📍 Job Overview

Job Title: Senior Cloud Engineer
Company: NTT DATA North America
Location: Bangalore, Karnataka, India
Job Type: On-site
Category: DevOps Engineer
Date Posted: June 4, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on cloud administration, maintenance, and troubleshooting, with a strong emphasis on Azure. The Senior Cloud Engineer will be expected to work independently and collaborate with senior managers on new project requirements.
A senior-level position responsible for managing and supporting cloud infrastructure, ensuring high availability, and providing exceptional customer service.
Involves working on multiple cloud platforms, with a focus on Azure, and requires strong scripting skills and experience in infrastructure as code (IaC) and automated deployments.
📝 Enhancement Note: This role requires a solid understanding of cloud computing, networking, and storage principles, as well as experience in container deployments and orchestration tools.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities outlined below require a balance of technical expertise, problem-solving skills, and strong communication abilities to manage cloud infrastructure effectively.
Cloud Administration & Maintenance:
- Manage and maintain cloud infrastructure across multiple platforms, with a focus on Azure.
- Ensure high availability, scalability, and performance of cloud services.
Troubleshooting & Issue Resolution:
- Independently troubleshoot and resolve complex cloud platform-level issues.
- Work on service requests, change requests, and incident management following ITIL processes.
Container Deployments & Orchestration:
- Manage container deployments and orchestration using relevant tools.
- Ensure efficient and secure container management practices.
Scripting & Automation:
- Utilize strong scripting skills to automate tasks, improve efficiency, and reduce manual effort.
- Experience with IaC tools like Terraform and automated deployment pipelines is required.
Customer Service & Support:
- Provide outstanding customer service to internal and external clients.
- Assist Level 1 staff in support and help with on-call rotations at the L2 level.
Documentation & Knowledge Management:
- Update knowledge base articles, problem management articles, and standard operating procedures (SOPs)/run-books.
- Maintain up-to-date documentation to ensure knowledge sharing and continuous improvement.

🎓 Skills & Qualifications

Education: A four-year BS/BA degree in Information Technology or equivalent experience is required.

Experience:

Overall operational experience: 6+ years
Azure/AWS experience: 4+ years
Experience in a diverse cloud support environment (24*7 production support model): 3+ years
DevOps/scripting/APIs experience: 1+ year

Required Skills:

Solid understanding of cloud computing, networking, and storage principles, with a focus on Azure.
Cloud administration, maintenance, and troubleshooting experience across multiple platforms.
Strong scripting skills and experience with IaC and automated deployments using Azure pipelines or Terraform.
Ability to work independently and collaborate with senior managers on new project requirements.
Passionate about delivering timely and outstanding customer service.

Preferred Skills:

Azure Administrator Associate and/or Expert certification.
DevOps/Terraform certification.
Experience with container orchestration tools (e.g., Kubernetes, Docker Swarm).
Familiarity with ITIL processes and incident management.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of cloud computing principles and Azure services through relevant projects.
Showcase container deployment and orchestration skills with live examples or case studies.
Highlight scripting and automation skills with examples of IaC and automated deployment scripts.
📝 Enhancement Note: Include any projects that showcase your ability to troubleshoot complex cloud platform-level issues and provide outstanding customer service.

Technical Documentation:

Provide well-documented code and scripts, with clear comments and version control.
Include any relevant knowledge base articles, problem management articles, or SOPs/run-books you have created or maintained.
📝 Enhancement Note: Highlight any documentation that demonstrates your ability to share knowledge and contribute to continuous improvement.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Estimated based on market standards for a Senior Cloud Engineer in Bangalore, India)

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health insurance and retirement plans.
Employee stock purchase plan and other financial benefits.
Professional development opportunities, including training and certifications.
📝 Enhancement Note: For an accurate salary range and benefits information, please refer to the company's official career page or contact the hiring manager.

Working Hours: Full-time (40 hours/week) with on-call rotations and shift hours support at the L2 level.

🎯 Team & Company Context

Company Culture

Industry: Information Technology and Services
Company Size: Large (10,001+ employees)
Founded: 1967 (as a global company; NTT DATA was founded in 1988)
Team Structure: Large, diverse teams with multiple specializations, including cloud, infrastructure, and software development.
Development Methodology: Agile/Scrum methodologies, with a focus on collaboration, continuous improvement, and customer value.
Company Website: NTT DATA North America

📝 Enhancement Note: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Cloud Engineer - Responsible for managing and supporting cloud infrastructure, ensuring high availability, and providing exceptional customer service. This role requires a balance of technical expertise, problem-solving skills, and strong communication abilities.

Reporting Structure: This role reports directly to the Cloud Services Manager or a similar senior-level position within the organization.

Technical Impact: The Senior Cloud Engineer will have a significant impact on cloud infrastructure management, ensuring high availability, scalability, and performance. They will also contribute to the improvement of customer service and support processes.

Growth Opportunities:

Technical Growth: Advance your skills in cloud computing, containerization, and automation by working on diverse projects and collaborating with experienced team members.
Leadership Development: Gain experience working with senior managers and consultants on new project requirements, which can help you develop your leadership and project management skills.
Architecture Decisions: Contribute to architecture decisions by leveraging your expertise in cloud computing, networking, and storage principles.

🌐 Work Environment

Office Type: Large, multi-floor office with dedicated spaces for different teams and departments.

Office Location(s): Bangalore, Karnataka, India

Workspace Context:

📝 Enhancement Note: NTT DATA's Bangalore office offers a collaborative work environment with state-of-the-art facilities, including dedicated spaces for different teams and departments, multiple monitors, and testing devices.
Workspace Aspect 1: Collaborative workspaces designed to foster team interaction and knowledge sharing.
Workspace Aspect 2: Access to modern tools and technologies to ensure efficient and effective work.
Workspace Aspect 3: Opportunities for cross-functional collaboration with other teams, such as software development, design, and marketing.

Work Schedule: Full-time (40 hours/week) with on-call rotations and shift hours support at the L2 level. Flexible working hours may be available for specific projects or tasks.

📝 Enhancement Note: NTT DATA is committed to providing a flexible and inclusive work environment that supports the growth and success of its employees.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate your technical skills through a hands-on assessment or coding challenge, focusing on cloud administration, maintenance, and troubleshooting tasks.
Architecture Discussion: Present your approach to designing and managing scalable cloud infrastructure, highlighting your understanding of cloud computing principles, networking, and storage.
Behavioral Interview: Discuss your problem-solving skills, customer service experience, and ability to work independently and collaborate with senior managers.
Final Evaluation: Assess your overall fit for the role, including your technical expertise, cultural fit, and alignment with NTT DATA's values and goals.

Portfolio Review Tips:

📝 Enhancement Note: Highlight projects that demonstrate your ability to manage and support cloud infrastructure, troubleshoot complex issues, and provide outstanding customer service.
Showcase your understanding of cloud computing principles, containerization, and automation through relevant projects and case studies.
Include any documentation that demonstrates your ability to share knowledge and contribute to continuous improvement.

Technical Challenge Preparation:

Brush up on your cloud computing, networking, and storage principles, with a focus on Azure services.
Familiarize yourself with container deployment and orchestration tools, as well as scripting and automation best practices.
Prepare for troubleshooting scenarios and be ready to discuss your approach to managing and supporting cloud infrastructure.

ATS Keywords: (Organized by category)

Programming Languages: Python, Bash, PowerShell, Azure CLI, Terraform
Cloud Platforms: Azure, AWS
Infrastructure as Code (IaC): Terraform, Azure Resource Manager (ARM), CloudFormation
Containerization & Orchestration: Docker, Kubernetes, Docker Swarm
Monitoring & Logging: Azure Monitor, Log Analytics, Prometheus, Grafana
CI/CD Pipelines: Azure DevOps, Jenkins, GitLab CI/CD
Soft Skills: Problem-solving, customer service, communication, teamwork, collaboration
Industry Terms: Cloud computing, Infrastructure as Code (IaC), IaC, ITIL, Agile, Scrum, DevOps, containerization, orchestration, automation, troubleshooting, incident management

📝 Enhancement Note: Tailor your resume and application materials to highlight the relevant skills and experiences listed above, using the provided ATS keywords where appropriate.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Azure (Primary)
AWS (Secondary)

Containerization & Orchestration:

Docker
Kubernetes
Docker Swarm

Infrastructure as Code (IaC):

Terraform
Azure Resource Manager (ARM)
CloudFormation

Scripting & Automation:

Python
Bash
PowerShell
Azure CLI

Monitoring & Logging:

Azure Monitor
Log Analytics
Prometheus
Grafana

CI/CD Pipelines:

Azure DevOps
Jenkins
GitLab CI/CD

📝 Enhancement Note: Familiarize yourself with the technologies listed above, as they are essential for the Senior Cloud Engineer role at NTT DATA. Be prepared to discuss your experience with these tools and how you have leveraged them in previous projects.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer needs and expectations in all aspects of cloud infrastructure management and support.
Collaboration: Work closely with other teams, including software development, design, and marketing, to ensure seamless integration and optimal performance.
Continuous Improvement: Regularly review and update cloud infrastructure to ensure it meets the latest best practices and customer requirements.
Innovation: Stay up-to-date with emerging cloud technologies and trends, and be open to exploring new tools and approaches to improve efficiency and performance.

Collaboration Style:

Cross-functional Integration: Work closely with other teams to ensure seamless integration and optimal performance of cloud infrastructure.
Code Review Culture: Participate in code reviews and pair programming to ensure knowledge sharing and continuous improvement.
Knowledge Sharing: Contribute to a culture of learning and growth by sharing your expertise and experiences with team members.

📝 Enhancement Note: NTT DATA's team culture emphasizes collaboration, continuous improvement, and customer focus. As a Senior Cloud Engineer, you will be expected to embody these values and contribute to a positive and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Infrastructure Management: Design and manage scalable, highly available, and secure cloud infrastructure across multiple platforms, with a focus on Azure.
Troubleshooting Complex Issues: Develop your problem-solving skills and ability to diagnose and resolve complex cloud platform-level issues efficiently.
Containerization & Automation: Stay up-to-date with the latest containerization and automation best practices, and be prepared to implement and manage containerized applications and services.
Customer Service: Deliver outstanding customer service to internal and external clients, balancing technical expertise with strong communication and interpersonal skills.

Learning & Development Opportunities:

Technical Skill Development: Advance your skills in cloud computing, containerization, and automation by working on diverse projects and collaborating with experienced team members.
Emerging Technologies: Stay up-to-date with the latest cloud technologies and trends, and explore opportunities to gain experience with new tools and approaches.
Leadership Development: Gain experience working with senior managers and consultants on new project requirements, which can help you develop your leadership and project management skills.

📝 Enhancement Note: NTT DATA offers a range of learning and development opportunities, including training and certifications, to support the growth and success of its employees.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure Management: Describe your approach to designing and managing scalable, highly available, and secure cloud infrastructure across multiple platforms, with a focus on Azure.
Troubleshooting Complex Issues: Walk through a scenario where you had to diagnose and resolve a complex cloud platform-level issue, highlighting your problem-solving skills and technical expertise.
Containerization & Automation: Explain your experience with containerization and automation, and discuss any best practices or challenges you have encountered.

Company & Culture Questions:

📝 Enhancement Note: Research NTT DATA's company culture, values, and mission, and be prepared to discuss how your personal values and career goals align with the organization.
Technical Interview Preparation: Discuss your approach to preparing for technical interviews, including any resources or strategies you use to brush up on your skills and stay up-to-date with industry trends.
Customer Service: Describe your experience providing customer service in a technical role, and discuss any challenges or successes you have had in balancing technical expertise with strong communication and interpersonal skills.

Portfolio Presentation Strategy:

📝 Enhancement Note: Tailor your portfolio presentation to highlight projects that demonstrate your ability to manage and support cloud infrastructure, troubleshoot complex issues, and provide outstanding customer service.
Showcase your understanding of cloud computing principles, containerization, and automation through relevant projects and case studies.
Include any documentation that demonstrates your ability to share knowledge and contribute to continuous improvement.

📌 Application Steps

To apply for this Senior Cloud Engineer position at NTT DATA:

Customize Your Resume: Tailor your resume to highlight the relevant skills and experiences listed in this enhanced job description, using the provided ATS keywords where appropriate.
Prepare Your Portfolio: Curate a portfolio that showcases your ability to manage and support cloud infrastructure, troubleshoot complex issues, and provide outstanding customer service. Include relevant projects, case studies, and documentation that demonstrate your technical expertise and problem-solving skills.
Research the Company: Familiarize yourself with NTT DATA's company culture, values, and mission, and be prepared to discuss how your personal values and career goals align with the organization.
Prepare for Technical Interviews: Brush up on your cloud computing, networking, and storage principles, with a focus on Azure services. Familiarize yourself with container deployment and orchestration tools, as well as scripting and automation best practices. Prepare for troubleshooting scenarios and be ready to discuss your approach to managing and supporting cloud infrastructure.

📝 Enhancement Note: By following these application steps and utilizing the insights provided in this enhanced job description, you will be well-prepared to apply for the Senior Cloud Engineer position at NTT DATA and succeed in the interview process.

Senior Cloud Engineer