📍 Job Overview

Job Title: Senior Cloud Engineer
Company: Ping Identity
Location: USA - Remote
Job Type: Full-Time
Category: DevOps & Infrastructure
Date Posted: 2025-06-24
Experience Level: 2-5 years
Remote Status: Hybrid

🚀 Role Summary

📝 Enhancement Note: This role involves managing customer support cases, administering Ping products in a cloud environment, and collaborating with cross-functional teams. It requires a strong background in identity and access management (IAM) and experience with cloud technologies like AWS and Kubernetes.

💻 Primary Responsibilities

Manage and complete support cases and service requests for customers
- 📝 Enhancement Note: This involves troubleshooting issues, gathering information, and escalating problems as needed.
Monitor and Administer PingFederate, PingAccess, and PingDirectory in a devops environment
- 📝 Enhancement Note: This includes ensuring high availability, managing updates, and configuring these products in a cloud environment.
Provide communication with and between customers and other supporting teams across the organization
- 📝 Enhancement Note: This role requires strong communication skills to bridge the gap between customers and internal teams.
Update processes, documentation, and knowledge base as changes are made or discovered
- 📝 Enhancement Note: This involves keeping up-to-date with product changes and ensuring relevant information is documented for future reference.
Assist in coordinating and diagnosing issues in customer environments
- 📝 Enhancement Note: This may involve remote troubleshooting, on-site visits, or collaborating with customers' IT teams.
Initiate and participate in incidents and root cause analyses as a product SME
- 📝 Enhancement Note: This role requires a deep understanding of Ping products and the ability to lead incident response efforts.

🎓 Skills & Qualifications

Education: Relevant Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.

Experience: 2-5 years of experience supporting at least two Ping products (PingFederate, PingDirectory, PingAccess, or Identity Manager) and a minimum of 2 years of experience in a similar role.

Required Skills:

Advanced Certification or minimum 2 years experience supporting at least 2 of the following: PingFederate, PingDirectory, PingAccess, Identity Manager
Data analysis and correlation - Utilizing data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem
Complex System Analysis - Understanding and diagnosing issues within highly complex and integrated systems.
Root Cause Analysis - Digging deeper into problems to understand the underlying causes, not just the symptoms.
Excellent understanding of IAM Security best practices
Proficient understanding of change management

Preferred Skills:

Experience working in a Kubernetes environment
Experience with networking
Experience in System Administration of an enterprise environment
Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.
Excellent customer service skills
Extroverted in nature - Enjoy working with customers, potentially under pressure

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

📝 Enhancement Note: As this role is focused on cloud engineering and support, a portfolio demonstrating experience with cloud technologies, IAM, and troubleshooting skills would be beneficial.

Technical Documentation:

📝 Enhancement Note: Candidates should provide examples of technical documentation they have created or maintained, demonstrating their ability to document complex systems and processes.

💵 Compensation & Benefits

Salary Range: $85,500 to $95,481 per year (based on US location)

Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Working Hours: 40 hours per week, with flexibility for on-call duties and incident response.

🎯 Team & Company Context

Company Culture: Ping Identity values a flexible, collaborative work environment and fosters a culture that empowers employees to do their best work. They offer regular company and team bonding events, competitive benefits, and global volunteering initiatives.

Team Structure:

📝 Enhancement Note: The Global Support Organization (GSO) works closely with platform engineering and other teams across the organization to ensure customer inquiries are addressed and Ping products running in the cloud environment are well-maintained.

Development Methodology:

📝 Enhancement Note: Ping Identity follows Agile methodologies, with a focus on continuous improvement and collaboration.

Company Website: www.pingidentity.com

📈 Career & Growth Analysis

Web Technology Career Level: This is a senior-level role that requires a deep understanding of IAM, cloud technologies, and troubleshooting skills. It offers opportunities for growth in technical leadership and mentoring.

Reporting Structure: The cloud technical support engineer reports to the technical support manager.

Technical Impact: This role has a significant impact on customer satisfaction and the smooth operation of Ping products in cloud environments.

Growth Opportunities:

📝 Enhancement Note: Ping Identity offers opportunities for professional development, including conference attendance, certification, and community involvement. There are also opportunities for technical mentorship and leadership development.

🌐 Work Environment

Office Type: Ping Identity offers a hybrid work environment, with employees working both on-site and remotely.

Office Location(s): Ping Identity has offices around the globe, with this role being remote and based in the USA.

Workspace Context:

📝 Enhancement Note: As this role is remote, candidates should have a suitable home office setup with a reliable internet connection and appropriate tools for remote work.

Work Schedule: The work schedule is flexible, with a focus on results and customer satisfaction. There may be on-call duties and incident response requirements.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process may include a combination of technical assessments, behavioral interviews, and case studies. Candidates should be prepared to demonstrate their troubleshooting skills, knowledge of IAM, and experience with cloud technologies.

Portfolio Review Tips:

📝 Enhancement Note: Candidates should be prepared to discuss their experience with IAM, cloud technologies, and troubleshooting. They should also be ready to demonstrate their communication skills and ability to work with customers.

Technical Challenge Preparation:

📝 Enhancement Note: Candidates should brush up on their IAM knowledge, review their experience with cloud technologies, and practice troubleshooting scenarios.

ATS Keywords: (See the comprehensive list below)

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Amazon Web Services (AWS)
📝 Enhancement Note: Candidates should have experience with AWS or other cloud platforms like Google Cloud Platform or Microsoft Azure.

Ping Products:

PingFederate
PingDirectory
PingAccess
📝 Enhancement Note: Candidates should have advanced certification or a minimum of 2 years of experience supporting at least two of these products.

Monitoring Tools:

ElasticSearch/Kibana
Cloudwatch
Jira
📝 Enhancement Note: Candidates should have experience with these tools or similar monitoring and logging platforms.

📝 Enhancement Note: Candidates should also have experience with Kubernetes, networking, and system administration in an enterprise environment.

👥 Team Culture & Values

Web Development Values:

📝 Enhancement Note: Ping Identity values a culture of innovation, collaboration, and customer focus. They champion every identity and foster a culture of respect and inclusion.

Collaboration Style:

📝 Enhancement Note: Ping Identity encourages cross-functional collaboration and knowledge sharing. They value a culture of learning and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: This role involves managing customer support cases, administering Ping products in a cloud environment, and troubleshooting complex issues. Candidates should be prepared to face challenges in IAM, cloud technologies, and customer communication.

Learning & Development Opportunities:

📝 Enhancement Note: Ping Identity offers opportunities for professional development, including conference attendance, certification, and community involvement. There are also opportunities for technical mentorship and leadership development.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: Candidates should brush up on their IAM knowledge, review their experience with cloud technologies, and practice troubleshooting scenarios. They should also be prepared to discuss their experience with Ping products and monitoring tools.

Company & Culture Questions:

📝 Enhancement Note: Candidates should research Ping Identity's company culture, values, and recent projects. They should also be prepared to discuss their fit within the company's culture and their long-term career goals.

Portfolio Presentation Strategy:

📝 Enhancement Note: Candidates should focus on demonstrating their troubleshooting skills, knowledge of IAM, and experience with cloud technologies. They should also be ready to discuss their communication skills and ability to work with customers.

📌 Application Steps

To apply for this Senior Cloud Engineer position:

Submit your application through the application link.
Customize your resume and portfolio to highlight your relevant experience with IAM, cloud technologies, and troubleshooting.
Prepare for technical interviews by brushing up on your IAM knowledge, reviewing your experience with cloud technologies, and practicing troubleshooting scenarios.
Research Ping Identity's company culture, values, and recent projects to demonstrate your fit within the organization.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

📝 Enhancement Note: The AI salary estimate is based on regional standards for senior cloud engineering roles in the USA, with adjustments for cost of living and market conditions.

📝 Enhancement Note: The AI benefits list is based on typical benefits packages for senior cloud engineering roles in the USA, with adjustments for regional standards and market conditions.

📝 Enhancement Note: The AI experience level is based on the required experience for this role and the typical career progression for senior cloud engineering roles in the web technology industry.

📝 Enhancement Note: The AI work arrangement and remote location are based on the job listing and typical work arrangements for senior cloud engineering roles in the web technology industry.

📝 Enhancement Note: The AI key skills list is based on the required and preferred skills listed in the job description, with additional skills relevant to senior cloud engineering roles in the web technology industry.

📝 Enhancement Note: The AI hiring manager name and email address are not provided in the job listing and are not publicly available.

📝 Enhancement Note: The AI core responsibilities and requirements summary are based on the job description, with additional details and insights relevant to senior cloud engineering roles in the web technology industry.

📝 Enhancement Note: The AI working hours are based on the typical work hours for full-time employees in the USA and the work arrangement specified in the job listing.

📝 Enhancement Note: The AI employment type is based on the job listing and typical employment types for senior cloud engineering roles in the web technology industry.

📝 Enhancement Note: The AI job language is based on the job listing and typical job languages for senior cloud engineering roles in the web technology industry.

📝 Enhancement Note: The AI visa sponsorship information is not provided in the job listing and is not publicly available.

📝 Enhancement Note: The AI salary currency is based on the job listing and typical salary currencies for senior cloud engineering roles in the USA.

📝 Enhancement Note: The AI salary value, minimum value, and maximum value are based on the salary range provided in the job listing and typical salary ranges for senior cloud engineering roles in the USA.

📝 Enhancement Note: The AI salary unit text is based on the typical salary units for senior cloud engineering roles in the USA.

📝 Enhancement Note: The AI benefits list is based on the benefits provided in the job listing and typical benefits packages for senior cloud engineering roles in the USA.