📍 Job Overview

Job Title: Senior Manager of Site Reliability Engineering
Company: JPMorgan Chase
Location: Plano, TX
Job Type: Full time
Category: DevOps, Infrastructure, Management
Date Posted: May 30, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Strategic Planning: Drive the strategic direction of site reliability engineering within the Consumer & Community Banking sector.
Team Leadership: Manage and mentor a team of site reliability engineers, fostering a culture of continuous improvement and innovation.
Cross-Functional Collaboration: Work closely with application teams, infrastructure teams, and other stakeholders to ensure optimal outcomes for all.
Site Reliability Best Practices: Ensure your team adheres to and promotes site reliability best practices, driving adoption across the organization.

📝 Enhancement Note: This role requires a strong balance between technical depth and leadership skills, with a focus on driving strategic initiatives and influencing team culture.

💻 Primary Responsibilities

Strategic Decision Making: Make informed decisions about site reliability strategies, balancing features, efficiency, and stability.
Stakeholder Management: Effectively negotiate with peers and executive partners to ensure optimal outcomes for all involved parties.
Team Management: Provide personalized coaching and development opportunities for entry to mid-level team members.
Knowledge Sharing: Ensure your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences.
Post-Mortem Analysis: Follow blameless, data-driven post-mortem strategies and conduct regular team debriefs to enable learning from both successes and mistakes.

📝 Enhancement Note: This role involves a significant amount of stakeholder management and strategic decision-making, requiring strong communication and influencing skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications are a plus.

Experience: A minimum of 5 years of applied experience in software engineering, with at least 2 years in a leadership role managing complex technical items within your domain of expertise.

Required Skills:

Site Reliability Principles: Advanced proficiency in site reliability culture and principles.
Leadership: Proven ability to lead and influence teams, driving change and innovation.
Technical Proficiency: Proficiency in at least one programming language and experience with cloud technologies, continuous integration, and container orchestration.
Networking: Experience with troubleshooting common networking technologies and issues.
Hiring & Development: Experience hiring, developing, and recognizing talent.

Preferred Skills:

Banking/Financial Domain: Experience in the banking or financial domain is preferred.
AWS Certification: AWS Cloud solution architect certification is preferred.

📝 Enhancement Note: Given the strategic nature of this role, candidates should possess a strong combination of technical depth, leadership skills, and industry knowledge.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Strategic Initiatives: Highlight strategic projects you've led, demonstrating your ability to drive site reliability improvements at scale.
Team Management: Showcase your impact on team culture, mentoring, and development.
Stakeholder Management: Provide examples of successful stakeholder management and negotiation.
Technical Depth: Include projects that showcase your technical proficiency in site reliability engineering.

Technical Documentation:

Strategic Plans: Document your approach to strategic planning and site reliability strategy.
Post-Mortem Analysis: Include examples of blameless, data-driven post-mortem analyses and how you've used them to drive improvement.
Team Development: Highlight your approach to team development and mentoring.

📝 Enhancement Note: Given the management and strategic focus of this role, your portfolio should emphasize your ability to drive change, influence others, and make data-driven decisions.

💵 Compensation & Benefits

Salary Range: $150,000 - $200,000 (Based on regional market data for senior-level DevOps roles in the financial sector)

Benefits:

Competitive health, dental, and vision insurance plans
Retirement savings plans with company match
Generous time-off policies, including vacation, sick leave, and paid holidays
Employee discounts on banking and financial services
Tuition assistance and professional development opportunities
Employee stock purchase plan

Working Hours: Full-time position with standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. Occasional evenings and weekends may be required for on-call duties.

📝 Enhancement Note: Salary range is estimated based on regional market data for senior-level DevOps roles in the financial sector. Benefits are based on JPMorgan Chase's standard employee benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (Over 250,000 employees)

Founded: 1799

Team Structure:

Site Reliability Engineering: Your team will consist of site reliability engineers responsible for ensuring the reliability, availability, and performance of the applications in your remit.
Application Teams: You will work closely with application teams to ensure their software meets site reliability standards.
Infrastructure Teams: Collaborate with infrastructure teams to ensure optimal infrastructure support for your applications.
Stakeholders: Engage with various stakeholders, including executives, to drive strategic initiatives and ensure optimal outcomes.

Development Methodology:

Agile/Scrum: JPMorgan Chase uses Agile/Scrum methodologies for software development, with sprint planning, code reviews, and regular team meetings.
Site Reliability Engineering Practices: Your team will follow site reliability engineering best practices, focusing on automation, monitoring, and blameless post-mortems.

Company Website: JPMorgan Chase

📝 Enhancement Note: JPMorgan Chase is a large, established financial institution with a complex technology stack and a strong focus on innovation and digital transformation.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Manager - Site Reliability Engineering

Reporting Structure: Report directly to the Head of Infrastructure & Production Management within the Consumer & Community Banking sector.

Technical Impact: Your decisions and leadership will directly impact the reliability, availability, and performance of critical banking applications, ensuring a seamless customer experience.

Growth Opportunities:

Technical Leadership: Grow into a more senior technical role, such as a Principal Engineer or Distinguished Engineer.
Management: Progress into a more senior management role, such as a Director or Vice President.
Specialization: Deepen your expertise in a specific area of site reliability engineering or related technologies.

📝 Enhancement Note: Given the size and complexity of JPMorgan Chase, there are numerous opportunities for growth and development within the organization.

🌐 Work Environment

Office Type: Modern, collaborative office spaces with state-of-the-art technology and amenities.

Office Location(s): Plano, TX (with potential for remote work or hybrid arrangements)

Workspace Context:

Collaboration: Work in an open, collaborative environment with easy access to team members and stakeholders.
Technology: Enjoy access to the latest hardware, software, and tools to support your work.
Flexibility: Benefit from flexible work arrangements, including remote work and flexible hours.

Work Schedule: Standard business hours, Monday through Friday, with occasional on-call duties for critical incident management.

📝 Enhancement Note: JPMorgan Chase offers a modern, collaborative work environment with a strong focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience and qualifications.
Technical Deep Dive: A detailed discussion of your technical background, focusing on your experience with site reliability principles, cloud technologies, and leadership skills.
Behavioral Questions: Assess your problem-solving skills, stakeholder management, and cultural fit.
Final Round: A meeting with the hiring manager and other senior stakeholders to discuss your strategic vision and alignment with the team's goals.

Portfolio Review Tips:

Strategic Initiatives: Highlight your ability to drive strategic change and improve site reliability at scale.
Team Management: Showcase your impact on team culture, mentoring, and development.
Stakeholder Management: Provide examples of successful stakeholder management and negotiation.

Technical Challenge Preparation:

Site Reliability Principles: Brush up on your understanding of site reliability principles and best practices.
Cloud Technologies: Familiarize yourself with the latest trends and developments in cloud technologies.
Leadership Skills: Prepare examples of your leadership experience, focusing on your ability to drive change and influence others.

ATS Keywords: See the comprehensive list of relevant keywords below, organized by category.

📝 Enhancement Note: The interview process for this role will focus heavily on your technical depth, leadership skills, and strategic vision, with a strong emphasis on cultural fit and alignment with the team's goals.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

AWS: JPMorgan Chase uses Amazon Web Services (AWS) as its primary cloud platform.
Azure & Google Cloud: Familiarity with other cloud platforms is a plus.

Programming Languages:

Python: Proficiency in Python is preferred, but experience with other programming languages (e.g., Java, JavaScript) is also valuable.
Shell Scripting: Experience with shell scripting is beneficial for infrastructure automation tasks.

Infrastructure as Code (IaC) Tools:

Terraform: Familiarity with Terraform is preferred for infrastructure automation and provisioning.
CloudFormation & Azure Resource Manager: Experience with other IaC tools is a plus.

Containerization & Orchestration:

Docker: Proficiency in Docker for containerization.
Kubernetes: Experience with Kubernetes for container orchestration is preferred.

Monitoring & Logging:

Prometheus & Grafana: Familiarity with Prometheus and Grafana for monitoring and visualization.
ELK Stack (Elasticsearch, Logstash, Kibana): Experience with the ELK Stack for logging and analysis is a plus.

CI/CD Pipelines:

Jenkins: Experience with Jenkins for continuous integration and deployment.
GitLab CI/CD: Familiarity with GitLab CI/CD pipelines is a plus.

📝 Enhancement Note: JPMorgan Chase uses a diverse technology stack, with a strong focus on cloud-native technologies and infrastructure as code.

👥 Team Culture & Values

Site Reliability Engineering Values:

Customer Focus: A relentless focus on ensuring the reliability, availability, and performance of critical banking applications.
Data-Driven Decision Making: Making informed decisions based on data and empirical evidence.
Blame-Free Post-Mortems: Conducting blameless, data-driven post-mortems to drive continuous improvement.
Automation & Innovation: Embracing automation and innovation to improve site reliability and efficiency.

Collaboration Style:

Cross-Functional Collaboration: Work closely with application teams, infrastructure teams, and other stakeholders to ensure optimal outcomes for all.
Knowledge Sharing: Encourage a culture of knowledge sharing and continuous learning.
Mentoring & Coaching: Provide personalized coaching and development opportunities for team members.

📝 Enhancement Note: JPMorgan Chase fosters a culture of collaboration, innovation, and continuous learning, with a strong focus on customer-centricity and data-driven decision-making.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability & Performance: Ensure the reliability, availability, and performance of critical banking applications under heavy load and during peak usage periods.
Complexity Management: Navigate the complexities of a large, enterprise-scale technology stack and manage dependencies between systems and teams.
Emerging Technologies: Stay up-to-date with the latest trends and developments in site reliability engineering and cloud technologies.

Learning & Development Opportunities:

Technical Training: Access to technical training and certifications to deepen your expertise in site reliability engineering and related technologies.
Conferences & Events: Attend industry conferences and events to network with peers and stay current on best practices and emerging trends.
Mentorship & Coaching: Benefit from mentorship and coaching opportunities to grow both personally and professionally.

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities, requiring a strong combination of technical depth, leadership skills, and adaptability.

💡 Interview Preparation

Technical Questions:

Site Reliability Principles: Be prepared to discuss your understanding of site reliability principles and best practices, with a focus on balancing features, efficiency, and stability.
Cloud Technologies: Demonstrate your proficiency in cloud technologies, with a focus on AWS and other relevant platforms.
Leadership & Stakeholder Management: Provide examples of your leadership experience, focusing on your ability to drive change, influence others, and manage stakeholders effectively.

Company & Culture Questions:

Strategic Vision: Articulate your strategic vision for site reliability engineering within the Consumer & Community Banking sector, aligning with JPMorgan Chase's broader goals and objectives.
Team Dynamics: Discuss your approach to team management, mentoring, and collaboration, with a focus on fostering a culture of continuous improvement and innovation.
Customer Focus: Explain how you ensure a seamless customer experience, balancing the need for reliability, availability, and performance with the need for innovation and agility.

Portfolio Presentation Strategy:

Strategic Initiatives: Highlight your ability to drive strategic change and improve site reliability at scale, with a focus on data-driven decision-making and empirical evidence.
Team Management: Showcase your impact on team culture, mentoring, and development, with a focus on fostering a collaborative and inclusive environment.
Stakeholder Management: Provide examples of successful stakeholder management and negotiation, demonstrating your ability to influence others and drive consensus.

📝 Enhancement Note: The interview process for this role will focus heavily on your technical depth, leadership skills, and strategic vision, with a strong emphasis on cultural fit and alignment with the team's goals.

📌 Application Steps

To apply for this Senior Manager of Site Reliability Engineering position at JPMorgan Chase:

Tailor Your Resume: Highlight your experience with site reliability principles, cloud technologies, and leadership skills, with a focus on driving strategic initiatives and influencing team culture.
Prepare Your Portfolio: Showcase your ability to drive change, improve site reliability at scale, and manage stakeholders effectively, with a focus on data-driven decision-making and empirical evidence.
Research the Company: Familiarize yourself with JPMorgan Chase's strategic objectives, team structure, and company culture, with a focus on the Consumer & Community Banking sector.
Prepare for Technical Interviews: Brush up on your technical knowledge, with a focus on site reliability principles, cloud technologies, and leadership skills. Prepare for behavioral questions and company-specific questions, with a focus on strategic vision and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to site reliability engineering, cloud technologies, and leadership roles.
Include site reliability engineering best practices, cloud architecture, and infrastructure as code (IaC) principles.
Emphasize strategic decision-making, stakeholder management, and team leadership skills.
Address the unique challenges and growth opportunities presented by large, enterprise-scale technology stacks.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, leadership skills, or strategic vision.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute web technology and leadership-related keywords throughout all sections naturally.
Provide realistic salary ranges based on regional market data for senior-level site reliability engineering and leadership roles.

Industry Expertise:

Include specific cloud platforms, infrastructure as code (IaC) tools, and monitoring technologies relevant to the role.
Address site reliability engineering career progression paths and technical leadership opportunities in large enterprises.
Provide tactical advice for portfolio development, live demonstrations, and project case studies, with a focus on strategic initiatives and team management.
Include site reliability engineering-specific interview preparation and coding challenge guidance.
Emphasize strategic decision-making, stakeholder management, and team leadership skills throughout the enhanced job description.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use site reliability engineering and cloud technology industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to site reliability engineering and leadership professionals.
Provide actionable insights that give web technology candidates a competitive advantage.
Focus on site reliability engineering team culture, cross-functional collaboration, and strategic alignment with organizational objectives.

Technical Focus & Portfolio Emphasis:

Emphasize site reliability engineering best practices, cloud architecture, and infrastructure as code (IaC) principles.
Include specific portfolio requirements tailored to the site reliability engineering discipline and role level, with a focus on strategic initiatives and team management.
Address browser compatibility, accessibility standards, and user experience design principles as they relate to site reliability engineering.
Focus on problem-solving methods, performance optimization, and scalable architecture for site reliability engineering.
Include technical presentation skills and stakeholder communication for site reliability engineering projects.

Avoid:

Generic business jargon not relevant to site reliability engineering or leadership roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific site reliability engineering or leadership role.
Marketing language unrelated to site reliability engineering, cloud technologies, or strategic decision-making.

Generate comprehensive, web technology-focused content that serves as a valuable resource for site reliability engineering and leadership professionals seeking their next opportunity and preparing for technical interviews in the site reliability engineering and cloud technology industry.

Senior Manager of Site Reliability Engineer