📍 Job Overview

Job Title: Senior Database Administrator
Company: NTT Ltd.
Location: Santiago, Región Metropolitana, Chile
Job Type: Full-time, Hybrid
Category: IT Infrastructure, Database Administration
Date Posted: June 13, 2025
Experience Level: 5-10 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Manage operational tasks and ensure service delivery effectiveness
Collaborate with service teams to resolve client issues and improve services
Balance client needs with strategic business direction
Monitor operational metrics and ensure compliance with Service Level Agreements (SLAs)
Contribute to service improvement plans and risk management

📝 Enhancement Note: This role requires a strong operational focus, with a balance between technical expertise and client-facing communication. Familiarity with ITIL and relevant database technologies is essential.

💻 Primary Responsibilities

Operational Management: Supervise operational metrics, ensure service level compliance, and manage shift handovers.
Client Relations: Understand and address client needs, collaborate with service teams to resolve issues, and provide client reports.
Service Improvement: Develop and implement service improvement plans, identify risks, and propose solutions.
Team Collaboration: Work with operations directors and service directors to ensure service quality and client satisfaction.
Problem Solving: Troubleshoot operational issues, identify root causes, and implement corrective actions.

📝 Enhancement Note: This role requires strong problem-solving skills, with a focus on identifying and addressing operational inefficiencies and client concerns.

🎓 Skills & Qualifications

Education: Bachelor's degree in Telecommunications, Computer Science, or a related field.

Experience: 5+ years in Database Administration or a similar role.

Required Skills:

Proven experience in Database Administration, preferably with Microsoft Azure, Oracle, or Couchbase.
Advanced English proficiency (mandatory).
Class B driver's license (mandatory).
At least one relevant certification, such as Microsoft Certified: Azure Database Administrator, Oracle Database Administration Certified Professional, Couchbase Professional Administrator, ITIL V3 or V4 Foundation, or CompTIA ITF+.

Preferred Skills:

Familiarity with ITIL framework and service management processes.
Experience with service level agreements (SLAs) and operational key performance indicators (KPIs).
Strong problem-solving skills and analytical mindset.
Excellent communication and interpersonal skills.
Ability to work in a hybrid environment, with on-site and remote work.

📝 Enhancement Note: Candidates should have a strong technical background in database administration, with a focus on operational management and client relations. Relevant certifications and familiarity with ITIL processes are highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate experience in database administration, operational management, and client relations through case studies or project descriptions.
Technical Documentation: Showcase proficiency in database technologies, service improvement plans, and risk management strategies through technical documentation and reports.

📝 Enhancement Note: While a portfolio is not explicitly required, candidates should be prepared to discuss their experience in database administration, operational management, and client relations, with a focus on problem-solving and service improvement.

💵 Compensation & Benefits

Salary Range: The average salary for a Senior Database Administrator in Santiago, Chile, is approximately CLP 3,500,000 - 5,000,000 per month (USD 4,800 - 7,000). This estimate is based on regional market data and industry standards for similar roles.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and career growth.
A global work environment with diverse teams and projects.
Inclusive workplace culture that values diversity and inclusion.

Working Hours: Full-time, with a hybrid work arrangement (on-site and remote work). The role may require flexibility for shift work and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and industry standards. Actual compensation may vary depending on the candidate's experience, skills, and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: NTT Ltd. is a global technology services company, operating in the IT infrastructure and managed services sectors.

Company Size: NTT Ltd. is a large, multinational organization with a global presence and diverse client base.

Founded: NTT Ltd. was founded in 2019, following the integration of several NTT Group companies.

Team Structure:

The Senior Database Administrator will report to the Operations Director and work closely with service directors and other operations teams.
The role will collaborate with various teams, including service delivery, client relations, and technical support.
The team structure is designed to foster cross-functional collaboration and knowledge sharing.

Development Methodology:

NTT Ltd. follows ITIL-based service management processes and Agile methodologies for project management.
The company encourages continuous learning, innovation, and improvement in its operations and services.

Company Website: https://www.nttdata.com/

📝 Enhancement Note: NTT Ltd. is a global technology services company with a strong focus on IT infrastructure and managed services. The company values diversity, inclusion, and continuous improvement in its operations and services.

📈 Career & Growth Analysis

Database Administration Career Level: The Senior Database Administrator role is a mid-level position, focusing on operational management, client relations, and service improvement. This role provides opportunities for career growth into more senior or specialized positions, such as Database Architect or IT Service Manager.

Reporting Structure: The Senior Database Administrator will report to the Operations Director and work closely with service directors and other operations teams. This structure fosters collaboration and knowledge sharing among team members.

Technical Impact: The Senior Database Administrator will have a significant impact on service quality, client satisfaction, and operational efficiency. This role requires strong technical expertise in database administration and a deep understanding of operational processes and client needs.

Growth Opportunities:

Technical Specialization: Develop expertise in specific database technologies or operational processes to become a subject matter expert.
Leadership Roles: Progress into management or leadership positions, such as IT Service Manager or Database Architect.
Broadened Scope: Expand responsibilities to include additional services or operational areas, such as IT Infrastructure or Cloud Services.

📝 Enhancement Note: The Senior Database Administrator role offers opportunities for career growth and technical specialization within the IT infrastructure and managed services sectors. Candidates should be prepared to demonstrate their technical expertise and leadership potential.

🌐 Work Environment

Office Type: NTT Ltd. operates a hybrid work environment, with a combination of on-site and remote work arrangements.

Office Location(s): The role is based in Santiago, Chile, with potential travel requirements to other regions in the country.

Workspace Context:

On-site Workspace: NTT Ltd. offices are designed to foster collaboration and innovation, with modern facilities and equipment.
Remote Workspace: Employees are provided with the necessary tools and resources to work effectively from home or other remote locations.
Collaboration: The hybrid work environment encourages cross-functional collaboration and knowledge sharing among team members.

Work Schedule: The role requires flexibility for shift work and maintenance windows, with a full-time work arrangement. The specific work schedule will be determined based on operational needs and client requirements.

📝 Enhancement Note: The hybrid work environment at NTT Ltd. offers a balance between on-site collaboration and remote work flexibility. Candidates should be prepared to adapt to the specific work schedule and collaboration expectations of the role.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A phone or video call to assess communication skills, English proficiency, and relevant experience.
Technical Assessment: A hands-on assessment or case study to evaluate database administration skills and problem-solving abilities.
Behavioral Interview: A structured interview to discuss operational management, client relations, and service improvement experiences.
Final Interview: A meeting with the hiring manager or operations director to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight experience in database administration, operational management, and client relations.
Showcase problem-solving skills and service improvement initiatives through case studies or project descriptions.
Demonstrate proficiency in relevant database technologies and operational processes.

Technical Challenge Preparation:

Brush up on database administration skills and operational processes.
Familiarize yourself with the company's service management processes and ITIL framework.
Prepare for behavioral interview questions related to operational management, client relations, and service improvement.

ATS Keywords: Database Administration, Operational Management, Service Level Agreement, Client Relations, Problem Solving, Risk Management, Service Improvement, ITIL, Azure, Oracle, Couchbase, CompTIA.

📝 Enhancement Note: The interview process for the Senior Database Administrator role focuses on assessing technical skills, problem-solving abilities, and operational management experience. Candidates should be prepared to discuss their experience in database administration, operational management, and client relations, with a focus on problem-solving and service improvement.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

Microsoft Azure (preferred)
Oracle
Couchbase

Operational Tools:

ITIL-based service management processes
Agile project management methodologies
Collaboration and communication tools (e.g., Microsoft Teams, Slack)

📝 Enhancement Note: The Senior Database Administrator role requires proficiency in relevant database technologies and operational processes. Familiarity with ITIL-based service management processes and Agile project management methodologies is also desirable.

👥 Team Culture & Values

Database Administration Values:

Technical excellence in database administration and operational management.
Strong problem-solving skills and a focus on continuous improvement.
Excellent communication and interpersonal skills, with a client-centric mindset.
Collaboration and knowledge sharing among team members.

Collaboration Style:

Cross-functional collaboration with service delivery, client relations, and technical support teams.
Regular team meetings and knowledge-sharing sessions to foster learning and growth.
A supportive and inclusive team culture that values diversity and inclusion.

📝 Enhancement Note: The Senior Database Administrator role requires strong technical expertise in database administration and operational management, with a focus on problem-solving, client relations, and service improvement. Candidates should be prepared to demonstrate their technical skills and commitment to continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex operational issues and identifying root causes.
Developing and implementing service improvement plans to enhance operational efficiency and client satisfaction.
Managing shift handovers and ensuring smooth service delivery during maintenance windows.

Learning & Development Opportunities:

Technical Specialization: Develop expertise in specific database technologies or operational processes through training and certification programs.
Leadership Development: Participate in leadership development programs to prepare for management or leadership roles.
Cross-functional Collaboration: Engage with other teams, such as IT Infrastructure or Cloud Services, to broaden knowledge and skills.

📝 Enhancement Note: The Senior Database Administrator role presents technical challenges and learning opportunities in the areas of database administration, operational management, and client relations. Candidates should be prepared to demonstrate their technical skills and commitment to continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

Database Administration: Describe your experience with Microsoft Azure, Oracle, or Couchbase. How have you optimized database performance and ensured data integrity?
Operational Management: How have you managed operational metrics and ensured compliance with Service Level Agreements (SLAs)? Can you provide an example of a service improvement initiative you've led?
Problem Solving: Can you walk us through a complex operational issue you've faced and how you resolved it? What steps did you take to identify the root cause and implement a permanent solution?

Company & Culture Questions:

Company Culture: What attracts you to NTT Ltd. and this role? How do you see yourself contributing to our team and our clients' success?
Service Management: How familiar are you with ITIL-based service management processes? Can you describe your experience with Agile project management methodologies?
Client Relations: How have you handled difficult client situations in the past? What steps do you take to ensure client satisfaction and retention?

Portfolio Presentation Strategy:

Case Studies: Prepare case studies or project descriptions that highlight your experience in database administration, operational management, and client relations.
Problem-Solving: Focus on the problem-solving aspects of your experience, with a focus on identifying root causes and implementing permanent solutions.
Service Improvement: Showcase your ability to develop and implement service improvement plans, with a focus on enhancing operational efficiency and client satisfaction.

📝 Enhancement Note: The interview process for the Senior Database Administrator role focuses on assessing technical skills, problem-solving abilities, and operational management experience. Candidates should be prepared to discuss their experience in database administration, operational management, and client relations, with a focus on problem-solving and service improvement.

📌 Application Steps

To apply for this Senior Database Administrator position:

Submit your application through the application link provided in the job listing.
Tailor your resume to highlight your relevant experience in database administration, operational management, and client relations.
Prepare a portfolio or project descriptions that showcase your experience and accomplishments in the field.
Research NTT Ltd. and the role to ensure a strong understanding of the company's culture, values, and service management processes.
Practice common interview questions and prepare for the technical assessment and behavioral interview components of the process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Database Administrator