Senior Manager, Cloud Services Delivery Governance at AIA

📍 Job Overview

Job Title: Senior Manager, Cloud Services Delivery Governance
Company: AIA
Location: Makati, Philippines
Job Type: Full-Time
Category: IT Management, Cloud Services, Governance
Date Posted: June 23, 2025

🚀 Role Summary

📝 Enhancement Note: This role is a senior-level management position focused on governing cloud services delivery within AIA. It requires a strong background in IT infrastructure management, cloud services, and governance processes.
Lead and manage the governance of cloud services delivery, ensuring alignment with AIA's strategic objectives and regulatory requirements.
Collaborate with cross-functional teams to define and implement cloud governance policies, standards, and procedures.
Oversee the delivery of cloud services, ensuring they meet AIA's quality, security, and compliance standards.
Manage and develop a high-performing team of cloud governance professionals.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role involve strategic planning, stakeholder management, and team leadership in the context of cloud services governance.
Develop and implement cloud governance strategies that support AIA's business objectives and digital transformation initiatives.
Establish and maintain effective governance frameworks, ensuring they remain relevant and aligned with evolving business needs and industry best practices.
Collaborate with stakeholders across the organization to understand their cloud service requirements and ensure they are met effectively and efficiently.
Manage and mentor a team of cloud governance professionals, fostering a culture of continuous learning and improvement.
Monitor and report on cloud service performance, ensuring they meet AIA's quality, security, and compliance standards.
Stay up-to-date with emerging cloud technologies, trends, and best practices, and incorporate them into AIA's cloud governance strategies as appropriate.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A relevant advanced degree (Master's or MBA) would be an asset.

Experience: Proven experience (5-10 years) in IT management, cloud services, and governance roles. Experience in a similar role within the financial services industry would be beneficial.

Required Skills:

Strong knowledge of cloud services, infrastructure, and platforms (e.g., AWS, Azure, Google Cloud).
Proven experience in developing and implementing cloud governance strategies and frameworks.
Excellent leadership, stakeholder management, and communication skills.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Experience in managing and developing high-performing teams.
Familiarity with IT service management (ITSM) frameworks and tools (e.g., ITIL, ServiceNow).
Knowledge of regulatory requirements relevant to the financial services industry.

Preferred Skills:

Experience with cloud security and compliance frameworks (e.g., CIS, NIST, ISO 27001).
Familiarity with cloud cost management and optimization strategies.
Knowledge of cloud-native technologies and microservices architectures.
Experience with cloud service providers' native governance and management tools.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While this role does not require a traditional web portfolio, candidates should be prepared to discuss their experience with cloud services, governance, and team leadership in a project-based context.

Portfolio Essentials:

Case studies or examples of cloud governance strategies and frameworks you have developed and implemented.
Examples of cloud service delivery projects you have managed, highlighting your approach to stakeholder management, risk mitigation, and project delivery.
Evidence of your leadership and team development skills, such as team performance metrics or employee testimonials.

Technical Documentation:

Documentation of cloud governance frameworks and processes you have developed, including policies, standards, and procedures.
Case studies or examples of cloud service performance monitoring and reporting.
Evidence of your understanding of cloud security and compliance requirements, such as certifications or relevant project experience.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be PHP 1,500,000 - PHP 2,500,000 per annum, based on market research and industry standards for senior-level IT management roles in the Philippines.

Benefits:

Comprehensive health and wellness benefits.
Retirement savings plan with company matching contributions.
Employee discounts on AIA products and services.
Opportunities for professional development and career growth within AIA Digital+.

Working Hours: The standard workweek is 40 hours, Monday to Friday, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards. The actual salary may vary depending on the candidate's experience, qualifications, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: AIA is a leading pan-Asian life insurance group, with a presence in 18 markets across Asia-Pacific. The company's digital transformation initiatives are focused on enhancing customer experience, improving operational efficiency, and driving business growth through digital channels.

Company Size: AIA has over 28,000 employees across Asia-Pacific, with a significant presence in the Philippines. AIA Digital+ is a dedicated innovation hub focused on driving digital transformation across the organization.

Founded: AIA was founded in 1919 and has a rich history of innovation and customer-centricity. The company is committed to helping millions of people across Asia-Pacific live healthier, longer, better lives.

Team Structure:

The cloud services delivery governance team is part of AIA Digital+, reporting to the Chief Digital Officer.
The team works closely with various business units, IT departments, and external vendors to ensure effective cloud service delivery and governance.
The team is expected to collaborate with cross-functional teams, including software development, data analytics, and cybersecurity.

Development Methodology:

AIA Digital+ follows Agile methodologies for software development and delivery.
The cloud services delivery governance team uses a combination of Agile and ITIL frameworks to manage cloud services and ensure effective governance.
The team uses various collaboration and project management tools, such as Jira, Confluence, and Slack.

Company Website: AIA Philippines

📝 Enhancement Note: AIA's company culture is characterized by a strong focus on customer-centricity, innovation, and collaboration. The company values diversity, inclusion, and continuous learning, providing a supportive environment for professional growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level management position, requiring a high degree of technical expertise, leadership, and strategic thinking in the field of cloud services governance.

Reporting Structure: The Senior Manager, Cloud Services Delivery Governance, reports directly to the Chief Digital Officer and has functional responsibility for the cloud services delivery governance team.

Technical Impact: The role has a significant impact on AIA's digital transformation initiatives, ensuring that cloud services are delivered effectively, efficiently, and in compliance with relevant regulations and standards.

Growth Opportunities:

Cloud Governance Specialist: Develop expertise in cloud governance frameworks, tools, and best practices, and become a recognized expert in the field.
IT Manager/Director: Progress to a more senior role within AIA's IT organization, with broader responsibility for IT strategy, delivery, and operations.
Digital Transformation Leader: Expand your remit to include digital transformation initiatives across the organization, driving business growth and customer value through digital channels.

📝 Enhancement Note: AIA offers significant opportunities for career growth and development within its digital transformation initiatives. The company values internal promotions and provides opportunities for employees to gain experience in different roles and business units.

🌐 Work Environment

Office Type: AIA's Makati office is a modern, collaborative workspace designed to facilitate cross-functional teamwork and innovation. The office features open-plan workspaces, meeting rooms, and breakout areas.

Office Location(s): AIA's Makati office is located in the heart of the Philippines' central business district, with easy access to public transportation and amenities.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces that encourage collaboration and communication between teams.
State-of-the-Art Technology: The office is equipped with the latest technology, including high-speed internet, video conferencing facilities, and collaborative software tools.
Flexible Work Arrangement: AIA offers flexible work arrangements, including remote work and flexible hours, to support work-life balance.

Work Schedule: The standard workweek is 40 hours, Monday to Friday, with flexibility for project deadlines and maintenance windows. AIA offers flexible work arrangements, including remote work and flexible hours, to support work-life balance.

📝 Enhancement Note: AIA's work environment is designed to support collaboration, innovation, and work-life balance. The company values a healthy work environment and provides comprehensive health and wellness benefits to support employee well-being.

📄 Application & Technical Interview Process

Interview Process:

Online Application: Submit your application through the AIA careers portal, including your resume, cover letter, and any relevant portfolio materials.
Phone/Video Screen: A brief phone or video call to discuss your application and experience in more detail.
On-Site Interview: An on-site interview at AIA's Makati office, including meetings with the hiring manager, team members, and other stakeholders. This may include a case study presentation or technical challenge.
Final Decision: A final decision will be made based on the interview process, with a focus on cultural fit, technical expertise, and alignment with AIA's strategic objectives.

Portfolio Review Tips:

Case Studies: Prepare case studies or examples of cloud governance strategies and frameworks you have developed and implemented. Highlight your approach to stakeholder management, risk mitigation, and project delivery.
Technical Documentation: Ensure your portfolio includes documentation of cloud governance frameworks and processes you have developed, including policies, standards, and procedures.
Leadership and Team Development: Be prepared to discuss your leadership and team development skills, and provide evidence of your impact in previous roles.

Technical Challenge Preparation:

Cloud Governance: Brush up on your knowledge of cloud services, infrastructure, and platforms (e.g., AWS, Azure, Google Cloud). Familiarize yourself with cloud governance frameworks, tools, and best practices.
Stakeholder Management: Prepare for questions about your experience with stakeholder management, risk mitigation, and project delivery in a cloud services governance context.
Leadership and Team Development: Be prepared to discuss your leadership and team development skills, and provide examples of your impact in previous roles.

ATS Keywords:

Cloud Services: AWS, Azure, Google Cloud, cloud infrastructure, cloud platforms, cloud governance, cloud security, cloud compliance.
IT Management: ITIL, ITSM, IT strategy, IT delivery, IT operations, IT governance, IT service management.
Leadership & Team Development: Team management, team development, leadership, stakeholder management, change management, employee engagement.
Project Management: Project delivery, project management, project planning, project execution, project monitoring, project evaluation.
Regulatory Compliance: Financial services regulations, data privacy, data protection, cybersecurity, risk management.

📝 Enhancement Note: AIA's interview process is designed to assess candidates' technical expertise, leadership skills, and cultural fit. The company values a collaborative, customer-centric approach to digital transformation and looks for candidates who can contribute to this culture.

🛠 Technology Stack & Web Infrastructure

Cloud Services:

AWS: Amazon Web Services is a leading cloud services provider, offering a wide range of infrastructure, platform, and software services. AIA uses AWS for a range of cloud services, including compute, storage, and database services.
Azure: Microsoft Azure is another leading cloud services provider, offering a range of infrastructure, platform, and software services. AIA uses Azure for some of its cloud services, including data analytics and machine learning.
Google Cloud: Google Cloud Platform is a third major cloud services provider, offering a range of infrastructure, platform, and software services. AIA is exploring the use of Google Cloud for some of its digital transformation initiatives.

Governance Tools:

ServiceNow: ServiceNow is a leading provider of IT service management (ITSM) software, offering a range of tools for IT governance, risk management, and compliance. AIA uses ServiceNow for IT service management, including incident, problem, and change management.
CloudHealth: CloudHealth is a cloud management platform that provides visibility into cloud usage, performance, and cost. AIA uses CloudHealth to monitor and optimize its cloud services.
Cloud Security Alliance (CSA) Security, Trust & Assurance Registry (STAR): The CSA STAR registry is a free, independent, third-party validation program that assesses cloud service providers' security controls. AIA is a member of the CSA and uses the STAR registry to ensure the security and compliance of its cloud services.

📝 Enhancement Note: AIA uses a multi-cloud approach, leveraging the strengths of different cloud services providers to meet its business needs. The company is committed to ensuring the security, compliance, and effective governance of its cloud services.

👥 Team Culture & Values

AIA Values:

Customer-Centric: AIA is committed to putting customers at the heart of everything it does, delivering innovative, personalized, and engaging experiences that help customers live healthier, longer, better lives.
Integrity: AIA is committed to acting with honesty, transparency, and fairness in all its interactions with customers, employees, and stakeholders.
Collaboration: AIA values collaboration and teamwork, fostering a culture of open communication, mutual respect, and collective responsibility.
Innovation: AIA is committed to driving innovation and continuous improvement, leveraging technology and data to enhance customer experience and drive business growth.
Excellence: AIA is committed to delivering excellence in everything it does, setting high standards and continuously striving to improve.

AIA Digital+ Values:

Agile: AIA Digital+ embraces an agile approach to digital transformation, fostering a culture of experimentation, iteration, and continuous learning.
Customer-Focused: AIA Digital+ is committed to delivering digital solutions that meet the needs of AIA's customers, enhancing their experience and driving business growth.
Data-Driven: AIA Digital+ is committed to leveraging data and analytics to inform decision-making, enhance customer experience, and drive business growth.
Innovation: AIA Digital+ is committed to driving innovation and continuous improvement, leveraging technology and emerging trends to enhance customer experience and drive business growth.
Collaboration: AIA Digital+ values collaboration and teamwork, fostering a culture of open communication, mutual respect, and collective responsibility.

AIA Digital+ Collaboration Style:

Cross-Functional: AIA Digital+ is a cross-functional team, bringing together expertise from software development, data analytics, design, and other disciplines to deliver digital transformation initiatives.
Agile: AIA Digital+ uses Agile methodologies for software development and delivery, fostering a culture of experimentation, iteration, and continuous learning.
Customer-Centric: AIA Digital+ is committed to delivering digital solutions that meet the needs of AIA's customers, enhancing their experience and driving business growth.
Data-Driven: AIA Digital+ is committed to leveraging data and analytics to inform decision-making, enhance customer experience, and drive business growth.

📝 Enhancement Note: AIA's culture is characterized by a strong focus on customer-centricity, innovation, and collaboration. The company values diversity, inclusion, and continuous learning, providing a supportive environment for professional growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Services Governance: Developing and implementing effective cloud services governance frameworks that meet AIA's strategic objectives and regulatory requirements.
Multi-Cloud Environment: Managing a multi-cloud environment, leveraging the strengths of different cloud services providers to meet AIA's business needs.
Regulatory Compliance: Ensuring that AIA's cloud services comply with relevant regulations and standards, including data privacy, data protection, and cybersecurity requirements.
Cost Optimization: Monitoring and optimizing AIA's cloud services to ensure they deliver value for money and meet business needs.

Learning & Development Opportunities:

Cloud Services Governance: Developing expertise in cloud services governance frameworks, tools, and best practices.
Multi-Cloud Environment: Gaining experience in managing a multi-cloud environment, leveraging the strengths of different cloud services providers to meet business needs.
Regulatory Compliance: Developing expertise in relevant regulations and standards, including data privacy, data protection, and cybersecurity requirements.
Leadership & Team Development: Developing leadership and team development skills, with opportunities to mentor and coach team members and drive their professional growth.

📝 Enhancement Note: AIA offers significant opportunities for professional development and career growth within its digital transformation initiatives. The company values internal promotions and provides opportunities for employees to gain experience in different roles and business units.

💡 Interview Preparation

Technical Questions:

Cloud Services Governance: Prepare for questions about your experience with cloud services governance, including the development and implementation of cloud governance frameworks, stakeholder management, and risk mitigation.
Multi-Cloud Environment: Prepare for questions about your experience with multi-cloud environments, including the management of cloud services from different providers and the optimization of cloud services for business needs.
Regulatory Compliance: Prepare for questions about your experience with regulatory compliance, including data privacy, data protection, and cybersecurity requirements.

Company & Culture Questions:

AIA's Digital Transformation: Prepare for questions about your understanding of AIA's digital transformation initiatives and your ideas for driving business growth and customer value through digital channels.
AIA's Values: Prepare for questions about your understanding of AIA's values and your alignment with the company's culture and mission.
AIA Digital+: Prepare for questions about your understanding of AIA Digital+ and your ideas for driving innovation and continuous improvement within the team.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies or examples of cloud governance strategies and frameworks you have developed and implemented. Highlight your approach to stakeholder management, risk mitigation, and project delivery.
Technical Documentation: Ensure your portfolio includes documentation of cloud governance frameworks and processes you have developed, including policies, standards, and procedures.
Leadership and Team Development: Be prepared to discuss your leadership and team development skills, and provide evidence of your impact in previous roles.

📝 Enhancement Note: AIA's interview process is designed to assess candidates' technical expertise, leadership skills, and cultural fit. The company values a collaborative, customer-centric approach to digital transformation and looks for candidates who can contribute to this culture.

📌 Application Steps

To apply for the Senior Manager, Cloud Services Delivery Governance position at AIA:

Submit Your Application: Visit the AIA careers portal and submit your application, including your resume, cover letter, and any relevant portfolio materials.
Prepare for Phone/Video Screen: Brush up on your knowledge of cloud services, governance, and stakeholder management. Be prepared to discuss your application and experience in more detail.
Prepare for On-Site Interview: Research AIA's digital transformation initiatives, values, and culture. Prepare case studies or examples of your experience with cloud governance, stakeholder management, and project delivery. Be prepared to discuss your leadership and team development skills, and provide evidence of your impact in previous roles.
Finalize Your Application: Review your application materials and ensure they are complete, accurate, and tailored to the role. Submit any additional materials or updates as required.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Manager, Cloud Services Delivery Governance