Senior Generator Field Technician

📍 Job Overview

• Job Title: Senior Generator Field Technician
• Company: National Power, LLC
• Location: Atlanta, Georgia, United States
• Job Type: Full-Time, Remote
• Category: Field Technician, Senior Role

🚀 Role Summary

National Power, LLC is seeking an experienced Senior Generator Field Technician to lead and mentor a team of service technicians in performing maintenance, repairs, and startup services on industrial generators and related equipment. This role requires a high level of technical expertise, strong leadership capabilities, and a commitment to customer-focused service.

💻 Primary Responsibilities

• Team Leadership & Development:

  • Supervise and direct the work of assigned service technicians within a geographic territory
  • Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance
  • Identify and assign team members to provide field support and mentorship to other service technicians
  • Partner with the Service Director to resolve employee performance or behavioral issues and determine staffing needs
  • Participate in recruiting and hiring of field service technicians

• Customer Support & Troubleshooting:

  • Serve as the first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery
  • Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
  • Make pre-startup site visits to advise and assist installing contractors

• Safety & Quality Control:

  • Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
  • Execute Quality Control programs within assigned geographic territory, working with the Technical Service Manager to implement QC procedures and ensure proper documentation

• Project Planning & Support:

  • Support Service Manager in reviewing work orders at all stages of project execution
  • Drive and promote continuous improvement of field operations
  • Provide customer-focused support to enhance customer relationships and resolve concerns
  • Support planning and quoting of complex service projects
  • Assist Service Director with Generac warranty process administration

🎓 Skills & Qualifications

Education:

• High school diploma or GED preferred

Experience & Certifications:

• Generac Master Technician or equivalent certification and training is required
• High level of expertise with switchgear

Skills:

• Positive attitude and strong customer service skills required
• Ability to manage a team of technicians
• Fluency in written and spoken English
• Ability to read and interpret documents such as safety rules and procedure manuals
• Ability to write routine reports and correspondence
• Intermediate knowledge of Microsoft Office applications
• Strong organizational, computer, and communication skills
• Ability to lift and carry heavy objects, up to 75lbs
• Ability to work in various weather conditions and near moving mechanical parts

💵 Compensation & Benefits

• Salary Range: $70,000 - $90,000 per year (based on experience and certifications)
• Benefits:
  • Three weeks of paid vacation after 90 days
  • Up to 9 paid company holidays
  • Paid sick time
  • Company-paid Life Insurance ($75,000)
  • Company-paid Short-term and Long-term Disability Insurance
  • Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
  • 401(k) retirement savings plan with company matching
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)

📈 Work Environment

• Work Arrangement: Remote, with occasional overnight travel required
• Working Hours: 40 hours per week, with flexible scheduling for emergency repairs and maintenance windows
• Work Conditions: Field-based, working in various weather conditions and near moving mechanical parts

📌 Application & Interview Process

• To apply, submit your application through the provided link
• Prepare for technical interviews by reviewing the job description, practicing common interview questions, and researching the company
• Be ready to discuss your leadership experience, technical expertise, and customer service skills in detail

📢 Equal Opportunity Employer

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. The company affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity, or any other status protected under local, state, or federal laws.

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and certifications. The benefits package is comprehensive and includes health, dental, and vision insurance, as well as retirement savings and flexible spending accounts. The work environment is field-based and may require travel, with occasional overnight stays. The company offers equal employment opportunities and encourages applicants from diverse backgrounds to apply.