📍 Job Overview

• Job Title: Senior Coordinator Non-Technical Customer Support
• Company: Danaher
• Location: Zagreb, Zagreb, Grad, Croatia
• Job Type: On-site
• Category: Customer Support
• Date Posted: 2025-07-01
• Experience Level: 2-5 years

🚀 Role Summary

• Key Responsibilities: Handle daily customer orders, maintain order status communication, process business documents, resolve complaints, and ensure quality assurance.
• Key Skills: Customer support, order processing, communication, complaint resolution, quality assurance, teamwork, customer focus, process improvement, PC applications, business support software, legal aspects, flexibility, self-motivation, attention to detail, record keeping, and documentation.

📝 Enhancement Note: This role focuses on non-technical customer support, requiring strong communication skills, attention to detail, and a customer-centric mindset. It offers opportunities to grow within the customer service team and contribute to process improvement.

💻 Primary Responsibilities

• Customer Order Management:

  • Handle daily customer orders, entering them into the Oracle system, and monitoring their progress.
  • Maintain regular communication with internal and external customers regarding order status.

• Document Processing:

  • Process relevant business documents, including contracts, price lists, and invoices.

• Complaint Resolution:

  • Resolve customer complaints and maintain records of product portfolio changes.
  • Update the customer database with relevant information.

• Quality Assurance:

  • Follow quality assurance protocols and propose new customer support methods.
  • Ensure the confidentiality of all matters.

• Teamwork and Collaboration:

  • Receive instructions for routine tasks and adhere to group procedures and protocols.
  • Participate in testing and projects to improve processes and comply with training requirements.
  • Provide relevant business information to the supervisor and substitute colleagues.

📝 Enhancement Note: This role requires a high level of organization, multitasking, and adaptability to handle various customer support tasks effectively.

🎓 Skills & Qualifications

Education: Bachelor's degree in Administration or a Commercial field.

Experience: Several years of professional working experience in a similar role with customer contact.

Required Skills:

• Croatian language (fluent)
• English at a communicative level, both spoken and written
• Excellent proficiency in PC applications (Word, Excel)
• Familiarity with business support software applications (Oracle, SAP, SUN)
• Thorough understanding of customer-facing processes
• Knowledge of legal aspects of the customer service process

Preferred Skills:

• Previous experience in a similar role
• Familiarity with legal aspects of the customer service process

📝 Enhancement Note: While not explicitly stated, having experience with customer relationship management (CRM) software and familiarity with the healthcare industry could be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role in Zagreb, Croatia, is approximately HRK 25,000 - 35,000 (HRK 2,083 - 2,917 per month) based on market research and regional standards for customer support professionals with 2-5 years of experience.

Benefits:

• Competitive benefits package, including health insurance and retirement plans
• Opportunities for professional development and career growth within Danaher's global organization
• A dynamic and inclusive work environment that values diversity and encourages collaboration

Working Hours: Full-time, on-site position with standard working hours (Monday-Friday, 8:00 AM - 4:00 PM) and flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The provided salary range is an estimate based on market research and may vary depending on the candidate's qualifications and experience. Danaher offers a comprehensive benefits package to attract and retain top talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Danaher operates in the healthcare industry, focusing on diagnostic tools and services that improve patient lives. This role is part of the Beckman Coulter Diagnostics division, which specializes in clinical diagnostics.

Company Size: Danaher is a global Fortune 500 company with over 80,000 employees across various diagnostic companies, including Beckman Coulter Diagnostics. This role is part of a larger customer service team within the organization.

Founded: Danaher was founded in 1969, and Beckman Coulter Diagnostics was established in 1916. The company has a strong history of innovation and commitment to improving healthcare outcomes.

Team Structure:

• The customer service team consists of multiple roles, including coordinators, supervisors, and managers.
• The team works closely with other departments, such as sales, marketing, and operations, to ensure customer satisfaction and drive business growth.
• The role reports directly to the Customer Service Supervisor.

Development Methodology:

• Danaher employs the Danaher Business System (DBS), a continuous improvement framework that focuses on operational excellence, quality, and customer satisfaction.
• The customer service team follows Agile methodologies to manage workloads, prioritize tasks, and ensure efficient resolution of customer issues.

Company Website: https://www.danaher.com/

📝 Enhancement Note: Danaher's company culture emphasizes collaboration, innovation, and a customer-centric approach. The company values diversity and inclusion, fostering an environment where associates can grow both personally and professionally.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (This role is not web technology-specific)

Reporting Structure: This role reports directly to the Customer Service Supervisor and works closely with other team members to ensure efficient customer support and process improvement.

Technical Impact: While not directly related to web technology, this role has a significant impact on customer satisfaction and the overall success of Beckman Coulter Diagnostics' products and services.

Growth Opportunities:

• Career Progression: With strong performance and demonstrated skills, there may be opportunities for advancement within the customer service team or other departments within Danaher's global organization.
• Skill Development: Associates have access to various training and development opportunities to enhance their skills and advance their careers within the company.

📝 Enhancement Note: Although this role is not web technology-specific, it offers opportunities for career growth and skill development within Danaher's global organization, which includes several diagnostic companies focused on improving healthcare outcomes.

🌐 Work Environment

Office Type: Danaher's Zagreb office is a modern, collaborative workspace that fosters teamwork and innovation.

Office Location(s): The role is based in Zagreb, Croatia, with the option to work on-site or remotely, depending on business needs and team dynamics.

Workspace Context:

• The customer service team shares an open-plan workspace, encouraging collaboration and communication among team members.
• Associates have access to the necessary tools and resources to perform their jobs effectively, including computers, printers, and customer relationship management (CRM) software.
• The workspace is designed to be comfortable and ergonomic, promoting productivity and well-being.

Work Schedule: Full-time, on-site position with standard working hours (Monday-Friday, 8:00 AM - 4:00 PM) and flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Danaher's Zagreb office provides a collaborative and inclusive work environment that supports the success of its associates and the company's mission to improve healthcare outcomes.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Service Values:

• Customer Focus: Prioritize customer needs and strive to exceed their expectations in every interaction.
• Quality: Maintain high standards for customer support and continuously improve processes to enhance the customer experience.
• Integrity: Act with honesty and transparency in all customer interactions and internal communications.
• Collaboration: Work closely with team members and other departments to ensure efficient and effective customer support.

Collaboration Style:

• Cross-functional Integration: Collaborate with various departments, such as sales, marketing, and operations, to address customer concerns and drive business growth.
• Code Review Culture: Regularly review and improve customer support processes to ensure efficiency and effectiveness.
• Knowledge Sharing: Encourage team members to share their expertise and experiences to enhance the overall customer support capabilities of the team.

📝 Enhancement Note: Danaher's customer service team values a customer-centric approach, continuous improvement, and collaboration to ensure exceptional customer support and drive business success.

⚡ Challenges & Growth Opportunities

Technical Challenges (N/A for this role)

Learning & Development Opportunities:

• Web Technology Skill Advancement: N/A (This role is not web technology-specific)
• Conference Attendance: Danaher encourages associates to attend industry conferences and events to stay up-to-date with the latest trends and best practices in customer support and the healthcare industry.
• Technical Mentorship: Associates have the opportunity to learn from experienced team members and other professionals within Danaher's global organization.

📝 Enhancement Note: Although this role is not web technology-specific, it offers opportunities for professional development and growth within Danaher's global organization, which includes several diagnostic companies focused on improving healthcare outcomes.

💡 Interview Preparation

Technical Questions (N/A for this role)

Company & Culture Questions:

• Customer Service Culture: Research Danaher's customer service culture and be prepared to discuss how you can contribute to maintaining high standards and continuous improvement.
• Process Improvement: Be ready to discuss your experience with process improvement initiatives and how you can apply these skills to enhance customer support processes within Danaher.
• Team Dynamics: Understand Danaher's team culture and be prepared to discuss how you can collaborate effectively with team members and other departments to drive business success.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: While this role is not web technology-specific, it is essential to research Danaher's customer service culture, process improvement initiatives, and team dynamics to prepare effectively for the interview process.

📌 Application Steps

To apply for this Senior Coordinator Non-Technical Customer Support position:

• Submit your application through the application link provided.
• Tailor your resume to highlight your customer support experience, relevant skills, and achievements.
• Prepare for the interview by researching Danaher's customer service culture, process improvement initiatives, and team dynamics.
• Be ready to discuss your experience with customer support, order processing, and complaint resolution, as well as your ability to work effectively in a team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

• Tailor every section specifically to customer support roles, emphasizing customer communication, order processing, and complaint resolution.
• Include customer service methodologies, process improvement techniques, and team collaboration strategies.
• Emphasize customer support portfolio requirements, live demonstration skills, and project case studies.
• Address customer support team dynamics, cross-functional collaboration with sales, marketing, and operations teams.
• Focus on customer support career progression, leadership opportunities, and skill development within the customer service team.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute customer support-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

• Include specific customer support technologies, software applications, and industry best practices relevant to the role.
• Address customer support career progression paths and leadership opportunities within the customer service team.
• Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
• Include customer support-specific interview preparation and coding challenge guidance.
• Emphasize customer communication, order processing, and complaint resolution principles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use customer support industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to customer support professionals.
• Provide actionable insights that give customer support candidates a competitive advantage.
• Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support Focus & Portfolio Emphasis:

• Emphasize customer support best practices, communication principles, and process improvement techniques.
• Include specific portfolio requirements tailored to the customer support discipline and role level.
• Address customer support portfolio demonstration skills, live interaction techniques, and project case study structure.
• Focus on problem-solving methods, process optimization, and customer experience enhancement.
• Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

• Generic business jargon not relevant to customer support roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-customer support terminology unless relevant to the specific role.
• Marketing language unrelated to customer support or customer experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.