📍 Job Overview

• Job Title: Senior Manager/Director Technical Support Engineering
• Company: Enphase Energy
• Location: Bangalore, India
• Job Type: On-site
• Category: Technical Support Engineering
• Date Posted: June 24, 2025

🚀 Role Summary

The Senior Manager/Director Technical Support Engineering role at Enphase Energy involves leading a team of support engineers to resolve customer technical issues and enhance the customer experience. This opportunity allows you to accelerate your career growth, hone your technical management skills, and develop deep technology industry knowledge. You will be responsible for driving product improvement and building diverse teams to support Enphase's mission in the solar energy domain.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role requires a strong background in technical support engineering, with a focus on customer experience, product improvement, and team leadership.

1. Track and resolve customer issues: Monitor customer issue resolution speed, identify roadblocks, and collaborate with product groups to support engineers and resolve issues efficiently.
2. Identify and prioritize issues: Analyze issue patterns, prioritize global issues, and work with internal stakeholders to address them proactively.
3. Collaborate on complex technical issues: Work cross-functionally with support engineering groups, product groups, services teams, and account teams to resolve highly complex customer issues.
4. Communicate customer feedback: Aggregate and communicate customer feedback to stakeholders to influence and drive product quality improvements.
5. Manage product bugs: Identify resources needed to resolve bugs, drive visibility of product bugs, and track pending cases due to bugs.
6. Establish monitoring and diagnostic tools: Collaborate with others across the organization to build tools that automate the discovery and resolution of issues.
7. Create operational frameworks: Develop operational frameworks, set standards and measures for resolving issues, and enhance processes or workflows across the line of business.
8. Facilitate case discussions: Ensure team member participation in case triage meetings and/or case discussions to share knowledge, develop efficient customer solutions, and prioritize issues.

🎓 Skills & Qualifications

Education: A B.E/B.Tech in Computer Science or Electrical Engineering from a top-tier college with a minimum of 70% marks.

Experience: Over 10 years of experience in Technical Support Engineering (TSE) with proficiency in related frameworks and tools.

Required Skills:

• Excellent communication skills with the ability to influence across organizations.
• Experience in building and leading support engineering teams.
• Knowledge of engineering processes and root cause analysis.
• Proficiency in related frameworks and tools for Technical Support Engineering (TSE).

Preferred Skills:

• Experience with AI technology and data-driven decision-making.
• Familiarity with solar energy domain and Enphase Energy products.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of technical support engineering principles and customer experience best practices.
• Showcase your ability to lead teams, manage complex projects, and drive product improvement.

Technical Documentation:

• Provide examples of technical documentation, code quality, and version control practices.
• Include case studies demonstrating your problem-solving skills, process improvement initiatives, and customer experience enhancement strategies.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated in the job description. However, based on industry standards for a Senior Manager/Director Technical Support Engineering role in Bangalore, India, the estimated salary range is INR 25-35 lakhs per annum.

Benefits:

• Comprehensive health insurance and retirement plans.
• Employee stock purchase plan and equity compensation.
• Generous vacation and time-off policies.
• Professional development opportunities and tuition reimbursement.
• Employee discounts and wellness programs.

Working Hours: Full-time, on-site position with standard working hours and flexible scheduling for maintenance and project deadlines.

🎯 Team & Company Context

Company Culture: Enphase Energy fosters a customer-centric culture, powered by cutting-edge AI technology to deliver seamless support experiences. The company values collaboration, innovation, and continuous learning.

Team Structure:

• The technical support engineering team consists of support engineers, team leads, and managers, working cross-functionally with product groups, services teams, and account teams.
• The team size and specialization areas include frontend, backend, DevOps, and infrastructure roles.

Development Methodology:

• Enphase Energy uses Agile methodologies, code reviews, testing, and quality assurance practices to ensure high-quality products and services.
• The development process involves sprint planning, daily stand-ups, and regular retrospectives to improve efficiency and effectiveness.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior management level, focusing on technical support engineering, customer experience, and product improvement. It offers significant opportunities for career progression and leadership development.

Reporting Structure: The Senior Manager/Director Technical Support Engineering reports directly to the Vice President of Customer Experience or a similar executive role, collaborating with various internal stakeholders to drive product improvement and enhance customer experience.

Technical Impact: This role has a significant impact on Enphase Energy's products, user experience, and infrastructure decisions. The Senior Manager/Director Technical Support Engineering is responsible for driving product improvement, enhancing customer experience, and ensuring the reliability and performance of Enphase Energy's solar energy solutions.

Growth Opportunities:

• Career progression: This role offers clear paths for career progression, with the potential to advance to executive-level positions within the customer experience or product organizations.
• Technical skill development: The Senior Manager/Director Technical Support Engineering role provides opportunities to develop expertise in emerging technologies, data analysis, and AI-driven decision-making.
• Leadership development: This role offers extensive leadership development opportunities, with the chance to mentor team members, drive team growth, and influence cross-functional teams.

🌐 Work Environment

Office Type: Enphase Energy's Bangalore office is a modern, collaborative workspace designed to foster innovation and productivity. The office features open-plan workspaces, meeting rooms, and breakout areas to support teamwork and creativity.

Office Location(s): The Bangalore office is located in the heart of the city's technology hub, with easy access to public transportation and amenities.

Workspace Context:

• The workspace is designed to accommodate both individual focus and collaborative teamwork, with flexible seating arrangements and ample meeting spaces.
• Enphase Energy provides state-of-the-art hardware, software, and tools to support its employees' productivity and innovation.
• The work environment encourages cross-functional collaboration, with regular team-building activities and social events.

Work Schedule: The work schedule is typically Monday through Friday, with flexible hours to accommodate maintenance windows, project deadlines, and customer support needs.

📄 Application & Technical Interview Process

Interview Process:

1. Online Application Review: Enphase Energy will review your application and resume to assess your qualifications for the role.
2. Phone or Video Screen: A brief phone or video call to discuss your background, experience, and career goals.
3. Technical Assessment: A hands-on assessment or case study to evaluate your problem-solving skills, technical knowledge, and customer experience focus.
4. On-site or Virtual Interview: A final interview with Enphase Energy's hiring team, focusing on your cultural fit, leadership skills, and long-term career aspirations.

Portfolio Review Tips:

• Tailor your portfolio to highlight your technical support engineering skills, customer experience initiatives, and leadership accomplishments.
• Include case studies demonstrating your ability to resolve complex technical issues, drive product improvement, and enhance customer satisfaction.

Technical Challenge Preparation:

• Brush up on your technical support engineering skills, focusing on customer issue resolution, process improvement, and product quality enhancement.
• Familiarize yourself with Enphase Energy's products, services, and customer support processes to ensure a strong understanding of the company's technical landscape.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not explicitly stated in the job description.

Backend & Server Technologies: Not explicitly stated in the job description.

Development & DevOps Tools: Not explicitly stated in the job description.

📝 Enhancement Note: The job description does not provide specific details about the technology stack or web infrastructure. However, given the role's focus on technical support engineering and customer experience, proficiency in relevant web technologies, server platforms, and infrastructure tools is essential.

👥 Team Culture & Values

Web Development Values:

• Customer-centric focus: Prioritize customer experience and satisfaction in all aspects of technical support engineering and product improvement.
• Continuous learning and innovation: Foster a culture of continuous learning and innovation to stay ahead of emerging technologies and industry trends.
• Collaboration and cross-functional integration: Encourage collaboration and cross-functional integration between technical support engineering, product, and customer experience teams.
• Performance optimization and accessibility: Focus on optimizing performance, accessibility, and user experience for Enphase Energy's solar energy solutions.

Collaboration Style:

• Cross-functional integration: Enphase Energy encourages cross-functional collaboration between technical support engineering, product, and customer experience teams to drive product improvement and enhance customer satisfaction.
• Code review culture: Foster a culture of code reviews and peer programming to ensure high-quality technical support engineering processes and customer experience outcomes.
• Knowledge sharing and mentoring: Encourage knowledge sharing, technical mentoring, and continuous learning opportunities to drive team growth and technical expertise.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Customer issue resolution: Develop efficient processes and tools to resolve customer technical issues quickly and accurately.
• Product improvement: Collaborate with internal stakeholders to identify and address product bugs, enhance product quality, and drive customer satisfaction.
• Customer experience enhancement: Continuously improve customer support processes, communication channels, and self-service resources to enhance the overall customer experience.

Learning & Development Opportunities:

• Technical skill development: Enhance your technical support engineering skills, customer experience best practices, and leadership capabilities through training, workshops, and on-the-job learning opportunities.
• Emerging technology adoption: Stay up-to-date with emerging technologies, AI-driven decision-making, and data analysis techniques to drive innovation and product improvement.
• Leadership development: Develop your leadership skills, team management techniques, and strategic decision-making abilities through mentoring, coaching, and real-world application.

💡 Interview Preparation

Technical Questions:

• Technical question 1: Demonstrate your understanding of technical support engineering principles, customer issue resolution processes, and product improvement strategies.
• Technical question 2: Explain your experience with AI technology, data analysis, and customer experience enhancement initiatives.
• Technical question 3: Describe your approach to leading teams, driving product improvement, and enhancing customer satisfaction.

Company & Culture Questions:

• Technical question 4: Explain how your technical support engineering background and leadership skills align with Enphase Energy's mission and values.
• Technical question 5: Describe your experience with solar energy domain-specific challenges and how you've addressed them in previous roles.
• Technical question 6: Explain your approach to collaborating with cross-functional teams, driving product improvement, and enhancing customer experience in a dynamic and evolving work environment.

Portfolio Presentation Strategy:

• Presentation strategy 1: Tailor your portfolio to showcase your technical support engineering skills, customer experience initiatives, and leadership accomplishments relevant to Enphase Energy's mission and values.
• Presentation strategy 2: Use storytelling techniques to highlight your problem-solving skills, process improvement initiatives, and customer experience enhancement strategies.
• Presentation strategy 3: Demonstrate your ability to adapt to new technologies, tools, and processes, and explain how you've applied this adaptability in previous roles.

📌 Application Steps

To apply for this Senior Manager/Director Technical Support Engineering position at Enphase Energy:

1. Submit your application through the Enphase Energy careers portal.
2. Tailor your resume to highlight your technical support engineering skills, customer experience initiatives, and leadership accomplishments relevant to the role.
3. Prepare for the technical assessment and interview process by reviewing the interview preparation guidelines outlined above.
4. Research Enphase Energy's products, services, and customer support processes to ensure a strong understanding of the company's technical landscape and customer support needs.