📍 Job Overview

Job Title: Salesforce Service Cloud Lead Developer
Company: ShyftLabs
Location: Noida, Uttar Pradesh, India
Job Type: Full-Time
Category: Backend Developer, Full-Stack Developer
Date Posted: 2025-03-19
Experience Level: 10+ years

🚀 Role Summary

Lead the development and architecture of Salesforce Service Cloud applications, ensuring high performance, security, and scalability.
Collaborate with cross-functional teams to design, develop, and deploy custom solutions that meet business requirements.
Mentor and guide junior developers, fostering a culture of continuous learning and improvement.
Work closely with stakeholders to understand their needs and provide technical expertise and recommendations.

📝 Enhancement Note: This role requires a strong background in Salesforce development, with a focus on Service Cloud. Experience in field service management and customer service processes will be beneficial.

💻 Primary Responsibilities

Architecture & Design: Design and implement scalable, secure, and maintainable Salesforce Service Cloud solutions that align with business objectives.
Development: Develop custom Apex, Visualforce, and Lightning Web Components to extend Salesforce functionality and meet business needs.
Integration: Integrate Salesforce Service Cloud with other systems and third-party applications using APIs and middleware.
Testing & Deployment: Write unit tests, perform code reviews, and ensure smooth deployment using best practices and tools like Salesforce CLI and Git.
Stakeholder Management: Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure project success.
Mentoring & Knowledge Sharing: Mentor junior developers, share knowledge, and contribute to the growth of the team's technical skills.

📝 Enhancement Note: Experience with Salesforce DX, Heroku, and other Salesforce development tools will be an added advantage.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications like Salesforce Certified Platform Developer I/II are a plus.

Experience: A minimum of 10 years of experience in Salesforce development, with at least 5 years focused on Service Cloud. Proven experience leading development teams and driving projects to completion.

Required Skills:

In-depth knowledge of Salesforce's capabilities, both declarative and programmatic.
Proficiency in Apex, Visualforce, Lightning Web Components, Salesforce APIs, and SOQL.
Strong understanding of data modeling, security, and performance optimization in Salesforce.
Experience with Salesforce Service Cloud (application design, architecture, and development).
Excellent leadership, communication, and stakeholder management skills.
Strong organizational and time-management skills.

Preferred Skills:

Experience with field service management processes and customer service workflows.
Familiarity with Salesforce DX, Heroku, and other Salesforce development tools.
Knowledge of Agile methodologies and experience working in an Agile environment.
Experience with version control systems like Git and GitHub.

📝 Enhancement Note: Candidates with experience in Salesforce Service Cloud-specific features like Omni-Channel Routing, Field Service Lightning, and Service Cloud Voice will have an added advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A comprehensive portfolio showcasing your Salesforce development projects, highlighting your technical skills and problem-solving abilities.
Case studies demonstrating your experience with Salesforce Service Cloud, including application design, architecture, and development.
Live demos of your projects, showcasing user interfaces and functionality.

Technical Documentation:

Well-commented code and thorough documentation of your Salesforce development projects.
Evidence of unit testing and code reviews, demonstrating your commitment to quality and best practices.
Records of successful deployments and any troubleshooting or optimization efforts.

📝 Enhancement Note: Include any relevant certifications, training, or workshops related to Salesforce development in your portfolio to showcase your continuous learning and commitment to the platform.

💵 Compensation & Benefits

Salary Range: INR 2,500,000 - 3,500,000 per annum (Estimated based on industry standards for a Senior Salesforce Developer role in Noida, India)

Benefits:

Competitive salary package.
Strong insurance package, including health, dental, and vision coverage.
Learning and development resources to support continuous growth and skill development.

Working Hours: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 6:00 PM IST. Flexible working hours and remote work arrangements may be considered based on project requirements and team needs.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's experience, skills, and the company's internal salary structure.

🎯 Team & Company Context

Company Culture:

Industry: Data product company working primarily with Fortune 500 clients across various industries.
Company Size: Growing startup with a dynamic and collaborative work environment.
Founded: Early 2020
Team Structure: Cross-functional teams consisting of developers, designers, project managers, and business analysts, working together to deliver digital solutions that drive business growth.

Development Methodology:

Agile/Scrum methodologies with bi-weekly sprint planning and regular stand-up meetings.
Code reviews, testing, and quality assurance practices to ensure high code quality and maintainability.
Deployment strategies using Salesforce CLI, Git, and version control systems for smooth and efficient deployments.

Company Website: ShyftLabs

📝 Enhancement Note: ShyftLabs values innovation, collaboration, and continuous learning. Candidates who demonstrate a strong passion for technology and a commitment to staying up-to-date with the latest trends and best practices will thrive in this environment.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Salesforce Developer - Leads the development and architecture of Salesforce Service Cloud applications, mentors junior developers, and drives projects to completion.

Reporting Structure: Reports directly to the Head of Development or a similar role, depending on the organization's structure.

Technical Impact: Plays a crucial role in designing, developing, and maintaining high-performing, secure, and scalable Salesforce Service Cloud solutions that meet business requirements and enhance user experience.

Growth Opportunities:

Technical Leadership: Progression to a Technical Lead or Architect role, focusing on driving technical strategy and making critical architecture decisions.
Management: Transition into a management role, leading teams and driving projects to success while mentoring and developing team members.
Specialization: Deepen expertise in specific Salesforce clouds or features, becoming a subject matter expert and driving innovation in that area.

📝 Enhancement Note: ShyftLabs offers extensive learning and development resources, providing ample opportunities for growth and career progression.

🌐 Work Environment

Office Type: Modern, collaborative workspace with open-plan offices, dedicated team spaces, and breakout areas for informal meetings and relaxation.

Office Location(s): Noida, Uttar Pradesh, India

Workspace Context:

Collaboration: Cross-functional teams work together in an open and collaborative environment, fostering knowledge sharing and innovation.
Tools & Equipment: State-of-the-art hardware and software, including multiple monitors, high-speed internet, and access to relevant development tools and platforms.
Flexibility: Flexible work arrangements, including remote work and flexible hours, based on project requirements and team needs.

Work Schedule: Standard working hours, Monday to Friday, 9:00 AM to 6:00 PM IST, with flexible arrangements based on project needs and team dynamics.

📝 Enhancement Note: ShyftLabs encourages a healthy work-life balance, with regular team-building activities, social events, and wellness initiatives to support employee well-being.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and initial technical competencies.
Technical Assessment: A hands-on coding challenge or case study, focusing on Salesforce development, data modeling, and problem-solving skills.
Architecture & Design: A discussion on Salesforce architecture, design patterns, and best practices, focusing on Service Cloud-specific features and processes.
Behavioral & Cultural Fit: An in-depth conversation to understand your problem-solving approach, leadership style, and cultural fit within the organization.

Portfolio Review Tips:

Highlight your experience with Salesforce Service Cloud, including application design, architecture, and development.
Demonstrate your understanding of data modeling, security, and performance optimization in Salesforce.
Showcase your leadership skills, mentoring experiences, and ability to drive projects to success.

Technical Challenge Preparation:

Brush up on your Salesforce development skills, focusing on Apex, Visualforce, Lightning Web Components, and SOQL.
Familiarize yourself with Salesforce Service Cloud-specific features and processes, such as Omni-Channel Routing, Field Service Lightning, and Service Cloud Voice.
Prepare for architecture and design discussions, focusing on Salesforce best practices and design patterns.

ATS Keywords: Salesforce, Apex, Visualforce, Lightning Web Components, Salesforce APIs, SOQL, Data Modeling, Security, Performance Optimization, Salesforce Service Cloud, Leadership, Communication, Stakeholder Management, Mentoring, Agile, Scrum, Git, Salesforce CLI, Heroku, Field Service Management, Customer Service, Omni-Channel Routing, Field Service Lightning, Service Cloud Voice.

📝 Enhancement Note: Tailor your resume and portfolio to highlight relevant Salesforce development skills and experiences, focusing on Service Cloud-specific features and processes.

🛠 Technology Stack & Web Infrastructure

Salesforce Development:

Apex (Java-like object-oriented programming language for building web apps on the Salesforce platform)
Visualforce (User interface technology for building web apps on the Salesforce platform)
Lightning Web Components (JavaScript-based UI framework for building web apps on the Salesforce platform)
Salesforce APIs (REST and SOAP APIs for integrating Salesforce with external systems)
SOQL (Salesforce Object Query Language for querying data in Salesforce)

Salesforce Service Cloud:

Omni-Channel Routing (Route cases and work items to the right agent at the right time)
Field Service Lightning (Enable field service teams to manage work orders, schedules, and inventory)
Service Cloud Voice (Unify customer service interactions across channels and enable agents to handle voice calls directly within the Service Cloud console)

Version Control & Deployment:

Git (Distributed version control system for tracking changes in source code during software development)
Salesforce CLI (Command-line interface for automating tasks and deploying code to Salesforce orgs)
Heroku (Platform-as-a-Service (PaaS) that enables developers to build, run, and operate applications entirely in the cloud)

📝 Enhancement Note: Familiarize yourself with the latest Salesforce releases, features, and best practices to demonstrate your commitment to staying up-to-date with the platform.

👥 Team Culture & Values

Web Development Values:

Innovation: Embrace new technologies and approaches to drive business growth and enhance user experience.
Collaboration: Work closely with cross-functional teams to deliver digital solutions that meet business requirements.
Quality: Prioritize high code quality, maintainability, and performance optimization in all development efforts.
Continuous Learning: Stay up-to-date with the latest Salesforce releases, features, and best practices to drive continuous improvement.

Collaboration Style:

Cross-functional Integration: Work closely with designers, project managers, and business analysts to gather requirements, provide technical expertise, and ensure project success.
Code Review Culture: Participate in code reviews to ensure high code quality, knowledge sharing, and continuous improvement.
Mentoring & Knowledge Sharing: Share your knowledge and expertise with junior developers, fostering a culture of continuous learning and growth.

📝 Enhancement Note: ShyftLabs values a collaborative and inclusive work environment, where everyone's ideas and contributions are valued and respected.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability & Performance: Design and develop scalable, high-performing Salesforce Service Cloud solutions that can handle increased data volume and user load.
Integration: Integrate Salesforce Service Cloud with various third-party applications and systems, ensuring seamless data flow and minimal disruption to business processes.
Customization: Develop custom solutions that meet unique business requirements, while maintaining compliance with Salesforce best practices and standards.
Emerging Technologies: Stay up-to-date with the latest Salesforce releases, features, and best practices, and explore how emerging technologies can enhance user experience and drive business growth.

Learning & Development Opportunities:

Salesforce Certifications: Pursue relevant Salesforce certifications, such as Salesforce Certified Platform Developer I/II, to demonstrate your expertise and commitment to the platform.
Conferences & Events: Attend industry conferences, webinars, and workshops to stay informed about the latest trends and best practices in Salesforce development.
Mentorship & Leadership: Seek mentorship opportunities from experienced Salesforce developers and leaders, and develop your leadership skills to drive team success and growth.

📝 Enhancement Note: ShyftLabs encourages continuous learning and professional development, providing ample opportunities for growth and career progression.

💡 Interview Preparation

Technical Questions:

Salesforce Development: Be prepared to discuss your experience with Salesforce development, focusing on Apex, Visualforce, Lightning Web Components, and SOQL.
Salesforce Service Cloud: Demonstrate your expertise in Salesforce Service Cloud, including application design, architecture, and development, as well as specific features like Omni-Channel Routing, Field Service Lightning, and Service Cloud Voice.
Architecture & Design: Prepare for discussions on Salesforce architecture, design patterns, and best practices, focusing on Service Cloud-specific features and processes.
Problem-Solving: Showcase your problem-solving skills and ability to tackle complex challenges in Salesforce development.

Company & Culture Questions:

Company Culture: Research ShyftLabs' company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team.
Team Dynamics: Prepare for questions about your experience working in a collaborative, cross-functional team environment and your ability to thrive in a dynamic and growing organization.
Growth & Development: Discuss your long-term career goals and how this role aligns with your professional development plans, focusing on the learning and growth opportunities available at ShyftLabs.

Portfolio Presentation Strategy:

Storytelling: Use storytelling techniques to highlight your experience, skills, and achievements in Salesforce development, focusing on the impact you've made in previous roles.
Live Demos: Prepare live demos of your Salesforce development projects, showcasing user interfaces, functionality, and your ability to drive projects to success.
Technical Deep Dive: Be prepared to discuss the technical aspects of your projects in detail, focusing on data modeling, security, performance optimization, and architecture decisions.

📝 Enhancement Note: Tailor your interview preparation to the specific requirements and dynamics of the role, focusing on your unique experiences, skills, and achievements in Salesforce development.

📌 Application Steps

To apply for this Salesforce Service Cloud Lead Developer position at ShyftLabs:

Tailor Your Resume: Customize your resume to highlight your relevant Salesforce development skills, experiences, and achievements, focusing on Service Cloud-specific features and processes.
Update Your Portfolio: Ensure your portfolio showcases your best work in Salesforce development, including case studies, live demos, and technical documentation that demonstrates your expertise and problem-solving abilities.
Prepare for Technical Challenges: Brush up on your Salesforce development skills, focusing on Apex, Visualforce, Lightning Web Components, and SOQL, and prepare for architecture and design discussions, focusing on Salesforce best practices and design patterns.
Research the Company: Learn about ShyftLabs' company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team.
Practice Interview Questions: Prepare for technical and behavioral interview questions, focusing on your experience, skills, and achievements in Salesforce development, as well as your ability to thrive in a collaborative and dynamic work environment.

📝 Enhancement Note: Start your application process early to allow ample time for resume tailoring, portfolio updates, and interview preparation. This will help you make a strong impression and increase your chances of success in the application process.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to Salesforce development, with a focus on Service Cloud-specific features and processes.
Include Salesforce development methodologies, data modeling, security, and performance optimization best practices.
Emphasize Salesforce development team dynamics, cross-functional collaboration with designers, project managers, and business analysts.
Address Salesforce development career progression, technical leadership opportunities, and emerging technology adoption.
Provide tactical advice for Salesforce development portfolio development, live demonstrations, and project case studies.
Include Salesforce development interview preparation and coding challenge guidance, focusing on architecture, design, and problem-solving skills.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about Salesforce development processes, architecture, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute Salesforce development and server administration-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and Salesforce development specialization.

Industry Expertise:

Include specific Salesforce technologies, features, and integration capabilities relevant to the role.
Address Salesforce development career progression paths and technical leadership opportunities in Salesforce teams.
Provide tactical advice for Salesforce development portfolio development, live demonstrations, and project case studies.
Include Salesforce development interview preparation and coding challenge guidance, focusing on architecture, design, and problem-solving skills.
Emphasize responsive design, performance optimization, accessibility standards, and user experience principles in the context of Salesforce development.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use Salesforce development and server administration industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to Salesforce development professionals.
Provide actionable insights that give Salesforce development candidates a competitive advantage.
Focus on Salesforce development team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize Salesforce development best practices, data modeling, security, and performance optimization.
Include specific portfolio requirements tailored to the Salesforce development discipline and role level.
Address browser compatibility, accessibility standards, and user experience design principles in the context of Salesforce development.
Focus on problem-solving methods, performance optimization, and scalable architecture in Salesforce development.
Include technical presentation skills and stakeholder communication for Salesforce projects.

Avoid:

Generic business jargon not relevant to Salesforce development or server administration roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific Salesforce development role.
Marketing language unrelated to Salesforce development, server administration, or user experience.

Generate comprehensive, Salesforce development-focused content that serves as a valuable resource for Salesforce developers seeking their next opportunity and preparing for technical interviews in the Salesforce development industry.

Salesforce Service Cloud Lead Developer