Senior DevOps Site Reliability Engineer at Housecall Pro

📍 Job Overview

Job Title: Senior DevOps Site Reliability Engineer
Company: Housecall Pro
Location: Brazil
Job Type: Remote (Solely)
Category: DevOps, Site Reliability Engineering
Date Posted: 2025-08-08
Experience Level: Mid to Senior Level (5-10 years)

🚀 Role Summary

Key Responsibilities: Collaborate with software engineering teams to ensure application and infrastructure reliability, optimize system performance, and improve overall service quality.
Key Skills: AWS, Ruby, Ruby on Rails, Datadog, Cloudwatch, Terraform, Docker, Kubernetes, Monitoring, Incident Response, System Optimization, Collaboration, Communication, Automation, Application Performance Monitoring.
Impact: Directly influence the efficiency and reliability of Housecall Pro's services, enhancing user experience for their Pros.

📝 Enhancement Note: This role requires a strong background in both software engineering and site reliability engineering, with a focus on AWS and Ruby on Rails. Candidates should be comfortable working in a collaborative, cross-functional environment and have a proven track record of improving system reliability and performance.

💻 Primary Responsibilities

Collaboration: Work closely with software engineers to provide support on projects related to infrastructure, observability, security, and stability.
Monitoring & Incident Response: Ensure high availability and reliability of Ruby on Rails applications through effective monitoring and proactive incident response using tools like Datadog and Cloudwatch.
Infrastructure Management: Design, implement, and manage scalable and secure cloud infrastructure on AWS.
Automation & Optimization: Automate deployment, monitoring, and maintenance processes to improve system reliability and performance. Optimize application and cloud resources for cost-effectiveness and scalability.
Deployment & Best Practices: Work closely with developers to safely deploy changes in a production environment, providing guidance and coaching best practices.
Alert Triage: Triage and route alerts to appropriate teams, helping them resolve infrastructure and application issues promptly.

📝 Enhancement Note: This role involves a significant amount of cross-functional collaboration, requiring strong communication skills and the ability to lead technical problem-solving efforts. Candidates should be comfortable working in a dynamic, fast-paced environment and have a deep understanding of both application and infrastructure components.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.

Experience: At least 4 years of experience in Software Engineering, SRE, or DevOps roles, with a focus on AWS and Ruby on Rails.

Required Skills:

Proficiency in AWS, Ruby, and Ruby on Rails
Familiarity with Application Performance Monitoring (APM) tools like Datadog or New Relic
Working knowledge of Infrastructure as Code (IaC) tools such as Terraform
Strong understanding of containerization and orchestration technologies like Docker and Kubernetes
Outstanding communication and collaboration abilities, capable of leading cross-functional teams and taking ownership of technical challenges

Preferred Skills:

Experience with cloud-based field service management software platforms
Familiarity with home service industries and their unique business challenges
Knowledge of scheduling, dispatching, job management, invoicing, payment processing, and marketing tools

📝 Enhancement Note: While not explicitly stated, candidates with experience in fintech or SaaS industries may find this role particularly appealing. Familiarity with home service industries and their specific business needs could provide a competitive advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with AWS, Ruby on Rails, and relevant DevOps tools through previous projects or case studies.
Showcase your ability to optimize application and cloud resources for cost-effectiveness and scalability.
Highlight your problem-solving skills and experience with incident response and system optimization.

Technical Documentation:

Provide detailed documentation of your approach to system design, deployment, and monitoring.
Include examples of your ability to automate deployment, monitoring, and maintenance processes.
Demonstrate your understanding of application performance monitoring and optimization techniques.

📝 Enhancement Note: Given the collaborative nature of this role, candidates should be prepared to discuss their portfolio in detail and explain their thought processes behind technical decisions. A well-structured portfolio that emphasizes user experience and system optimization will be particularly valuable.

💵 Compensation & Benefits

Salary Range: The range of compensation starts at 6500 USD per month. This estimate is based on regional market standards for senior DevOps engineers with relevant experience in the fintech industry.

Benefits:

Remote environment
Self-managed PTO
Flexible work hours
Newest MacBook or PC, along with a setup fee of $500

Working Hours: Full-time position with flexible work hours, allowing for a healthy work-life balance.

📝 Enhancement Note: While the salary range is provided, it is essential to research regional cost of living and market trends for senior DevOps engineers in the fintech industry to ensure a competitive compensation package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, specializing in cloud-based field service management software for home service professionals.

Company Size: Medium to Large (25,000+ businesses supported, 1,300+ employees)

Founded: 2013, with a mission to help home service professionals streamline their businesses and improve user experience.

Team Structure:

Collaborative, cross-functional teams consisting of software engineers, DevOps engineers, and other specialists.
Flat hierarchy with a focus on innovation and big ideas.
Direct contact with users to gather feedback and improve the product.

Development Methodology:

Agile/Scrum methodologies with a focus on sprint planning and continuous improvement.
Code review, testing, and quality assurance practices to ensure high-quality software delivery.
Deployment strategies, CI/CD pipelines, and server management to maintain system reliability and performance.

Company Website: Housecall Pro

📝 Enhancement Note: Housecall Pro's culture emphasizes innovation, collaboration, and user-centric design. Candidates should be prepared to discuss their approach to these aspects and provide examples of how they have driven similar initiatives in previous roles.

📈 Career & Growth Analysis

Web Technology Career Level: Senior DevOps/Site Reliability Engineer, responsible for driving system reliability, performance, and scalability in a collaborative, cross-functional environment.

Reporting Structure: This role reports directly to the DevOps team lead, with opportunities for technical leadership and mentorship within the team and across the organization.

Technical Impact: Directly influences the efficiency and reliability of Housecall Pro's services, enhancing user experience for their Pros.

Growth Opportunities:

Technical leadership and mentorship opportunities within the DevOps team and across the organization.
Career progression paths into architecture, management, or specialized technical roles.
Continuous learning and skill development opportunities, with a focus on emerging technologies and best practices.

📝 Enhancement Note: Housecall Pro's rapid growth and defined career paths present significant opportunities for professional development and career advancement. Candidates should be prepared to discuss their long-term career goals and how this role fits into their broader professional trajectory.

🌐 Work Environment

Office Type: Remote, with a strong emphasis on collaboration and communication tools to facilitate teamwork across time zones.

Office Location(s): Brazil, with employees working remotely from various locations around the world.

Workspace Context:

Remote work environment with a focus on communication, collaboration, and productivity.
Access to modern development tools, multiple monitors, and testing devices to ensure optimal performance.
Cross-functional collaboration opportunities with software engineers, designers, and other specialists.

Work Schedule: Flexible work hours with a focus on work-life balance, allowing employees to manage their time effectively and maintain a healthy lifestyle.

📝 Enhancement Note: Housecall Pro's remote work environment requires strong communication and collaboration skills. Candidates should be prepared to discuss their approach to remote work and provide examples of how they have succeeded in similar environments.

📄 Application & Technical Interview Process

Interview Process:

Technical Preparation: Brush up on AWS, Ruby on Rails, and relevant DevOps tools. Be prepared to discuss your approach to system design, optimization, and incident response.
Technical Assessment: Demonstrate your ability to work with AWS, Ruby on Rails, and relevant DevOps tools through hands-on exercises and case studies.
Collaboration & Communication: Showcase your ability to work effectively with cross-functional teams and communicate technical concepts clearly and concisely.
Final Evaluation: Discuss your long-term career goals and how this role fits into your broader professional trajectory.

Portfolio Review Tips:

Highlight your experience with AWS, Ruby on Rails, and relevant DevOps tools through previous projects or case studies.
Emphasize your ability to optimize application and cloud resources for cost-effectiveness and scalability.
Demonstrate your problem-solving skills and experience with incident response and system optimization.

Technical Challenge Preparation:

Familiarize yourself with Housecall Pro's products and understand the unique business challenges faced by home service professionals.
Practice working with AWS, Ruby on Rails, and relevant DevOps tools in a production environment.
Prepare for hands-on exercises and case studies that focus on system design, optimization, and incident response.

📝 Enhancement Note: Housecall Pro's interview process emphasizes technical skills, collaboration, and communication. Candidates should be prepared to discuss their approach to these aspects and provide examples of how they have succeeded in similar environments.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on backend and infrastructure management.

Backend & Server Technologies:

Ruby on Rails
AWS (Amazon Web Services)
Terraform (Infrastructure as Code)
Docker (Containerization)
Kubernetes (Orchestration)

Development & DevOps Tools:

Datadog (Application Performance Monitoring)
Cloudwatch (AWS Monitoring)
Git (Version Control)
Jenkins (CI/CD Pipeline)
Ansible (Automation)

📝 Enhancement Note: While not explicitly stated, candidates should be prepared to discuss their experience with relevant development and DevOps tools, and how they have used them to improve system reliability, performance, and scalability in previous roles.

👥 Team Culture & Values

Web Development Values:

User-centric Design: Focus on improving user experience and addressing the unique business challenges faced by home service professionals.
Collaboration & Communication: Work effectively with cross-functional teams to deliver high-quality software and maintain system reliability.
Continuous Learning & Improvement: Stay up-to-date with emerging technologies and best practices to drive innovation and improvement.

Collaboration Style:

Cross-functional Integration: Work closely with software engineers, designers, and other specialists to deliver high-quality software and maintain system reliability.
Code Review Culture: Participate in code reviews to ensure high-quality software delivery and knowledge sharing.
Knowledge Sharing & Mentoring: Contribute to a culture of continuous learning and skill development by sharing your expertise and mentoring team members.

📝 Enhancement Note: Housecall Pro's culture emphasizes collaboration, communication, and continuous learning. Candidates should be prepared to discuss their approach to these aspects and provide examples of how they have driven similar initiatives in previous roles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability & Performance: Optimize application and cloud resources to ensure cost-effectiveness and scalability in a rapidly growing environment.
Incident Response: Develop and maintain effective monitoring and incident response strategies to minimize downtime and maintain high system availability.
Emerging Technologies: Stay up-to-date with emerging technologies and best practices to drive innovation and improvement in a dynamic, fast-paced environment.

Learning & Development Opportunities:

Technical Skill Development: Expand your expertise in AWS, Ruby on Rails, and relevant DevOps tools to drive innovation and improvement in a rapidly growing environment.
Leadership & Mentorship: Develop your leadership and mentorship skills to drive technical excellence and knowledge sharing within the team and across the organization.
Architecture Decision-making: Contribute to architecture decision-making processes to ensure system reliability, performance, and scalability in a rapidly growing environment.

📝 Enhancement Note: Housecall Pro's technical challenges and growth opportunities require a strong background in software engineering, site reliability engineering, and DevOps. Candidates should be prepared to discuss their approach to these aspects and provide examples of how they have succeeded in similar environments.

💡 Interview Preparation

Technical Questions:

AWS & Ruby on Rails: Demonstrate your proficiency with AWS and Ruby on Rails through hands-on exercises and case studies.
System Design & Optimization: Showcase your ability to design, optimize, and maintain scalable and secure cloud infrastructure on AWS.
Incident Response & Problem-solving: Discuss your approach to incident response and problem-solving, with a focus on minimizing downtime and maintaining high system availability.

Company & Culture Questions:

Company Culture: Discuss your understanding of Housecall Pro's culture and how you can contribute to its continued success.
User Experience: Explain your approach to user-centric design and how you can improve the user experience for home service professionals.
Collaboration & Communication: Describe your experience working with cross-functional teams and how you can drive collaboration and communication within the organization.

Portfolio Presentation Strategy:

Project Case Studies: Highlight your experience with AWS, Ruby on Rails, and relevant DevOps tools through previous projects or case studies.
System Design & Optimization: Demonstrate your ability to design, optimize, and maintain scalable and secure cloud infrastructure on AWS.
Incident Response & Problem-solving: Showcase your problem-solving skills and experience with incident response and system optimization.

📝 Enhancement Note: Housecall Pro's interview process emphasizes technical skills, collaboration, and communication. Candidates should be prepared to discuss their approach to these aspects and provide examples of how they have succeeded in similar environments.

📌 Application Steps

To apply for this Senior DevOps Site Reliability Engineer position at Housecall Pro:

Resume Optimization: Tailor your resume to highlight your experience with AWS, Ruby on Rails, and relevant DevOps tools. Emphasize your problem-solving skills, incident response experience, and system optimization expertise.
Portfolio Preparation: Curate a portfolio that showcases your experience with AWS, Ruby on Rails, and relevant DevOps tools. Include project case studies that demonstrate your ability to design, optimize, and maintain scalable and secure cloud infrastructure.
Technical Interview Preparation: Brush up on your technical skills and prepare for hands-on exercises and case studies that focus on system design, optimization, and incident response. Familiarize yourself with Housecall Pro's products and understand the unique business challenges faced by home service professionals.
Company Research: Research Housecall Pro's culture, products, and user base to ensure a strong fit with your personal values and career goals. Prepare for company-specific questions and be ready to discuss your approach to user-centric design, collaboration, and communication.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior DevOps Site Reliability Engineer