📍 Job Overview

Job Title: Salesforce Media Cloud Business Administrator
Company: Lowe's
Location: Mooresville, North Carolina, United States
Job Type: Full-Time
Category: Business & Data Analysis
Date Posted: June 19, 2025
Experience Level: 5-10 Years
Remote Status: Remote OK

🚀 Role Summary

Key Responsibilities: Manage and optimize Salesforce Media Cloud for Lowe's Media Network, ensuring data integrity, user adoption, and driving revenue generation goals.
Key Skills: Salesforce Media Cloud, CRM, data integrity, user support, system customization, sales performance tracking, automation, integration, training, collaboration, and order-to-cash processes.

📝 Enhancement Note: This role requires a strong understanding of Salesforce Media Cloud and CRM systems, as well as experience in digital media sales and retail media. Familiarity with sales performance tracking and automation tools is also essential.

💻 Primary Responsibilities

Salesforce Media Cloud Administration: Maintain and customize workflows, page layouts, fields, and custom objects to meet business needs. Manage user roles, profiles, permissions, and licenses.
Data Management: Conduct regular audits and deduplication processes to ensure data accuracy and integrity. Develop and maintain dashboards and reports to track sales performance and provide actionable insights.
User Support & Training: Provide day-to-day support to sales teams, troubleshoot system issues, and train new users on best practices. Create comprehensive documentation to ensure system adoption and user competency.
Process Improvement: Collaborate with cross-functional teams to streamline and improve order-to-cash processes. Implement automation features and integrations with marketing platforms, ad servers, and order management systems.
System Performance Monitoring: Monitor the performance of Salesforce Media Cloud and recommend improvements based on system performance metrics and user feedback. Lead and manage business justification for Salesforce-related CRM projects.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams to drive process improvement and system optimization.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Business, Information Systems, Marketing, or a related field.

Experience:

7+ years of general advertising experience
5-7 years of experience supporting digital media sales teams
2-4 years of retail media experience
2-4 years of working in Salesforce Media Cloud or similar CRM/OMS platforms

Required Skills:

Proven experience supporting digital media sales teams
Strong knowledge of Salesforce Media Cloud or similar CRM/OMS platforms
Experience with sales performance tracking and automation tools
Excellent communication and collaboration skills
Strong problem-solving and analytical skills

Preferred Skills:

Experience with data management and deduplication processes
Familiarity with marketing platforms, ad servers, and order management systems
Knowledge of Agile methodologies and project management tools

📝 Enhancement Note: While not explicitly stated, experience with data management and deduplication processes, as well as familiarity with marketing platforms and order management systems, would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with Salesforce Media Cloud or similar CRM/OMS platforms, highlighting customization, data management, and user support projects.
Showcase sales performance tracking and automation projects, including dashboards, reports, and integrations with other tools.
Highlight process improvement and collaboration projects, showcasing your ability to work with cross-functional teams to drive system optimization.

Technical Documentation:

Provide case studies or documentation showcasing your experience with data management, deduplication processes, and system performance monitoring.
Include examples of training materials or documentation created to ensure system adoption and user competency.

📝 Enhancement Note: While not explicitly stated, providing examples of technical documentation and training materials would strengthen your application for this role.

💵 Compensation & Benefits

Salary Range: $98,200 - $164,000 annually

Benefits:

Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and employee discounts.
Opportunities for professional development and career growth within Lowe's.

Working Hours: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: While the salary range is provided, specific benefits information is not available. Research Lowe's benefits package to ensure it meets your needs and expectations.

🎯 Team & Company Context

Company Culture:

Industry: Retail and home improvement
Company Size: Large (over 1,700 stores and 300,000 associates)
Founded: 1946
Team Structure: The Lowe's Media Network team consists of cross-functional teams, including Client Services, Ad Operations, Product, and Tech. The Salesforce Media Cloud Business Administrator will act as the primary point of contact for these teams, overseeing all aspects of Salesforce Media Cloud administration.

Development Methodology:

Lowe's uses Agile methodologies for project management and software development.
The Salesforce Media Cloud Business Administrator will work closely with cross-functional teams to ensure Salesforce Media Cloud aligns with business strategy and goals, using Agile practices to drive continuous improvement.

Company Website: Lowe's

📝 Enhancement Note: While specific information about Lowe's development methodology is not provided, it is likely that they use Agile practices to drive continuous improvement and align with business goals.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position, requiring extensive experience with Salesforce Media Cloud and CRM systems, as well as experience in digital media sales and retail media.

Reporting Structure: The Salesforce Media Cloud Business Administrator will report directly to the Lowe's Media Network leadership team and work closely with cross-functional teams, including Client Services, Ad Operations, Product, and Tech.

Technical Impact: This role has a significant impact on the order-to-cash process for Lowe's Media Network, ensuring data integrity, user adoption, and driving revenue generation goals. The Salesforce Media Cloud Business Administrator will be responsible for managing and optimizing the Salesforce Media Cloud platform to support business needs and drive process improvement.

Growth Opportunities:

Career Progression: With extensive experience in Salesforce Media Cloud and CRM systems, as well as a strong background in digital media sales and retail media, this role offers opportunities for career progression into leadership or management positions within Lowe's Media Network or other areas of the business.
Technical Skill Development: This role provides opportunities to develop and enhance skills in Salesforce Media Cloud administration, data management, and process improvement. Additionally, working with cross-functional teams offers exposure to various aspects of the business, fostering a well-rounded understanding of the industry.
Technical Leadership Potential: With experience in managing and optimizing Salesforce Media Cloud and driving process improvement, this role offers opportunities for technical leadership within Lowe's Media Network or other areas of the business.

📝 Enhancement Note: While specific growth opportunities are not provided, this role offers opportunities for career progression, technical skill development, and technical leadership within Lowe's Media Network or other areas of the business.

🌐 Work Environment

Office Type: Lowe's Media Network operates as a remote-first team, with the Salesforce Media Cloud Business Administrator working remotely from their home office or a co-working space.

Office Location(s): The Salesforce Media Cloud Business Administrator can reside in any state within the United States, with the exception of Alaska, California, or Hawaii for hourly associates, and Alaska or Hawaii for salaried associates.

Workspace Context:

Remote Work: The Salesforce Media Cloud Business Administrator will work remotely, using their own home office or co-working space. Lowe's provides remote associates with a stipend to set up their home office or purchase necessary equipment.
Collaboration Tools: Lowe's uses various collaboration tools, including Microsoft Teams, to facilitate communication and collaboration among remote team members.
Work-Life Balance: Lowe's offers a flexible work schedule, with the ability to work from home and maintain a healthy work-life balance.

Work Schedule: Lowe's Media Network operates on a standard business hours schedule, with the Salesforce Media Cloud Business Administrator working Monday through Friday, 8:00 AM to 5:00 PM EST. However, flexibility is required to accommodate deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: While specific information about Lowe's work environment is not provided, it is likely that they offer a flexible and remote-friendly work environment, with a focus on work-life balance and collaboration among remote team members.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience and qualifications for the role.
Technical Assessment: A hands-on assessment of your Salesforce Media Cloud administration skills, including data management, user support, and process improvement tasks.
Behavioral Interview: An in-depth discussion of your problem-solving skills, collaboration, and communication abilities.
Final Interview: A meeting with Lowe's Media Network leadership to discuss your fit for the role and the team's needs.

Portfolio Review Tips:

Highlight your experience with Salesforce Media Cloud or similar CRM/OMS platforms, showcasing your ability to manage and optimize the platform to support business needs.
Include examples of sales performance tracking and automation projects, demonstrating your ability to drive revenue generation goals and process improvement.
Showcase your problem-solving skills and ability to work collaboratively with cross-functional teams to drive system optimization.

Technical Challenge Preparation:

Brush up on your Salesforce Media Cloud administration skills, focusing on data management, user support, and process improvement tasks.
Familiarize yourself with Lowe's Media Network and the retail media industry, understanding the unique challenges and opportunities faced by the business.
Prepare for behavioral interview questions, focusing on your problem-solving skills, collaboration, and communication abilities.

ATS Keywords: Salesforce Media Cloud, CRM, data integrity, user support, system customization, sales performance tracking, automation, integration, training, collaboration, order-to-cash processes, digital media sales, reporting, troubleshooting, auditing, documentation, Agile methodologies, project management, remote work, work-life balance.

📝 Enhancement Note: While specific interview process details are not provided, Lowe's is likely to use a multi-step interview process, including a technical assessment and behavioral interview, to evaluate candidates' skills and fit for the role.

🛠 Technology Stack & Web Infrastructure

CRM Platform: Salesforce Media Cloud

Data Management Tools:

Salesforce Data Loader
Jitterbit or similar integration tools
Microsoft Excel or Google Sheets for data analysis and reporting

Collaboration Tools:

Microsoft Teams for communication and collaboration
Microsoft Office Suite for document creation and management

Project Management Tools:

Asana or similar project management tools for task tracking and team collaboration
Jira or similar Agile project management tools for software development and deployment

📝 Enhancement Note: While specific technology stack information is not provided, Lowe's is likely to use a combination of Salesforce Media Cloud, data management tools, collaboration tools, and project management tools to support the business's needs.

👥 Team Culture & Values

Lowe's Media Network Values:

Customer Focus: Putting the customer at the center of everything we do, ensuring their needs are met and exceeded.
Integrity: Acting with honesty and transparency, always doing the right thing for our customers, our team, and our business.
Innovation: Embracing change and continuously improving, driving creativity and innovation in everything we do.
Inclusion: Fostering a diverse and inclusive environment, where everyone feels valued and respected.

Collaboration Style:

Cross-Functional Integration: Lowe's Media Network operates as a cross-functional team, with the Salesforce Media Cloud Business Administrator working closely with Client Services, Ad Operations, Product, and Tech teams to ensure Salesforce Media Cloud aligns with business strategy and goals.
Code Review Culture: Lowe's Media Network follows Agile methodologies, with a focus on code review and continuous improvement.
Knowledge Sharing: Lowe's encourages a culture of knowledge sharing and continuous learning, with regular training and development opportunities.

📝 Enhancement Note: While specific information about Lowe's Media Network culture is not provided, it is likely that they foster a customer-focused, innovative, and inclusive environment, with a strong emphasis on collaboration and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Management: Ensuring data accuracy and integrity across Salesforce Media Cloud, with a focus on deduplication processes and data cleansing.
System Optimization: Continuously improving Salesforce Media Cloud performance, with a focus on automation, integration, and process improvement.
User Adoption: Driving user adoption and engagement with Salesforce Media Cloud, with a focus on training and documentation.
Emerging Technologies: Staying up-to-date with emerging technologies and trends in the retail media industry, and integrating them into Salesforce Media Cloud as needed.

Learning & Development Opportunities:

Salesforce Certification: Pursuing Salesforce certification to enhance your skills and knowledge in Salesforce Media Cloud administration.
Industry Conferences: Attending industry conferences and events to stay up-to-date with emerging technologies and trends in the retail media industry.
Mentorship: Seeking mentorship opportunities within Lowe's Media Network or the broader retail media industry to gain insights and guidance from experienced professionals.

📝 Enhancement Note: While specific challenges and growth opportunities are not provided, this role offers opportunities to develop and enhance your skills in Salesforce Media Cloud administration, data management, and process improvement, as well as exposure to emerging technologies and trends in the retail media industry.

💡 Interview Preparation

Technical Questions:

Salesforce Media Cloud Administration: Describe your experience with Salesforce Media Cloud administration, highlighting your ability to manage and optimize the platform to support business needs.
Data Management: Discuss your approach to data management, including deduplication processes, data cleansing, and data integrity.
Process Improvement: Explain your experience with process improvement, highlighting your ability to drive system optimization and enhance business processes.

Company & Culture Questions:

Lowe's Media Network: Describe your understanding of Lowe's Media Network and the retail media industry, and how your skills and experience align with the business's needs.
Agile Methodologies: Discuss your experience with Agile methodologies, and how you have used them to drive continuous improvement and system optimization.
Customer Focus: Explain your approach to customer focus, and how you have used it to drive business results and enhance the customer experience.

Portfolio Presentation Strategy:

Salesforce Media Cloud Projects: Highlight your experience with Salesforce Media Cloud projects, showcasing your ability to manage and optimize the platform to support business needs.
Data Management & Process Improvement: Include examples of data management and process improvement projects, demonstrating your ability to drive system optimization and enhance business processes.
Customer Focus: Showcase your ability to put the customer at the center of everything you do, with a focus on driving business results and enhancing the customer experience.

📝 Enhancement Note: While specific interview questions are not provided, Lowe's is likely to focus on your experience with Salesforce Media Cloud administration, data management, and process improvement, as well as your understanding of Lowe's Media Network and the retail media industry.

📌 Application Steps

To apply for this Salesforce Media Cloud Business Administrator position:

Resume Optimization: Tailor your resume to highlight your experience with Salesforce Media Cloud administration, data management, and process improvement, as well as your understanding of Lowe's Media Network and the retail media industry.
Portfolio Preparation: Prepare a portfolio showcasing your experience with Salesforce Media Cloud projects, data management and process improvement projects, and customer-focused initiatives.
Application Submission: Submit your application through the Lowe's careers portal, including your resume and portfolio.
Interview Preparation: Prepare for the interview process by brushing up on your Salesforce Media Cloud administration skills, familiarizing yourself with Lowe's Media Network and the retail media industry, and practicing your problem-solving and communication skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Lowe's before making application decisions.

Salesforce Media Cloud Business Administrator