📍 Job Overview

Job Title: Senior Cloud Support Engineer - Application & Security Governance
Company: Snowflake
Location: Dublin, Ireland
Job Type: Full-Time
Category: DevOps, Technical Support
Date Posted: 2025-06-23
Experience Level: 5-10 years
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Provide technical solutions to complex problems, deliver exceptional customer service, drive technical solutions, and collaborate with engineering teams.
Key Technologies: Snowflake Data Warehouse, Database Systems, SQL Queries, Identity Access Management, Data Governance, Data Warehouse Technologies, Web Security, Networking Technologies, Cloud Providers, Encryption, Authentication Protocols, Scripting, and more.

📝 Enhancement Note: This role requires a strong technical background and excellent communication skills to provide high-quality support to Snowflake customers. The ideal candidate will have experience working with a variety of technologies and be able to troubleshoot complex issues.

💻 Primary Responsibilities

Technical Problem-Solving: Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using email, web, and phone.
Customer Support: Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations.
Process-Oriented: Demonstrate good problem-solving skills and be process-oriented to manage customer issues effectively.
Investigation & Documentation: Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues and document known solutions to the internal and external knowledge base.
Bug Reporting: Report well-documented bugs and feature requests arising from customer-submitted requests and partner with engineering teams in prioritizing and resolving customer requests.
Support Initiatives: Participate in a variety of Support initiatives and provide support coverage during holidays and weekends based on business needs.

🎓 Skills & Qualifications

Education: Bachelor’s or Master’s degree in Computer Science or equivalent discipline.

Experience: 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role.

Required Skills:

Excellent writing and communication skills in English with attention to detail.
Ability to work in a highly collaborative environment across global teams.
Experience with the major public cloud providers like AWS, Azure, and GCP.
Experience in Database systems and SQL queries.
Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC).
Experience in troubleshooting data sharing features, including secure views, and shares.
Experience in data replication in Snowflake or any other vendors.
Experience in Data Warehouse Technologies.
Experience in troubleshooting platforms that support marketplace functions.
Experience of working with data governance capabilities - Data Quality Monitoring, Data Privacy, Row/Column Security Policy, Data Lineage and Dependencies.
Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls.
Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix.
Knowledge and understanding of encryption.
Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA).

Preferred Skills:

Public cloud certification on AWS, Azure, Google Cloud (GCP).
Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R.
Experience in implementing data-sharing features in Snowflake or any other vendors.
Excellent problem-solving skills and ability to diagnose and resolve data governance issues in the policy definition/application of the policy.
Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA.
Experience in configuring and troubleshooting drivers such as ODBC, JDBC.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of Snowflake Data Warehouse and relevant technologies.
Showcase your problem-solving skills and ability to troubleshoot complex issues.
Highlight your experience with data governance capabilities and data replication.
Provide examples of your excellent communication skills and customer service.

Technical Documentation:

Document known solutions to the internal and external knowledge base.
Report well-documented bugs and feature requests arising from customer-submitted requests.
Keep up-to-date with the latest Snowflake features and updates.

💵 Compensation & Benefits

Salary Range: €75,000 - €95,000 per year (Based on market research and industry standards for a Senior Cloud Support Engineer in Dublin, Ireland)

Benefits:

Competitive benefits package, including health, dental, and vision insurance.
Retirement savings plan with company match.
Generous time off and paid holidays.
Employee stock purchase plan.
Professional development opportunities and training.
A dynamic and inclusive work environment.

Working Hours: Full-time, 40 hours per week. Flexible schedule with on-call responsibilities during weekends and holidays as needed.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for a Senior Cloud Support Engineer in Dublin, Ireland. Actual compensation may vary based on factors such as experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Snowflake is a cloud-based data warehousing company that provides a scalable, secure, and easy-to-use platform for data storage and analysis.

Company Size: Snowflake has over 3,000 employees worldwide, providing ample opportunities for growth and collaboration.

Founded: Snowflake was founded in 2012 and is headquartered in San Mateo, California, with offices worldwide.

Team Structure:

Snowflake's Support team is a global organization that works closely with customers to ensure their success with the Snowflake platform.
The team is structured to provide 24/7 coverage and support to customers worldwide.
Team members work closely with engineering, product, and sales teams to drive customer success and product improvement.

Development Methodology:

Snowflake follows Agile methodologies for software development and continuous improvement.
The Support team uses a ticketing system to track and manage customer issues and requests.
Collaboration and knowledge sharing are key aspects of Snowflake's culture, with regular team meetings and training sessions to ensure everyone is up-to-date with the latest features and best practices.

Company Website: Snowflake Careers

📝 Enhancement Note: Snowflake's global presence and collaborative culture provide ample opportunities for growth and learning for a Senior Cloud Support Engineer.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Cloud Support Engineer - Application & Security Governance is a senior-level role responsible for providing technical solutions to complex problems and driving customer success. This role requires a deep understanding of Snowflake's platform and relevant technologies, as well as strong communication and problem-solving skills.

Reporting Structure: The Senior Cloud Support Engineer reports directly to the Manager, Cloud Support Engineering.

Technical Impact: This role has a significant impact on Snowflake's customers and the overall success of the company. By providing exceptional customer service and driving technical solutions, the Senior Cloud Support Engineer helps ensure that customers achieve their goals and maximize their use of the Snowflake platform.

Growth Opportunities:

Technical Specialization: Deepen your expertise in Snowflake's platform and relevant technologies, and explore opportunities to specialize in specific areas such as data governance, data replication, or security.
Team Leadership: Develop your leadership skills and explore opportunities to mentor junior team members and drive team success.
Product Management: Transition into a product management role, focusing on customer needs and driving product improvement.
Architecture & Design: Develop your architecture and design skills and explore opportunities to work on strategic projects and initiatives.

📝 Enhancement Note: Snowflake's commitment to customer success and continuous improvement provides numerous opportunities for growth and development for a Senior Cloud Support Engineer.

🌐 Work Environment

Office Type: Snowflake's Dublin office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Snowflake's Dublin office is located in the heart of the city, with easy access to public transportation and amenities.

Workspace Context:

Collaborative Environment: Snowflake's open-plan office encourages collaboration and communication, with plenty of space for team meetings and brainstorming sessions.
State-of-the-Art Technology: Snowflake's offices are equipped with the latest technology, including high-speed internet, multiple monitors, and testing devices.
Cross-Functional Collaboration: Snowflake's teams work closely with other departments, including sales, marketing, and product, to drive customer success and product improvement.

Work Schedule: Full-time, 40 hours per week. Snowflake offers flexible working hours and remote work options to accommodate individual needs and preferences. On-call responsibilities during weekends and holidays may be required based on business needs.

📝 Enhancement Note: Snowflake's modern, collaborative work environment and flexible work arrangements provide an ideal setting for a Senior Cloud Support Engineer to thrive and grow.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss your background, experience, and interest in the role.
Technical Assessment: A hands-on assessment to evaluate your technical skills and problem-solving abilities. You will be asked to troubleshoot complex issues and provide technical solutions to customer scenarios.
Behavioral Interview: A conversation with the hiring manager to discuss your approach to customer service, problem-solving, and teamwork. You will be asked to provide examples of your experience and how you have handled challenging situations in the past.
Final Interview: A meeting with the team lead or other senior team members to discuss your fit for the role and the team's long-term goals.

Portfolio Review Tips:

Highlight your experience with Snowflake's platform and relevant technologies.
Provide examples of your problem-solving skills and ability to troubleshoot complex issues.
Showcase your excellent communication skills and customer service.
Be prepared to discuss your approach to data governance and security.

Technical Challenge Preparation:

Brush up on your knowledge of Snowflake's platform and relevant technologies.
Practice troubleshooting complex issues and providing technical solutions to customer scenarios.
Familiarize yourself with Snowflake's documentation and knowledge base.
Prepare questions to ask the interview panel about the role, team, and company.

ATS Keywords: Snowflake, Cloud Support, Technical Support, Database Systems, SQL Queries, Identity Access Management, Data Governance, Data Warehouse Technologies, Web Security, Networking Technologies, Troubleshooting, Cloud Providers, Encryption, Authentication Protocols, Scripting, Problem Solving, Customer Service, Collaboration, Agile, Ticketing System, Global Team, Customer Success, Product Improvement.

📝 Enhancement Note: Snowflake's interview process is designed to evaluate your technical skills, problem-solving abilities, and cultural fit. By preparing thoroughly and showcasing your experience and expertise, you will have a strong chance of success.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

Snowflake Data Warehouse
Database Systems (e.g., MySQL, PostgreSQL, Oracle)
SQL Queries
Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
Data Governance capabilities (Data Quality Monitoring, Data Privacy, Row/Column Security Policy, Data Lineage and Dependencies)
Web security, networking technologies, and protocols (TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls)
Operating systems (Windows, Mac, *Nix)

Development & DevOps Tools:

Snowflake's ticketing system for tracking and managing customer issues and requests.
Collaboration tools (e.g., Slack, Microsoft Teams) for team communication and coordination.
Knowledge base and documentation tools (e.g., Confluence, SharePoint) for sharing information and best practices.
Cloud provider tools (e.g., AWS, Azure, GCP) for managing cloud resources and infrastructure.

📝 Enhancement Note: Snowflake's technology stack is designed to provide a scalable, secure, and easy-to-use platform for data storage and analysis. Familiarity with Snowflake's platform and relevant technologies is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Snowflake's top priority is customer success. The team is dedicated to understanding customer needs and providing exceptional service to ensure customer satisfaction and loyalty.
Technical Excellence: Snowflake's team members are passionate about technology and committed to continuous learning and improvement. They strive to be at the forefront of industry trends and best practices.
Collaboration: Snowflake's culture fosters open communication and teamwork. Team members are encouraged to share ideas, learn from one another, and work together to drive customer success and product improvement.
Innovation: Snowflake's team members are encouraged to think creatively and challenge the status quo. They are empowered to explore new ideas and approaches to drive innovation and improvement.

Collaboration Style:

Cross-Functional Integration: Snowflake's teams work closely with other departments, including sales, marketing, and product, to drive customer success and product improvement.
Code Review Culture: Snowflake's team members are encouraged to review each other's work and provide feedback to ensure high-quality solutions and continuous learning.
Knowledge Sharing: Snowflake's team members are encouraged to share their knowledge and expertise with the team and broader community. This includes contributing to the company's knowledge base, leading training sessions, and speaking at industry events.

📝 Enhancement Note: Snowflake's culture is focused on customer success, technical excellence, collaboration, and innovation. By embracing these values and working closely with the team, you will have a significant impact on Snowflake's customers and the overall success of the company.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Governance: Stay up-to-date with the latest data governance trends and best practices, and develop expertise in implementing data governance policies and procedures in Snowflake's platform.
Data Replication: Familiarize yourself with data replication techniques and best practices, and develop expertise in implementing data replication solutions in Snowflake's platform.
Security: Stay current with the latest security trends and best practices, and develop expertise in implementing security measures and protocols in Snowflake's platform.
Troubleshooting: Hone your troubleshooting skills and develop expertise in diagnosing and resolving complex technical issues in Snowflake's platform and relevant technologies.

Learning & Development Opportunities:

Technical Training: Participate in technical training and certification programs to deepen your expertise in Snowflake's platform and relevant technologies.
Conference Attendance: Attend industry conferences and events to stay current with the latest trends and best practices in data warehousing, cloud computing, and related fields.
Mentorship: Seek mentorship opportunities from senior team members and industry experts to gain insights and guidance on your career development.
Leadership Development: Develop your leadership skills and explore opportunities to mentor junior team members and drive team success.

📝 Enhancement Note: Snowflake's commitment to customer success and continuous improvement provides numerous opportunities for growth and development for a Senior Cloud Support Engineer. By embracing these challenges and learning opportunities, you will have a significant impact on Snowflake's customers and the overall success of the company.

💡 Interview Preparation

Technical Questions:

Snowflake Platform: Demonstrate your deep understanding of Snowflake's platform, including its features, capabilities, and best practices.
Troubleshooting: Walk through complex customer scenarios and explain how you would diagnose and resolve technical issues in Snowflake's platform.
Data Governance: Discuss your experience with data governance policies and procedures, and how you would implement them in Snowflake's platform.
Security: Explain your approach to security in Snowflake's platform, including measures and protocols to protect customer data and ensure compliance with industry standards.

Company & Culture Questions:

Customer Focus: Describe your approach to customer service and how you would ensure customer satisfaction and loyalty in this role.
Collaboration: Explain how you would work with other departments, including sales, marketing, and product, to drive customer success and product improvement.
Innovation: Discuss your approach to innovation and how you would challenge the status quo and drive improvement in Snowflake's platform.

Portfolio Presentation Strategy:

Snowflake Expertise: Highlight your deep understanding of Snowflake's platform and relevant technologies.
Problem-Solving Skills: Provide examples of your ability to diagnose and resolve complex technical issues in Snowflake's platform.
Customer Service: Showcase your excellent communication skills and customer service, and how you would ensure customer satisfaction and loyalty in this role.
Data Governance & Security: Discuss your experience with data governance policies and procedures, and how you would implement them in Snowflake's platform to ensure data privacy, security, and compliance with industry standards.

📝 Enhancement Note: Snowflake's interview process is designed to evaluate your technical skills, problem-solving abilities, and cultural fit. By preparing thoroughly and showcasing your experience and expertise, you will have a strong chance of success.

📌 Application Steps

To apply for this Senior Cloud Support Engineer - Application & Security Governance position at Snowflake, follow these steps:

Update Your Resume: Highlight your experience with Snowflake's platform and relevant technologies, as well as your problem-solving skills, customer service, and data governance expertise.
Tailor Your Cover Letter: Explain your interest in the role and how your skills and experience make you a strong fit for the position. Be sure to mention specific aspects of the role that appeal to you and how you would contribute to Snowflake's success.
Prepare for Technical Assessment: Brush up on your knowledge of Snowflake's platform and relevant technologies, and practice troubleshooting complex issues and providing technical solutions to customer scenarios.
Research Snowflake: Familiarize yourself with Snowflake's company culture, values, and mission. Be prepared to discuss how you align with these aspects and how you would contribute to Snowflake's success.
Apply: Submit your application through the application link provided on Snowflake's careers website.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Cloud Support Engineer - Application & Security Governance