📍 Job Overview

Job Title: Senior IT Systems Engineer
Company: Celigo
Location: Hyderabad, India
Job Type: On-site
Category: IT Infrastructure & Systems
Date Posted: 2025-07-02
Experience Level: 2-5 years

🚀 Role Summary

Primary Responsibilities: Engineer IT solutions, handle level 2 and 3 help desk tickets, manage IT infrastructure and security posture, and develop self-service solutions for employees.
Key Skills: IT Solutions Engineering, Help Desk Support, Security Monitoring, Automation Scripting, API Calls, Troubleshooting, Interpersonal Skills, Communication Skills, Analytical Skills, Problem-Solving, Team Collaboration, Self-Motivation, Network Protocols, Operating Systems, Google Products, CIS Levels.

💻 Primary Responsibilities

🛠️ IT Solutions & Infrastructure Management

IT Solutions Engineering: Design, develop, and implement IT solutions to meet business needs, including SSO expansion, on/off-boarding automation, and other automation initiatives.
IT Infrastructure Management: Maintain and manage IT infrastructure, ensuring optimal performance, security, and reliability.
Security Posture Management: Monitor and maintain the company's security posture, conducting regular security audits and implementing best practices.

📞 Help Desk Support

Level 2 & 3 Ticket Handling: Handle and resolve complex help desk tickets from US, EMEA, and APAC regions, providing exceptional customer support.
Third-Party Support Liaison: Collaborate with third-party support teams to troubleshoot and resolve issues related to cloud-based services.

🛡️ Security & Compliance

Security Monitoring: Administer and manage security monitoring packages, such as Egnyte, to ensure data protection and compliance.
Security Audits: Conduct regular security audits and ensure compliance with relevant standards and regulations, such as CIS Levels.

🤝 Employee Empowerment

Self-Service Solutions: Develop and implement self-service solutions to empower employees, reduce ticket volume, and improve overall customer satisfaction.
Internal Process Automation: Leverage Celigo's integrator.io product to automate internal tasks and improve operational efficiency.

🎓 Skills & Qualifications

🎓 Education & Experience

Education: B.E/B.Tech in Computer Science or a related field.
Experience: 3-5 years of hands-on experience in IT systems engineering, help desk support, or a related role.

🛠️ Required Skills

Technical Skills: Familiarity with GSuite and other Google products, experience with JAMF, Intune, BetterCloud, Netsuite, Concur, and other relevant applications. Strong scripting skills and experience with API calls.
Soft Skills: Superior troubleshooting skills, effective interpersonal and communication skills, self-motivation, analytical and problem-solving abilities, and the ability to work effectively in a high-pressure, team-oriented environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

IT Solutions Projects: Highlight your experience in designing, developing, and implementing IT solutions, including SSO expansion, automation initiatives, and other relevant projects.
Help Desk Support: Showcase your ability to handle and resolve complex help desk tickets, demonstrating your problem-solving skills and customer support expertise.
Security & Compliance Projects: Include examples of security audits, security monitoring, and compliance projects, highlighting your commitment to data protection and best practices.

Technical Documentation:

Project Documentation: Provide detailed documentation for your IT solutions and security projects, including design decisions, implementation steps, and lessons learned.
Code Quality & Scripting: Demonstrate your commitment to code quality and scripting standards, including comments, version control, and automated testing.

💵 Compensation & Benefits

Salary Range: INR 12,00,000 - 18,00,000 per annum (Based on experience and skills)

Benefits:

Vacation & Holidays: 3 weeks of vacation and holidays to recharge and spend time with family and friends.
Strong Benefits Package: Comprehensive health, dental, and vision insurance, along with retirement plans and other benefits.
Tech Stipend: An annual allowance to purchase technology-related equipment and software.
Recognition Opportunities: Regular recognition and rewards for exceptional performance and contributions.

Working Hours: Full-time, 40 hours per week, with the possibility of working shifts to support global operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Celigo operates in the Software as a Service (SaaS) industry, focusing on application integration and automation.

Company Size: Medium-sized company with a global presence, offering a collaborative and innovative work environment.

Founded: 2006, with a strong focus on continuous improvement and growth.

Team Structure:

IT Department: A dedicated IT team responsible for managing IT infrastructure, security, and employee support.
Cross-Functional Collaboration: Close collaboration with other departments, including product, marketing, and sales, to ensure alignment with business needs and objectives.

Development Methodology:

Agile/Scrum: Celigo follows Agile/Scrum methodologies for project management and software development.
Code Review & Testing: Regular code reviews, automated testing, and quality assurance practices ensure high-quality deliverables.
Deployment Strategies: Celigo employs CI/CD pipelines and automated deployment strategies to ensure efficient and reliable software delivery.

Company Website: Celigo

📝 Enhancement Note: Celigo's focus on application integration and automation requires strong collaboration and communication skills, as well as a deep understanding of various business applications and processes.

📈 Career & Growth Analysis

Web Technology Career Level: Senior IT Systems Engineer, responsible for designing, implementing, and managing complex IT solutions and infrastructure, with a focus on security, compliance, and employee support.

Reporting Structure: Reports directly to the IT Director, working closely with other IT team members, as well as cross-functional stakeholders from product, marketing, and sales teams.

Technical Impact: Senior IT Systems Engineers at Celigo have a significant technical influence on the company's IT infrastructure, security posture, and employee support processes, ensuring optimal performance, reliability, and user satisfaction.

Growth Opportunities:

Technical Leadership: Develop expertise in specific IT domains, such as security, infrastructure, or automation, and take on leadership roles within the IT department.
Architecture & Design: Gain experience in IT architecture and design, contributing to strategic IT roadmaps and long-term planning.
Mentoring & Knowledge Sharing: Share your expertise with junior team members, fostering a culture of continuous learning and growth within the IT department.

📝 Enhancement Note: Celigo's focus on innovation and continuous improvement offers ample opportunities for growth and professional development, with a strong emphasis on technical leadership, architecture, and mentoring.

🌐 Work Environment

Office Type: On-site office located in Hyderabad, India, with a collaborative and innovative work environment.

Office Location(s): Hyderabad, India, with remote work arrangements available for specific roles and teams.

Workspace Context:

Collaborative Workspace: Open-plan office spaces designed to encourage collaboration, communication, and knowledge sharing.
Technical Equipment: Modern hardware and software tools, including high-performance workstations, multiple monitors, and specialized software for IT tasks.
Cross-Functional Collaboration: Regular interaction with other departments, including product, marketing, and sales, to ensure alignment with business needs and objectives.

Work Schedule: Full-time, 40 hours per week, with the possibility of working shifts to support global operations. Flexible work arrangements may be available for specific roles and teams.

📝 Enhancement Note: Celigo's on-site office in Hyderabad offers a collaborative and innovative work environment, with ample opportunities for cross-functional collaboration and knowledge sharing.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: A 30-45 minute phone screen to assess technical skills, problem-solving abilities, and cultural fit.
On-Site Technical Interview: A 2-3 hour on-site interview, including technical deep dives, system design discussions, and behavioral questions.
Final Decision: A final decision based on the candidate's technical skills, cultural fit, and alignment with Celigo's values and objectives.

Portfolio Review Tips:

IT Solutions Projects: Highlight your experience in designing, developing, and implementing IT solutions, including SSO expansion, automation initiatives, and other relevant projects.
Help Desk Support: Showcase your ability to handle and resolve complex help desk tickets, demonstrating your problem-solving skills and customer support expertise.
Security & Compliance Projects: Include examples of security audits, security monitoring, and compliance projects, highlighting your commitment to data protection and best practices.

Technical Challenge Preparation:

IT Solutions Challenges: Prepare for challenges related to IT solutions design, implementation, and management, focusing on scalability, performance, and security.
Help Desk Support Challenges: Brush up on your troubleshooting skills and customer support best practices, demonstrating your ability to handle complex help desk tickets efficiently and effectively.
Security & Compliance Challenges: Familiarize yourself with security best practices, compliance standards, and auditing processes, showcasing your commitment to data protection and risk management.

ATS Keywords: IT Systems Engineer, IT Infrastructure, Help Desk Support, Security Monitoring, Automation Scripting, API Calls, Troubleshooting, Interpersonal Skills, Communication Skills, Analytical Skills, Problem-Solving, Team Collaboration, Self-Motivation, Network Protocols, Operating Systems, Google Products, CIS Levels.

📝 Enhancement Note: Celigo's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on IT solutions design, implementation, and management, as well as help desk support and security.

🛠️ Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on IT infrastructure and systems management.

Backend & Server Technologies:

Server Platforms: Experience with Windows Server, Linux, and other relevant server platforms.
Database Management: Familiarity with database management systems, such as SQL Server, MySQL, and PostgreSQL.
Cloud Services: Experience with cloud services, such as AWS, Azure, and Google Cloud Platform (GCP).

Development & DevOps Tools:

IT Infrastructure Management Tools: Familiarity with IT infrastructure management tools, such as Microsoft System Center Configuration Manager (SCCM), JAMF, and Intune.
Monitoring & Logging Tools: Experience with monitoring and logging tools, such as Nagios, Zabbix, and ELK Stack.
Automation Tools: Strong scripting skills and experience with automation tools, such as PowerShell, Python, and Bash.

📝 Enhancement Note: Celigo's technology stack focuses on IT infrastructure and systems management, with a strong emphasis on server platforms, database management, cloud services, and automation tools.

👥 Team Culture & Values

Web Development Values:

Innovation & Continuous Improvement: Celigo encourages a culture of innovation and continuous improvement, with a strong focus on driving business value through technology.
Collaboration & Communication: Celigo values open communication, active listening, and effective collaboration, both within the IT department and across functional teams.
Customer Focus: Celigo prioritizes customer satisfaction, ensuring that IT solutions and services meet business needs and exceed user expectations.
Quality & Excellence: Celigo strives for high-quality deliverables, with a strong commitment to best practices, process improvement, and continuous learning.

Collaboration Style:

Cross-Functional Integration: Celigo fosters a culture of cross-functional integration, with close collaboration between IT, product, marketing, and sales teams.
Code Review & Knowledge Sharing: Regular code reviews and knowledge-sharing sessions encourage continuous learning and growth within the IT department.
Mentoring & Technical Leadership: Celigo supports a culture of mentoring and technical leadership, with experienced team members sharing their expertise with junior colleagues.

📝 Enhancement Note: Celigo's web development values and collaboration style emphasize innovation, continuous improvement, customer focus, and quality, with a strong emphasis on cross-functional integration, knowledge sharing, and technical leadership.

🌐 Challenges & Growth Opportunities

Technical Challenges:

IT Infrastructure Management: Design, implement, and manage complex IT infrastructure, ensuring optimal performance, security, and reliability.
Security & Compliance: Stay up-to-date with emerging security threats, best practices, and compliance standards, ensuring data protection and regulatory compliance.
Help Desk Support: Handle and resolve complex help desk tickets efficiently and effectively, demonstrating strong troubleshooting skills and customer support expertise.
Automation & Process Improvement: Identify and implement automation initiatives to improve IT processes, reduce manual effort, and drive business value.

Learning & Development Opportunities:

Technical Skill Development: Develop expertise in specific IT domains, such as security, infrastructure, or automation, and stay up-to-date with emerging technologies and best practices.
Leadership & Mentoring: Take on leadership roles within the IT department, mentoring junior team members, and fostering a culture of continuous learning and growth.
Conference Attendance & Certification: Attend industry conferences, obtain relevant certifications, and engage with professional communities to expand your knowledge and network.

📝 Enhancement Note: Celigo's technical challenges and learning opportunities focus on IT infrastructure management, security, and help desk support, with a strong emphasis on automation, process improvement, and technical leadership.

💡 Interview Preparation

Technical Questions:

IT Infrastructure Management: Describe your experience in designing, implementing, and managing complex IT infrastructure, focusing on scalability, performance, and security.
Security & Compliance: Explain your approach to security audits, risk management, and compliance, highlighting your commitment to data protection and best practices.
Help Desk Support: Share your experience in handling and resolving complex help desk tickets, demonstrating your problem-solving skills and customer support expertise.
Automation & Process Improvement: Discuss your experience in identifying and implementing automation initiatives, focusing on driving business value and improving IT processes.

Company & Culture Questions:

Celigo's Mission & Values: Explain how you align with Celigo's mission and values, emphasizing your commitment to innovation, continuous improvement, and customer focus.
Cross-Functional Collaboration: Describe your experience working with cross-functional teams, highlighting your ability to communicate effectively and drive business value through technology.
IT Strategy & Roadmap: Discuss your approach to IT strategy and roadmap development, emphasizing your ability to align IT solutions with business objectives and drive long-term growth.

Portfolio Presentation Strategy:

IT Solutions Projects: Highlight your experience in designing, developing, and implementing IT solutions, including SSO expansion, automation initiatives, and other relevant projects.
Help Desk Support: Showcase your ability to handle and resolve complex help desk tickets, demonstrating your problem-solving skills and customer support expertise.
Security & Compliance Projects: Include examples of security audits, security monitoring, and compliance projects, highlighting your commitment to data protection and best practices.

📝 Enhancement Note: Celigo's interview process focuses on assessing technical skills, problem-solving abilities, and cultural fit, with a strong emphasis on IT infrastructure management, security, and help desk support.

📌 Application Steps

To apply for this Senior IT Systems Engineer position at Celigo:

Customize Your Portfolio: Highlight your experience in IT solutions design, implementation, and management, as well as help desk support and security projects, with a focus on responsive design, performance optimization, and accessibility standards.
Optimize Your Resume: Emphasize your technical skills, problem-solving abilities, and customer support expertise, with a focus on relevant IT keywords and industry-specific achievements.
Prepare for Technical Challenges: Brush up on your IT solutions design, implementation, and management skills, as well as help desk support and security best practices, focusing on Celigo's technology stack and industry-specific challenges.
Research Celigo: Familiarize yourself with Celigo's mission, values, and company culture, emphasizing your alignment with the company's objectives and commitment to driving business value through technology.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior IT Systems Engineer