📍 Job Overview

Job Title: Senior Cloud Operations Engineer - AWS
Company: Endava
Location: Cluj-Napoca, Cluj, Romania
Job Type: Full-time
Category: DevOps, Infrastructure
Date Posted: June 19, 2025
Experience Level: 5-10 years
Remote Status: On-site/Hybrid (24/7 support coverage required)

🚀 Role Summary

Cloud Infrastructure Management: Maintain and optimize AWS cloud environments, ensuring high availability, performance, and reliability.
ITIL-based Service Management: Implement incident, request, and problem management processes to minimize business impact and improve service quality.
Automation & Scripting: Develop and maintain automation scripts to reduce manual intervention and enhance system consistency.
Collaboration & Documentation: Work closely with development teams to streamline deployments and maintain detailed documentation of infrastructure configurations.

📝 Enhancement Note: This role requires a strong focus on operational excellence, with a commitment to 24/7 support coverage and a passion for automation and continuous improvement.

💻 Primary Responsibilities

Cloud Infrastructure Management:
- Monitor, maintain, and improve system availability, performance, and reliability.
- Manage AWS cloud environments using Infrastructure as Code (Terraform).
- Ensure infrastructure availability for business-critical services in a 24/7 support model.
ITIL-based Service Management:
- Implement incident, request, and problem management processes following ITIL standards.
- Handle and fulfill infrastructure service requests within agreed service levels.
- Identify root causes of recurring issues and implement permanent fixes to prevent reoccurrence.
Automation & Scripting:
- Develop and maintain automation scripts to reduce manual intervention and improve system consistency.
- Implement automation for operational tasks to enhance system reliability and efficiency.
Collaboration & Documentation:
- Collaborate with development and application teams to streamline deployments and operational processes.
- Maintain detailed documentation of infrastructure configurations, operating procedures, and troubleshooting guides.
Security & Compliance:
- Ensure compliance with security, governance, and operational standards across all environments.
- Participate in capacity planning, cost optimization, and performance tuning activities.
Change Management:
- Support change management processes, ensuring safe and auditable infrastructure changes.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., AWS) are a plus.

Experience: Proven experience (5-10 years) managing AWS cloud infrastructure and strong hands-on experience with Terraform. Working knowledge of ITIL-based service management and scripting skills in languages like Bash or Python are essential.

Required Skills:

Strong technical acumen in AWS and Terraform.
Solid grasp of ITIL-based service management.
Experience supporting and operating production infrastructure in a 24/7 environment.
Strong scripting skills in at least one language (e.g., Bash, Python, PowerShell).
Familiarity with networking, security groups, load balancers, IAM policies, and monitoring in cloud environments.
Strong communication and collaboration skills with the ability to interface effectively with technical and non-technical stakeholders.

Preferred Skills:

Experience with observability tools such as Splunk, CloudWatch, Datadog, or similar.
AWS certifications.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience managing AWS cloud infrastructure with examples of Terraform configurations.
Showcase incident, request, and problem management processes implemented in previous roles.
Highlight automation scripts and tools developed to improve system reliability and efficiency.
Display knowledge of networking, security, and monitoring in cloud environments with relevant examples.

Technical Documentation:

Provide detailed documentation of infrastructure configurations, operating procedures, and troubleshooting guides.
Demonstrate understanding of ITIL-based service management processes with relevant examples.

📝 Enhancement Note: A strong portfolio will showcase the candidate's ability to manage complex cloud infrastructure, automate operational tasks, and implement ITIL-based service management processes effectively.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Cluj-Napoca, Romania is between 35,000 RON and 45,000 RON per year (approximately 7,500 EUR to 10,000 EUR), based on market research and industry standards for senior cloud operations engineers with 5-10 years of experience.

Benefits:

Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus.
Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership.
Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences.
Hybrid work and flexible working hours, employee assistance programme.
Global internal wellbeing programme, access to wellbeing apps.
Inclusion and diversity programmes, events, and celebrations.

Working Hours: Full-time position with a commitment to 24/7 support coverage, including on-call rotations.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for senior cloud operations engineers in Cluj-Napoca, Romania. Actual salary offers may vary depending on the candidate's experience, skills, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Endava operates in the technology sector, focusing on digital transformation, agile delivery, and innovation. The company works with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

Company Size: Endava is a global technology company with over 9,000 employees across multiple locations worldwide. This size provides opportunities for career growth and exposure to diverse projects and industries.

Founded: Endava was founded in 2000 and has since grown into a global technology partner, providing consulting and implementation services to clients across North America, Western Europe, and Asia.

Team Structure:

Endava's cloud operations team consists of experienced engineers with a strong focus on AWS and Infrastructure as Code (IaC) technologies.
The team follows an Agile/Scrum methodology, with regular sprint planning and collaboration sessions.
Cross-functional collaboration with development, design, and business teams is essential for delivering high-quality solutions.

Development Methodology:

Endava follows Agile/Scrum methodologies for project management, with regular sprint planning and retrospectives.
The company emphasizes code review, testing, and quality assurance practices to ensure high code quality and system reliability.
Endava uses CI/CD pipelines and automated deployment strategies to streamline the development process and ensure efficient delivery.

Company Website: Endava Website

📝 Enhancement Note: Endava's global presence and diverse client base offer cloud operations engineers the opportunity to work on complex projects and gain exposure to various industries and technologies.

📈 Career & Growth Analysis

Cloud Operations Career Level: This role is a senior position within the cloud operations team, focusing on managing AWS cloud infrastructure and implementing ITIL-based service management processes. The engineer will be responsible for ensuring system availability, performance, and reliability while collaborating with development teams to streamline deployments and operational processes.

Reporting Structure: The senior cloud operations engineer will report directly to the cloud operations manager and work closely with development, application, and business teams to ensure smooth infrastructure management and service delivery.

Technical Impact: The engineer will have a significant impact on the company's overall cloud infrastructure, ensuring high availability, performance, and reliability. They will also play a crucial role in implementing automation scripts and tools to enhance system efficiency and improve service quality.

Growth Opportunities:

Technical Growth: Expand knowledge of AWS services and emerging cloud technologies, with opportunities to gain relevant certifications and contribute to Endava's internal tech communities.
Leadership Development: Develop leadership skills through mentoring junior team members, driving process improvements, and contributing to strategic decision-making.
Career Progression: Advance to a cloud operations manager role or explore other senior technical leadership opportunities within Endava's global organization.

📝 Enhancement Note: Endava's global presence and diverse client base provide ample opportunities for cloud operations engineers to grow technically, develop leadership skills, and advance their careers within the organization.

🌐 Work Environment

Office Type: Endava's Cluj-Napoca office is a modern, collaborative workspace designed to foster innovation and teamwork. The office features multiple monitors, testing devices, and comfortable working spaces to support cloud operations engineers in their daily tasks.

Office Location(s): Endava's Cluj-Napoca office is located in the city center, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Environment: Endava encourages cross-functional collaboration between cloud operations, development, design, and business teams to ensure efficient service delivery and high-quality solutions.
Technical Infrastructure: The office is equipped with state-of-the-art hardware and software, providing cloud operations engineers with the tools they need to manage complex cloud infrastructure effectively.
Knowledge Sharing: Endava fosters a culture of knowledge sharing and continuous learning, with regular tech communities, workshops, and conferences to help cloud operations engineers stay up-to-date with the latest industry trends and best practices.

Work Schedule: Full-time position with a commitment to 24/7 support coverage, including on-call rotations. Endava offers flexible working hours and hybrid work arrangements to accommodate employees' personal needs and preferences.

📝 Enhancement Note: Endava's collaborative work environment, state-of-the-art technical infrastructure, and commitment to knowledge sharing provide cloud operations engineers with an optimal workspace for managing complex cloud infrastructure and driving operational excellence.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: Participate in a phone or video call with a cloud operations team member to discuss your experience, qualifications, and career goals.
On-site Technical Interview: Visit Endava's Cluj-Napoca office for a face-to-face interview with the cloud operations manager and other team members. This interview will focus on your technical skills, problem-solving abilities, and cultural fit.
Final Decision: Endava will make a final decision based on your interview performance, technical skills, and cultural fit.

Portfolio Review Tips:

Highlight your experience managing AWS cloud infrastructure and implementing ITIL-based service management processes.
Demonstrate your ability to automate operational tasks and improve system efficiency with relevant examples of automation scripts and tools.
Showcase your knowledge of networking, security, and monitoring in cloud environments with relevant examples.

Technical Challenge Preparation:

Brush up on your AWS and Terraform skills, focusing on infrastructure management, automation, and ITIL-based service management processes.
Familiarize yourself with Endava's company culture and values, emphasizing collaboration, innovation, and continuous learning.
Prepare for behavioral interview questions that focus on problem-solving, teamwork, and adaptability in a fast-paced environment.

ATS Keywords: AWS, Terraform, ITIL, Incident Management, Problem Management, Scripting, CI/CD, Networking, Security, Monitoring, Collaboration, Documentation, Capacity Planning, Change Management, Cloud Operations, Senior Engineer, Infrastructure Management, Automation, Automation Scripts, Technical Interview, Technical Phone Screen, Online Assessment, Portfolio Review, Technical Skills, Problem-Solving, Cultural Fit.

📝 Enhancement Note: Endava's interview process is designed to evaluate candidates' technical skills, problem-solving abilities, and cultural fit. By preparing for each stage of the process and showcasing your relevant experience and qualifications, you can increase your chances of success.

🛠 Technology Stack & Web Infrastructure

Cloud Platform: AWS (Amazon Web Services)

Infrastructure as Code (IaC): Terraform

Scripting Languages: Bash, Python, PowerShell

Monitoring Tools: Splunk, CloudWatch, Datadog, or similar

CI/CD Pipelines: Jenkins, GitLab CI/CD, or similar

Version Control: Git

Collaboration Tools: Jira, Confluence, Slack, or similar

Project Management: Agile/Scrum methodologies, Jira

Documentation: Confluence, GitHub Wikis, or similar

📝 Enhancement Note: Endava's technology stack focuses on AWS and Terraform for cloud infrastructure management, with a strong emphasis on automation, scripting, and ITIL-based service management processes.

👥 Team Culture & Values

Cloud Operations Values:

Reliability: Endava emphasizes the importance of maintaining high system availability, performance, and reliability to ensure business continuity and customer satisfaction.
Automation: The company encourages automation and continuous improvement to enhance system efficiency and reduce manual intervention.
Collaboration: Endava fosters a culture of cross-functional collaboration between cloud operations, development, design, and business teams to ensure efficient service delivery and high-quality solutions.
Innovation: The company encourages its team members to stay up-to-date with the latest industry trends and best practices, driving continuous improvement and innovation in cloud operations.

Collaboration Style:

Cross-Functional Integration: Endava encourages collaboration between cloud operations, development, design, and business teams to ensure efficient service delivery and high-quality solutions.
Code Review Culture: The company emphasizes code review and knowledge sharing to maintain high code quality and system reliability.
Peer Programming: Endava encourages peer programming and pair troubleshooting to enhance technical skills and promote a culture of continuous learning.

📝 Enhancement Note: Endava's cloud operations team values reliability, automation, collaboration, and innovation, fostering a culture of continuous improvement and high-quality service delivery.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Infrastructure Management: Manage complex AWS cloud environments, ensuring high availability, performance, and reliability in a 24/7 support model.
Automation & Scripting: Develop and maintain automation scripts to reduce manual intervention and improve system consistency, efficiency, and reliability.
ITIL-based Service Management: Implement incident, request, and problem management processes following ITIL standards to minimize business impact and improve service quality.
Security & Compliance: Ensure compliance with security, governance, and operational standards across all environments, participating in capacity planning, cost optimization, and performance tuning activities.

Learning & Development Opportunities:

Technical Skill Development: Expand your knowledge of AWS services, emerging cloud technologies, and ITIL-based service management processes through training, certifications, and continuous learning.
Leadership Development: Develop leadership skills through mentoring junior team members, driving process improvements, and contributing to strategic decision-making.
Career Progression: Advance to a cloud operations manager role or explore other senior technical leadership opportunities within Endava's global organization.

📝 Enhancement Note: Endava's cloud operations team faces various technical challenges, requiring strong problem-solving skills, adaptability, and a commitment to continuous learning and improvement. By embracing these challenges and pursuing growth opportunities, cloud operations engineers can drive operational excellence and advance their careers within the organization.

💡 Interview Preparation

Technical Questions:

AWS & Terraform: Demonstrate your technical expertise in AWS and Terraform, focusing on infrastructure management, automation, and ITIL-based service management processes.
ITIL-based Service Management: Explain your experience with incident, request, and problem management processes, highlighting your ability to minimize business impact and improve service quality.
Problem-Solving: Showcase your problem-solving skills with real-life examples of how you've managed complex cloud infrastructure challenges and implemented effective solutions.

Company & Culture Questions:

Endava's Mission & Values: Explain how your personal values align with Endava's mission and core values, emphasizing collaboration, innovation, and continuous learning.
Cloud Operations Team Dynamics: Describe your experience working in a cloud operations team and how you've contributed to a positive and productive work environment.
Adaptability & Resilience: Discuss your ability to adapt to change and maintain resilience in a fast-paced, 24/7 support environment.

Portfolio Presentation Strategy:

Cloud Infrastructure Management: Highlight your experience managing AWS cloud environments, emphasizing your ability to ensure high availability, performance, and reliability in a 24/7 support model.
Automation & Scripting: Demonstrate your ability to develop and maintain automation scripts, focusing on reducing manual intervention and improving system consistency, efficiency, and reliability.
ITIL-based Service Management: Showcase your experience implementing incident, request, and problem management processes, emphasizing your ability to minimize business impact and improve service quality.

📝 Enhancement Note: Endava's interview process focuses on evaluating candidates' technical skills, problem-solving abilities, and cultural fit. By preparing for each stage of the process and showcasing your relevant experience and qualifications, you can increase your chances of success.

📌 Application Steps

To apply for this Senior Cloud Operations Engineer - AWS position at Endava:

Submit Your Application: Visit the Endava careers page and submit your application through the provided link.
Prepare Your Portfolio: Highlight your experience managing AWS cloud infrastructure, implementing ITIL-based service management processes, and developing automation scripts and tools.
Optimize Your Resume: Tailor your resume to emphasize your technical skills, problem-solving abilities, and cultural fit for the role.
Prepare for Technical Interviews: Brush up on your AWS and Terraform skills, focusing on infrastructure management, automation, and ITIL-based service management processes. Familiarize yourself with Endava's company culture and values, emphasizing collaboration, innovation, and continuous learning.
Research Endava: Learn about Endava's mission, values, and global presence to demonstrate your enthusiasm and commitment to the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Endava before making application decisions.

Senior Cloud Operations Engineer - AWS