Senior Network Engineer-10

📍 Job Overview

• Job Title: Senior Network Engineer-10
• Company: NTT DATA
• Location: Mumbai, Maharashtra, India
• Job Type: On-site
• Category: Network Infrastructure
• Date Posted: 2025-05-30
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Proactively monitor and resolve technical incidents and problems, ensuring client IT infrastructure remains operational within agreed service level agreements (SLAs).
• Key Skills: Network engineering, cloud computing, security, incident management, problem-solving, client communication, change management, ITIL processes, automation, disaster recovery, ticketing tools, technical support, vendor management.

💻 Primary Responsibilities

• Incident and Request Management: Proactively monitor work queues, perform operational tasks to resolve incidents and requests, update tickets, and communicate with clients and other teams.
• Problem Analysis and Resolution: Identify, investigate, analyze issues and errors, log incidents, and provide second-line support to resolve problems and identify root causes.
• Change Management: Execute changes, manage change records, and ensure changes are carried out with proper approvals. Plan and execute approved maintenance activities.
• Process Improvement: Audit and analyze incident and request tickets, recommend improvements, and update knowledge articles. Produce trend analysis reports for task automation and effort optimization.
• Project Support: Contribute to and support project work as required. Implement and deliver disaster recovery functions and tests.

📝 Enhancement Note: This role requires a balance of technical expertise and strong communication skills to effectively manage client requests, troubleshoot issues, and collaborate with various teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in IT/Computing or equivalent qualification.

Experience: Moderate level years of relevant managed services experience handling cross-technology infrastructure.

Required Skills:

• Network engineering (CCNA, CCNP, or equivalent)
• Cloud computing (AWS, Azure, GCP, or equivalent)
• Security (CCNP Security, PCNSE, or equivalent)
• Incident management and problem-solving
• Client communication and stakeholder management
• Change management and ITIL processes
• Ticketing tools (ServiceNow or equivalent)
• Vendor management and collaboration
• Automation and disaster recovery

Preferred Skills:

• Relevant certifications (CCNP, AWS Certified: Solutions Architect Associate, VMware certified Professional, etc.)
• Experience working with diverse teams and cultures
• Ability to work well under pressure and adapt to changing circumstances

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of network engineering principles and hands-on experience with various network technologies.
• Showcase problem-solving skills through case studies or projects that highlight incident resolution and root cause analysis.
• Highlight experience with ticketing tools and ITIL processes, with examples of process improvement initiatives.

Technical Documentation:

• Provide detailed documentation of network infrastructure, including diagrams, configurations, and standard operating procedures.
• Include examples of incident and problem management reports, demonstrating analytical and communication skills.

📝 Enhancement Note: While this role is not web development-specific, a strong portfolio demonstrating technical expertise, problem-solving skills, and client communication will be crucial for success.

💵 Compensation & Benefits

Salary Range: INR 800,000 - 1,200,000 per annum (Based on industry standards for senior network engineering roles in Mumbai)

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health insurance and retirement plans
• Employee assistance programs and wellness initiatives
• Training and development opportunities
• Global career growth opportunities within NTT DATA

Working Hours: Full-time, 40 hours per week, with on-call rotations for 24/7 support as required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global IT services and consulting.

Company Size: Large (30,000+ employees worldwide).

Founded: 1967 (as NTT, rebranded as NTT DATA in 2013).

Team Structure:

• Global organization with regional teams and centers of excellence (CoE).
• Matrix structure with cross-functional collaboration between business units and technology domains.
• Strong focus on client-centricity, innovation, and continuous improvement.

Development Methodology:

• Agile and DevOps practices for software development and infrastructure management.
• ITIL-based service management processes for incident, problem, and change management.
• Regular training and development opportunities to stay current with emerging technologies.

Company Website: NTT DATA

📝 Enhancement Note: NTT DATA's global presence and diverse client base offer opportunities for career growth and exposure to various industries and technologies.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Network Engineer (L2) - Proactively manages client requests, troubleshoots issues, and contributes to process improvement and project work.

Reporting Structure: Reports to the Team Lead or Manager within the Managed Services team, with regular interaction with other teams, clients, and vendors.

Technical Impact: Directly impacts client IT infrastructure availability and performance through incident resolution and process improvement initiatives.

Growth Opportunities:

• Technical Growth: Pursue advanced certifications (e.g., CCIE, CISSP) and specialize in specific technology domains (e.g., cloud, security, or data center).
• Leadership Growth: Develop management and leadership skills through team lead or management roles, with opportunities to mentor junior team members and drive team objectives.
• Global Opportunities: Explore international assignments or roles within NTT DATA's global organization, working with diverse teams and clients.

📝 Enhancement Note: NTT DATA's global presence and diverse client base offer opportunities for career growth and exposure to various industries and technologies.

🌐 Work Environment

Office Type: On-site, with flexible work arrangements and remote work options available for certain roles and teams.

Office Location(s): Mumbai, Maharashtra, India (with additional locations worldwide).

Workspace Context:

• Collaborative workspaces with dedicated team areas and meeting rooms.
• Access to necessary tools and resources for effective incident resolution and process improvement.
• Opportunities for cross-functional collaboration with other teams, clients, and vendors.

Work Schedule: Full-time, 40 hours per week, with on-call rotations for 24/7 support as required.

📝 Enhancement Note: NTT DATA's global presence and diverse client base offer opportunities for career growth and exposure to various industries and technologies.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and basic technical knowledge.
2. Technical Assessment: A hands-on or take-home assessment to evaluate problem-solving skills, incident resolution, and network engineering expertise.
3. Behavioral Interview: A structured interview focusing on past experiences, problem-solving skills, and cultural fit.
4. Final Interview: A conversation with the hiring manager or team lead to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

• Highlight relevant network engineering projects and case studies demonstrating incident resolution, problem-solving, and process improvement.
• Include examples of client communication and stakeholder management, with a focus on client-centricity and user experience.

Technical Challenge Preparation:

• Brush up on network engineering fundamentals, with a focus on incident resolution, problem-solving, and root cause analysis.
• Familiarize yourself with relevant network technologies, tools, and industry standards.
• Prepare for scenario-based questions and case studies, demonstrating your ability to think critically and make informed decisions under pressure.

ATS Keywords: Network engineering, cloud computing, security, incident management, problem-solving, client communication, change management, ITIL processes, automation, disaster recovery, ticketing tools, technical support, vendor management, global IT services, consulting, career growth, leadership development, global opportunities.

📝 Enhancement Note: While this role is not web development-specific, a strong portfolio demonstrating technical expertise, problem-solving skills, and client communication will be crucial for success.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

• Cisco (CCNA, CCNP, CCIE)
• Juniper
• Arista
• Huawei
• Fortinet
• Palo Alto Networks

Cloud Platforms:

• AWS (Amazon Web Services)
• Azure (Microsoft Azure)
• GCP (Google Cloud Platform)
• IBM Cloud
• Oracle Cloud

Ticketing Tools:

• ServiceNow
• JIRA Service Desk
• BMC Remedy
• HP Service Manager

Monitoring Tools:

• Nagios
• Zabbix
• Prometheus
• Datadog
• New Relic

📝 Enhancement Note: Familiarity with relevant network technologies, cloud platforms, and ticketing tools will be crucial for success in this role.

👥 Team Culture & Values

Network Engineering Values:

• Client-centricity: Focus on client needs and expectations, ensuring IT infrastructure remains operational and meets agreed service level agreements (SLAs).
• Proactive problem-solving: Identify and resolve issues before they impact clients, with a focus on root cause analysis and process improvement.
• Continuous learning: Stay current with emerging technologies and best practices, with a commitment to ongoing professional development.
• Collaboration: Work effectively with diverse teams, clients, and vendors to deliver exceptional service and drive business outcomes.

Collaboration Style:

• Cross-functional collaboration between business units and technology domains.
• Regular team meetings and knowledge-sharing sessions to ensure everyone is aligned and up-to-date.
• A culture of open communication, active listening, and continuous feedback to drive improvement and innovation.

📝 Enhancement Note: NTT DATA's global presence and diverse client base offer opportunities for career growth and exposure to various industries and technologies.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Incident Resolution: Manage high volumes of incidents and requests, with a focus on quick resolution and minimal impact on clients.
• Problem Analysis: Identify and resolve complex problems, with a focus on root cause analysis and process improvement.
• Change Management: Execute changes with clear identification of risks and mitigation plans, ensuring minimal impact on clients and infrastructure stability.
• Process Improvement: Audit and analyze incident and request tickets, recommending improvements, and driving process optimization and automation.

Learning & Development Opportunities:

• Technical Skills: Pursue advanced certifications (e.g., CCIE, CISSP) and specialize in specific technology domains (e.g., cloud, security, or data center).
• Leadership Skills: Develop management and leadership skills through team lead or management roles, with opportunities to mentor junior team members and drive team objectives.
• Global Exposure: Explore international assignments or roles within NTT DATA's global organization, working with diverse teams and clients.

📝 Enhancement Note: NTT DATA's global presence and diverse client base offer opportunities for career growth and exposure to various industries and technologies.

💡 Interview Preparation

Technical Questions:

• Network Engineering Fundamentals: Describe your understanding of network engineering principles, protocols, and best practices. Provide examples of hands-on experience with various network technologies.
• Incident Resolution: Walk through a scenario-based question or case study, demonstrating your ability to identify, investigate, and resolve incidents and problems.
• Problem Analysis: Explain your approach to root cause analysis and process improvement, with examples of initiatives you've driven in previous roles.

Company & Culture Questions:

• Client-centricity: Describe your experience working with clients and ensuring their needs are met. How do you balance technical expertise with strong communication skills to drive client satisfaction?
• Teamwork: Discuss your experience working with diverse teams, clients, and vendors. How do you ensure effective collaboration and knowledge-sharing to drive business outcomes?
• Adaptability: Explain how you approach working in a dynamic environment, with changing priorities and tight deadlines. How do you prioritize tasks and manage your time effectively?

Portfolio Presentation Strategy:

• Technical Walkthrough: Provide a detailed walkthrough of your network engineering portfolio, highlighting relevant projects, case studies, and achievements.
• Client Communication: Demonstrate your ability to communicate complex technical concepts to non-technical stakeholders, with a focus on client-centricity and user experience.
• Problem-solving Approach: Explain your approach to incident resolution and problem-solving, with examples of initiatives you've driven in previous roles.

📝 Enhancement Note: While this role is not web development-specific, a strong portfolio demonstrating technical expertise, problem-solving skills, and client communication will be crucial for success.

📌 Application Steps

To apply for this Senior Network Engineer-10 position at NTT DATA:

1. Update Your Resume: Tailor your resume to highlight relevant network engineering experience, technical skills, and achievements. Include specific examples of incident resolution, problem-solving, and process improvement initiatives.
2. Prepare Your Portfolio: Ensure your portfolio showcases your technical expertise, problem-solving skills, and client communication. Include relevant network engineering projects, case studies, and client testimonials.
3. Research the Company: Familiarize yourself with NTT DATA's global presence, diverse client base, and commitment to innovation and continuous improvement. Prepare questions to ask during the interview process to demonstrate your interest and understanding of the company.
4. Practice Technical Interview Questions: Brush up on network engineering fundamentals, with a focus on incident resolution, problem-solving, and root cause analysis. Prepare for scenario-based questions and case studies, demonstrating your ability to think critically and make informed decisions under pressure.
5. Prepare for Behavioral Interview Questions: Reflect on your past experiences, problem-solving skills, and client communication. Prepare examples of initiatives you've driven in previous roles, with a focus on client-centricity, proactivity, and continuous learning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with NTT DATA before making application decisions.