📍 Job Overview

Job Title: Senior Lead, Data Center Management
Company: Kyndryl
Location: Guadalajara, Jalisco, Mexico
Job Type: On-site
Category: Infrastructure & Operations
Date Posted: June 19, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead day-to-day operations and optimization of Kyndryl's data centers and office facilities in Guadalajara, Mexico.
Ensure facilities are safe, compliant, efficient, and aligned with the organization's strategic goals while delivering exceptional employee and operational experiences.
Manage site costs, identify cost-saving initiatives, and maintain high-quality service delivery.
Represent RDC and Kyndryl to service partners and the external community, acting as a centralized gatekeeper for site project execution.
Drive RE&F project management standards, methodologies, processes, and governance.

📝 Enhancement Note: This role requires a strong background in facilities management, with a focus on data center operations and a proven track record of cost management and stakeholder engagement.

💻 Primary Responsibilities

Facility Management: Own and manage site operations and asset governance, ensuring facilities are safe, compliant, and efficient.
Cost Management: Manage site costs, identify and implement cost-saving initiatives while maintaining high-quality service delivery.
Stakeholder Management: Represent RDC and Kyndryl to service partners and the external community, acting as a centralized gatekeeper for site project execution.
Project Management: Drive RE&F project management standards, methodologies, processes, and governance.
Resource Leveraging: Leverage site resources (people, technology, communication) and partner with stakeholders to deliver operational capabilities.
Data Integrity: Ensure data integrity for site-level information and maintain comprehensive site records for audit and reporting purposes.
Third-Party Management: Manage third-party provider performance at the site level and negotiate contracts for optimal service and cost efficiency.
Global Initiatives: Execute global initiatives and implement global standards, technologies, and best practices.
Budgeting & Planning: Contribute to annual business planning and Opex/Capex budgeting at the regional level.
Relationship Building: Maintain relationships with key stakeholders and support partners (IT, Comms, Legal, EHS, HR, Security, etc.).
Project Management: Act as project manager for site projects as needed.

📝 Enhancement Note: This role requires a high level of organizational skills, attention to detail, and the ability to manage multiple projects and stakeholders simultaneously.

🎓 Skills & Qualifications

Education: Bachelor's degree in Facilities Management, Engineering, or a related field is preferred.

Experience: A minimum of 4 years of professional experience in facilities management, with a focus on data center operations and cost management.

Required Skills:

Proven experience in facilities support, creating a productive and engaging work environment.
Ability to lead initiatives to enhance workplace satisfaction and sustainability.
Experience addressing employee feedback regarding facilities promptly and effectively.
Demonstrated ability to take full ownership of the site's appearance and condition—inside and out.
Intermediate English language skills.

Preferred Skills and Experience:

Data Center Certifications:
- Nivel 1: Data Center Design Awareness (DCDA)
- Nivel 2: Energy & Sustainability (antes EPRO)
- Nivel 3: Business Continuity Management (BCM)
- Nivel 3: Operations PRO (OPRO)
Design Certifications:
- CDCP
- CDCS
- CDE
Operations Certifications:
- CDFOM
- CDRP

📝 Enhancement Note: While not explicitly stated, having experience with data center infrastructure management (DCIM) tools and knowledge of data center best practices would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio showcasing your experience in data center management, including case studies demonstrating your ability to optimize facilities, manage costs, and improve operational efficiency.
Examples of successful stakeholder management, including partnerships with service providers and internal teams.
Evidence of your ability to manage projects, including timelines, budgets, and resources.

Technical Documentation:

Detailed documentation of your approach to data center management, including processes, standards, and best practices.
Case studies demonstrating your ability to drive cost savings and improve operational efficiency.
Evidence of your ability to manage and maintain accurate site records for audit and reporting purposes.

📝 Enhancement Note: As this role involves managing data centers, it is essential to highlight any experience with data center-specific technologies, such as uninterruptible power supply (UPS) systems, computer room air conditioners (CRAC), and raised floors.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Guadalajara, Mexico, is estimated to be between MXN 150,000 and MXN 250,000 per month, based on market research and industry standards for senior facilities management roles.

Benefits:

Employee Learning Programs: Access to learning programs from industry-leading providers such as Microsoft, Google, Amazon, and Skillsoft.
Volunteering Opportunities: Kyndryl's company-wide volunteering and giving platform allows employees to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

Working Hours: The standard working hours for this role are 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: While the salary range is an estimate, it is essential to research local salary standards and cost of living in Guadalajara, Mexico, to ensure the compensation package is competitive and attractive to potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Kyndryl is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems for its clients.

Company Size: Kyndryl is a large company with a global presence, employing over 90,000 people worldwide.

Founded: Kyndryl was founded in 2021 as a spin-off from IBM's managed infrastructure services business.

Team Structure:

The Site Lead for Office and Data Center reports directly to the Territory Leads within the RDC (Real Estate & Facilities) team.
The RDC team works closely with other internal teams, such as IT, Comms, Legal, EHS, HR, and Security, to ensure facilities are safe, compliant, and efficient.

Development Methodology:

Kyndryl follows global standards and best practices for facilities management, including ISO 9001, ISO 14001, and ISO 45001 certifications.
The company uses data-driven decision-making and continuous improvement methodologies to optimize its facilities and operations.

Company Website: Kyndryl

📝 Enhancement Note: Kyndryl's focus on global standards and data-driven decision-making indicates a strong commitment to operational excellence and continuous improvement in its facilities management practices.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position within the facilities management and data center operations domain. It requires a high level of expertise in facilities management, data center operations, and stakeholder management.

Reporting Structure: The Site Lead for Office and Data Center reports directly to the Territory Leads within the RDC team and works closely with various internal teams to ensure facilities are safe, compliant, and efficient.

Technical Impact: This role has a significant impact on Kyndryl's ability to deliver high-quality, mission-critical technology services to its clients by ensuring its facilities are safe, compliant, efficient, and aligned with the organization's strategic goals.

Growth Opportunities:

Career Progression: With Kyndryl's "start here, go anywhere" approach, there are opportunities for career progression into more senior or technical roles within the facilities management and data center operations domains.
Technical Skill Development: Kyndryl offers access to learning programs from industry-leading providers, allowing employees to develop their technical skills and stay up-to-date with the latest trends and best practices in facilities management and data center operations.
Leadership Development: As a senior-level role, this position offers opportunities for leadership development and the chance to mentor and guide junior team members.

📝 Enhancement Note: Kyndryl's commitment to employee development and growth, along with its "start here, go anywhere" approach, creates a strong foundation for career progression and technical skill development within the facilities management and data center operations domains.

🌐 Work Environment

Office Type: Kyndryl's offices are modern, collaborative workspaces designed to foster innovation and creativity.

Office Location(s): The Site Lead for Office and Data Center is based in Guadalajara, Mexico, with the opportunity to work on-site, remotely, or in a hybrid arrangement.

Workspace Context:

Collaborative Work Environment: Kyndryl's offices are designed to encourage collaboration and teamwork, with open-plan workspaces, meeting rooms, and breakout areas.
Development Tools: Kyndryl provides its employees with access to the latest tools and technologies required to perform their jobs effectively, including facilities management software and data center infrastructure management (DCIM) tools.
Cross-Functional Collaboration: The Site Lead for Office and Data Center works closely with various internal teams, such as IT, Comms, Legal, EHS, HR, and Security, to ensure facilities are safe, compliant, and efficient.

Work Schedule: The standard working hours for this role are 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Kyndryl's commitment to providing a collaborative and innovative work environment, along with its focus on employee development and growth, creates an attractive and engaging workplace for facilities management and data center operations professionals.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screen: A brief phone or video call to assess your communication skills, English language proficiency, and fit for the role.
Technical Assessment: A technical assessment focused on your facilities management and data center operations experience, including case studies, problem-solving exercises, and scenario-based questions.
Behavioral Assessment: A behavioral assessment to evaluate your leadership, stakeholder management, and problem-solving skills.
Final Interview: A final interview with the hiring manager and other key stakeholders to discuss your fit for the role, career aspirations, and alignment with Kyndryl's values and culture.

Portfolio Review Tips:

Highlight your experience in facilities management and data center operations, including case studies demonstrating your ability to optimize facilities, manage costs, and improve operational efficiency.
Showcase your ability to manage stakeholders, including service providers and internal teams, and drive successful project outcomes.
Include evidence of your ability to manage and maintain accurate site records for audit and reporting purposes.

Technical Challenge Preparation:

Brush up on your knowledge of data center best practices, including energy efficiency, sustainability, and operational excellence.
Familiarize yourself with Kyndryl's global standards and certifications, such as ISO 9001, ISO 14001, and ISO 45001.
Prepare for scenario-based questions that assess your ability to manage facilities, stakeholders, and projects in a dynamic and changing environment.

ATS Keywords: Facilities Management, Data Center Operations, Project Management, Stakeholder Management, Cost Management, Sustainability, Energy Efficiency, ISO 9001, ISO 14001, ISO 45001, Real Estate & Facilities, RDC, Kyndryl

📝 Enhancement Note: As this role involves managing data centers, it is essential to highlight any experience with data center-specific technologies, such as uninterruptible power supply (UPS) systems, computer room air conditioners (CRAC), and raised floors, as well as relevant certifications, such as those offered by the Uptime Institute.

🛠 Technology Stack & Web Infrastructure

Facilities Management Tools:

IBM TRIRIGA: Kyndryl's global facilities management software, used to manage and track facilities-related data, including maintenance requests, work orders, and asset information.
IBM Maximo: Kyndryl's enterprise asset management software, used to manage and track the lifecycle of physical assets, including data center equipment.
IBM Watson IoT: Kyndryl uses IBM Watson IoT to monitor and manage its data centers, providing real-time insights into equipment performance, energy consumption, and environmental conditions.

Data Center Infrastructure Management (DCIM) Tools:

Nlyte: Kyndryl uses Nlyte's DCIM software to manage and optimize its data center infrastructure, including power, cooling, and space utilization.
Sunbird: Kyndryl uses Sunbird's DCIM software to manage and monitor its data center infrastructure, providing real-time insights into power, cooling, and space utilization.

📝 Enhancement Note: Familiarity with IBM TRIRIGA, IBM Maximo, IBM Watson IoT, Nlyte, and Sunbird is not required but would be highly beneficial for this role.

👥 Team Culture & Values

Facilities Management Values:

Safety: Kyndryl prioritizes the safety of its employees and visitors, with a strong focus on risk management, incident prevention, and emergency response.
Compliance: Kyndryl is committed to ensuring its facilities are compliant with relevant laws, regulations, and industry standards, including ISO 9001, ISO 14001, and ISO 45001.
Efficiency: Kyndryl strives to optimize its facilities' performance, energy consumption, and operational efficiency, with a focus on continuous improvement and innovation.
Sustainability: Kyndryl is committed to minimizing its environmental impact and promoting sustainable practices in its facilities management and data center operations.

Collaboration Style:

Cross-Functional Collaboration: Kyndryl fosters a culture of collaboration and teamwork, with open lines of communication and regular communication channels between facilities management, IT, Comms, Legal, EHS, HR, and Security teams.
Knowledge Sharing: Kyndryl encourages knowledge sharing and learning opportunities, with regular training sessions, workshops, and mentoring programs.
Continuous Learning: Kyndryl provides access to learning programs from industry-leading providers, allowing employees to develop their technical skills and stay up-to-date with the latest trends and best practices in facilities management and data center operations.

📝 Enhancement Note: Kyndryl's commitment to safety, compliance, efficiency, and sustainability, along with its culture of collaboration and continuous learning, creates a strong foundation for successful facilities management and data center operations.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Energy Efficiency: Optimizing energy consumption in data centers while maintaining performance and reliability.
Sustainability: Implementing sustainable practices in data center operations, including renewable energy sources, energy-efficient technologies, and waste reduction.
Cost Management: Identifying and implementing cost-saving initiatives while maintaining high-quality service delivery and operational excellence.
Stakeholder Management: Balancing the needs and expectations of various internal teams, service providers, and external stakeholders.

Learning & Development Opportunities:

Career Progression: With Kyndryl's "start here, go anywhere" approach, there are opportunities for career progression into more senior or technical roles within the facilities management and data center operations domains.
Technical Skill Development: Kyndryl offers access to learning programs from industry-leading providers, allowing employees to develop their technical skills and stay up-to-date with the latest trends and best practices in facilities management and data center operations.
Leadership Development: As a senior-level role, this position offers opportunities for leadership development and the chance to mentor and guide junior team members.

📝 Enhancement Note: Kyndryl's commitment to employee development and growth, along with its "start here, go anywhere" approach, creates a strong foundation for career progression and technical skill development within the facilities management and data center operations domains.

💡 Interview Preparation

Technical Questions:

Facilities Management: Describe your experience in facilities management, including your approach to optimizing facilities, managing costs, and improving operational efficiency.
Data Center Operations: Explain your understanding of data center best practices, including energy efficiency, sustainability, and operational excellence.
Stakeholder Management: Discuss your experience managing stakeholders, including service providers and internal teams, and driving successful project outcomes.
Project Management: Describe your approach to project management, including your ability to manage timelines, budgets, and resources.

Company & Culture Questions:

Kyndryl Values: Explain how you align with Kyndryl's values, including safety, compliance, efficiency, and sustainability.
Collaboration: Describe your experience working in a collaborative environment and your ability to build and maintain relationships with internal teams, service providers, and external stakeholders.
Adaptability: Explain how you approach change and adaptability in a dynamic and changing environment.

Portfolio Presentation Strategy:

Case Studies: Highlight your experience in facilities management and data center operations, including case studies demonstrating your ability to optimize facilities, manage costs, and improve operational efficiency.
Stakeholder Management: Showcase your ability to manage stakeholders, including service providers and internal teams, and drive successful project outcomes.
Data Integrity: Include evidence of your ability to manage and maintain accurate site records for audit and reporting purposes.

📝 Enhancement Note: As this role involves managing data centers, it is essential to highlight any experience with data center-specific technologies, such as uninterruptible power supply (UPS) systems, computer room air conditioners (CRAC), and raised floors, as well as relevant certifications, such as those offered by the Uptime Institute.

📌 Application Steps

To apply for this Senior Lead, Data Center Management position at Kyndryl:

Tailor Your Resume: Highlight your experience in facilities management, data center operations, project management, and stakeholder management, using relevant keywords and industry-specific terminology.
Prepare Your Portfolio: Showcase your experience in facilities management and data center operations, including case studies demonstrating your ability to optimize facilities, manage costs, and improve operational efficiency.
Research Kyndryl: Familiarize yourself with Kyndryl's global standards, certifications, and commitment to safety, compliance, efficiency, and sustainability.
Prepare for the Interview: Brush up on your knowledge of data center best practices, including energy efficiency, sustainability, and operational excellence. Prepare for scenario-based questions that assess your ability to manage facilities, stakeholders, and projects in a dynamic and changing environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and facilities management industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Lead, Data Center Management