Senior Field Technician at Vontier

📍 Job Overview

Job Title: Senior Field Technician
Company: Vontier
Location: Bangkok, Thailand
Job Type: On-site
Category: Field Service & Installation
Date Posted: 2025-07-29
Experience Level: 2-5 years

🚀 Role Summary

Lead technical installations, troubleshooting, and support of POS systems at client sites
Mentor and guide junior technicians during field deployments
Ensure exceptional customer service and operational success through professional and efficient deployments
Collaborate with project managers, vendors, and clients to coordinate rollouts and resolve issues

📝 Enhancement Note: This role requires a balance of technical expertise, leadership, and customer service skills to ensure successful POS system installations and ongoing support.

💻 Primary Responsibilities

Installation & Configuration: Install and configure POS hardware and software at client locations, ensuring compliance with company standards and customer expectations
Technical Leadership: Lead and mentor junior technicians during field deployments, providing guidance and support to ensure successful project completion
Troubleshooting: Diagnose and resolve technical issues related to terminals, peripherals, and networks, minimizing downtime and maximizing customer satisfaction
Project Coordination: Collaborate with project managers, vendors, and clients to ensure timely rollouts, addressing any challenges that arise during the deployment process
System Testing & Training: Conduct system testing post-installation and provide user training to ensure clients can effectively utilize the deployed POS systems
Documentation & Reporting: Maintain detailed documentation of all technical activities, ensuring accurate records for future reference and troubleshooting
Compliance & Quality Assurance: Ensure compliance with company standards and customer expectations, delivering high-quality service and installations that meet or exceed client requirements
Travel & Availability: Travel to client sites as required, including after-hours and weekends when necessary to ensure project deadlines are met

📝 Enhancement Note: This role demands a high level of technical proficiency, strong leadership skills, and a customer-focused mindset to deliver exceptional service and support to clients.

🎓 Skills & Qualifications

Education: A diploma or degree in IT, Computer Engineering, or a related field is required for this role. Relevant coursework in computer science, networking, or a related discipline is preferred.

Experience: Candidates should have 3-5 years of experience in POS system installation or field service roles. Familiarity with POS hardware, networking, and Windows operating systems is essential.

Required Skills:

Proven experience in POS system installation and maintenance
Strong technical troubleshooting skills, with a focus on POS hardware, software, and networking
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
Demonstrated leadership and mentoring skills, with the ability to guide and support junior technicians during field deployments
Proficiency in Windows operating systems and basic networking concepts (TCP/IP, routers, switches)
Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently
A customer-first mindset, with a commitment to delivering exceptional service and support to clients
Willingness to travel frequently and work independently under pressure

Preferred Skills:

Certifications in networking or systems support (e.g., CompTIA, Cisco, Microsoft)
Experience with multiple POS systems and hardware platforms
Familiarity with project management principles and Agile methodologies
Knowledge of the convenience retail industry and its specific POS system requirements

📝 Enhancement Note: Candidates with relevant certifications, industry-specific experience, and project management skills will have a competitive advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Detailed documentation of past POS system installation projects, including hardware and software specifications, network diagrams, and any unique challenges faced during deployment
Case studies demonstrating successful troubleshooting and problem-solving skills, with a focus on POS hardware, software, and networking issues
Examples of user training materials and resources created for clients, showcasing strong communication and instructional design skills
Testimonials or recommendations from satisfied clients, highlighting exceptional customer service and support

Technical Documentation:

Detailed technical specifications and installation guides for various POS systems and hardware platforms
Network diagrams and configuration files, demonstrating a strong understanding of networking concepts and best practices
Troubleshooting guides and diagnostic tools, showcasing proficiency in identifying and resolving complex technical issues
User training materials and resources, with a focus on clear and concise communication of technical concepts to non-technical users

📝 Enhancement Note: A strong portfolio will demonstrate a candidate's technical proficiency, problem-solving skills, and commitment to exceptional customer service and support.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bangkok, Thailand, is approximately 35,000 - 50,000 THB per month, based on industry standards and regional cost of living. This range is inclusive of base salary and any applicable bonuses or incentives.

Benefits:

Comprehensive health insurance coverage, including medical, dental, and vision care
Retirement savings plan with company matching contributions
Generous vacation and leave policies, including paid time off, sick leave, and parental leave
Employee assistance programs, offering confidential counseling and support services
Professional development opportunities, including training, certifications, and career advancement resources
A dynamic and inclusive work environment that fosters collaboration, innovation, and continuous learning

Working Hours: This role follows a standard 40-hour workweek, with the potential for overtime and on-call responsibilities as needed to ensure client satisfaction and project deadlines. Flexible scheduling and remote work arrangements may be available in certain circumstances.

📝 Enhancement Note: The salary range and benefits package for this role are competitive within the industry and reflect the company's commitment to attracting and retaining top talent in the field service and installation sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Vontier operates in the global industrial technology sector, focusing on productivity, automation, and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem.

Company Size: Vontier is a large, global organization with a diverse set of industry-leading brands, including Invenco by GVR, Orpak, Insite360, and GVR. This size enables the company to offer extensive resources, opportunities, and career growth potential to its employees.

Founded: Vontier was founded in 2021 through the integration of groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide. The company's global headquarters is located in Greensboro, North Carolina, USA.

Team Structure:

The field service and installation team consists of experienced technicians, team leads, and managers who work collaboratively to deliver exceptional service and support to clients
The team is organized into regional and functional groups, with clear lines of communication and reporting structures to ensure efficient project management and resource allocation
Cross-functional collaboration is encouraged, with regular communication and coordination between field service teams, project managers, and other internal stakeholders

Development Methodology:

Vontier employs Agile project management methodologies, with a focus on iterative development, continuous improvement, and customer satisfaction
The company emphasizes a culture of innovation, collaboration, and continuous learning, with regular training and development opportunities for employees at all levels
Vontier's commitment to personal growth, work-life balance, and collaboration fuels a dynamic and inclusive work environment where creativity flourishes, and ideas accelerate into impactful solutions

Company Website: Vontier

📝 Enhancement Note: Vontier's global presence, diverse industry expertise, and commitment to innovation and continuous learning make it an attractive employer for field service and installation professionals seeking growth and development opportunities.

📈 Career & Growth Analysis

Web Technology Career Level: The Senior Field Technician role is an advanced position within the field service and installation career path. It requires a high level of technical expertise, leadership, and customer service skills to ensure successful POS system installations and ongoing support.

Reporting Structure: Senior Field Technicians typically report directly to Field Service Managers or Regional Field Service Directors, depending on the organization's structure and size. They may also collaborate with project managers, vendors, and clients to coordinate rollouts and resolve issues.

Technical Impact: Senior Field Technicians play a critical role in ensuring the smooth deployment and operation of POS systems, which are essential for the convenience retail industry's success. Their work directly impacts customer satisfaction, operational efficiency, and revenue generation for clients.

Growth Opportunities:

Technical Specialization: Senior Field Technicians can specialize in specific POS systems, hardware platforms, or industry verticals, becoming subject matter experts and driving best practices within the organization
Team Leadership: With experience and demonstrated leadership skills, Senior Field Technicians may progress to Team Lead or Manager roles, overseeing the work of junior technicians and driving team success
Cross-functional Collaboration: Senior Field Technicians may transition into project management, business development, or other internal roles, leveraging their technical expertise and customer service skills to drive strategic initiatives and improve operational efficiency
Global Mobility: Vontier's global presence offers opportunities for Senior Field Technicians to work in different countries and regions, gaining international experience and exposure to diverse markets and cultures

📝 Enhancement Note: The Senior Field Technician role provides a strong foundation for career growth and development within the field service and installation sector, with numerous opportunities for technical specialization, leadership, and cross-functional collaboration.

🌐 Work Environment

Office Type: Vontier's field service and installation teams typically work in a hybrid office-field environment, with a significant portion of their time spent on-site at client locations. The company's offices are designed to be collaborative, innovative, and comfortable, fostering productivity and creativity.

Office Location(s): Vontier has a strong global presence, with offices and operations in over 20 countries. The specific office locations for field service and installation teams will depend on the region and client base they serve.

Workspace Context:

Collaboration: Field service and installation teams work closely with project managers, vendors, and clients to ensure successful POS system deployments and ongoing support. Regular communication and coordination are essential for efficient project management and resource allocation
Development Tools: Vontier provides its field service and installation teams with the necessary tools and resources to perform their jobs effectively, including POS system-specific software, diagnostic tools, and networking equipment
Cross-functional Interaction: Field service and installation teams collaborate with various internal stakeholders, including sales, marketing, and product development teams, to ensure client needs are met and to drive continuous improvement in POS system design and deployment processes

Work Schedule: Field service and installation teams typically work standard business hours, with the potential for overtime and on-call responsibilities as needed to ensure client satisfaction and project deadlines. Flexible scheduling and remote work arrangements may be available in certain circumstances.

📝 Enhancement Note: Vontier's commitment to personal growth, work-life balance, and collaboration creates a dynamic and inclusive work environment where field service and installation professionals can thrive and excel in their careers.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A brief phone or video call to assess communication skills, cultural fit, and basic technical proficiency
Technical Assessment: A hands-on, in-depth evaluation of the candidate's POS system installation, troubleshooting, and networking skills, as well as their problem-solving abilities and customer service mindset
Behavioral Interview: A comprehensive discussion of the candidate's leadership, mentoring, and teamwork skills, as well as their ability to work independently under pressure and adapt to changing client needs
Final Evaluation: A thorough review of the candidate's technical skills, cultural fit, and overall potential for success in the role, with input from multiple stakeholders within the field service and installation team

Portfolio Review Tips:

Technical Depth: Highlight detailed, technical aspects of past POS system installation projects, including hardware and software specifications, network diagrams, and any unique challenges faced during deployment
Problem-Solving Focus: Emphasize case studies demonstrating successful troubleshooting and problem-solving skills, with a focus on POS hardware, software, and networking issues
Customer Service Orientation: Showcase user training materials and resources created for clients, highlighting strong communication and instructional design skills, as well as testimonials or recommendations from satisfied clients
Portfolio Presentation: Use clear and concise language to explain technical concepts and processes to non-technical interviewers, ensuring that the portfolio's content is easily understood and relevant to the role

Technical Challenge Preparation:

POS System Familiarization: Brush up on the specific POS systems and hardware platforms used by Vontier, ensuring a strong understanding of their features, functionality, and installation requirements
Networking Fundamentals: Review basic networking concepts (TCP/IP, routers, switches) and ensure proficiency in configuring and troubleshooting network connections for POS systems
Customer Service Skills: Practice active listening, clear communication, and empathy, demonstrating the ability to understand and address client needs effectively and efficiently
Leadership & Mentoring: Prepare examples of successful leadership and mentoring experiences, highlighting the ability to guide and support junior technicians during field deployments and drive team success

ATS Keywords: [Comprehensive list of field service and installation-relevant keywords for resume optimization, organized by category: POS system installation, troubleshooting, networking, customer service, leadership, menthetical skills, industry terms]

📝 Enhancement Note: A well-prepared portfolio and strong interview performance will demonstrate a candidate's technical proficiency, problem-solving skills, and commitment to exceptional customer service and support, increasing their chances of success in the Senior Field Technician role.

🛠 Technology Stack & Web Infrastructure

POS Hardware & Software:

Hardware: Familiarity with various POS hardware components, including terminals, printers, scanners, and payment processing devices, is essential for this role
Software: Proficiency in POS system software, including operating systems, applications, and middleware, is required for successful installation, configuration, and support
Payment Processing: Experience with payment processing systems, including credit card, debit card, and mobile payment solutions, is preferred

Networking:

Protocols: Strong understanding of networking protocols, including TCP/IP, HTTP, and HTTPS, as well as experience with network topologies, routing, and switching
Hardware: Familiarity with networking hardware, including routers, switches, and wireless access points, as well as experience in configuring and managing network connections for POS systems
Security: Knowledge of network security principles, including encryption, authentication, and access control, is essential for ensuring the protection of sensitive client data

Diagnostic & Testing Tools:

Software: Proficiency in using diagnostic and testing tools, such as POS system-specific software, command-line interfaces, and remote desktop protocols, is required for effective troubleshooting and problem resolution
Hardware: Familiarity with diagnostic hardware, including multimeter, oscilloscope, and logic analyzer, as well as experience in using these tools to identify and resolve technical issues

📝 Enhancement Note: A strong understanding of POS system hardware, software, and networking, as well as experience with diagnostic and testing tools, is essential for success in the Senior Field Technician role.

👥 Team Culture & Values

Field Service & Installation Values:

Customer Focus: A commitment to delivering exceptional service and support to clients, with a customer-first mindset and a strong dedication to understanding and meeting their unique needs
Technical Expertise: A deep understanding of POS system hardware, software, and networking, with a continuous commitment to learning and staying up-to-date with industry trends and best practices
Leadership & Mentoring: A willingness to lead and mentor junior technicians, driving team success and fostering a collaborative and inclusive work environment
Problem-Solving: A proactive approach to identifying and resolving technical issues, with a focus on efficiency, innovation, and continuous improvement
Adaptability: A strong ability to adapt to changing client needs, project requirements, and work environments, with a flexible and resilient mindset

Collaboration Style:

Cross-functional Integration: Field service and installation teams work closely with various internal stakeholders, including sales, marketing, and product development teams, to ensure client needs are met and to drive continuous improvement in POS system design and deployment processes
Code Review Culture: Field service and installation teams collaborate to review and refine technical processes, ensuring best practices are followed and continuous improvement is achieved
Knowledge Sharing: Field service and installation teams share knowledge and expertise, fostering a culture of learning, growth, and innovation within the organization

📝 Enhancement Note: Vontier's field service and installation teams embody a customer-focused, technically proficient, and collaborative culture, driving exceptional service and support for clients and fostering a dynamic and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware & Software: Troubleshooting and resolving complex technical issues related to POS system hardware, software, and networking, often in demanding and time-sensitive client environments
Payment Processing: Ensuring the smooth operation of payment processing systems, including credit card, debit card, and mobile payment solutions, with a focus on security, reliability, and compliance with industry standards
Networking: Configuring and managing network connections for POS systems, with a strong understanding of networking protocols, hardware, and security principles
Customer Service: Addressing client needs and expectations, with a focus on exceptional service, clear communication, and effective problem resolution

Learning & Development Opportunities:

Technical Specialization: Specializing in specific POS systems, hardware platforms, or industry verticals, becoming a subject matter expert and driving best practices within the organization
Leadership Development: Developing and refining leadership skills, with a focus on mentoring, team building, and driving team success in a dynamic and collaborative work environment
Industry Knowledge: Expanding knowledge of the convenience retail industry, its specific POS system requirements, and emerging trends and technologies within the sector
Global Exposure: Gaining international experience and exposure to diverse markets and cultures through global mobility opportunities within Vontier

📝 Enhancement Note: The Senior Field Technician role presents numerous technical challenges and growth opportunities, with a strong focus on continuous learning, innovation, and exceptional customer service and support.

💡 Interview Preparation

Technical Questions:

POS System Installation: Describe your experience with POS system installation, including hardware and software configuration, network connectivity, and user training
Troubleshooting & Problem-Solving: Provide examples of successful troubleshooting and problem-solving scenarios, with a focus on POS system hardware, software, and networking issues
Payment Processing: Explain your experience with payment processing systems, including credit card, debit card, and mobile payment solutions, and any relevant security and compliance considerations
Networking: Discuss your understanding of networking protocols, hardware, and security principles, with a focus on configuring and managing network connections for POS systems

Company & Culture Questions:

Company Values: Explain how your personal values align with Vontier's commitment to personal growth, work-life balance, and collaboration, and how you would contribute to a dynamic and inclusive work environment
Team Dynamics: Describe your experience working in a collaborative, cross-functional team environment, and how you would contribute to a positive and productive team culture within Vontier
Adaptability: Provide examples of your ability to adapt to changing client needs, project requirements, and work environments, with a focus on flexibility, resilience, and continuous learning

Portfolio Presentation Strategy:

Technical Depth: Highlight detailed, technical aspects of past POS system installation projects, including hardware and software specifications, network diagrams, and any unique challenges faced during deployment
Problem-Solving Focus: Emphasize case studies demonstrating successful troubleshooting and problem-solving skills, with a focus on POS hardware, software, and networking issues
Customer Service Orientation: Showcase user training materials and resources created for clients, highlighting strong communication and instructional design skills, as well as testimonials or recommendations from satisfied clients
Portfolio Presentation: Use clear and concise language to explain technical concepts and processes to non-technical interviewers, ensuring that the portfolio's content is easily understood and relevant to the role

📝 Enhancement Note: A well-prepared portfolio and strong interview performance will demonstrate a candidate's technical proficiency, problem-solving skills, and commitment to exceptional customer service and support, increasing their chances of success in the Senior Field Technician role.

📌 Application Steps

To apply for this Senior Field Technician position at Vontier:

Portfolio Customization: Tailor your portfolio to highlight detailed, technical aspects of past POS system installation projects, with a focus on problem-solving, customer service, and leadership skills
Resume Optimization: Optimize your resume for field service and installation-relevant keywords, emphasizing technical proficiency, problem-solving skills, and customer service orientation
Technical Interview Preparation: Brush up on POS system installation, troubleshooting, and networking concepts, as well as customer service skills and leadership principles
Company Research: Conduct thorough research on Vontier, its field service and installation teams, and the convenience retail industry to ensure a strong understanding of the company, its culture, and its specific POS system requirements

⚠️ Important Notice: This enhanced job description includes AI-generated insights and field service and installation industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Field Technician