📍 Job Overview

Job Title: Senior Manager, Cloud Operations
Company: Redis
Location: La Cañada Flintridge, California, United States (Remote OK)
Job Type: Full-Time
Category: Cloud & Infrastructure
Date Posted: June 25, 2025
Experience Level: 10+ years
Remote Status: Remote OK, with a preference for candidates in or near the Raleigh area

🚀 Role Summary

Lead and grow a high-performing CloudOps team in North America
Ensure the reliability, availability, and performance of Redis' cloud services
Drive incident management, root cause analysis, and continuous improvement
Collaborate with R&D to integrate AI into tooling and processes
Balance process discipline with agility to adapt in dynamic situations
Provide technical leadership across cloud infrastructure, networking, and systems operations

📝 Enhancement Note: This role requires a strong blend of technical expertise, operational rigor, and leadership skills to drive excellence in cloud service management.

💻 Primary Responsibilities

Team Leadership & Development: Lead, coach, and grow the North America CloudOps team, fostering a culture of ownership and accountability
Service Reliability & Performance: Own service reliability, availability, and operational excellence KPIs, ensuring high service uptime and performance
Incident Management: Lead incident management, root cause analysis, and post-mortem processes to minimize downtime and prevent recurring issues
Cross-Functional Collaboration: Partner with R&D to drive quick resolution and closure of bugs and reliability improvements, and to integrate AI into tooling and processes
Automation & Cost-Efficiency: Advance automation, observability, and cost-efficiency initiatives to improve service quality and reduce operational costs
Technical Leadership: Provide technical leadership across cloud infrastructure, networking, virtualization, and systems operations to ensure high reliability and performance

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

Experience: 10+ years in CloudOps, SRE, or DevOps roles, with 3+ years managing teams

Required Skills:

Expertise in at least one major public cloud (AWS, GCP, Azure)
Strong foundation in networking, virtualization technologies, and systems internals (Linux, cloud OS concepts, etc.)
Strong interpersonal and collaboration skills, with a distinct ability to build trust and alignment across teams
Demonstrated ownership mindset, tactical execution, and strategic vision
Analytical, methodical, and strategic, with a passion for data-driven decisions
Experience working across distributed teams and leveraging senior engineers effectively

Preferred Skills:

Experience with AI integration and data analysis
Familiarity with Redis' products and services
Knowledge of cloud security best practices

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $180,000 - $220,000 per year (based on experience and location)

Benefits:

Competitive health, dental, and vision insurance plans
401(k) matching
Unlimited PTO
Parental leave
Professional development opportunities

Working Hours: Full-time, with a flexible schedule that may require occasional on-call duties

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for similar roles and locations. Actual compensation may vary based on experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Database and data management software

Company Size: Medium (1,001-5,000 employees)

Founded: 2009

Team Structure:

The North America CloudOps team is part of the global CloudOps organization, reporting directly to the VP of Cloud Operations
The team consists of site reliability engineers, cloud engineers, and operations engineers, working together to ensure the reliability and performance of Redis' cloud services
The team collaborates closely with R&D, product, and other internal teams to drive continuous improvement and innovation

Development Methodology:

Agile/Scrum methodologies, with bi-weekly sprint planning and regular retrospectives
Code reviews, testing, and quality assurance practices to ensure high code quality and service reliability
Deployment strategies, CI/CD pipelines, and automated testing to minimize downtime and ensure consistent service performance

Company Website: redis.io

📝 Enhancement Note: Redis values a culture of curiosity, diversity of thought, and innovation. The company is committed to equal employment opportunities and fostering an inclusive work environment.

📈 Career & Growth Analysis

Cloud Operations Manager Career Level: This role is a senior management position, responsible for leading and growing a high-performing CloudOps team. The ideal candidate will have a strong technical background, proven leadership skills, and a passion for driving excellence in cloud service management.

Reporting Structure: The North America CloudOps team reports directly to the VP of Cloud Operations, with dotted-line reporting to regional leadership as needed.

Technical Impact: This role has a significant impact on the reliability, availability, and performance of Redis' cloud services, directly influencing the user experience and business outcomes for Redis' customers worldwide.

Growth Opportunities:

Lead and grow the North America CloudOps team, with opportunities for expansion and new service launches
Drive technical innovation and AI integration to improve service quality and reduce operational costs
Develop leadership skills and gain experience managing a high-performing, distributed team
Collaborate with cross-functional teams to drive continuous improvement and innovation across Redis' products and services

📝 Enhancement Note: This role offers significant growth opportunities for the right candidate, with the potential to make a lasting impact on Redis' cloud services and the broader organization.

🌐 Work Environment

Office Type: Hybrid, with a preference for candidates in or near the Raleigh area

Office Location(s): La Cañada Flintridge, California (Redis' global headquarters)

Workspace Context:

Collaborative workspaces with dedicated areas for team meetings, brainstorming sessions, and quiet focus time
Modern hardware and software tools to support productivity and innovation
Access to training and development resources to support continuous learning and growth

Work Schedule: Full-time, with a flexible schedule that may require occasional on-call duties to ensure 24/7 service availability

📝 Enhancement Note: Redis values work-life balance and offers flexible work arrangements to support the needs of its employees.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: A member of the talent acquisition team will review your resume and qualifications to ensure they align with the role's requirements.
Phone Screen: A brief phone call with a member of the CloudOps leadership team to discuss your experience, qualifications, and career aspirations.
Technical Deep Dive: A comprehensive technical interview with a panel of senior CloudOps engineers to assess your technical skills and problem-solving abilities.
Leadership & Cultural Fit: A conversation with the VP of Cloud Operations to discuss your leadership style, management approach, and cultural fit within the Redis organization.
Final Decision: A final decision will be made based on the feedback from each interview stage, and you will be notified of the outcome.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: CloudOps, SRE, DevOps, Public Cloud, AWS, GCP, Azure, Networking, Virtualization, Linux, Incident Management, Root Cause Analysis, Continuous Improvement, Technical Leadership, AI Integration, Data-Driven Decisions, Team Leadership, Management, Cloud Infrastructure, Cloud Services

📝 Enhancement Note: To optimize your resume for this role, focus on demonstrating your technical expertise in cloud operations, incident management, and leadership skills. Highlight your experience with public cloud platforms, networking, and virtualization technologies, as well as your ability to drive continuous improvement and innovation.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Cloud Operations Values:

Reliability: We prioritize service availability and performance, ensuring that Redis' cloud services are reliable and scalable
Ownership: We take ownership of our work and strive for excellence in everything we do
Continuous Improvement: We constantly seek opportunities to improve our processes, tools, and services
Collaboration: We work together to achieve our goals, fostering a culture of trust and collaboration across teams
Innovation: We embrace new technologies and approaches to drive innovation and improvement in our cloud services

Collaboration Style:

Cross-Functional Integration: We collaborate closely with R&D, product, and other internal teams to drive continuous improvement and innovation
Code Review Culture: We prioritize code quality and maintain a culture of peer review and feedback
Knowledge Sharing: We foster a culture of knowledge sharing and learning, with regular training and development opportunities

📝 Enhancement Note: Redis values a culture of curiosity, diversity of thought, and innovation. The company is committed to equal employment opportunities and fostering an inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Service Reliability & Performance: Ensure high service uptime and performance, minimizing downtime and maintaining consistent service quality
Incident Management: Lead incident management, root cause analysis, and continuous improvement to minimize downtime and prevent recurring issues
AI Integration: Drive AI integration into tooling and processes to improve service quality and reduce operational costs
Team Leadership & Development: Lead, coach, and grow a high-performing CloudOps team, fostering a culture of ownership and accountability

Learning & Development Opportunities:

Technical Skills Development: Expand your technical expertise in cloud operations, incident management, and AI integration
Leadership Development: Develop your leadership skills and gain experience managing a high-performing, distributed team
Cross-Functional Collaboration: Collaborate with cross-functional teams to drive continuous improvement and innovation across Redis' products and services

📝 Enhancement Note: This role offers significant technical and leadership growth opportunities for the right candidate, with the potential to make a lasting impact on Redis' cloud services and the broader organization.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure & Networking: Be prepared to discuss your experience with cloud infrastructure, networking, and virtualization technologies, and how you've leveraged them to ensure high service reliability and performance
Incident Management & Root Cause Analysis: Demonstrate your ability to lead incident management, root cause analysis, and continuous improvement processes to minimize downtime and prevent recurring issues
AI Integration: Discuss your experience with AI integration and data analysis, and how you've leveraged AI to improve service quality and reduce operational costs
Team Leadership & Management: Articulate your leadership style, management approach, and experience growing and developing high-performing teams

Company & Culture Questions:

Redis' Products & Services: Demonstrate your understanding of Redis' products and services, and how they fit into the broader data management landscape
CloudOps at Redis: Discuss your vision for the North America CloudOps team, and how you plan to drive excellence in cloud service management
AI Integration: Explain how you plan to integrate AI into tooling and processes to improve service quality and reduce operational costs

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: To prepare for your technical interview, focus on demonstrating your technical expertise in cloud operations, incident management, and leadership skills. Highlight your experience with public cloud platforms, networking, and virtualization technologies, as well as your ability to drive continuous improvement and innovation.

📌 Application Steps

To apply for this Senior Manager, Cloud Operations position:

Submit your resume and cover letter through the application link provided
Prepare for the phone screen by reviewing your experience, qualifications, and career aspirations, and practicing your responses to common interview questions
Research Redis' products, services, and company culture to demonstrate your understanding and enthusiasm for the role
Prepare for the technical deep dive by brushing up on your technical skills and practicing your problem-solving abilities
Prepare for the leadership and cultural fit conversation by reflecting on your leadership style, management approach, and cultural fit within the Redis organization
Follow up after the interview process to express your appreciation for the opportunity and reiterate your interest in the role

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Manager, Cloud Operations