Senior Database Administrator at NTT DATA

📍 Job Overview

Job Title: Senior Database Administrator
Company: NTT DATA
Location: Santiago, Región Metropolitana, Chile
Job Type: Full-Time
Category: DevOps & Infrastructure
Date Posted: June 25, 2025
Experience Level: 5-10 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Manage operational services and ensure service level agreements (SLAs) are met
Collaborate with cross-functional teams to identify and resolve client issues
Develop and implement service improvement plans
Balance client needs with the company's strategic direction
Provide operational reports to stakeholders

📝 Enhancement Note: This role requires a strong operational focus, with a balance between technical problem-solving and stakeholder management skills.

💻 Primary Responsibilities

Operational Management: Monitor and manage operational services to ensure they meet agreed service levels
Client Relationship Management: Understand client needs, identify risks, and propose solutions to resolve issues
Service Improvement: Develop and implement service improvement plans to enhance operational efficiency
Stakeholder Communication: Provide operational reports to directors of operations and services during client reviews
Team Collaboration: Work with service teams to resolve complex client issues and improve service delivery

📝 Enhancement Note: This role requires a high level of technical expertise, with a focus on operational management, client relationship management, and service improvement.

🎓 Skills & Qualifications

Education: Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field

Experience: 5+ years of experience in database administration or a similar role

Required Skills:

Proven experience in operational management and service level agreement compliance
Strong problem-solving skills and ability to identify risks
Excellent communication and stakeholder management skills
Proficiency in English and Spanish
Valid Class B driver's license
Willingness to travel to northern Chile

Preferred Skills:

Certifications: Microsoft Certified: Azure Database Administrator, Oracle Database Administration Certified Professional, or similar
ITIL V3 or V4 Foundation, CompTIA ITF+, or other relevant certifications
Experience with cloud platforms (e.g., Azure, AWS, or Google Cloud)

📝 Enhancement Note: While certifications are not mandatory, they demonstrate a commitment to professional development and can enhance employability for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in operational management and service level agreement compliance
Showcase problem-solving skills and ability to identify risks
Highlight experience in client relationship management and stakeholder communication

Technical Documentation:

Provide examples of operational reports and service improvement plans
Include case studies demonstrating successful resolution of complex client issues

📝 Enhancement Note: As this role focuses on operational management, the portfolio should emphasize problem-solving, client management, and service improvement rather than technical deep dives.

💵 Compensation & Benefits

Salary Range: The salary range for a Senior Database Administrator in Santiago, Chile, is approximately CLP 3,500,000 - 5,000,000 per year, depending on experience and qualifications. This estimate is based on regional market data and industry standards.

Benefits:

Competitive salary and benefits package
Opportunities for professional development and growth
Hybrid work arrangement, combining on-site and remote work
Equal opportunity employer with a global culture that embraces diversity

Working Hours: Full-time position with standard business hours, Monday to Friday, 9:00 AM to 6:00 PM. Some flexibility may be required for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and industry standards. Actual compensation may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: NTT DATA is a global leader in technology services, focusing on business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity.

Company Size: As a large global organization, NTT DATA offers a diverse and collaborative work environment, with opportunities for professional growth and development.

Founded: NTT DATA was founded in 1967 and has since grown into a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.

Team Structure:

The team consists of operational professionals, service delivery managers, and technical specialists
The role reports directly to the Operations Director or Service Delivery Manager
Cross-functional collaboration with other teams, such as service delivery, technical support, and client management

Development Methodology:

Agile methodologies, such as Scrum or Kanban, are used to manage operational services and service improvement plans
Regular client reviews and service level agreement (SLA) assessments are conducted to ensure client satisfaction and service performance

Company Website: NTT DATA Global

📝 Enhancement Note: NTT DATA's global presence and diverse team structure offer ample opportunities for professional growth and development in this role.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, focusing on operational management, client relationship management, and service improvement. It requires a high level of technical expertise and strong stakeholder management skills.

Reporting Structure: The role reports directly to the Operations Director or Service Delivery Manager, with a matrix reporting line to other functional teams, such as technical support and client management.

Technical Impact: The Senior Database Administrator has a significant impact on service performance, client satisfaction, and operational efficiency. They play a crucial role in ensuring that services meet agreed service levels and that service improvement plans are developed and implemented effectively.

Growth Opportunities:

Technical Leadership: Progress to a more senior role, such as Operations Manager or Service Delivery Manager, with increased responsibility for strategic decision-making and team leadership
Specialization: Develop expertise in specific operational areas, such as service level management, incident management, or problem management
Global Opportunities: Pursue international assignments or roles within NTT DATA's global organization, exposing you to diverse cultures and technologies

📝 Enhancement Note: This role offers significant growth potential, with opportunities for technical leadership, specialization, and international assignments within NTT DATA's global organization.

🌐 Work Environment

Office Type: NTT DATA's office in Santiago, Chile, offers a modern and collaborative work environment, with state-of-the-art facilities and technology.

Office Location(s): The office is located in the heart of Santiago, with easy access to public transportation and amenities.

Workspace Context:

Collaboration: The office features open-plan workspaces, encouraging collaboration and teamwork
Technology: Modern equipment and tools are provided to support operational management and service improvement tasks
Flexibility: The hybrid work arrangement allows for a balance between on-site collaboration and remote work

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM, with some flexibility required for project deadlines and maintenance windows.

📝 Enhancement Note: NTT DATA's modern and collaborative work environment, combined with the hybrid work arrangement, offers a flexible and supportive workspace for operational professionals.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A technical assessment focused on operational management, service level agreement compliance, and problem-solving skills
Client Case Study: A case study presentation, demonstrating the ability to manage client relationships and develop service improvement plans
Behavioral Interview: A behavioral interview focused on stakeholder management, communication, and team collaboration skills
Final Evaluation: A final evaluation based on technical expertise, cultural fit, and alignment with NTT DATA's values

Portfolio Review Tips:

Highlight operational management and service level agreement compliance experience
Include case studies demonstrating successful resolution of complex client issues
Showcase problem-solving skills and ability to identify risks

Technical Challenge Preparation:

Brush up on operational management and service level agreement compliance concepts
Familiarize yourself with NTT DATA's service delivery processes and methodologies
Prepare for behavioral interview questions focused on stakeholder management, communication, and team collaboration

ATS Keywords:

Operational Management
Service Level Agreement Compliance
Problem Solving
Risk Identification
Client Relationship Management
Stakeholder Communication
Service Improvement
Incident Management
Problem Management
Change Management
ITIL
Azure Database Administration
Oracle Database Administration

📝 Enhancement Note: The interview process for this role focuses on operational management, client relationship management, and service improvement, with a strong emphasis on technical expertise and stakeholder management skills.

🛠 Technology Stack & Web Infrastructure

Operational Tools:

ServiceNow or similar IT service management platforms
Monitoring tools, such as Nagios, Zabbix, or Prometheus
ITIL framework and best practices

Database Technologies:

Microsoft SQL Server, Oracle Database, or other enterprise database management systems
Cloud platforms, such as Azure, AWS, or Google Cloud

📝 Enhancement Note: As this role focuses on operational management, the technology stack is primarily composed of IT service management platforms, monitoring tools, and enterprise database management systems.

👥 Team Culture & Values

Operational Values:

Customer Focus: Understand and meet client needs, balancing their requirements with the company's strategic direction
Integrity: Act with honesty and transparency in all aspects of the role
Respect: Value and appreciate the diversity of thoughts, experiences, and backgrounds within the team
Innovation: Continuously seek new and better ways to improve operational efficiency and service quality

Collaboration Style:

Cross-functional Collaboration: Work closely with other teams, such as service delivery, technical support, and client management, to ensure client satisfaction and service performance
Knowledge Sharing: Share operational best practices and learn from colleagues to enhance individual and team performance
Continuous Learning: Stay up-to-date with industry trends and operational best practices to drive service improvement and innovation

📝 Enhancement Note: NTT DATA's operational values and collaboration style foster a culture of continuous improvement, innovation, and customer focus within the team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Operational Complexity: Manage complex operational services and ensure they meet agreed service levels
Client Expectations: Balance client needs with the company's strategic direction and service level agreements
Service Improvement: Develop and implement service improvement plans to enhance operational efficiency and service quality
Stakeholder Management: Effectively communicate with clients, operations teams, and other stakeholders to ensure service performance and client satisfaction

Learning & Development Opportunities:

Operational Expertise: Deepen your understanding of operational management, service level agreement compliance, and service improvement best practices
Leadership Skills: Develop your leadership skills through team management, strategic decision-making, and change management
Global Perspective: Gain exposure to diverse cultures and technologies through international assignments or roles within NTT DATA's global organization

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities, with a focus on operational management, client relationship management, and service improvement.

💡 Interview Preparation

Technical Questions:

Operational Management: Describe your experience in operational management and service level agreement compliance
Client Case Study: Present a case study demonstrating your ability to manage client relationships and develop service improvement plans
Problem Solving: Walk through a complex operational issue you've faced and how you resolved it

Company & Culture Questions:

NTT DATA Culture: Explain how you align with NTT DATA's operational values and collaboration style
Service Improvement: Describe your approach to service improvement and how you've driven operational efficiency in previous roles
Client Focus: Share an example of how you've balanced client needs with the company's strategic direction and service level agreements

Portfolio Presentation Strategy:

Operational Management: Highlight your experience in operational management and service level agreement compliance
Client Case Study: Present a well-structured case study demonstrating your ability to manage client relationships and develop service improvement plans
Problem Solving: Showcase your problem-solving skills and ability to identify risks through real-life examples and case studies

📝 Enhancement Note: The interview process for this role focuses on operational management, client relationship management, and service improvement, with a strong emphasis on technical expertise and stakeholder management skills.

📌 Application Steps

To apply for this Senior Database Administrator position:

Tailor your resume and portfolio to highlight operational management, service level agreement compliance, and problem-solving skills
Prepare for the technical assessment, client case study, and behavioral interview by reviewing operational management concepts, NTT DATA's service delivery processes, and industry best practices
Research NTT DATA's operational values and collaboration style to ensure a strong cultural fit
Submit your application through the application link provided in the job listing

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operational management industry-standard assumptions. All details should be verified directly with NTT DATA before making application decisions.

Senior Database Administrator