Senior Manager, Data Platform Support & SRE

📍 Job Overview

• Job Title: Senior Manager, Data Platform Support & SRE
• Company: CIBC
• Location: Toronto-81 Bay, 32nd Floor
• Job Type: Regular
• Category: IT Management, Data Engineering
• Date Posted: 2025-07-22
• Experience Level: 10+
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Lead a high-performing team responsible for the operational excellence, reliability, and support of CIBC's EDGE Data Platform.
• Drive platform stability, incident management, automation, and continuous improvement to meet the needs of CIBC's business and technology stakeholders.
• Collaborate with business, data engineering, and security teams to align platform capabilities with organizational needs.
• Ensure adherence to CIBC's security, compliance, and risk management standards.

📝 Enhancement Note: This role requires a strong background in data platform support and SRE, with a proven track record of leading high-performing teams. The ideal candidate will have experience supporting large-scale data platforms on Azure and a deep understanding of cloud infrastructure, networking, and security best practices.

💻 Primary Responsibilities

• Team Leadership & Management: Lead, mentor, and develop a team of SREs and support engineers. Foster a culture of collaboration, accountability, and continuous learning. Set clear objectives and performance metrics for the team.
• Platform Reliability & Operations: Oversee day-to-day operations and health of the EDGE Data Platform. Ensure high availability, performance, and scalability of EDGE infrastructure and the application and data products running on EDGE. Implement and manage monitoring, alerting, and incident response processes. Drive root cause analysis and post-incident reviews to prevent recurrence.
• Automation & Continuous Improvement: Champion automation of operational tasks, deployments, and monitoring. Identify and implement opportunities for process and platform improvements. Collaborate with engineering teams to enhance platform reliability and efficiency.
• Stakeholder Engagement: Act as the primary point of contact for platform support escalations. Partner with business, data engineering, and security teams to align platform capabilities with organizational needs. Communicate platform status, incidents, and improvement initiatives to stakeholders.
• Governance & Compliance: Ensure adherence to CIBC's security, compliance, and risk management standards. Maintain documentation and operational runbooks for all supported services.

📝 Enhancement Note: This role requires strong problem-solving, analytical, and communication skills. Experience in regulated financial environments is an asset.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree an asset.

Experience: 8+ years of experience in IT operations, platform support, or SRE roles, with at least 3 years in a leadership capacity.

Required Skills:

• Proven experience supporting large-scale data platforms on Azure, including Databricks and related Azure data services.
• Strong understanding of cloud infrastructure, networking, and security best practices.
• Hands-on experience with monitoring, logging, and automation tools (e.g., Azure Monitor, Log Analytics, Terraform, CI/CD pipelines).
• Excellent problem-solving, analytical, and communication skills.
• Experience in regulated financial environments is an asset.

Preferred Skills:

• Experience with Azure data products and services.
• Familiarity with ITIL or similar service management frameworks.
• Knowledge of Agile methodologies and DevOps practices.

📝 Enhancement Note: The ideal candidate will have a strong background in data platform support and SRE, with a proven track record of leading high-performing teams. They will also have experience supporting large-scale data platforms on Azure and a deep understanding of cloud infrastructure, networking, and security best practices.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience leading teams in data platform support and SRE roles.
• Showcase successful platform stability, incident management, and automation initiatives.
• Highlight experience with Azure data products and services, as well as cloud infrastructure, networking, and security best practices.

Technical Documentation:

• Provide documentation and operational runbooks for supported services.
• Demonstrate experience with monitoring, logging, and automation tools (e.g., Azure Monitor, Log Analytics, Terraform, CI/CD pipelines).

📝 Enhancement Note: As this role focuses on team leadership and platform management, a portfolio should emphasize leadership skills, team management strategies, and successful platform support and SRE initiatives. Technical documentation should demonstrate a strong understanding of Azure data products and services, as well as cloud infrastructure, networking, and security best practices.

💵 Compensation & Benefits

Salary Range: CAD 150,000 - CAD 200,000 per year, depending on experience and qualifications. This estimate is based on market research for senior IT management roles in Toronto and CIBC's compensation structure for similar positions.

Benefits:

• Competitive salary, incentive pay, and banking benefits.
• Benefits program, defined benefit pension plan, and employee share purchase plan.
• Vacation offering and wellbeing support.
• Social recognition program.

Working Hours: 37.5 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on market research for senior IT management roles in Toronto and CIBC's compensation structure for similar positions. Actual compensation may vary depending on the candidate's experience, qualifications, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (15,000+ employees)

Founded: 1961

Team Structure:

• The Enterprise Technology team at CIBC is responsible for providing technology solutions and services to support the bank's business operations.
• The Senior Manager, Data Platform Support & SRE role leads a high-performing team responsible for the operational excellence, reliability, and support of the EDGE Data Platform.
• The team works closely with business, data engineering, and security teams to align platform capabilities with organizational needs.

Development Methodology:

• CIBC follows Agile methodologies for software development and service management.
• The team uses Azure DevOps for project management, version control, and CI/CD pipelines.
• CIBC emphasizes continuous improvement, automation, and collaboration in its development processes.

Company Website: CIBC.com

📝 Enhancement Note: CIBC's Enterprise Technology team follows Agile methodologies and emphasizes continuous improvement, automation, and collaboration in its development processes. The Senior Manager, Data Platform Support & SRE role is a critical leadership position within this team, responsible for driving platform stability, incident management, automation, and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Manager, Data Platform Support & SRE

Reporting Structure: Reports directly to the Director, Enterprise Technology Platforms.

Technical Impact: Responsible for the operational excellence, reliability, and support of CIBC's EDGE Data Platform, ensuring high availability, performance, and scalability. Drives platform stability, incident management, automation, and continuous improvement to meet the needs of CIBC’s business and technology stakeholders.

Growth Opportunities:

• Team Leadership: Develop and mentor team members, fostering a culture of collaboration, accountability, and continuous learning.
• Technical Leadership: Drive platform stability, incident management, automation, and continuous improvement, enhancing the team's technical capabilities and efficiency.
• Architecture Decisions: Collaborate with engineering teams to enhance platform reliability and efficiency, influencing architectural decisions that impact the EDGE Data Platform.

📝 Enhancement Note: The Senior Manager, Data Platform Support & SRE role offers significant opportunities for team leadership, technical leadership, and architectural influence. The ideal candidate will have a strong background in data platform support and SRE, with a proven track record of leading high-performing teams and driving platform stability, incident management, automation, and continuous improvement.

🌐 Work Environment

Office Type: Modern, collaborative workspace with on-site and hybrid work arrangements.

Office Location(s): Toronto-81 Bay, 32nd Floor

Workspace Context:

• CIBC's Toronto office is located in the heart of the city's financial district, offering easy access to public transportation and amenities.
• The workspace is designed to foster collaboration and innovation, with open-concept workspaces, meeting rooms, and breakout areas.
• CIBC provides employees with ergonomic workstations, multiple monitors, and testing devices to support their work.

Work Schedule: Flexible work schedule with core hours between 9:00 AM and 5:00 PM, Monday to Friday. Working hours may vary depending on deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: CIBC's Toronto office offers a modern, collaborative workspace with on-site and hybrid work arrangements. The Senior Manager, Data Platform Support & SRE role requires a flexible work schedule, with core hours between 9:00 AM and 5:00 PM, Monday to Friday. Working hours may vary depending on deployment windows, maintenance, and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the role, qualifications, and expectations.
2. Technical Deep Dive: A detailed technical conversation focusing on Azure data platforms, cloud infrastructure, and SRE best practices.
3. Behavioral & Cultural Fit: An in-depth discussion to assess leadership skills, team dynamics, and cultural fit within CIBC's Enterprise Technology team.
4. Final Review: A meeting with the hiring manager and other key stakeholders to review the candidate's qualifications and fit for the role.

Portfolio Review Tips:

• Highlight successful platform stability, incident management, and automation initiatives.
• Demonstrate experience with Azure data products and services, as well as cloud infrastructure, networking, and security best practices.
• Showcase leadership skills, team management strategies, and collaborative approach to data platform support and SRE.

Technical Challenge Preparation:

• Brush up on Azure data platforms, cloud infrastructure, and SRE best practices.
• Prepare for technical deep dive questions focusing on Azure data products, cloud infrastructure, and SRE methodologies.
• Practice problem-solving exercises and case studies related to data platform support and SRE.

ATS Keywords: Azure, Data Platform, SRE, Cloud Infrastructure, Networking, Security, Leadership, Team Management, Incident Management, Automation, Continuous Improvement, Agile, DevOps, CI/CD, Data Products, Data Services, Data Engineering, IT Operations, IT Management, Technical Leadership

📝 Enhancement Note: The Senior Manager, Data Platform Support & SRE role requires a strong background in data platform support and SRE, with a proven track record of leading high-performing teams. The interview process focuses on assessing the candidate's technical expertise, leadership skills, and cultural fit within CIBC's Enterprise Technology team. The ideal candidate will have experience supporting large-scale data platforms on Azure and a deep understanding of cloud infrastructure, networking, and security best practices.

📌 Application Steps

To apply for this Senior Manager, Data Platform Support & SRE position at CIBC:

1. Customize Your Resume: Highlight your experience in data platform support, SRE, and team leadership. Emphasize your proficiency with Azure data products, cloud infrastructure, and security best practices.
2. Tailor Your Cover Letter: Explain your interest in the role and how your experience aligns with CIBC's Enterprise Technology team. Address the required skills and qualifications mentioned in the job description.
3. Prepare for Phone Screen: Review the job description and be ready to discuss your qualifications, experience, and career goals.
4. Research CIBC: Familiarize yourself with CIBC's company culture, values, and business operations. Be prepared to discuss how your skills and experience align with the company's mission and goals.
5. Practice Technical Deep Dive: Brush up on Azure data platforms, cloud infrastructure, and SRE best practices. Prepare for technical deep dive questions focusing on Azure data products, cloud infrastructure, and SRE methodologies.
6. Prepare for Behavioral & Cultural Fit: Reflect on your leadership skills, team dynamics, and cultural fit within CIBC's Enterprise Technology team. Be ready to discuss your approach to data platform support, SRE, and team management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with CIBC's hiring organization before making application decisions.