📍 Job Overview

Job Title: Senior Cloud Operations Engineer - AWS
Company: Endava
Location: Cluj-Napoca, Cluj, Romania
Job Type: Full-time, Hybrid
Category: DevOps, Infrastructure
Date Posted: June 19, 2025
Experience Level: 5-10 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Cloud Infrastructure Management: Proactively monitor, maintain, and improve AWS cloud infrastructure's availability, performance, and reliability.
ITIL-based Service Management: Own and execute the full lifecycle of operational support, including incident, request, and problem management.
Infrastructure as Code (IaC): Manage AWS cloud environments using Terraform and automate operational tasks to reduce manual intervention.
Collaboration: Work closely with development and application teams to streamline deployments and operational processes.
Compliance & Documentation: Ensure compliance with security, governance, and operational standards, and maintain detailed documentation.

📝 Enhancement Note: This role requires a strong focus on operational excellence, automation, and collaboration with development teams to ensure efficient and reliable cloud infrastructure.

💻 Primary Responsibilities

Cloud Infrastructure Management:
- Monitor, maintain, and improve system availability, performance, and reliability.
- Ensure infrastructure availability for business-critical services in a 24/7 support model.
- Participate in on-call rotations and support change management processes.
ITIL-based Service Management:
- Rapidly detect, investigate, and resolve infrastructure incidents to minimize business impact.
- Handle and fulfill infrastructure service requests within agreed service levels.
- Identify root causes of recurring issues and implement permanent fixes to prevent reoccurrence.
Infrastructure as Code (IaC) & Automation:
- Build and manage AWS cloud environments using Terraform.
- Implement automation for operational tasks to reduce manual intervention and improve system consistency and reliability.
Collaboration & Documentation:
- Collaborate with development and application teams to streamline deployments and operational processes.
- Maintain detailed documentation of infrastructure configurations, operating procedures, and troubleshooting guides.

🎓 Skills & Qualifications

Education: Relevant degree in Computer Science, Engineering, or a related field. Relevant experience may be considered in lieu of a degree.

Experience: Proven experience managing AWS cloud infrastructure (5-10 years) and strong hands-on experience with IaC, Terraform.

Required Skills:

Strong technical acumen in AWS and Terraform.
Working knowledge and experience in incident, request, and problem management (ITIL).
Experience supporting and operating production infrastructure in a 24/7 environment.
Strong scripting skills in at least one language (e.g., Bash, Python, PowerShell).
Familiarity with networking, security groups, load balancers, IAM policies, and monitoring in cloud environments.
Strong communication and collaboration skills with the ability to interface effectively with technical and non-technical stakeholders.

Preferred Skills:

Familiarity with observability tools such as Splunk, CloudWatch, Datadog, or similar.
AWS certifications and ITIL certifications.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience managing AWS cloud infrastructure with live examples and case studies.
Showcase automation scripts and Terraform configurations for infrastructure as code.
Highlight problem-solving skills and incident management experiences with real-life examples.

Technical Documentation:

Provide documentation of infrastructure configurations, operating procedures, and troubleshooting guides.
Include examples of process improvement initiatives and automation scripts.

📝 Enhancement Note: A strong portfolio should showcase the candidate's ability to manage AWS cloud infrastructure, automate operational tasks, and effectively document processes and procedures.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Cluj-Napoca, Romania is approximately 25,000 - 35,000 RON per month (based on market research and industry standards for senior cloud operations engineers with 5-10 years of experience).

Benefits:

Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus.
Career coaching, global career opportunities, non-linear career paths, internal development programs for management and technical leadership.
Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences.
Hybrid work and flexible working hours, employee assistance program.
Global internal wellbeing program, access to wellbeing apps.

Working Hours: Full-time, 40 hours per week, with flexible working hours and participation in on-call rotations.

📝 Enhancement Note: The estimated salary range is based on market research and industry standards for senior cloud operations engineers in Cluj-Napoca, Romania. Benefits include a comprehensive package focused on career development, work-life balance, and employee wellbeing.

🎯 Team & Company Context

🏢 Company Culture

Industry: Endava is a global technology company focused on delivering innovative solutions for various industries, including finance, retail, and healthcare.

Company Size: Endava has over 10,000 employees globally, providing ample opportunities for collaboration and career growth.

Founded: Endava was founded in 2000 and has since grown into a global leader in technology and engineering services.

Team Structure:

The cloud operations team consists of experienced engineers responsible for managing and maintaining AWS cloud infrastructure.
The team follows a matrix structure, collaborating with development, application, and other technical teams to ensure efficient and reliable cloud services.
The team works in an Agile environment, focusing on continuous improvement and automation.

Development Methodology:

The team follows ITIL-based service management for incident, request, and problem management.
They use Infrastructure as Code (IaC) with Terraform for managing AWS cloud environments and automating operational tasks.
Endava emphasizes collaboration, knowledge sharing, and continuous learning, with regular training and certification opportunities.

Company Website: Endava

📝 Enhancement Note: Endava's culture emphasizes collaboration, knowledge sharing, and continuous learning, providing a supportive environment for cloud operations engineers to grow and develop their skills.

📈 Career & Growth Analysis

Cloud Operations Engineer Career Level: This role is at the senior level, focusing on managing and maintaining AWS cloud infrastructure, executing ITIL-based service management, and driving operational excellence.

Reporting Structure: The senior cloud operations engineer reports to the cloud operations manager and works closely with development, application, and other technical teams.

Technical Impact: The role has a significant impact on the company's cloud infrastructure, ensuring high availability, performance, and reliability for business-critical services. The engineer's work directly influences user experience and business outcomes.

Growth Opportunities:

Technical Growth: Deepen expertise in AWS and other cloud technologies, pursue specialized certifications, and contribute to the development of internal tools and frameworks.
Leadership Growth: Develop management and leadership skills by mentoring junior engineers, driving process improvements, and contributing to strategic decision-making.
Career Progression: Explore opportunities for career progression within the cloud operations team or other technical roles within Endava.

📝 Enhancement Note: Endava offers numerous growth opportunities for senior cloud operations engineers, focusing on technical skill development, leadership, and career progression within the company.

🌐 Work Environment

Office Type: Endava's Cluj-Napoca office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): The main office is located in Cluj-Napoca, with additional offices in Iasi, Romania, and other global locations.

Workspace Context:

The office provides ample space for collaboration, with dedicated areas for team meetings and workshops.
Engineers have access to multiple monitors, testing devices, and other tools necessary for their roles.
Endava encourages a culture of knowledge sharing and continuous learning, with regular tech talks, workshops, and hackathons.

Work Schedule: Full-time, 40 hours per week, with flexible working hours and participation in on-call rotations for 24/7 support.

📝 Enhancement Note: Endava's work environment encourages collaboration, knowledge sharing, and continuous learning, providing a supportive and engaging space for cloud operations engineers to thrive.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: A technical assessment focusing on AWS cloud infrastructure management, Terraform, and ITIL-based service management.
Technical Deep Dive: A detailed discussion of the candidate's experience with AWS, Terraform, and incident management, as well as their approach to automation and process improvement.
Behavioral & Cultural Fit: An assessment of the candidate's communication skills, problem-solving abilities, and cultural fit within Endava's teams.
Final Decision: A review of the candidate's performance throughout the interview process and a final decision on hiring.

Portfolio Review Tips:

Highlight experience managing AWS cloud infrastructure and demonstrate a strong understanding of Terraform and ITIL-based service management.
Showcase automation scripts and Terraform configurations, emphasizing the candidate's ability to reduce manual intervention and improve system consistency and reliability.
Include real-life examples of incident management, problem-solving, and process improvement initiatives.

Technical Challenge Preparation:

Brush up on AWS cloud infrastructure management, Terraform, and ITIL-based service management.
Practice incident management scenarios and problem-solving exercises to demonstrate strong decision-making and communication skills.
Familiarize oneself with Endava's company culture and values to ensure a good fit with the team.

ATS Keywords: [AWS, Terraform, ITIL, Incident Management, Problem Management, Automation, Scripting, Cloud Infrastructure, Monitoring, Networking, Security, Load Balancing, IAM, CloudWatch, Datadog, Splunk, Agile, Collaboration, Knowledge Sharing, Continuous Learning]

📝 Enhancement Note: Endava's interview process focuses on assessing the candidate's technical expertise in AWS cloud infrastructure management, Terraform, and ITIL-based service management, as well as their problem-solving skills, communication, and cultural fit within the team.

🛠 Technology Stack & Web Infrastructure

Cloud Infrastructure:

AWS: Endava's primary cloud provider, with a focus on managing and maintaining AWS cloud infrastructure.
Terraform: Used for Infrastructure as Code (IaC) to manage AWS cloud environments and automate operational tasks.

Monitoring & Logging:

CloudWatch: AWS's native monitoring and logging service for cloud infrastructure.
Datadog or Splunk: Endava may use third-party monitoring and logging tools for enhanced visibility and analytics.

Configuration Management:

Ansible or Puppet: Endava may use configuration management tools to automate the deployment and management of cloud infrastructure.

CI/CD Pipelines:

Jenkins or GitLab CI/CD: Endava uses CI/CD pipelines for automated testing, deployment, and infrastructure management.

📝 Enhancement Note: Endava's technology stack focuses on AWS cloud infrastructure management, with a strong emphasis on Infrastructure as Code (IaC) using Terraform and automation for operational tasks.

👥 Team Culture & Values

Cloud Operations Values:

Reliability: Endava emphasizes the importance of ensuring high availability, performance, and reliability for business-critical services.
Automation: The team values automation as a means of reducing manual intervention, improving system consistency, and driving operational excellence.
Collaboration: Endava fosters a culture of collaboration, knowledge sharing, and continuous learning within its cloud operations teams.
Continuous Improvement: The team is committed to driving process improvement and driving operational excellence through regular review and optimization of cloud infrastructure and service management processes.

Collaboration Style:

Cross-functional Collaboration: Cloud operations teams work closely with development, application, and other technical teams to ensure efficient and reliable cloud services.
Peer Review & Knowledge Sharing: Endava encourages peer review and knowledge sharing, with regular tech talks, workshops, and hackathons.
Mentoring & Leadership Development: Endava provides mentoring and leadership development opportunities for cloud operations engineers to grow and develop their skills.

📝 Enhancement Note: Endava's cloud operations team values reliability, automation, collaboration, and continuous improvement, fostering a culture of knowledge sharing, continuous learning, and teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Infrastructure Management: Manage and maintain AWS cloud infrastructure, ensuring high availability, performance, and reliability for business-critical services.
Incident & Problem Management: Rapidly detect, investigate, and resolve infrastructure incidents, and identify root causes of recurring issues to prevent reoccurrence.
Automation & Process Improvement: Implement automation for operational tasks and drive process improvement initiatives to reduce manual intervention and improve system consistency and reliability.
Emerging Technologies: Stay up-to-date with emerging cloud technologies and consider their integration into Endava's cloud infrastructure and service management processes.

Learning & Development Opportunities:

AWS Training & Certification: Endava offers regular training and certification opportunities for AWS cloud infrastructure management.
Terraform Training & Certification: Endava provides training and certification opportunities for Infrastructure as Code (IaC) using Terraform.
ITIL Training & Certification: Endava offers training and certification opportunities for ITIL-based service management.
Leadership Development: Endava provides mentoring and leadership development opportunities for cloud operations engineers to grow and develop their skills.

📝 Enhancement Note: Endava offers numerous technical challenges and growth opportunities for cloud operations engineers, focusing on cloud infrastructure management, incident and problem management, automation, and continuous learning.

💡 Interview Preparation

Technical Questions:

AWS Cloud Infrastructure Management: Describe your experience managing AWS cloud infrastructure and how you ensure high availability, performance, and reliability for business-critical services.
Terraform & Infrastructure as Code (IaC): Explain your approach to managing AWS cloud environments using Terraform and automating operational tasks.
Incident & Problem Management: Walk through a real-life incident or problem management scenario, demonstrating your ability to rapidly detect, investigate, and resolve infrastructure incidents and identify root causes of recurring issues.
Automation & Process Improvement: Discuss your approach to automating operational tasks and driving process improvement initiatives to reduce manual intervention and improve system consistency and reliability.

Company & Culture Questions:

Endava's Cloud Operations Team: Describe your understanding of Endava's cloud operations team structure, values, and collaboration style.
AWS & Endava's Technology Stack: Explain your familiarity with Endava's technology stack, focusing on AWS cloud infrastructure management, Terraform, and other relevant tools.
Endava's Company Culture: Discuss your understanding of Endava's company culture, values, and commitment to knowledge sharing, continuous learning, and teamwork.

Portfolio Presentation Strategy:

Cloud Infrastructure Management: Highlight your experience managing AWS cloud infrastructure, demonstrating a strong understanding of Terraform and ITIL-based service management.
Automation & Process Improvement: Showcase automation scripts and Terraform configurations, emphasizing your ability to reduce manual intervention and improve system consistency and reliability.
Incident & Problem Management: Include real-life examples of incident management, problem-solving, and process improvement initiatives to demonstrate your strong decision-making and communication skills.

📝 Enhancement Note: Endava's interview process focuses on assessing the candidate's technical expertise in AWS cloud infrastructure management, Terraform, and ITIL-based service management, as well as their problem-solving skills, communication, and cultural fit within the team.

📌 Application Steps

To apply for this Senior Cloud Operations Engineer - AWS position at Endava:

Customize Your Application: Tailor your resume and cover letter to highlight your experience with AWS cloud infrastructure management, Terraform, and ITIL-based service management.
Prepare for Technical Assessment: Brush up on your technical skills in AWS, Terraform, and ITIL-based service management, and practice incident management scenarios and problem-solving exercises.
Research Endava: Familiarize yourself with Endava's company culture, values, and technology stack to ensure a good fit with the team.
Prepare for Behavioral & Cultural Fit Assessment: Reflect on your communication skills, problem-solving abilities, and cultural fit within Endava's teams.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Cloud Operations Engineer - AWS