Senior Manager, Site Reliability Engineering (SRE) – Digital Banking

Bank of Montreal
Full_time•$92k-172k/year (USD)•Toronto, Canada

📍 Job Overview

  • Job Title: Senior Manager, Site Reliability Engineering (SRE) – Digital Banking
  • Company: Bank of Montreal
  • Location: Toronto, Ontario, Canada
  • Job Type: On-site
  • Category: Senior Management, Site Reliability Engineering, Digital Banking
  • Date Posted: 2025-06-20

🚀 Role Summary

  • Lead the Site Reliability Engineering (SRE) and Infrastructure Patching teams to ensure high availability and performance of digital banking applications.
  • Oversee incident resolution efforts, drive process improvements, and maintain strategic oversight for reporting and analytics capabilities.
  • Collaborate with cross-functional teams to troubleshoot issues, maintain security compliance, and enhance platform reliability.
  • Champion a culture of continuous improvement, blameless postmortems, and proactive monitoring to minimize customer impact from incidents.

💻 Primary Responsibilities

  • Technical Leadership & Incident Management:

    • Provide strategic oversight for incident resolution efforts, ensuring rapid restoration and comprehensive root cause analysis (RCA).
    • Collaborate with engineering, platform, and security teams to troubleshoot issues spanning full-stack environments (cloud, container, and legacy platforms).
    • Maintain high availability and performance of digital banking applications (primarily AWS, OpenShift, Linux, with some legacy WebSphere).
    • Champion proactive monitoring, observability, and alerting (e.g., Dynatrace, OpenSearch).

  • SRE & Reliability Engineering:

    • Define and implement best practices for reliability, scalability, and availability tailored to large-scale digital banking.
    • Continuously improve CI/CD pipelines, release automation, and deployment practices.
    • Drive rigorous postmortem analysis and a culture of blameless continuous improvement.
    • Optimize for scalability, redundancy, and resilience—minimizing customer impact from incidents.

  • Infrastructure Patching:

    • Oversee patching and maintenance for cloud and on-prem environments (AWS, OpenShift, Red Hat VMs, some WebSphere).
    • Ensure zero-downtime patching strategies and automation to mitigate operational risk and security vulnerabilities.
    • Partner with security teams to enforce compliance, harden platforms, and remediate vulnerabilities.

  • Reporting & Analytics:

    • Provide strategic direction and oversight for reporting frameworks and analytics capabilities, ensuring actionable insights into platform reliability and operational performance.
    • Collaborate with teams to refine dashboards, metrics, and reporting tools that provide clear visibility for stakeholders and leadership.
    • Drive initiatives to improve data accuracy and alignment with organizational goals, ensuring reporting supports decision-making and strategic priorities.

  • Team Leadership & Process Improvement:

    • Lead, mentor, and grow a high-performing team of 8-10 SREs.
    • Drive a culture of ownership, operational excellence, and continuous learning.
    • Establish and enforce best practices for incident management, operational documentation, and process automation.
    • Collaborate with development, infrastructure, and product teams to enhance observability, deployment, and proactive issue detection.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree in a relevant field is preferred.

Experience: A minimum of 7 years of relevant experience in Site Reliability Engineering, DevOps, or a similar role. Proven experience in leading teams and driving process improvements is required.

Required Skills:

  • Hands-on troubleshooting skills in complex, distributed, or high-availability technical environments.
  • Experience in observability, monitoring, and incident management for critical platforms.
  • Demonstrated leadership in technical settings—may include leading projects, initiatives, or mentoring teams, even if not previously a formal people manager.
  • Strong ability to provide oversight and strategic direction for reporting and analytics frameworks, ensuring alignment with organizational goals.
  • Excellent communicator, able to translate technical detail for both engineers and executives.

Preferred Skills:

  • Experience with AWS, OpenShift, and Linux environments.
  • Familiarity with Dynatrace, OpenSearch, or similar monitoring and observability tools.
  • Knowledge of CI/CD pipelines, release automation, and deployment practices.
  • Background in digital banking or financial services industry.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • A comprehensive portfolio showcasing your experience in Site Reliability Engineering, incident management, and process improvement.
  • Case studies demonstrating your ability to optimize platform reliability, scalability, and resilience.
  • Examples of your leadership and mentoring skills, highlighting your impact on team performance and process enhancements.

Technical Documentation:

  • Detailed documentation of your approach to incident management, RCA, and postmortem analysis.
  • Records of your contributions to CI/CD pipeline improvements, release automation, and deployment practices.
  • Evidence of your involvement in security compliance, platform hardening, and vulnerability remediation efforts.

💵 Compensation & Benefits

Salary Range: $92,400.00 - $171,600.00 (USD) per year

Benefits:

  • Health Insurance
  • Tuition Reimbursement
  • Accident Insurance
  • Life Insurance
  • Retirement Savings Plans
  • Performance-based incentives, discretionary bonuses, and other perks and rewards

Working Hours: 40 hours per week

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Digital Banking

Company Size: Large (25,000+ employees)

Founded: 1817 (as Bank of Montreal)

Team Structure:

  • The SRE team consists of 8-10 engineers, reporting directly to the Senior Manager.
  • The team collaborates closely with development, infrastructure, and product teams to enhance platform reliability and user experience.

Development Methodology:

  • Agile/Scrum methodologies for software development and incident management.
  • Code review, testing, and quality assurance practices to ensure code quality and platform stability.
  • Deployment strategies, CI/CD pipelines, and automated testing to facilitate continuous integration and delivery.

Company Website: Bank of Montreal Careers

📈 Career & Growth Analysis

Web Technology Career Level: Senior Manager, Site Reliability Engineering (SRE) – Digital Banking

Reporting Structure: Reports directly to the Head of Digital Banking Platform Engineering.

Technical Impact: Responsible for the reliability, availability, and performance of digital banking applications, serving millions of customers.

Growth Opportunities:

  • Technical Leadership: Potential to advance to a Director or Vice President role within the Site Reliability Engineering or Digital Banking Platform Engineering organization.
  • Technical Specialization: Deepen expertise in specific areas of Site Reliability Engineering, such as observability, monitoring, or incident management.
  • Cross-functional Collaboration: Expand influence across development, infrastructure, and product teams, driving strategic initiatives that enhance platform reliability and user experience.

🌐 Work Environment

Office Type: On-site, with a hybrid work arrangement available for some roles.

Office Location(s): Toronto, Ontario, Canada

Workspace Context:

  • Collaborative workspace with dedicated teams for Site Reliability Engineering, Infrastructure Patching, and other related functions.
  • Access to relevant tools, technologies, and resources to perform job duties effectively.
  • Opportunities for cross-functional collaboration with development, infrastructure, and product teams.

Work Schedule: Standard business hours with flexibility for incident management and maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief call to discuss your experience, motivation, and cultural fit.
  2. Technical Deep Dive: A detailed conversation focusing on your technical skills, incident management experience, and process improvement initiatives.
  3. Behavioral & Situational Interview: An in-depth discussion to assess your leadership, communication, and problem-solving skills.
  4. Final Interview: A meeting with senior leadership to evaluate your strategic thinking, cultural fit, and potential impact on the organization.

Portfolio Review Tips:

  • Highlight your experience in Site Reliability Engineering, incident management, and process improvement.
  • Include case studies demonstrating your ability to optimize platform reliability, scalability, and resilience.
  • Showcase your leadership and mentoring skills, emphasizing your impact on team performance and process enhancements.

Technical Challenge Preparation:

  • Brush up on your knowledge of AWS, OpenShift, and Linux environments.
  • Familiarize yourself with Dynatrace, OpenSearch, or similar monitoring and observability tools.
  • Review your experience with CI/CD pipelines, release automation, and deployment practices.

ATS Keywords: Site Reliability Engineering, Incident Management, Cloud Computing, Automation, Monitoring, Observability, Leadership, CI/CD, Security Compliance, Data Analytics, Problem Solving, Collaboration, Communication, Process Improvement, Capacity Planning, Performance Tuning

📌 Application Steps

To apply for this Senior Manager, Site Reliability Engineering (SRE) – Digital Banking position:

  1. Submit your application through the Bank of Montreal Careers website.
  2. Tailor your resume and portfolio to emphasize your experience in Site Reliability Engineering, incident management, and process improvement.
  3. Prepare for the interview process by reviewing the role requirements, company culture, and technical interview tips provided above.
  4. Research the Bank of Montreal and the digital banking industry to demonstrate your understanding of the role and organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates should have hands-on troubleshooting skills in complex environments and experience in observability and incident management. A minimum of 7 years of relevant experience and a post-secondary degree in a related field are required.