and architecture decision-making.
• Career Transition: Transition into more specialized roles, such as Network Architect or Senior Technical Specialist, based on interest and company needs.

📝 Enhancement Note: The Senior Network Engineer role offers significant growth opportunities for technical and leadership development. With a strong focus on innovation and continuous improvement, NTT DATA provides an ideal environment for network engineering professionals seeking to advance their careers.

🌐 Work Environment

Office Type: On-site working environment with a focus on collaboration and teamwork.

Office Location(s): Mumbai, Maharashtra, India

Workspace Context:

• The Senior Network Engineer role is based in the company's Mumbai office.
• The workspace is designed to foster collaboration and teamwork, with multiple monitors and testing devices available.
• The team interacts regularly with various resolver groups, including Service Provider, TAC, and other internal teams.

Work Schedule: Full-time, 40 hours per week with flexible working hours for maintenance and project deadlines.

📝 Enhancement Note: The on-site working environment at NTT DATA encourages collaboration and teamwork, providing an ideal setting for network engineering professionals to grow and develop their skills.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Phone Screen: Assessment of technical knowledge and problem-solving skills.
2. On-site Technical Interview: In-depth discussion of network infrastructure, incident management, and problem-solving techniques.
3. Behavioral Interview: Assessment of communication skills, teamwork, and adaptability.
4. Final Review: Review of candidate's qualifications and fit for the role.

Portfolio Review Tips:

• Highlight experience in incident and request management, change management, and maintenance activities.
• Include examples of trend analysis reports and automation efforts.
• Showcase relevant certifications and training courses.

Technical Challenge Preparation:

• Brush up on network infrastructure concepts and incident management best practices.
• Practice problem-solving techniques and be prepared to discuss real-life scenarios.
• Familiarize yourself with the company's ITIL processes and development methodologies.

ATS Keywords: Network Engineering, Incident Management, Problem Solving, ITIL, Change Management, Maintenance, Trend Analysis, Automation, Cloud Computing, Security, Collaboration, Ticketing Tools, ServiceNow, NTT DATA, Mumbai, Maharashtra, India

📝 Enhancement Note: The interview process for the Senior Network Engineer role at NTT DATA is designed to assess the candidate's technical knowledge, problem-solving skills, and cultural fit. By preparing thoroughly and showcasing relevant experience and skills, candidates can increase their chances of success in the interview process.

📌 Application Steps

To apply for the Senior Network Engineer-5 position at NTT DATA:

1. Customize your resume and portfolio to highlight relevant experience and skills for the role.
2. Research the company and its ITIL processes to demonstrate your understanding and commitment to the role.
3. Prepare for the technical phone screen and on-site interview by brushing up on network infrastructure concepts and incident management best practices.
4. Showcase your relevant certifications and training courses during the interview process.
5. Submit your application through the provided link and follow up as needed.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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