📍 Job Overview

• Job Title: Scheduling & Customer Support - Bilingual VA (JOB ID: EDDKYL)
• Company: Inside Out
• Location: LATAM (Works with Latin Market)
• Job Type: Full-Time
• Category: Virtual Assistant - Customer Support & Scheduling
• Date Posted: June 24, 2025
• Experience Level: Entry to Mid-Level (0-2 years)
• Remote Status: Remote (LATAM)

🚀 Role Summary

• Key Responsibilities:

  • Manage and respond to customer inquiries via email and phone
  • Convert leads into booked appointments through effective follow-ups
  • Coordinate scheduling between clients and cleaning subcontractors
  • Maintain and update customer information in Progressive 83 CRM
  • Provide general administrative support as needed
  • Encourage clients to sign up for recurring cleaning services

• 📝 Enhancement Note: This role requires strong communication skills and the ability to work independently in a fast-paced, customer-facing environment. Bilingual proficiency in English and Spanish is strongly preferred to effectively serve a diverse client base.

💻 Primary Responsibilities

• Customer Support & Communication:

  • Handle customer inquiries professionally and efficiently via email and phone
  • Maintain a high level of customer satisfaction by addressing concerns and providing solutions
  • 📝 Enhancement Note: Active listening and clear communication skills are crucial for success in this role, as you will be the primary point of contact between clients and the cleaning service.

• Lead Conversion & Sales Support:

  • Follow up with leads and convert them into booked appointments through persuasive communication and understanding of the cleaning services offered
  • Collaborate with the sales team to encourage clients to sign up for recurring cleaning services
  • 📝 Enhancement Note: Proactive approach and strong sales skills will be essential for driving business growth and meeting targets.

• Scheduling & Coordination:

  • Coordinate cleaning appointments between clients and subcontractors, ensuring efficient scheduling and minimal conflicts
  • Maintain a strong understanding of the Philadelphia area to facilitate efficient scheduling and route planning
  • 📝 Enhancement Note: Excellent organizational skills and attention to detail are required to manage schedules effectively and minimize errors.

• CRM Management & Administrative Support:

  • Update and maintain customer information in Progressive 83 CRM, ensuring accurate and up-to-date records
  • Provide general administrative support as needed, contributing to the overall smooth operation of the business
  • 📝 Enhancement Note: Familiarity with CRM systems and a keen eye for detail will be valuable in this role, as you will be responsible for maintaining accurate customer data.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant coursework or certification in customer service, sales, or a related field is a plus.

Experience: 1-2 years of experience in scheduling, customer support, or administrative roles, preferably in a remote setting.

Required Skills:

• Bilingual proficiency in English and Spanish (strongly preferred)
• Strong communication and interpersonal skills
• CRM experience (Progressive 83 or similar platforms; training provided)
• Familiarity with the cleaning or home services industry (a plus)
• Comfortable working in a fast-paced, customer-facing environment
• Ability to work independently, take initiative, and meet deadlines
• 📝 Enhancement Note: Candidates with experience in lead generation, sales, or customer service roles may find this position particularly suitable.

Preferred Skills:

• Knowledge of the Philadelphia area
• Experience with Google and Yelp Ads platforms
• Familiarity with remote work tools and platforms

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• 📝 Enhancement Note: As this role does not require a web portfolio, focus on providing relevant examples of your customer support, sales, or scheduling experiences during the application process.

Technical Documentation:

• 📝 Enhancement Note: Not applicable for this role, as it does not involve web development or server administration tasks.

💵 Compensation & Benefits

Salary Range: $6-$7/hour + potential commissions for recurring bookings

Benefits:

• 📝 Enhancement Note: As specific benefits are not mentioned, research the company's benefits package or inquire during the application process to learn more about employee perks and compensation.

Working Hours: 9am - 5pm EST

🎯 Team & Company Context

Company Culture:

• Industry: Cleaning Services
• Company Size: Small to Medium (as indicated by the remote nature of the business and focus on subcontractor cleaners)
• Founded: Not specified (research the company for a more accurate founding date)

Team Structure:

• 📝 Enhancement Note: The team consists of remote virtual assistants, sales representatives, and subcontractor cleaners. As a bilingual VA, you will work closely with the sales team and coordinate with cleaners to ensure smooth operations.

Development Methodology:

• 📝 Enhancement Note: Not applicable for this role, as it does not involve web development or server administration tasks.

Company Website: Inside Out

📈 Career & Growth Analysis

Web Technology Career Level: Not applicable for this role, as it does not involve web development or server administration tasks.

Reporting Structure: The Virtual Assistant will report directly to the sales team and collaborate with subcontractor cleaners to ensure efficient scheduling and client satisfaction.

Technical Impact: This role has a direct impact on client satisfaction and business growth by effectively managing customer inquiries, converting leads, and coordinating cleaning appointments.

Growth Opportunities:

• 📝 Enhancement Note: As a growing remote-based cleaning company, there may be opportunities for career progression within the sales or customer support teams. Demonstrating strong performance and initiative may lead to increased responsibilities or promotions.

🌐 Work Environment

Office Type: Remote (LATAM)

Office Location(s): LATAM (Works with Latin Market)

Workspace Context:

• 📝 Enhancement Note: As a remote worker, you will be expected to have a suitable home office setup with a reliable internet connection and any necessary tools for effective communication and task management.

Work Schedule: 9am - 5pm EST

📝 Enhancement Note: The work schedule may be flexible, depending on the company's needs and your ability to manage your time effectively. Be prepared to discuss your availability and time management skills during the application process.

📄 Application & Technical Interview Process

Interview Process:

1. Application Review: Submit your application through the provided link, highlighting your relevant experience and skills.
2. Phone/Video Screen: A brief phone or video call to discuss your experience, availability, and cultural fit.
3. Role-Play & Scenario-Based Interview: Demonstrate your customer support and sales skills by role-playing various scenarios, such as handling difficult clients or converting leads.
4. Final Decision: The hiring team will make a decision based on your performance throughout the interview process.

Portfolio Review Tips:

• 📝 Enhancement Note: As this role does not require a web portfolio, focus on providing relevant examples of your customer support, sales, or scheduling experiences during the application process.

Technical Challenge Preparation:

• 📝 Enhancement Note: Not applicable for this role, as it does not involve web development or server administration tasks.

ATS Keywords: (Not applicable for this role, as it does not involve web development or server administration tasks)

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not applicable for this role, as it does not involve web development tasks)

Backend & Server Technologies: (Not applicable for this role, as it does not involve server administration tasks)

Development & DevOps Tools: (Not applicable for this role, as it does not involve web development or server administration tasks)

📝 Enhancement Note: Familiarity with Progressive 83 CRM and remote work tools will be beneficial for success in this role.

👥 Team Culture & Values

Web Development Values: (Not applicable for this role, as it does not involve web development tasks)

Collaboration Style:

• 📝 Enhancement Note: As a remote worker, you will collaborate with the sales team, subcontractor cleaners, and other virtual assistants to ensure efficient scheduling and client satisfaction. Strong communication and teamwork skills will be essential for success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 📝 Enhancement Note: Not applicable for this role, as it does not involve web development or server administration tasks.

Learning & Development Opportunities:

• 📝 Enhancement Note: As a growing remote-based cleaning company, there may be opportunities for career progression within the sales or customer support teams. Demonstrating strong performance and initiative may lead to increased responsibilities or promotions.

💡 Interview Preparation

Technical Questions:

• 📝 Enhancement Note: Prepare for scenario-based questions focused on customer support, sales, and scheduling. Be ready to discuss your experience and provide examples of successful problem-solving and client management.

Company & Culture Questions:

• 📝 Enhancement Note: Research the company and its services to demonstrate your understanding of the business and its mission. Be prepared to discuss your fit within the remote work environment and your ability to contribute to the team's success.

Portfolio Presentation Strategy:

• 📝 Enhancement Note: As this role does not require a web portfolio, focus on providing relevant examples of your customer support, sales, or scheduling experiences during the application process.

📌 Application Steps

To apply for this Virtual Assistant - Customer Support & Scheduling position:

1. Submit your application through the provided link.
2. Highlight your relevant experience and skills, emphasizing your customer support, sales, or scheduling experiences.
3. Prepare for scenario-based interviews by practicing your customer support and sales skills through role-playing exercises.
4. Research the company and its services to demonstrate your understanding of the business and its mission.
5. Be prepared to discuss your availability, time management skills, and cultural fit within the remote work environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support/scheduling industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.