📍 Job Overview

Job Title: Senior Cloud Operations Architect, EU-France (EMEA)
Company: Amazon
Location: Courbevoie, France
Job Type: On-site
Category: Cloud Architecture & Operations
Date Posted: 2025-06-20
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site (with up to 10% travel)

🚀 Role Summary

Customer Advocacy: Serve as the primary technical point of contact for enterprise-level customers, understanding their business needs, and driving AWS adoption.
Technical Guidance: Provide strategic technical guidance to customers, helping them plan and build solutions using AWS best practices.
Incident Management: Collaborate with AWS teams to resolve customer incidents, ensuring AWS environments remain operationally healthy.
Risk Management: Identify and mitigate risks associated with customer AWS environments, providing proactive support and reducing costs.
Stakeholder Communication: Liaise with various partners, from developers to C-suite executives, to drive technical discussions and achieve customer success.

📝 Enhancement Note: This role requires a strong balance of technical acumen, customer-facing skills, and the ability to navigate complex customer environments, making it an excellent fit for experienced cloud architects looking to advance their careers in a customer-centric setting.

💻 Primary Responsibilities

Customer Relationship Management: Develop and maintain strong relationships with customers, understanding their operational needs and technical challenges.
AWS Environment Management: Ensure AWS environments remain operationally healthy, reducing costs and complexity through proactive management and optimization.
Incident Resolution: Collaborate with AWS teams to troubleshoot and resolve customer incidents, minimizing downtime and service disruptions.
Risk Assessment & Mitigation: Identify potential risks in customer AWS environments and implement mitigation strategies to protect against service disruptions and data loss.
Stakeholder Communication: Effectively communicate technical concepts and trade-offs to both technical and non-technical stakeholders, driving consensus and action.
Value Add: Proactively identify opportunities for customers to gain additional value from AWS services, driving adoption and customer success.

📝 Enhancement Note: This role requires a deep understanding of AWS services and the ability to apply that knowledge to solve complex customer problems, making it an excellent fit for experienced cloud architects with a proven track record of customer success.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: 5-10 years of experience in a similar role, such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.

Required Skills:

Cloud Architecture: Proven experience in cloud architecture, with a strong focus on AWS services.
Customer Facing: External customer-facing experience, with the ability to clearly articulate complex technical concepts to diverse audiences.
Technical Troubleshooting: Demonstrated ability to troubleshoot and resolve complex technical issues in a distributed systems environment.
Multitasking: Proven ability to juggle multiple tasks and projects in a fast-paced environment.
French Proficiency: Mandatory proficiency in French for this position.

Preferred Skills:

Programming & Scripting: Proficiency in one or more programming or scripting languages, such as Java, Python, Perl, Ruby, C#, or PHP.
DevOps Tools: Experience with DevOps tools, such as Continuous Integration/Deployment, Puppet, Docker, Kubernetes, or Chef.
Previous AWS Experience: Professional experience working with AWS and/or other cloud offerings, such as Azure or Google Cloud Platform.

📝 Enhancement Note: While not explicitly stated, experience with infrastructure as code (IaC) tools like Terraform or CloudFormation would be highly beneficial for this role, as it would enable the architect to provide more comprehensive guidance to customers looking to automate their infrastructure.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Success Stories: Case studies demonstrating your ability to drive customer success through technical guidance and incident resolution.
AWS Environment Management: Examples of AWS environments you've managed, highlighting operational health, cost optimization, and risk mitigation strategies.
Incident Resolution: Detailed walkthroughs of complex incidents you've resolved, including root cause analysis and lessons learned.
Risk Assessment: Examples of risk assessments you've conducted, along with mitigation strategies implemented to protect customer environments.

Technical Documentation:

AWS Best Practices: Documentation showcasing your understanding of AWS best practices, including architecture diagrams, security guidelines, and performance optimization techniques.
Incident Response Plans: Detailed incident response plans you've developed for customers, highlighting proactive measures taken to minimize downtime and service disruptions.
Risk Management Strategies: Documentation outlining your approach to risk management, including risk assessment methodologies, mitigation strategies, and monitoring processes.

📝 Enhancement Note: While not explicitly stated, including examples of your ability to communicate complex technical concepts to non-technical stakeholders would be beneficial, as it demonstrates your customer-facing skills and ability to drive consensus and action.

💵 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (based on experience and market research)

Benefits:

Health Insurance: Comprehensive health insurance plans for employees and their families.
Retirement Plans: 401(k) matching and other retirement savings plans.
Paid Time Off: Generous vacation, sick, and holiday leave policies.
Maternity & Paternity Leave: Paid leave for new parents, with flexible return-to-work options.
Professional Development: Ongoing learning and development opportunities, including access to AWS training and certification programs.

Working Hours: Full-time position, with standard business hours and occasional on-call rotations for incident management.

📝 Enhancement Note: While not explicitly stated, Amazon is known for offering competitive salaries and comprehensive benefits packages, making it an attractive employer for experienced cloud architects looking to advance their careers.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and cloud computing

Company Size: Large (over 1,000,000 employees worldwide)

Founded: 1994

Team Structure:

Cloud Operations Team: Collaborative team responsible for managing customer AWS environments, ensuring operational health, and driving customer success.
Cross-Functional Collaboration: Close collaboration with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to drive customer success and adoption.

Development Methodology:

Agile/Scrum: AWS Enterprise Support teams use Agile/Scrum methodologies to manage customer projects and drive continuous improvement.
Customer Obsessed: Customer-centric culture focused on understanding and addressing customer needs and pain points.
Innovation: Strong emphasis on innovation and continuous learning, with a focus on staying up-to-date with the latest AWS services and best practices.

Company Website: Amazon Web Services

📝 Enhancement Note: Amazon's large size and global presence provide ample opportunities for career growth and development, making it an attractive employer for experienced cloud architects looking to advance their careers.

📈 Career & Growth Analysis

Cloud Operations Architect Career Level: Mid-Senior level role responsible for driving customer success through technical guidance and incident resolution. This role requires a strong balance of technical acumen, customer-facing skills, and the ability to navigate complex customer environments.

Reporting Structure: This role reports directly to the Cloud Operations Manager, with a dotted line to the Customer Success Manager. The role collaborates closely with various AWS teams, including Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

Technical Impact: As the primary technical point of contact for enterprise-level customers, this role has a significant impact on customer success, driving AWS adoption and ensuring customer environments remain operationally healthy.

Growth Opportunities:

Technical Leadership: Opportunities to mentor junior team members and drive technical decision-making within the team.
Customer Success Management: Potential to transition into a customer success management role, focusing on strategic customer relationships and account growth.
AWS Specialization: Opportunities to specialize in specific AWS services or domains, such as security, big data, or machine learning.

📝 Enhancement Note: Amazon's large size and global presence provide ample opportunities for career growth and development, with a focus on technical leadership, customer success management, and AWS specialization.

🌐 Work Environment

Office Type: Modern, collaborative workspace designed to facilitate team interaction and knowledge sharing.

Office Location(s): Courbevoie, France (with up to 10% travel required)

Workspace Context:

Collaborative Workspace: Open-plan office layout with dedicated team spaces and meeting rooms.
Technology Infrastructure: Access to the latest hardware, software, and collaboration tools to support productivity and innovation.
Flexible Work Arrangement: Opportunities for flexible work arrangements, such as remote work or flexible hours, depending on team and role requirements.

Work Schedule: Standard business hours, with occasional on-call rotations for incident management.

📝 Enhancement Note: Amazon's collaborative work environment and flexible work arrangements support a healthy work-life balance, making it an attractive employer for experienced cloud architects looking to advance their careers.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and technical fit for the role.
Technical Deep Dive: A comprehensive technical interview focused on AWS services, cloud architecture, and incident resolution.
Customer Scenario Discussion: A role-play scenario designed to evaluate your ability to understand customer needs and provide technical guidance.
Final Interview: A discussion with the hiring manager and other team members to assess cultural fit and career aspirations.

Portfolio Review Tips:

Customer Success Stories: Highlight your ability to drive customer success through technical guidance and incident resolution.
AWS Environment Management: Showcase your ability to manage AWS environments, highlighting operational health, cost optimization, and risk mitigation strategies.
Incident Resolution: Provide detailed walkthroughs of complex incidents you've resolved, including root cause analysis and lessons learned.
Risk Assessment: Demonstrate your approach to risk assessment and mitigation, including proactive measures taken to protect customer environments.

Technical Challenge Preparation:

AWS Services: Brush up on your knowledge of AWS services, with a focus on those most relevant to the role.
Incident Resolution: Practice incident resolution scenarios, focusing on troubleshooting and root cause analysis.
Customer Communication: Prepare for customer-facing scenarios, focusing on your ability to articulate complex technical concepts to diverse audiences.

ATS Keywords: [AWS, Cloud Architecture, Incident Management, Risk Management, Customer Success, Technical Account Management, Cloud Operations, Technical Troubleshooting, French Proficiency, Programming, Scripting, DevOps, Agile, Scrum, Customer Obsessed, Innovation, Career Growth, Technical Leadership, Customer Success Management, AWS Specialization]

📝 Enhancement Note: Familiarize yourself with Amazon's customer-obsessed culture and be prepared to discuss your approach to customer success and incident resolution in a collaborative, innovative environment.

🛠 Technology Stack & Web Infrastructure

AWS Services:

Compute: EC2, Lambda, Auto Scaling, Elastic Load Balancing, etc.
Storage: S3, EBS, EFS, Glacier, etc.
Databases: RDS, DynamoDB, Redshift, etc.
Networking: VPC, Direct Connect, Route 53, etc.
Security: IAM, Cognito, Shield, WAF, etc.
Application Services: API Gateway, App Runner, Elastic Beanstalk, etc.
Big Data & Analytics: EMR, Redshift, Kinesis, etc.
Machine Learning: SageMaker, Comprehend, Textract, etc.
Serverless: Lambda, EventBridge, Step Functions, etc.

DevOps Tools:

Infrastructure as Code (IaC): Terraform, CloudFormation, etc.
Configuration Management: Puppet, Chef, Ansible, etc.
Containerization: Docker, Kubernetes, ECS, EKS, etc.
CI/CD: CodePipeline, CodeBuild, CodeDeploy, etc.
Monitoring & Logging: CloudWatch, X-Ray, CloudTrail, etc.

📝 Enhancement Note: Familiarize yourself with the latest AWS services and best practices, as this role requires a deep understanding of AWS architecture and operations.

👥 Team Culture & Values

AWS Values:

Customer Obsessed: Relentlessly focus on customer needs and drive innovation through customer feedback.
Ownership: Take ownership of your work and drive results with a bias for action.
Invent & Simplify: Innovate and simplify processes, tools, and technologies to drive customer success.
Learn & Be Curious: Embrace a growth mindset and continuously learn and improve.
Hire & Develop the Best: Attract and retain the best talent, fostering a culture of learning and growth.

AWS Leadership Principles:

Insist on the Highest Standards: Hold yourself and others to high standards in all aspects of your work, and never settle for mediocrity.
Think Big: Think boldly and differently, challenging the status quo and considering new perspectives.
Bias for Action: Make decisions swiftly, move fast, and take calculated risks.
Frugality: Accomplish more with less, and be resourceful and creative in your approach to work.
Earn Trust: Build relationships based on candor, honesty, and mutual respect.
Dive Deep: Obsess over customers and the details of your business. Know your business better than anyone else.
Stay Curious: Question assumptions and seek to understand the root cause of problems.
Learn & Be Curious: Stay curious and keep learning – always be looking to improve yourself and your team.
Hire & Develop the Best: Raise the bar with every hire and promotion, and be determined to attract and retain the best talent.
Insist on the Highest Standards: While standards matter, they are just the floor, not the ceiling. They can be continually improved and elevated.

AWS Culture: Customer-obsessed, innovative, and collaborative culture focused on driving customer success and continuous learning.

📝 Enhancement Note: Familiarize yourself with Amazon's Leadership Principles and customer-obsessed culture, as this role requires a strong focus on customer success and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Environment Complexity: Navigate complex customer environments, understanding their unique operational needs and technical challenges.
Incident Resolution: Troubleshoot and resolve complex incidents in a distributed systems environment, minimizing downtime and service disruptions.
Risk Management: Identify and mitigate risks in customer AWS environments, proactively managing operational health and reducing costs.
AWS Service Adoption: Drive customer adoption of AWS services, keeping up-to-date with the latest releases and best practices.

Learning & Development Opportunities:

AWS Training & Certification: Access to AWS training and certification programs, enabling you to deepen your knowledge of AWS services and best practices.
Conferences & Events: Opportunities to attend industry conferences and events, staying up-to-date with the latest trends and innovations in cloud computing.
Mentorship & Coaching: Opportunities to receive mentorship and coaching from experienced AWS professionals, driving your career growth and development.

📝 Enhancement Note: Amazon's large size and global presence provide ample opportunities for career growth and development, with a focus on technical leadership, customer success management, and AWS specialization.

💡 Interview Preparation

Technical Questions:

AWS Services: Be prepared to discuss your knowledge of AWS services, with a focus on those most relevant to the role.
Incident Resolution: Practice incident resolution scenarios, focusing on troubleshooting and root cause analysis.
Risk Management: Prepare for questions related to risk assessment and mitigation strategies, demonstrating your proactive approach to customer environment management.
Customer Communication: Prepare for customer-facing scenarios, focusing on your ability to articulate complex technical concepts to diverse audiences.

Company & Culture Questions:

Customer Obsession: Be prepared to discuss your approach to customer success and incident resolution in a customer-obsessed environment.
Innovation: Prepare for questions related to Amazon's focus on innovation and continuous learning, demonstrating your ability to adapt and grow in a dynamic environment.
Collaboration: Prepare for questions related to Amazon's collaborative culture, demonstrating your ability to work effectively with cross-functional teams.

Portfolio Presentation Strategy:

Customer Success Stories: Highlight your ability to drive customer success through technical guidance and incident resolution.
AWS Environment Management: Showcase your ability to manage AWS environments, highlighting operational health, cost optimization, and risk mitigation strategies.
Incident Resolution: Provide detailed walkthroughs of complex incidents you've resolved, including root cause analysis and lessons learned.
Risk Assessment: Demonstrate your approach to risk assessment and mitigation, including proactive measures taken to protect customer environments.

📝 Enhancement Note: Familiarize yourself with Amazon's customer-obsessed culture and be prepared to discuss your approach to customer success and incident resolution in a collaborative, innovative environment.

📌 Application Steps

To apply for this Senior Cloud Operations Architect position:

Review the Job Description: Thoroughly review the job description, ensuring you meet the required qualifications and understand the role's responsibilities and requirements.
Tailor Your Resume: Customize your resume to highlight your relevant experience, skills, and achievements, focusing on those most relevant to the role.
Prepare Your Portfolio: Curate your portfolio to showcase your ability to drive customer success through technical guidance and incident resolution, highlighting your AWS environment management, incident resolution, and risk assessment skills.
Practice Interview Scenarios: Practice common interview scenarios, focusing on your ability to articulate complex technical concepts to diverse audiences and demonstrate your problem-solving and decision-making skills.
Research Amazon: Familiarize yourself with Amazon's customer-obsessed culture, innovative approach to technology, and commitment to continuous learning and growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Cloud Operations Architect, EU-France (EMEA)