📍 Job Overview

• Job Title: Senior IT Systems Administrator
• Company: United Nations Industrial Development Organization (UNIDO)
• Location: Vienna, Austria
• Job Type: On-site, Full-time
• Category: IT Systems Administration
• Date Posted: July 28, 2025
• Experience Level: 10+ years
• Remote Status: On-site

🚀 Role Summary

The Senior IT Systems Administrator role at UNIDO involves providing technical support to Windows-related hardware and software, managing user accounts, and ensuring secure and efficient IT services. The incumbent will work closely with the Infrastructure Team Lead and the Chief of COR/DIT to maintain and enhance the organization's IT infrastructure.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role requires a high level of technical expertise and experience in managing Windows environments, user accounts, and IT security operations.

💻 Primary Responsibilities

• Plan, implement, and support new Endpoint Deployment Tool
• Plan and implement major rollouts of Windows software to all user PCs
• Manage user accounts, permissions, and access rights in Active Directory and EntraID
• Support Microsoft 365 applications and services, including Defender, Intune, Exchange, EntraID, and Identity Management
• Support all aspects of IT Security Operations in the area of responsibility
• Administer Active Directory, including group policy, sites and services, DNS, and DHCP
• Migrate applicable Group Policies from Active Directory to cloud-based systems
• Manage and maintain Windows servers, including installation, security management, configuration, performance monitoring, troubleshooting, updates, patches, etc.
• Collaborate with other IT team members to resolve technical issues and improve system performance

🎓 Skills & Qualifications

Education

• Completed higher secondary education, high school diploma, or equivalent is required.
• Relevant certifications in IT Service Management and Information Security, such as ITIL and ISO27001, are desirable.

Experience

• Minimum of ten (10) years of working experience in IT Operations, Infrastructure, and/or Support is required.
• Relevant professional certifications, particularly Microsoft Certified, are desirable.
• Relevant certifications such as ITIL Foundation in IT Service Management are an asset.
• Good organizing skills and ability to prioritize work assignments, organize own schedule, perform routine work independently, act proactively, meet deadlines, adapt to changing demands while following established procedures are required.
• Strong customer relations skills with the ability to analyze incidents and provide problem resolution support in a timely and efficient manner are required.
• Knowledge of office productivity applications (such as MS Office products) and a good understanding of computer systems, remote connectivity, and mobile devices are required.
• Experience in using any professional IT service management tool such as TopDesk, JIRA, OTRS, SolarWind, Service Now, etc. is required.
• Experience in IT assets management and software deployment tools is desirable.
• Experience in Account and Policy Management in Microsoft Active Directory and Microsoft 365 is required.

Languages

• Fluency in written and spoken English is required.
• Fluency and/or working knowledge of another official UN language is desirable.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not applicable for this role.
• Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range

• Indicative Minimum Net Annual Salary: 66,981 EUR (based on UNIDO salary scale for G6 grade)

Benefits

• UNIDO offers a comprehensive benefits package, including health insurance, pension plans, and leave entitlements. For detailed information on UNIDO benefits, please refer to the UNIDO Careers website.

Working Hours

• The working hours for this position are 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry

• UNIDO is a specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization, and environmental sustainability.

Company Size

• UNIDO is a medium-sized organization with approximately 800 employees worldwide.

Founded

• UNIDO was established in 1966 and has its headquarters in Vienna, Austria.

Team Structure

• The IT team at UNIDO consists of various units, including the Digitalization, Innovation, and TC Optimization Services (COR/DIT), which focuses on enabling the Organization through innovative digital solutions and ensuring secure and efficient IT services.

Development Methodology

• UNIDO follows Agile methodologies for software development, with a focus on continuous improvement, collaboration, and customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level

• The Senior IT Systems Administrator role is at the senior specialist level, requiring a high degree of technical expertise and experience in managing Windows environments and IT security operations.

Reporting Structure

• The Senior IT Systems Administrator reports directly to the Infrastructure Team Lead and works closely with the Chief of COR/DIT.

Technical Impact

• The Senior IT Systems Administrator plays a crucial role in maintaining and enhancing UNIDO's IT infrastructure, ensuring the organization's IT services are secure, efficient, and responsive to the needs of its users.

🌐 Work Environment

Office Type

• UNIDO's headquarters is located in Vienna, Austria, with a modern office environment that promotes collaboration and innovation.

Office Location(s)

• The primary office location for this role is in Vienna, Austria.

Workspace Context

• The IT team at UNIDO works in a collaborative environment, with access to relevant tools, resources, and cross-functional team interaction.

Work Schedule

• The working hours for this position are 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📄 Application & Technical Interview Process

Interview Process

1. Application Review: UNIDO will review all applications and contact shortlisted candidates for an initial interview.
2. Technical Assessment: Candidates may be required to complete a technical assessment or coding challenge relevant to the role's responsibilities.
3. Final Interview: Shortlisted candidates will be invited for a final interview with the hiring manager and other relevant stakeholders.

Portfolio Review Tips

• Not applicable for this role.

Technical Challenge Preparation

• Not applicable for this role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies

• Not applicable for this role.

Backend & Server Technologies

• Windows Server
• Active Directory
• Microsoft 365 (Defender, Intune, Exchange, EntraID, Identity Management)
• IT Service Management tools (TopDesk, JIRA, OTRS, SolarWind, Service Now, etc.)

Development & DevOps Tools

• Not applicable for this role.

👥 Team Culture & Values

Web Development Values

• Integrity: Work honestly, openly, and impartially.
• Professionalism: Work hard and competently in a committed and responsible manner.
• Respect for Diversity: Work together effectively, respectfully, and inclusively, regardless of differences in culture and perspective.
• Focus on People: Cooperate to fully reach potential, with emotional intelligence and receptiveness.
• Focus on Results and Responsibilities: Focus on planning, organizing, and managing work effectively and efficiently, with accountability for achieving results and meeting performance standards.
• Communicate and Earn Trust: Communicate effectively with one another and build an environment of trust where everyone can excel in their work.
• Think Outside the Box and Innovate: Continuously improve, support innovation, share knowledge, and learn from one another.

📌 Application Steps

To apply for the Senior IT Systems Administrator position at UNIDO:

1. Visit the UNIDO Careers website.
2. Search for the job title "Senior IT Systems Administrator" and click on the job posting.
3. Carefully review the job description and ensure you meet the required qualifications.
4. Prepare your application documents, including a cover letter and resume, highlighting your relevant experience and skills.
5. Submit your application through the UNIDO Online Recruitment System before the deadline.

📝 Enhancement Note: Applicants are encouraged to tailor their application materials to the specific requirements and responsibilities outlined in the job description to increase their chances of being shortlisted for an interview.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor the job description to emphasize the technical aspects of the Senior IT Systems Administrator role, focusing on Windows environment management, Active Directory administration, and IT security operations.
• Highlight the required experience and certifications in IT Service Management and Information Security, such as ITIL and ISO27001.
• Emphasize the need for strong customer relations skills and the ability to analyze incidents and provide problem resolution support in a timely and efficient manner.
• Include specific details about the UNIDO organization, its mission, and the role of the IT team in supporting the organization's goals.
• Provide information on the UNIDO benefits package, including health insurance, pension plans, and leave entitlements.
• Include details on the UNIDO work environment, office location, and work schedule for the Senior IT Systems Administrator role.
• Provide specific guidance on the application process, including how to submit an application through the UNIDO Online Recruitment System and the review process for shortlisted candidates.
• Include any relevant information on the UNIDO interview process, technical assessments, or coding challenges for the Senior IT Systems Administrator role.
• Ensure the job description is comprehensive, well-organized, and valuable to IT professionals seeking senior-level IT Systems Administrator positions within the United Nations system or similar international organizations.