Senior Associate (Administration & Customer Support contract talent)

Robert Half
Full_time•North Hempstead, United States

📍 Job Overview

  • Job Title: Senior Associate (Administration & Customer Support contract talent)
  • Company: Robert Half
  • Location: North Hempstead, New York, United States
  • Job Type: On-site, Full-Time
  • Category: Administrative & Customer Support
  • Date Posted: 2025-06-11
  • Experience Level: 2-5 years

🚀 Role Summary

  • Business Development: Leverage your proven business development skills to negotiate and develop business with new and current clients in the administrative and customer support sectors.
  • Relationship Management: Build and maintain strong relationships with clients, understanding their needs and matching them with highly skilled professionals.
  • Recruitment & Interviewing: Recruit, interview, and match administrative and customer support professionals with clients' projects, contract assignments, and full-time opportunities.
  • Customer Service: Manage ongoing engagements to deliver outstanding customer service to both clients and candidates, ensuring their needs are met and expectations are exceeded.

📝 Enhancement Note: This role requires a strong business development background, with a focus on metrics-driven environments and multi-decision maker scenarios. Your ability to cultivate long-term relationships with clients will be crucial for success in this position.

💻 Primary Responsibilities

  • Business Development: Develop and grow business with new and existing clients through various communication methods, including telephone, video, and in-person meetings.
  • Recruitment & Matching: Recruit, interview, and match highly skilled administrative and customer support professionals with clients' projects, contract assignments, and full-time opportunities.
  • Client & Candidate Management: Provide ongoing communication and career guidance to candidates, ensuring their needs are met and expectations are exceeded.
  • Networking & Events: Participate in local trade association and networking events to increase Robert Half's presence in the local business community and generate new business opportunities.

📝 Enhancement Note: Your ability to effectively manage multiple priorities and maintain strong relationships with both clients and candidates will be essential for success in this role. Strong organizational skills and time management are a must.

🎓 Skills & Qualifications

Education: A BA/BS degree is preferred, but not required. Relevant work experience may be considered in lieu of a degree.

Experience:

  • 1+ years of administrative or customer support experience preferred.
  • 2+ years of business development experience in a metrics-driven environment, with at least one year in a multi-decision maker environment.

Required Skills:

  • Proven success in developing new business and cultivating long-term relationships.
  • Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce).
  • Knowledge and familiarity with administrative and customer support department operations.
  • Positive attitude and an engaging business-like approach.

Preferred Skills:

  • Familiarity with CRM software and sales pipelines.
  • Experience with social media platforms for business development.
  • Strong presentation and public speaking skills.

📝 Enhancement Note: While not explicitly stated, having experience with sales enablement tools and platforms may be beneficial for success in this role. Familiarity with the local business community and industry trends would also be an asset.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Business Development: Highlight your proven track record of developing new business and cultivating long-term relationships with clients.
  • Recruitment & Matching: Showcase your ability to recruit, interview, and match highly skilled professionals with clients' needs.
  • Client & Candidate Management: Demonstrate your exceptional customer service skills and ability to manage ongoing engagements to deliver outstanding results.

Technical Documentation:

  • Sales Strategies: Detail your sales strategies, including your approach to multi-decision maker environments and metrics-driven environments.
  • Recruitment Processes: Outline your recruitment processes, including sourcing, screening, and matching candidates with clients' needs.
  • Client & Candidate Management: Describe your approach to managing client and candidate relationships, ensuring their needs are met and expectations are exceeded.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, a well-structured and comprehensive sales portfolio, demonstrating your business development skills and strategies, would be highly valuable.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between $60,000 and $90,000 per year, based on industry standards for administrative and customer support roles in the New York area. However, the actual salary may vary depending on the candidate's experience and skills.

Benefits:

  • Paid Time Off
  • Group Health Insurance
  • Life Insurance
  • Disability Insurance
  • Retirement Savings Plans

Working Hours: The standard workweek is 40 hours, with flexible scheduling options available to accommodate business needs and client demands.

📝 Enhancement Note: The provided salary range is an estimate based on industry standards and may vary depending on the candidate's experience and skills. Research regional salary standards and cost of living to ensure the estimate is accurate and competitive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Robert Half is a global staffing and consulting firm specializing in temporary, contract, and permanent placement services for accounting, finance, technology, and administrative professionals. With over 70 years of experience, they have established a strong reputation for excellence and stability in the industry.

Company Size: As a large, global organization, Robert Half offers excellent career advancement potential, both locally and internationally. Their extensive network and resources provide ample opportunities for growth and development.

Founded: Robert Half was founded in 1948 and has since grown to become a publicly traded company on the New York Stock Exchange (NYSE: RHI).

Team Structure:

  • Sales & Recruitment: The sales and recruitment team is responsible for developing new business, maintaining client relationships, and matching highly skilled professionals with clients' needs.
  • Operations & Support: The operations and support team provides administrative and technical support to ensure the smooth functioning of the organization.

Development Methodology: Robert Half employs a structured, metrics-driven approach to business development and client management. They utilize advanced technology and client relationship management tools to help their associates succeed.

Company Website: Robert Half

📝 Enhancement Note: Robert Half's extensive industry experience and global presence provide a stable and supportive environment for professionals seeking to grow their careers in administrative and customer support roles.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position, offering excellent opportunities for career growth and development within the administrative and customer support sectors.

Reporting Structure: Senior Associates report directly to the Branch Manager and work collaboratively with other team members to achieve business development and client management goals.

Technical Impact: In this role, you will have a direct impact on the success of Robert Half's administrative and customer support services by developing new business, maintaining client relationships, and matching highly skilled professionals with clients' needs.

Growth Opportunities:

  • Career Progression: With a strong track record of success, you may have the opportunity to advance to a Management or Director role within the organization.
  • Skill Development: Robert Half offers world-class training and development opportunities to help you enhance your skills and advance your career.
  • Geographic Mobility: As a global organization, Robert Half provides opportunities for international assignments and relocation, allowing you to gain experience in different markets and cultures.

📝 Enhancement Note: Your ability to demonstrate strong business development skills, cultivate long-term client relationships, and manage ongoing engagements will be critical to your success in this role and your potential for career growth within the organization.

🌐 Work Environment

Office Type: Robert Half's offices are modern, professional environments designed to support collaboration and productivity among team members.

Office Location(s): Robert Half has offices in North Hempstead, New York, and numerous other locations worldwide.

Workspace Context:

  • Collaboration: The open and collaborative workspace encourages team members to work together, share ideas, and support one another in achieving business development and client management goals.
  • Technology: Robert Half provides associates with access to advanced technology and client relationship management tools to help them succeed in their roles.
  • Flexibility: The work environment offers flexible scheduling options to accommodate business needs and client demands.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling options available to accommodate business needs and client demands.

📝 Enhancement Note: Robert Half's collaborative and supportive work environment provides an ideal setting for professionals seeking to grow their careers in administrative and customer support roles.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone screen to assess your communication skills and fit for the role.
  2. In-depth Interview: A more comprehensive interview to discuss your business development experience, recruitment strategies, and client management approach.
  3. Role-play & Case Studies: Demonstrate your ability to develop new business, manage client relationships, and match highly skilled professionals with clients' needs through role-play and case studies.
  4. Final Interview: A final interview with the Branch Manager to discuss your fit for the role and the organization's culture.

Portfolio Review Tips:

  • Business Development: Highlight your proven track record of developing new business and cultivating long-term relationships with clients.
  • Recruitment & Matching: Showcase your ability to recruit, interview, and match highly skilled professionals with clients' needs through case studies and success stories.
  • Client & Candidate Management: Demonstrate your exceptional customer service skills and ability to manage ongoing engagements to deliver outstanding results.

Technical Challenge Preparation:

  • Sales Strategies: Prepare to discuss your sales strategies, including your approach to multi-decision maker environments and metrics-driven environments.
  • Recruitment Processes: Familiarize yourself with Robert Half's recruitment processes and be prepared to discuss your approach to sourcing, screening, and matching candidates with clients' needs.
  • Client & Candidate Management: Brush up on your customer service skills and be prepared to discuss your approach to managing client and candidate relationships.

ATS Keywords: Business Development, Recruitment, Interviewing, Client Relationship Management, Customer Support, Administrative Operations, Sales Strategies, Client Management, Candidate Management, CRM, Sales Enablement, Sales Pipeline, Sales Strategies, Sales Techniques, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales 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Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets, Sales Goals, Sales Quotas, Sales Incentives, Sales Compensation, Sales Commission, Sales Bonuses, Sales Awards, Sales Recognition, Sales Training, Sales Coaching, Sales Management, Sales Leadership, Sales Performance, Sales Metrics, Sales Analytics, Sales Forecasting, Sales Planning, Sales Targets,

Application Requirements

A BA/BS degree is preferred along with 1+ years of administrative or customer support experience. Candidates should have 2+ years of business development experience in a metrics-driven environment and a working knowledge of Microsoft Office and Salesforce.