📍 Job Overview

Job Title: Senior Cloud DevOps Engineer
Company: NICE
Location: Pune, Maharashtra, India
Job Type: Hybrid (2 office days per week)
Category: DevOps Engineering
Date Posted: June 25, 2025
Experience Level: 5-10 years
Remote Status: On-site with hybrid option

🚀 Role Summary

Lead and manage cloud deployments, ensuring high availability and fault tolerance.
Collaborate with R&D and Cloud Ops teams to deliver products to customer environments seamlessly.
Provide technical leadership and oversight to Cloud Operations and Support teams.
Troubleshoot and resolve production issues, leading root cause analysis and post-mortem activities.
Automate low-value tasks and develop deployment and reliability improvements.

📝 Enhancement Note: This role requires a strong background in cloud infrastructure, automation, and continuous integration/continuous deployment (CI/CD) pipelines. Experience with Azure services, Kubernetes, and monitoring tools is crucial for success in this position.

💻 Primary Responsibilities

Cloud Deployment & Management: Build, deploy, and manage cloud-based infrastructure using Azure services, ensuring high availability, fault tolerance, and scalability.
Automation & CI/CD: Develop and maintain CI/CD pipelines using Azure DevOps, automating deployment and release mechanisms.
Incident & Problem Management: Lead incident and problem management, troubleshooting and resolving production issues, and performing root cause analysis.
Technical Leadership: Provide technical leadership and guidance to Cloud Operations and Support teams, ensuring they have the necessary domain knowledge to effectively troubleshoot and repair outages.
Collaboration & Communication: Work closely with R&D, Cloud Ops, and other teams to ensure seamless product delivery to customer environments.

📝 Enhancement Note: This role demands strong problem-solving skills, a deep understanding of cloud infrastructure, and the ability to work effectively in a collaborative environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) are a plus.

Experience: 4+ years of experience in DevOps practices, with significant experience in Azure services and infrastructure as code (IaC) tools such as BICEP, ARM, or Terraform.

Required Skills:

Proficient in programming/scripting languages (e.g., Python, PowerShell, Bash)
Strong experience with Azure PAAS, SAAS, and IAAS services
Expertise in Kubernetes and containerization
Experience with version control systems (e.g., Azure DevOps GIT)
Familiarity with databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
Knowledge of SLA, SLO, and SLI
Experience with monitoring tools (e.g., Grafana, Prometheus)
Proficiency in specifying and implementing testing and production environment infrastructure
Expertise in automated testing products and practices
Experience with secure coding and security awareness
Strong problem-solving skills and the ability to solve problems through automation
Experience working with R&D delivery teams and supporting live cloud services and platforms

Preferred Skills:

Experience with multi-tenant environments
Knowledge of incident, problem, and change management aspects
Familiarity with rollbacks, backup, and disaster recovery best practices
Experience working with product companies developing enterprise software
Cross-platform experience and the ability to identify and resolve integration issues

📝 Enhancement Note: Candidates with a proven track record in cloud deployment, automation, and troubleshooting will be well-suited for this role. Experience with Azure-specific tools and services is highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with cloud deployments, CI/CD pipelines, and infrastructure as code.
Showcase projects that highlight your ability to troubleshoot and resolve production issues.
Include examples of automation scripts and tools you have developed to improve deployment and reliability.

Technical Documentation:

Provide documentation for your cloud deployments, including infrastructure as code scripts, CI/CD pipeline configurations, and monitoring tool setups.
Include any relevant post-mortem analysis or incident reports that demonstrate your problem-solving skills and ability to learn from failures.
Showcase your understanding of secure coding practices and how you have applied them in your projects.

📝 Enhancement Note: A strong portfolio in this role should emphasize cloud deployment, automation, and troubleshooting skills. Include examples that demonstrate your ability to lead and collaborate with teams to deliver high-quality, scalable, and secure cloud solutions.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum (Based on experience and market standards for Senior DevOps Engineers in Pune, India)

Benefits:

NiCE-FLEX hybrid work model (2 days in-office, 3 days remote)
Competitive compensation and benefits package
Opportunities for professional growth and development within a global market leader
Collaborative and innovative work environment with a focus on raising industry standards

Working Hours: Full-time (40 hours/week) with flexible working hours and maintenance windows as required.

📝 Enhancement Note: The salary range provided is an estimate based on market research for Senior DevOps Engineers in Pune, India. Actual compensation may vary depending on the candidate's experience and skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: NICE is a global leader in AI-powered solutions for customer experience, financial crime prevention, and public safety, serving over 25,000 organizations worldwide.

Company Size: Medium to large (8,500+ employees across 30+ countries)

Founded: 1986

Team Structure:

The DevOps team works closely with R&D, Cloud Ops, and other teams to ensure seamless product delivery.
The team follows an Agile/Scrum methodology, with regular sprint planning and code reviews.
Collaboration and knowledge sharing are encouraged, with a focus on continuous learning and improvement.

Development Methodology:

Agile/Scrum methodologies for software development and deployment.
Code reviews, testing, and quality assurance practices to ensure high-quality deliverables.
CI/CD pipelines and automated deployment strategies for efficient and reliable product delivery.

Company Website: www.nice.com

📝 Enhancement Note: NICE's global presence and market leadership offer unique opportunities for professional growth and development within a dynamic and innovative environment.

📈 Career & Growth Analysis

DevOps Engineer Career Level: Senior

Leads and manages cloud deployments, ensuring high availability and fault tolerance.
Provides technical leadership and guidance to Cloud Operations and Support teams.
Troubleshoots and resolves production issues, leading root cause analysis and post-mortem activities.

Reporting Structure: Reports directly to the Manager.

Technical Impact: Directly influences the stability, performance, and scalability of NICE's cloud-based products and services.

Growth Opportunities:

Technical Growth: Deepen expertise in cloud infrastructure, automation, and CI/CD pipelines. Explore emerging technologies and contribute to NICE's innovation efforts.
Leadership Growth: Develop leadership skills by mentoring junior team members and driving team projects. Expand technical influence and contribute to strategic decision-making processes.
Career Progression: Transition into a technical leadership role, such as a Technical Lead or Architecture position, or move into a management role within the DevOps organization.

📝 Enhancement Note: This role offers significant opportunities for technical growth and leadership development within NICE's global organization.

🌐 Work Environment

Office Type: Modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Pune, Maharashtra, India

Workspace Context:

Access to multiple monitors, testing devices, and development tools to ensure optimal productivity.
Collaborative workspaces that encourage cross-functional interaction and knowledge sharing.
Flexible work arrangements, including the NiCE-FLEX hybrid model (2 days in-office, 3 days remote).

Work Schedule: Full-time (40 hours/week) with flexible working hours and maintenance windows as required.

📝 Enhancement Note: NICE's work environment is designed to support collaboration, innovation, and work-life balance, with a focus on employee well-being and satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities.
Technical Phone Screen: Participate in a phone or video call to discuss your technical background, experience, and career aspirations.
On-site Interview: Visit NICE's Pune office for an on-site interview, including a technical deep dive, system design discussion, and cultural fit assessment.
Final Evaluation: Meet with senior leadership to discuss your fit for the role and NICE's organization.

Portfolio Review Tips:

Highlight your cloud deployment, automation, and troubleshooting skills through relevant projects and case studies.
Include examples of your ability to lead and collaborate with teams to deliver high-quality, scalable, and secure cloud solutions.
Demonstrate your understanding of secure coding practices and how you have applied them in your projects.

Technical Challenge Preparation:

Brush up on your knowledge of cloud infrastructure, automation, and CI/CD pipelines.
Familiarize yourself with Azure services, Kubernetes, and monitoring tools.
Prepare for system design discussions and be ready to explain your technical decisions and trade-offs.

ATS Keywords: (See the comprehensive list below)

📝 Enhancement Note: NICE's interview process is designed to evaluate your technical skills, problem-solving abilities, and cultural fit within the organization. Prepare thoroughly and be ready to discuss your experience and career aspirations in detail.

🛠 Technology Stack & Web Infrastructure

Cloud Platform: Microsoft Azure

Infrastructure as Code (IaC) Tools:

BICEP
ARM
Terraform (desirable)

Version Control:

Azure DevOps GIT

Programming/Scripting Languages:

Python
PowerShell
Bash

Containerization:

Kubernetes

Monitoring Tools:

Grafana
Prometheus

Databases:

MS-SQL
Elasticsearch
YML, JSON, XML

CI/CD Pipelines:

Azure DevOps

Other Tools & Technologies:

Azure PAAS, SAAS, and IAAS services
Azure DevOps pipelines
Continuous integration and continuous deployment (CI/CD) practices
Secure coding and security awareness tools and practices

📝 Enhancement Note: Familiarity with NICE's technology stack, including Azure services, Kubernetes, and monitoring tools, is essential for success in this role.

👥 Team Culture & Values

DevOps Values:

Collaboration: Work closely with R&D, Cloud Ops, and other teams to ensure seamless product delivery.
Innovation: Continuously explore emerging technologies and contribute to NICE's innovation efforts.
Quality: Ensure high-quality deliverables through thorough testing, code reviews, and quality assurance practices.
Reliability: Build and maintain reliable, scalable, and secure cloud-based infrastructure.
Customer Focus: Understand and address customer needs through continuous feedback and improvement.

Collaboration Style:

Cross-functional Integration: Work closely with R&D, Cloud Ops, and other teams to ensure seamless product delivery.
Code Review Culture: Encourage peer programming and knowledge sharing to improve the quality of deliverables.
Knowledge Sharing: Foster a culture of continuous learning and improvement through regular team meetings, training, and workshops.

📝 Enhancement Note: NICE's DevOps team values collaboration, innovation, quality, reliability, and customer focus, with a strong emphasis on continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Deployment & Management: Build, deploy, and manage cloud-based infrastructure using Azure services, ensuring high availability, fault tolerance, and scalability.
Automation & CI/CD: Develop and maintain CI/CD pipelines using Azure DevOps, automating deployment and release mechanisms.
Incident & Problem Management: Troubleshoot and resolve production issues, leading root cause analysis and post-mortem activities.
Technical Leadership: Provide technical leadership and guidance to Cloud Operations and Support teams, ensuring they have the necessary domain knowledge to effectively troubleshoot and repair outages.

Learning & Development Opportunities:

Technical Skill Development: Deepen expertise in cloud infrastructure, automation, and CI/CD pipelines. Explore emerging technologies and contribute to NICE's innovation efforts.
Leadership Development: Develop leadership skills by mentoring junior team members and driving team projects. Expand technical influence and contribute to strategic decision-making processes.
Career Progression: Transition into a technical leadership role, such as a Technical Lead or Architecture position, or move into a management role within the DevOps organization.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities within NICE's global organization. Candidates with strong problem-solving skills, a deep understanding of cloud infrastructure, and a commitment to continuous learning and improvement will thrive in this environment.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure: Describe your experience with cloud infrastructure, focusing on Azure services, Kubernetes, and monitoring tools.
Automation & CI/CD: Explain your experience with automation and CI/CD pipelines, highlighting your ability to build, deploy, and manage cloud-based infrastructure.
Troubleshooting: Walk through a complex troubleshooting scenario, demonstrating your problem-solving skills and ability to lead root cause analysis and post-mortem activities.
System Design: Discuss your experience with system design, focusing on cloud-based architectures and trade-offs between scalability, performance, and cost.

Company & Culture Questions:

Company Culture: Explain what you know about NICE's company culture and how you would contribute to our collaborative, innovative, and customer-focused environment.
Team Dynamics: Describe your experience working in a team environment, focusing on collaboration, knowledge sharing, and continuous learning and improvement.
Customer Focus: Discuss your approach to understanding and addressing customer needs, highlighting your commitment to continuous feedback and improvement.

Portfolio Presentation Strategy:

Cloud Deployment & Management: Highlight your experience with cloud deployment and management, including examples of your ability to build, deploy, and manage cloud-based infrastructure using Azure services.
Automation & CI/CD: Showcase your experience with automation and CI/CD pipelines, demonstrating your ability to build, deploy, and manage cloud-based infrastructure efficiently and reliably.
Troubleshooting: Include examples of complex troubleshooting scenarios, demonstrating your problem-solving skills and ability to lead root cause analysis and post-mortem activities.

📝 Enhancement Note: Prepare thoroughly for your interviews, focusing on your technical skills, problem-solving abilities, and cultural fit within NICE's organization. Be ready to discuss your experience and career aspirations in detail.

📌 Application Steps

To apply for this Senior Cloud DevOps Engineer position at NICE:

Update Your Resume: Highlight your relevant experience with cloud infrastructure, automation, and CI/CD pipelines, focusing on Azure services, Kubernetes, and monitoring tools.
Tailor Your Portfolio: Showcase your experience with cloud deployment, automation, and troubleshooting, including examples of your ability to build, deploy, and manage cloud-based infrastructure using Azure services.
Prepare for Interviews: Brush up on your technical skills, problem-solving abilities, and cultural fit within NICE's organization. Be ready to discuss your experience and career aspirations in detail.
Research NICE: Familiarize yourself with NICE's company culture, team dynamics, and customer focus, highlighting your commitment to continuous feedback and improvement.

📝 Enhancement Note: NICE's application process is designed to evaluate your technical skills, problem-solving abilities, and cultural fit within the organization. Prepare thoroughly and be ready to discuss your experience and career aspirations in detail.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to highlight the unique aspects of the Senior Cloud DevOps Engineer role at NICE, focusing on cloud deployment, automation, and troubleshooting skills.
Emphasize the importance of experience with Azure services, Kubernetes, and monitoring tools for success in this role.
Highlight the opportunities for technical growth and leadership development within NICE's global organization.

Company-Specific Context:

Provide detailed information about NICE's company culture, team dynamics, and customer focus, emphasizing the collaborative, innovative, and customer-focused environment.
Include specific details about NICE's technology stack, including Azure services, Kubernetes, and monitoring tools, and the required skills for success in this role.

Industry-Specific Context:

Emphasize the importance of cloud deployment, automation, and troubleshooting skills in the current web technology landscape.
Highlight the opportunities for technical growth and leadership development within the DevOps and cloud engineering domains.

Application & Interview Process:

Provide detailed information about NICE's application and interview process, including the online assessment, technical phone screen, on-site interview, and final evaluation.
Include specific tips for portfolio preparation, technical challenge preparation, and company research to help candidates succeed in the application process.

ATS Keywords:

Include a comprehensive list of ATS keywords relevant to the Senior Cloud DevOps Engineer role, organized by category (e.g., programming languages, cloud platforms, infrastructure tools, monitoring tools, etc.).
Ensure that the ATS keywords are naturally integrated throughout the job description, providing actionable insights for web development and server administration candidates.

Enhancement Notes:

Use the 📝 Enhancement Note: format sparingly and only when making significant inferences about the role, company, or industry context.
Ensure that each enhancement note provides clear reasoning and is relevant to the specific section of the job description.

By following these guidelines, you will create a comprehensive, web technology-focused job description that serves as a valuable resource for DevOps engineers seeking their next opportunity at NICE.

Senior Cloud DevOps Engineer