📍 Job Overview

Job Title: Senior DevOps Engineer - Managed Services
Company: 3Cloud
Location: Remote - US
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: 2025-08-10
Experience Level: Mid-Senior Level (2-5 years)
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Support clients' Microsoft Azure infrastructure, resolve incidents, perform proactive maintenance, and communicate effectively with clients.
Key Technologies: Microsoft Azure, Cloud Servers, ITIL Processes, Windows & Linux Administration, CloudFormation, Azure Resource Manager, Terraform, Azure Native Services, Cost & Security Management.
Key Skills: Problem-solving, client relationship skills, self-motivated, proactive work ethic.

📝 Enhancement Note: This role requires a strong background in Azure cloud services and ITIL processes, with a focus on incident resolution and proactive maintenance. Excellent communication skills are essential for interacting with clients and stakeholders.

💻 Primary Responsibilities

Incident Resolution: Respond to escalations from the monitoring team, analyze, and resolve incidents for clients' infrastructure running in Azure.
Client Communication: Communicate ticket status information, troubleshoot issues, and follow up with clients via email, ticketing systems, and phone calls. Explain technical issues and solutions in business terms.
System Administration: Install, configure, and administer client systems in Azure to improve their infrastructure.
Proactive Maintenance: Execute monthly maintenance tasks, including patching, backups, and disaster recovery. Create and maintain updated documentation for each client's environment.
Consultation & Reporting: Provide consultation and monthly reports regarding clients' cloud-based infrastructure.
Best Practices & Process Improvement: Promote best practices and enhance organizational processes.

📝 Enhancement Note: This role involves a high level of incident management and client interaction. Strong problem-solving skills and the ability to work well under pressure are crucial for success in this position.

🎓 Skills & Qualifications

Education: Bachelor's degree in computer science, mathematics, or equivalent experience.

Experience: 2+ years of experience with cloud servers, services, and software or equivalent sys admin experience with on-prem server and virtualization environments.

Required Skills:

Experience with Microsoft Azure IaaS, PaaS, and SaaS.
Experience with Windows and Linux system administration.
Experience with ITIL processes and associated ITSM systems.
Experience with CloudFormation, Azure Resource Manager, and Terraform templates.
Experience with Azure native services (e.g., Policy, Active Directory, Lighthouse, Monitor/Log Analytics).
Experience with tools for managing cost, security, and compliance in Azure (Azure defender, Cost management, Security Center).
Strong verbal and written communication skills.
A passion for problem-solving and learning new technologies.

Preferred Skills:

Operational knowledge of ARM, PowerShell, and Bicep.
Experience with Azure-based deployments and migrations or other cloud platforms.
Client relationship skills and experience managing vendors.
Ability to work in a fast-paced, rapidly changing environment.

📝 Enhancement Note: While the required experience is 2+ years, candidates with more extensive experience in Azure cloud services and ITIL processes are preferred for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with Azure cloud services, including infrastructure as code (IaC) tools like CloudFormation, Azure Resource Manager, and Terraform.
Showcase problem-solving skills through case studies or live demos of incident resolution and proactive maintenance tasks.
Highlight client communication skills through examples of explaining technical solutions in business terms.

Technical Documentation:

Provide examples of well-documented Azure infrastructure, including code quality, commenting, and version control.
Demonstrate understanding of deployment processes, server configuration, and testing methodologies.

📝 Enhancement Note: As this role involves supporting clients' Azure infrastructure, a strong focus on Azure-specific portfolio items is recommended.

💵 Compensation & Benefits

Salary Range: $90,000 - $110,000 USD per year (based on 3Cloud's total rewards highlights)

Benefits:

Flexible work location with a virtual first approach to work.
401(K) with match up to 50% of your 6% contributions of eligible pay.
Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days.
Two medical plan options to allow you the choice to elect what works best for you!
Option for vision and dental coverage.
100% employer-paid coverage for life and disability insurance.
Paid leave for birth parents and non-birth parents.
Option for Healthcare FSA, HSA, and Dependent Care FSA.
$67.00 monthly tech and home office allowance.
Utilization and/or discretionary bonus eligibility based on role.
Employee Assistance Program to help with everyday challenges.

Working Hours: 40 hours per week, with the possibility of flexible scheduling for deployment windows and maintenance tasks.

📝 Enhancement Note: The salary range provided is based on 3Cloud's total rewards highlights and may vary depending on the candidate's skills, education, experience, and geographic location.

🎯 Team & Company Context

🏢 Company Culture

Industry: 3Cloud is a managed services provider focused on Microsoft Azure cloud solutions, with a strong focus on client relationships and technical expertise.

Company Size: Medium-sized company with a virtual-first approach, allowing for a flexible work environment.

Founded: The company was founded in 2012, with a history of growth and expansion in the cloud services industry.

Team Structure:

The managed services team consists of various roles, including Senior DevOps Engineers, focusing on supporting clients' Azure infrastructure.
The team follows an ITIL-based approach to incident and change management, with a strong emphasis on process improvement and best practices.

Development Methodology:

Agile/Scrum methodologies are used for sprint planning and project management.
Code review, testing, and quality assurance practices are employed to ensure high-quality deliverables.
Deployment strategies, CI/CD pipelines, and server management are essential aspects of the role.

Company Website: 3Cloud Solutions

📝 Enhancement Note: 3Cloud's focus on client relationships and technical expertise makes it an attractive option for candidates seeking a challenging and rewarding role in the cloud services industry.

📈 Career & Growth Analysis

Web Technology Career Level: Senior DevOps Engineer roles involve a high level of technical expertise and experience, focusing on incident resolution, proactive maintenance, and client communication. They require strong problem-solving skills and a deep understanding of Azure cloud services and ITIL processes.

Reporting Structure: Senior DevOps Engineers typically report to a Manager or Director of Managed Services, with a matrix reporting structure to other teams as needed for specific projects or clients.

Technical Impact: Senior DevOps Engineers have a significant technical influence on clients' Azure infrastructure, ensuring high availability, performance, and security. They also contribute to process improvement and best practice implementation within the team and across the organization.

Growth Opportunities:

Technical Growth: Expand expertise in Azure cloud services, ITIL processes, and related technologies to advance to a Principal or Architect-level role.
Leadership Growth: Develop team management and mentoring skills to progress to a Manager or Director role within the organization.
Specialization Growth: Focus on specific Azure services or technologies to become a subject matter expert (SME) and drive innovation within the team.

📝 Enhancement Note: 3Cloud offers various growth opportunities for Senior DevOps Engineers, focusing on technical expertise, leadership, and specialization within the Azure cloud services domain.

🌐 Work Environment

Office Type: Virtual-first work environment, with the possibility of occasional in-person meetings or events.

Office Location(s): Remote - US, with the possibility of occasional travel for client meetings or events.

Workspace Context:

Remote Work: A virtual-first approach allows for a flexible work environment, with the ability to work from home or a co-working space.
Collaboration Tools: Utilize collaboration tools such as Microsoft Teams, Slack, or other platforms to communicate and work with team members and clients.
Client Interaction: Regularly interact with clients to resolve incidents, perform proactive maintenance, and provide consultation and reporting services.

Work Schedule: Flexible scheduling is available for deployment windows, maintenance tasks, and project deadlines, with a focus on work-life balance.

📝 Enhancement Note: 3Cloud's virtual-first work environment offers a flexible and collaborative workspace, allowing Senior DevOps Engineers to balance their personal and professional lives effectively.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, responsibilities, and qualifications.
Technical Deep Dive: A detailed technical discussion focusing on Azure cloud services, ITIL processes, and incident resolution strategies.
Client Interaction Simulation: A role-play scenario simulating client interaction, incident resolution, and proactive maintenance tasks.
Final Interview: A meeting with the hiring manager or director to discuss the role, company culture, and growth opportunities.

Portfolio Review Tips:

Highlight Azure cloud services experience, focusing on incident resolution, proactive maintenance, and client communication.
Include case studies or live demos demonstrating problem-solving skills and technical expertise.
Showcase client communication skills through examples of explaining technical solutions in business terms.

Technical Challenge Preparation:

Brush up on Azure cloud services, ITIL processes, and incident resolution strategies.
Practice problem-solving exercises and case studies to demonstrate strong analytical and troubleshooting skills.
Prepare for client interaction scenarios by developing active listening and communication skills.

ATS Keywords: Azure, Cloud Services, ITIL, Incident Resolution, Proactive Maintenance, Windows Administration, Linux Administration, CloudFormation, Azure Resource Manager, Terraform, Azure Native Services, Cost Management, Security Management, Compliance Management, Problem Solving, Client Relationship Skills, Self-Motivated, Proactive Work Ethic.

📝 Enhancement Note: Familiarize yourself with Azure cloud services, ITIL processes, and incident resolution strategies to excel in the technical interview process for this Senior DevOps Engineer role.

🛠 Technology Stack & Web Infrastructure

Cloud Services:

Microsoft Azure IaaS, PaaS, and SaaS.
Amazon Web Services (AWS) and Google Cloud Platform (GCP) experience is a plus.

Infrastructure as Code (IaC) Tools:

CloudFormation, Azure Resource Manager, and Terraform.
Experience with ARM, PowerShell, and Bicep is preferred.

IT Service Management (ITSM) Tools:

ITIL-based ITSM systems and service portals for Incident and Change Management.
Experience with JIRA Service Desk, ServiceNow, or other ITSM platforms is preferred.

Monitoring & Logging Tools:

Azure Monitor, Log Analytics, and other Azure-native monitoring tools.
Experience with third-party monitoring tools like Datadog, New Relic, or Prometheus is a plus.

📝 Enhancement Note: A strong focus on Microsoft Azure cloud services and ITIL processes is required for this role, with experience in other cloud platforms and related technologies being a plus.

👥 Team Culture & Values

3Cloud Values:

Client Focus: Prioritize client needs and expectations, ensuring high-quality service and support.
Technical Excellence: Pursue continuous learning and improvement in Azure cloud services and related technologies.
Integrity: Act with honesty and transparency in all aspects of the role.
Collaboration: Work together to achieve common goals and drive success for clients and the organization.
Accountability: Take ownership of tasks and responsibilities, ensuring high-quality deliverables and timely completion.

Collaboration Style:

Cross-Functional Teams: Work with various teams, including sales, marketing, and business development, to drive client success and growth.
Peer-to-Peer Learning: Encourage knowledge sharing and mentoring within the team and across the organization.
Regular Communication: Maintain open and transparent communication channels to foster a collaborative work environment.

📝 Enhancement Note: 3Cloud's values and collaboration style emphasize client focus, technical excellence, and teamwork, creating an ideal environment for Senior DevOps Engineers to thrive and grow.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Resolution: Develop and refine incident resolution strategies to minimize downtime and ensure high availability for clients' Azure infrastructure.
Proactive Maintenance: Implement proactive maintenance plans to prevent incidents and optimize clients' Azure environments for performance, security, and compliance.
Cost Management: Identify and implement cost optimization strategies to reduce clients' Azure expenditure while maintaining high-quality service levels.
Emerging Technologies: Stay up-to-date with the latest Azure cloud services and features, integrating them into clients' environments as appropriate.

Learning & Development Opportunities:

Azure Certification: Pursue Azure certifications, such as the Azure Solutions Architect Expert or Azure DevOps Engineer Expert, to demonstrate technical expertise and commitment to continuous learning.
Conferences & Events: Attend industry conferences, webinars, and workshops to network with peers and gain insights into emerging trends and best practices in Azure cloud services and ITIL processes.
Mentorship & Coaching: Seek mentorship and coaching opportunities from experienced team members or external experts to develop technical and leadership skills.

📝 Enhancement Note: Senior DevOps Engineers at 3Cloud face various technical challenges and growth opportunities, focusing on incident resolution, proactive maintenance, and continuous learning in the Azure cloud services domain.

💡 Interview Preparation

Technical Questions:

Azure Cloud Services: Demonstrate a deep understanding of Azure IaaS, PaaS, and SaaS, including architecture, deployment, and management aspects.
ITIL Processes: Explain ITIL processes and ITSM systems, focusing on incident and change management.
Incident Resolution: Provide real-life examples of incident resolution strategies, troubleshooting techniques, and problem-solving skills.
Proactive Maintenance: Discuss proactive maintenance plans, including patching, backups, and disaster recovery strategies.

Company & Culture Questions:

3Cloud Culture: Research 3Cloud's company culture, values, and mission, and explain how your personal values align with the organization.
Client Focus: Describe your approach to client communication, incident resolution, and proactive maintenance, emphasizing a client-centric mindset.
Teamwork & Collaboration: Share examples of successful teamwork and collaboration experiences, highlighting your ability to work effectively with diverse teams and stakeholders.

Portfolio Presentation Strategy:

Azure Cloud Services Focus: Highlight your Azure cloud services experience, focusing on incident resolution, proactive maintenance, and client communication.
Case Studies & Demos: Include case studies or live demos demonstrating problem-solving skills, technical expertise, and client communication.
Client Interaction: Prepare for client interaction scenarios by developing active listening and communication skills, and provide examples of explaining technical solutions in business terms.

📝 Enhancement Note: Prepare for the interview process by brushing up on your Azure cloud services and ITIL processes knowledge, and practicing incident resolution and client communication scenarios to excel in the Senior DevOps Engineer role at 3Cloud.

📌 Application Steps

To apply for this Senior DevOps Engineer - Managed Services position at 3Cloud:

Tailor Your Resume: Highlight your Azure cloud services, ITIL processes, and incident resolution experience, emphasizing problem-solving skills and client communication.
Prepare Your Portfolio: Showcase your Azure cloud services experience, focusing on incident resolution, proactive maintenance, and client communication. Include case studies or live demos demonstrating technical expertise and problem-solving skills.
Research 3Cloud: Familiarize yourself with 3Cloud's company culture, values, and mission, and prepare for company-specific interview questions.
Practice Interview Scenarios: Rehearse incident resolution and client communication scenarios to build confidence and demonstrate your skills effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior DevOps Engineer - Managed Services