Senior Cloud Engineer at Symend

📍 Job Overview

Job Title: Senior Cloud Engineer
Company: Symend
Location: Calgary, Alberta, Canada
Job Type: On-site
Category: DevOps Engineer
Date Posted: 2025-06-17
Experience Level: 5-10 years

🚀 Role Summary

Key Responsibilities: Manage cloud environments, coordinate build and release pipelines, enhance service deployment, collaborate with stakeholders, and improve security standards.
Technical Skills: Proficient in Kubernetes, Microservices, Blue/Green deployments, ISTIO Service Mesh, Argo CD, GitOps, GitHub Actions, C# applications, Red Hat OpenShift, Akamai, Auth0, Microsoft Azure, and Terraform.

📝 Enhancement Note: This role requires a strong background in cloud engineering, with a focus on Kubernetes and microservices architectures. The ideal candidate will have experience supporting multiple development teams and working with various cloud services.

💻 Primary Responsibilities

Cloud Environment Management: Manage and maintain production, test, and development environments deployed on Azure.
Pipeline Coordination: Coordinate build and release pipelines across projects with varying technologies.
Service Enhancement: Enhance service deployment, efficiency, reliability, and scalability.
Stakeholder Collaboration: Collaborate with architects, technologists, and other stakeholders to enhance future system capabilities and scalability.
Security Improvement: Participate in developing and improving security standards and practices.
Feature Updates: Collaborate with the product team on feature updates and improvements.

📝 Enhancement Note: The Senior Cloud Engineer will play a crucial role in ensuring the reliability, security, and scalability of Symend's cloud infrastructure. They will work closely with various teams to deploy updates, identify issues, and implement integrations that meet client needs.

🎓 Skills & Qualifications

Education: A degree in Computer Science, Engineering, or a related field is required.

Experience: Candidates should have extensive hands-on experience with Kubernetes in production environments (ideally 3+ years) and experience supporting multiple development teams from a DevOps perspective within a technical solution that spans multiple geographic regions.

Required Skills:

Proficient in Kubernetes, Microservices, Blue/Green deployments, ISTIO Service Mesh, Argo CD, GitOps, GitHub Actions, C# applications, Red Hat OpenShift, Akamai, Auth0, Microsoft Azure, and Terraform.
Experience with a variety of Microsoft Azure services including App Gateway, Key Vault, Azure SQL, Redis, and Firewalls.
Ability to create and manage cloud resources with Terraform.

Preferred Skills:

Experience with Red Hat OpenShift.
Familiarity with a variety of cloud providers (AWS, GCP, etc.).

📝 Enhancement Note: While the required skills list is extensive, the ideal candidate will have a strong foundation in cloud engineering and a willingness to learn and adapt to new technologies and tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with cloud environment management, pipeline coordination, and service enhancement projects.
Showcase your ability to collaborate with stakeholders and improve security standards.
Highlight your experience with Kubernetes, microservices, and other relevant technologies.

Technical Documentation:

Provide detailed documentation of your cloud environment management processes, including deployment strategies, CI/CD pipelines, and server management techniques.
Include code quality documentation, version control strategies, and testing methodologies.
Demonstrate your understanding of performance metrics and optimization techniques.

📝 Enhancement Note: As a Senior Cloud Engineer, your portfolio should showcase your ability to manage and enhance cloud environments, coordinate build and release pipelines, and collaborate with stakeholders to improve security standards and system capabilities.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 CAD per year (Based on regional market standards for senior cloud engineers with 5-10 years of experience)

Benefits:

Competitive health, dental, and vision coverage
Employee assistance program
Retirement savings plan with company match
Generous time off policies (vacation, sick leave, and company holidays)
Professional development opportunities

Working Hours: Full-time (40 hours per week) with flexible hours and remote work options available.

📝 Enhancement Note: The salary range and benefits package for this role are competitive and in line with industry standards for senior cloud engineers in Calgary, Alberta.

🎯 Team & Company Context

🏢 Company Culture

Industry: Symend is a fintech company specializing in debt collection software and automation.

Company Size: Medium-sized company with a growing team of over 100 employees.

Founded: 2018, with a strong focus on innovation and continuous improvement.

Team Structure:

The cloud engineering team consists of experienced engineers responsible for managing and enhancing Symend's cloud infrastructure.
The team works closely with software development teams, product managers, and other stakeholders to deploy updates, identify issues, and implement integrations that meet client needs.

Development Methodology:

Agile/Scrum methodologies with bi-weekly sprint planning and regular code reviews.
Continuous integration and continuous deployment (CI/CD) pipelines for automated testing and deployment.
Infrastructure as Code (IaC) principles with Terraform for version control and automated cloud resource management.

Company Website: Symend

📝 Enhancement Note: Symend's culture emphasizes innovation, collaboration, and continuous learning. The company values curiosity, resilience, collaboration, strategic execution, technical proficiency, and product knowledge.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Cloud Engineer - Responsible for managing and enhancing cloud infrastructure, coordinating build and release pipelines, and collaborating with stakeholders to improve system capabilities and scalability.

Reporting Structure: Reports directly to the Director of Engineering or a similar role, depending on the organization's structure.

Technical Impact: The Senior Cloud Engineer plays a crucial role in ensuring the reliability, security, and scalability of Symend's cloud infrastructure. They work closely with various teams to deploy updates, identify issues, and implement integrations that meet client needs.

Growth Opportunities:

Technical mentorship and leadership opportunities as the team continues to grow and expand its cloud infrastructure.
Potential career progression to a Principal Cloud Engineer or similar role, focusing on strategic architecture and decision-making.
Opportunities to specialize in specific cloud technologies, tools, or services as the company's needs evolve.

📝 Enhancement Note: As a Senior Cloud Engineer at Symend, you will have the opportunity to grow both technically and professionally. The company values internal promotions and provides opportunities for career progression based on performance and skill development.

🌐 Work Environment

Office Type: Modern, collaborative office space with open-concept workstations, meeting rooms, and breakout areas.

Office Location(s): Calgary, Alberta, Canada - Easy access to public transportation and major highways.

Workspace Context:

Collaborative work environment with dedicated workstations, multiple monitors, and testing devices available.
Access to various cloud services, tools, and resources to support cloud engineering tasks.
Opportunities for cross-functional collaboration with software development teams, product managers, and other stakeholders.

Work Schedule: Full-time (40 hours per week) with flexible hours and remote work options available. The team follows a bi-weekly sprint schedule with regular code reviews and deployment cycles.

📝 Enhancement Note: Symend's work environment fosters collaboration, innovation, and continuous learning. The company provides a modern, well-equipped workspace and encourages cross-functional teamwork to drive success.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and cultural fit.
Technical Phone Interview: A deeper dive into technical skills, cloud engineering experience, and problem-solving abilities.
On-site Interview: A full-day on-site interview consisting of:
- Technical Assessment: A hands-on technical assessment focusing on cloud environment management, pipeline coordination, and service enhancement tasks.
- Behavioral Interview: An in-depth discussion of key behaviors and skills required for the role.
- Cultural Fit Interview: An opportunity to meet with team members and assess cultural fit.
Final Decision: A final decision based on the on-site interview performance and cultural fit.

Portfolio Review Tips:

Highlight your experience with cloud environment management, pipeline coordination, and service enhancement projects.
Demonstrate your ability to collaborate with stakeholders and improve security standards.
Showcase your technical proficiency with Kubernetes, microservices, and other relevant technologies.
Include detailed documentation of your cloud environment management processes, deployment strategies, and optimization techniques.

Technical Challenge Preparation:

Brush up on your Kubernetes, microservices, and cloud engineering skills.
Familiarize yourself with Symend's tech stack, including Azure, GitHub Actions, and other relevant tools.
Prepare for behavioral interview questions focusing on curiosity, resilience, collaboration, strategic execution, technical proficiency, and product knowledge.

ATS Keywords: Kubernetes, Microservices, Blue/Green Deployments, ISTIO Service Mesh, Argo CD, GitOps, GitHub Actions, C# Applications, Red Hat OpenShift, Akamai, Auth0, Microsoft Azure, Terraform, DevOps, Cloud Engineering, Agile, Scrum, CI/CD, IaC, Security Standards, Stakeholder Collaboration, Product Knowledge.

📝 Enhancement Note: The interview process for the Senior Cloud Engineer role at Symend is designed to assess technical skills, cloud engineering experience, and cultural fit. The portfolio review and technical challenge preparation tips provided will help you showcase your qualifications and increase your chances of success.

🛠 Technology Stack & Web Infrastructure

Cloud Platform: Microsoft Azure - The primary cloud platform used for managing and deploying Symend's services.

Containerization: Kubernetes - Used for orchestrating and managing containerized applications and services.

Microservices Architecture: Symend's services are designed as independent, loosely coupled components that communicate with each other through well-defined APIs.

CI/CD Pipelines: GitHub Actions - Used for automated testing, building, and deploying containerized applications across multiple environments.

Infrastructure as Code (IaC): Terraform - Used for version control, automated cloud resource management, and ensuring consistent infrastructure across environments.

Monitoring & Logging: Symend uses various monitoring and logging tools to ensure the reliability, security, and performance of its cloud infrastructure.

📝 Enhancement Note: Symend's technology stack is designed to be scalable, secure, and efficient. The company uses industry-leading tools and services to manage its cloud infrastructure and deploy updates, integrations, and features that meet client needs.

👥 Team Culture & Values

Web Development Values:

Curiosity: Continuously seeks out new technologies, tools, and practices to improve platform performance and reliability.
Resilience: Remains calm and focused during incidents and periods of change, adapting quickly under pressure.
Collaboration: Builds strong working relationships across teams and functions, communicating technical work and ideas clearly to both technical and non-technical stakeholders.
Strategic Execution: Prioritizes work that aligns with platform and business objectives, managing personal dependencies effectively and delivering high-impact contributions through well-scoped, scalable, and high-quality solutions.
Technical Proficiency: Applies deep expertise in infrastructure and DevOps to design and implement robust, secure, and scalable systems, making sound technical decisions and contributing to raising engineering standards through peer reviews and knowledge sharing.
Product Knowledge: Understands Symend's platform and infrastructure needs, using that knowledge to inform technical decisions and connecting day-to-day engineering work to product performance, scalability, and customer experience.

Collaboration Style:

Cross-functional Integration: Symend encourages collaboration between developers, designers, and other stakeholders to ensure that engineering work aligns with product goals and user needs.
Code Review Culture: Symend follows Agile/Scrum methodologies with bi-weekly sprint planning and regular code reviews to ensure code quality, knowledge sharing, and continuous improvement.
Knowledge Sharing: Symend fosters a culture of learning and growth, encouraging team members to share their expertise and contribute to collective knowledge and skill development.

📝 Enhancement Note: Symend's team culture values curiosity, resilience, collaboration, strategic execution, technical proficiency, and product knowledge. The company encourages cross-functional collaboration, code review culture, and knowledge sharing to drive success and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Environment Management: Manage and maintain production, test, and development environments deployed on Azure, ensuring high availability, scalability, and security.
Pipeline Coordination: Coordinate build and release pipelines across projects with varying technologies, ensuring efficient, accurate, and secure deployment processes.
Service Enhancement: Enhance service deployment, efficiency, reliability, and scalability, collaborating with stakeholders to improve system capabilities and scalability.
Security Improvement: Participate in developing and improving security standards and practices, ensuring the confidentiality, integrity, and availability of Symend's cloud infrastructure.

Learning & Development Opportunities:

Technical Skill Development: Symend encourages continuous learning and provides opportunities for team members to develop their technical skills and specialize in specific cloud technologies, tools, or services.
Conference Attendance & Certification: Symend supports team members in attending industry conferences, obtaining relevant certifications, and engaging with the broader cloud engineering community.
Mentorship & Leadership Development: Symend offers mentorship opportunities and provides guidance for team members interested in developing their leadership skills and taking on more significant technical or management responsibilities.

📝 Enhancement Note: As a Senior Cloud Engineer at Symend, you will face various technical challenges and have ample opportunities for learning and growth. The company encourages continuous skill development, conference attendance, and mentorship to help you reach your full potential.

💡 Interview Preparation

Technical Questions:

Cloud Environment Management: Describe your experience managing cloud environments, including deployment strategies, scaling, and security measures.
Pipeline Coordination: Explain your approach to coordinating build and release pipelines, ensuring efficient, accurate, and secure deployment processes.
Service Enhancement: Discuss your strategies for enhancing service deployment, efficiency, reliability, and scalability, and how you collaborate with stakeholders to improve system capabilities and scalability.
Security Improvement: Describe your experience with security standards and practices, and how you ensure the confidentiality, integrity, and availability of cloud infrastructure.

Company & Culture Questions:

Company Culture: Explain how you align with Symend's values, including curiosity, resilience, collaboration, strategic execution, technical proficiency, and product knowledge.
Team Dynamics: Describe your experience working in cross-functional teams and how you contribute to a collaborative and productive work environment.
Adaptability: Share an example of a significant change or challenge you faced in a previous role and how you adapted to ensure success.

Portfolio Presentation Strategy:

Cloud Environment Management: Highlight your experience managing cloud environments, including deployment strategies, scaling, and security measures.
Pipeline Coordination: Demonstrate your ability to coordinate build and release pipelines, ensuring efficient, accurate, and secure deployment processes.
Service Enhancement: Showcase your strategies for enhancing service deployment, efficiency, reliability, and scalability, and how you collaborate with stakeholders to improve system capabilities and scalability.
Security Improvement: Explain your approach to security standards and practices, and how you ensure the confidentiality, integrity, and availability of cloud infrastructure.

📝 Enhancement Note: The interview process for the Senior Cloud Engineer role at Symend is designed to assess your technical skills, cloud engineering experience, and cultural fit. By preparing thoroughly and presenting your portfolio strategically, you will increase your chances of success.

📌 Application Steps

To apply for this Senior Cloud Engineer position at Symend:

Resume Optimization: Tailor your resume to highlight your cloud engineering experience, technical skills, and relevant industry keywords.
Portfolio Customization: Customize your portfolio to showcase your cloud environment management, pipeline coordination, and service enhancement projects, emphasizing your ability to collaborate with stakeholders and improve security standards.
Technical Interview Preparation: Brush up on your Kubernetes, microservices, and cloud engineering skills, and prepare for the technical assessment, behavioral interview, and cultural fit interview.
Company Research: Research Symend's company culture, values, and technology stack to ensure a strong fit and demonstrate your enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Cloud Engineer