📍 Job Overview

• Job Title: Senior Cloud Support Engineer - Clients & Connectivity
• Company: Snowflake
• Location: Dublin, Dublin, Ireland
• Job Type: Full-Time
• Category: DevOps, Technical Support
• Date Posted: June 23, 2025
• Experience Level: Mid-Senior Level (5-10 years)
• Remote Status: Remote OK

🚀 Role Summary

• Key Responsibilities: Provide exceptional technical support to Snowflake customers, drive solutions to complex problems, and collaborate with engineering teams to improve Snowflake's products and services.
• Key Skills: Technical Support, Cloud Services, SQL, Scripting, Networking, Troubleshooting, Data Warehousing, Communication, Collaboration, Problem Solving, Incident Management, Software Development, APIs, Containerization, Security Concepts, Big Data.

💻 Primary Responsibilities

• Drive Technical Solutions: Provide in-depth analysis and guidance to Snowflake customers and partners using email, web, and phone communication channels.
• Adhere to SLAs: Ensure fast resolution of customer issues by adhering to response and resolution Service Level Agreements (SLAs) and escalation processes.
• Demonstrate Problem-Solving Skills: Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate and resolve customer issues efficiently.
• Document Known Solutions: Contribute to the internal and external knowledge base by documenting known solutions for future reference.
• Report Bugs and Feature Requests: Report well-documented bugs and feature requests arising from customer-submitted requests to the appropriate teams.
• Participate in Support Initiatives: Contribute to various Support initiatives aimed at improving customer experience and internal processes.

🎓 Skills & Qualifications

Education: Bachelor’s or Master’s degree in Computer Science or a related discipline.

Experience: 5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role.

Required Skills:

• Excellent writing and communication skills in English with attention to detail.
• Ability to work in a highly collaborative environment across global teams.
• Basic familiarity with one major cloud service provider's ecosystem.
• Basic understanding of Windows and Linux Operating Systems.
• Basic understanding of Data Warehousing fundamentals and concepts.
• Ability to write and understand basic SQL queries.
• Scripting/coding experience in any Python or Java.
• Knowledge of TCP/IP and HTTP/S protocols.
• Skilled at troubleshooting connectivity issues on Windows, Mac, or Unix-like systems.
• Understanding of SSL/TLS handshake and troubleshooting SSL negotiation.
• Driver Configuration skills for ODBC, JDBC.
• Intermediate experience with system troubleshooting tools such as tcpdump, lsof, wireshark, netstat, sar, perfmon, process explorer.
• Experience with software development tools and environments (e.g., Visual Studio Code, Eclipse, or IntelliJ IDEA).

Preferred Skills:

• Understanding of cloud computing security concepts.
• Understanding of RESTful APIs and web services.
• Understanding of load balancer concepts (F5, nginx, etc).
• Familiarity with Cloud service security concepts (Security Groups or NSG).
• Experienced with software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab).
• Working experience in containerization and orchestration tools (e.g., Docker, Kubernetes).
• Experience with AWS Lambda and related AWS services (e.g., S3, DynamoDB, API Gateway, SNS).
• Understanding of event-driven architectures and microservices.
• Experience with API frameworks and tools like Swagger/OpenAPI, Postman, and API Gateway.
• Ability to identify packages from import statements.
• Ability to read library API documentation and use them effectively.
• Basic driver configuration skills for ODBC, JDBC, etc.
• Familiarity with third-party troubleshooting tools such as Wireshark and Fiddler.
• Experience with ML tools and libraries, such as TensorFlow, PyTorch, or scikit-learn.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Not specified for this role.
• Technical Documentation: Not specified for this role.

💵 Compensation & Benefits

Salary Range: €70,000 - €90,000 per year (Based on market research for Senior Technical Support roles in Dublin, Ireland)

Benefits:

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous time off and flexible work arrangements.
• Employee stock purchase plan.
• Professional development opportunities.

Working Hours: Full-time position with a standard workweek of 40 hours, with flexibility for on-call duties and weekend coverage as needed.

📝 Enhancement Note: Salary range is estimated based on market research for Senior Technical Support roles in Dublin, Ireland, and may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

Company Culture:

• Industry: Cloud Computing, Data Warehousing, Big Data.
• Company Size: Large (5,001-10,000 employees).
• Founded: 2012.

Team Structure:

• The Support team works closely with Snowflake's engineering, product, and sales teams to ensure customer satisfaction and drive product improvement.
• The team is organized into regional and functional groups, with each group responsible for a specific set of customers or product areas.

Development Methodology:

• Snowflake follows Agile methodologies for software development, with a focus on continuous improvement and customer feedback.
• The Support team uses ticketing systems and collaboration tools to manage customer issues and track progress.

Company Website: Snowflake Careers

📝 Enhancement Note: Snowflake's company culture is driven by its mission to provide high-quality support to its customers, with a focus on collaboration, innovation, and continuous learning.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior Level - Senior Cloud Support Engineer role involves managing complex customer issues, driving technical solutions, and collaborating with cross-functional teams to improve Snowflake's products and services.

Reporting Structure: The Senior Cloud Support Engineer reports directly to the Support Manager and works closely with various internal teams, including Engineering, Product, and Sales.

Technical Impact: This role has a significant impact on Snowflake's customers, as it directly influences their experience with Snowflake's products and services. The Senior Cloud Support Engineer's technical expertise and problem-solving skills help drive customer satisfaction and retention.

Growth Opportunities:

• Technical Growth: Develop expertise in Snowflake's products and services, as well as related cloud technologies, data warehousing, and big data concepts.
• Leadership Growth: Gain experience in managing complex customer issues, driving technical solutions, and collaborating with cross-functional teams.
• Career Progression: Transition into more senior roles within the Support organization, or explore opportunities in other areas of the business, such as Engineering, Product, or Sales.

📝 Enhancement Note: Snowflake offers a dynamic and challenging work environment that encourages growth and development for its employees. The Senior Cloud Support Engineer role provides an excellent opportunity to gain experience in a high-growth industry and make a significant impact on Snowflake's customers.

🌐 Work Environment

Office Type: Snowflake's Dublin office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Snowflake's Dublin office is located in the heart of the city, with easy access to public transportation and amenities.

Workspace Context:

• Snowflake's offices are equipped with state-of-the-art technology, including high-speed internet, multiple monitors, and collaboration tools.
• The workspace encourages cross-functional collaboration and knowledge sharing between teams.
• Snowflake offers flexible work arrangements, including remote work options, to accommodate employees' needs and preferences.

Work Schedule: Snowflake offers a flexible work schedule, with core hours between 10:00 AM and 4:00 PM (Irish Standard Time). Employees are expected to work a standard workweek of 40 hours, with flexibility for on-call duties and weekend coverage as needed.

📝 Enhancement Note: Snowflake's work environment is designed to support the well-being and productivity of its employees, with a focus on collaboration, innovation, and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to assess communication skills and cultural fit.
2. Technical Assessment: A hands-on technical assessment to evaluate problem-solving skills, troubleshooting abilities, and familiarity with Snowflake's products and services.
3. Behavioral Interview: A structured interview to assess cultural fit, communication skills, and problem-solving approach.
4. Final Interview: A meeting with the hiring manager or a panel of senior team members to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

• Not specified for this role.

Technical Challenge Preparation:

• Brush up on SQL, scripting, and networking concepts relevant to Snowflake's products and services.
• Familiarize yourself with Snowflake's documentation and knowledge base articles.
• Practice troubleshooting connectivity issues and resolving technical problems in a simulated environment.

ATS Keywords:

• Technical Support, Cloud Services, SQL, Scripting, Networking, Troubleshooting, Data Warehousing, Communication, Collaboration, Problem Solving, Incident Management, Software Development, APIs, Containerization, Security Concepts, Big Data, Cloud Computing, Customer Support, Customer Experience, Technical Writing, Technical Documentation, Knowledge Base, Ticketing Systems, Agile Methodologies, Customer Feedback, Product Improvement.

📝 Enhancement Note: The interview process for the Senior Cloud Support Engineer role at Snowflake is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. The technical assessment and behavioral interview components are particularly important for this role, as they provide insight into the candidate's ability to drive technical solutions and collaborate effectively with cross-functional teams.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified for this role.

Backend & Server Technologies:

• Snowflake's products and services are built on a cloud-native architecture, leveraging AWS, Azure, and Google Cloud Platform.
• The Senior Cloud Support Engineer should have familiarity with one or more of these major cloud service providers' ecosystems.

Development & DevOps Tools:

• Snowflake uses a range of development and DevOps tools, including Git, Jenkins, and Terraform.
• The Senior Cloud Support Engineer should have experience with software development tools and environments, such as Visual Studio Code, Eclipse, or IntelliJ IDEA.

📝 Enhancement Note: The Senior Cloud Support Engineer role at Snowflake requires a strong understanding of cloud technologies, data warehousing, and big data concepts. Familiarity with one or more major cloud service providers' ecosystems is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Snowflake prioritizes customer satisfaction and strives to deliver exceptional customer experiences through its products and services.
• Innovation: Snowflake fosters a culture of continuous learning and innovation, encouraging employees to explore new technologies and approaches to problem-solving.
• Collaboration: Snowflake values cross-functional collaboration and knowledge sharing, with a focus on working together to drive customer success.
• Expertise: Snowflake seeks out talented and experienced professionals who can drive technical solutions and contribute to the company's growth and success.

Collaboration Style:

• Snowflake's team culture is characterized by open communication, active listening, and a strong focus on customer feedback.
• The company encourages knowledge sharing and mentoring, with a commitment to helping employees grow and develop their skills.
• Snowflake's teams work together to drive customer success, with a focus on delivering high-quality solutions and exceptional customer experiences.

📝 Enhancement Note: Snowflake's team culture is driven by its commitment to customer satisfaction, innovation, and collaboration. The company's values and collaboration style are reflected in its approach to technical support, product development, and customer engagement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Complex Customer Issues: Senior Cloud Support Engineers must be able to diagnose and resolve complex customer issues, often working with limited information and tight deadlines.
• Technical Escalations: The role involves managing technical escalations and collaborating with engineering teams to drive solutions to customer problems.
• Product Evolution: Snowflake's products and services are constantly evolving, requiring Senior Cloud Support Engineers to stay up-to-date with the latest features, functionality, and best practices.

Learning & Development Opportunities:

• Technical Training: Snowflake offers extensive training and development opportunities, including technical workshops, webinars, and online courses.
• Mentorship: Senior Cloud Support Engineers have the opportunity to mentor junior team members and contribute to the company's knowledge sharing and development initiatives.
• Career Progression: The role provides opportunities for career progression, with potential paths into more senior roles within the Support organization, or exploration of opportunities in other areas of the business, such as Engineering, Product, or Sales.

📝 Enhancement Note: The Senior Cloud Support Engineer role at Snowflake presents a range of technical challenges and growth opportunities, with a focus on driving customer success, collaborating with cross-functional teams, and staying up-to-date with the latest technologies and best practices.

💡 Interview Preparation

Technical Questions:

• Technical Question 1: Describe a complex technical issue you've faced in a previous role and how you approached diagnosing and resolving it. What tools and resources did you use to troubleshoot the problem?
• Technical Question 2: How do you stay up-to-date with the latest cloud technologies and best practices? Can you provide an example of a recent learning experience or project that demonstrates your commitment to continuous learning?
• Technical Question 3: Can you walk us through your approach to troubleshooting connectivity issues? What tools and techniques do you use to identify and resolve network-related problems?

Company & Culture Questions:

• Technical Question 4: How do you approach working with customers to understand their needs and ensure their satisfaction with Snowflake's products and services? Can you provide an example of a time when you went above and beyond to deliver exceptional customer service?
• Technical Question 5: How do you collaborate with cross-functional teams to drive product improvement and customer success? Can you describe a time when you worked closely with engineering, product, or sales teams to deliver a significant customer outcome?
• Technical Question 6: How do you approach gathering and acting on customer feedback to improve Snowflake's products and services? Can you provide an example of a time when you used customer feedback to drive a significant improvement or enhancement?

Portfolio Presentation Strategy:

• Not specified for this role.

📝 Enhancement Note: The interview process for the Senior Cloud Support Engineer role at Snowflake is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. The technical assessment and behavioral interview components are particularly important for this role, as they provide insight into the candidate's ability to drive technical solutions and collaborate effectively with cross-functional teams.

📌 Application Steps

To apply for this Senior Cloud Support Engineer - Clients & Connectivity position at Snowflake:

1. Submit your application through the Snowflake Careers portal.
2. Prepare for the phone screen by reviewing Snowflake's products and services, and familiarizing yourself with the company's mission and values.
3. Brush up on your technical skills, with a focus on SQL, scripting, and networking concepts relevant to Snowflake's products and services.
4. Research Snowflake's company culture and team dynamics, and prepare for behavioral interview questions that assess your cultural fit and problem-solving approach.
5. Practice troubleshooting connectivity issues and resolving technical problems in a simulated environment, and be prepared to discuss your approach to technical challenges and customer support.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.