Resident Network Engineer at Logicalis

📍 Job Overview

Job Title: Resident Network Engineer
Company: Logicalis
Location: Singapore, Golden Agri Plaza, SG
Job Type: On-site, Full-time
Category: Network Engineering
Date Posted: June 18, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Daily security operations, incident management, user support, and network infrastructure maintenance.
Key Skills: Cisco Switching, Routing, Wireless, Firewalls, Troubleshooting, Security Operations, and Incident Management.
Key Technologies: Cisco devices, ServiceNow, and various network infrastructure tools.

📝 Enhancement Note: This role focuses on operational aspects of network engineering, with a strong emphasis on incident management and customer support. It requires a balance of technical expertise and customer-facing skills.

💻 Primary Responsibilities

Operations & Maintenance:
- Daily operational health checks for IT infrastructure.
- Monitor alarms and report to customers via email/mobile.
- Firmware update and patch management.
- Creation of change request plans and documentation.
- Manage and track cabling/patching records.
- Work with vendors for site surveys and discussions.
- Prepare weekly ticket tracking lists and monthly equipment status reports.
- Ensure internal audit compliance and prompt customer correspondence.
- Troubleshoot production issues and network/security problems.
- Perform L3 escalation to appointed partners and vendors.
- Perform RMA for hardware failures and replacement in production environments.
- Perform health checks for critical environments and ensure systems run up to standard.
- Setup staging and simulation for customer activities before actual tasks in production environments.
- Meet customer SLAs for incidents and requests.
- Take ownership of incidents and service delivery in customer environments.
- Update technical documentations for configuration changes.
Administrative:
- Raise Change Requests (CH) and Service Requests (SR).
- Update CH to customer ITSM platform after each change.
- Update master equipment inventory list after new equipment deployment or RMA.

📝 Enhancement Note: This role requires a strong understanding of network infrastructure, troubleshooting skills, and the ability to work well with customers and vendors to ensure smooth operations and timely issue resolution.

🎓 Skills & Qualifications

Education: Bachelor's degree in IT, Infocomm, Computer Science, or a related field.

Experience: 2-3 years of IT-related working experience, preferably in a network engineering role.

Required Skills:

Cisco Switching, Routing, Wireless, and Firewalls.
Troubleshooting experience on Cisco switching and wireless.
Strong interest/passion to learn and grow in the technology space.
Customer-oriented with clear and concise communication skills.
Ability to handle user issues independently and provide resolution.
Existing knowledge/certification for network operations including network, wireless, and security technologies will be an added advantage.

Preferred Skills:

CCNA certification.
Experience with ServiceNow platform.
Knowledge of NAC (Network Access Control) systems.

📝 Enhancement Note: While CCNA certification is preferred, candidates with relevant experience and a strong understanding of Cisco technologies will also be considered.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in network infrastructure, including Cisco switching, routing, wireless, and firewalls.
Showcase troubleshooting skills with real-life examples and case studies.
Highlight customer support and incident management experiences.
Display understanding of security operations and incident management processes.

Technical Documentation:

Provide documentation of network infrastructure configurations and changes.
Include examples of incident reports and root cause analysis.
Demonstrate understanding of patch management and firmware update processes.

📝 Enhancement Note: As this role focuses on operational aspects, a strong portfolio of network infrastructure projects and customer support case studies will be essential for success.

💵 Compensation & Benefits

Salary Range: SGD 4,500 - 6,500 per month (based on experience and market research for network engineering roles in Singapore).

Benefits:

Competitive salary package.
Opportunities for professional development and growth.
Health and wellness benefits.
Employee engagement and team-building activities.

Working Hours: 40 hours per week, with the possibility of after-office hours activities and standby duties.

📝 Enhancement Note: The salary range provided is an estimate based on market research for network engineering roles in Singapore. Benefits may vary depending on the company's policies and the candidate's qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logicalis operates in the IT services and consulting industry, focusing on digital transformation and technology expertise.

Company Size: Medium-sized company with a global presence, providing opportunities for growth and exposure to diverse projects.

Founded: 1987, with a rich history in IT services and a strong focus on customer satisfaction.

Team Structure:

Network Engineering team, responsible for network infrastructure, security, and operations.
Customer Support team, handling user issues and providing technical assistance.
Vendor Management team, working with partners and principals to ensure timely issue resolution.

Development Methodology:

Agile/Scrum methodologies for project management and incident resolution.
Collaborative environment with regular team meetings and knowledge-sharing sessions.
Strong focus on customer satisfaction and continuous improvement.

Company Website: https://www.logicalis.com/

📝 Enhancement Note: Logicalis' company culture emphasizes customer satisfaction, continuous learning, and collaboration. This role will allow the successful candidate to work closely with customers and vendors to ensure smooth network operations and timely issue resolution.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Network Engineer, responsible for daily security operations, incident management, and network infrastructure maintenance.

Reporting Structure: Reports directly to the Network Engineering Manager or a similar role, with regular interactions with the Customer Support team and vendors.

Technical Impact: This role has a direct impact on network performance, security, and user experience. The successful candidate will be responsible for ensuring that the network infrastructure is running smoothly and that user issues are resolved promptly.

Growth Opportunities:

Progression to senior network engineering roles, with increased responsibilities and leadership opportunities.
Specialization in specific network technologies or security domains.
Opportunities to work on large-scale projects and gain exposure to diverse network environments.

📝 Enhancement Note: This role offers opportunities for career growth and specialization within the network engineering domain. With a strong focus on customer satisfaction and continuous learning, the successful candidate will have ample opportunities to develop their skills and advance their career.

🌐 Work Environment

Office Type: On-site, with a collaborative workspace that encourages team interaction and knowledge-sharing.

Office Location(s): Golden Agri Plaza, SG

Workspace Context:

Access to multiple monitors, testing devices, and development tools.
Collaborative workspace with opportunities for cross-functional interaction and knowledge-sharing.
Flexible work schedule with the possibility of after-office hours activities and standby duties.

Work Schedule: 40 hours per week, with the possibility of after-office hours activities and standby duties to ensure timely issue resolution.

📝 Enhancement Note: The on-site work environment at Logicalis encourages collaboration and knowledge-sharing, providing ample opportunities for the successful candidate to learn and grow within the network engineering domain.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A hands-on technical assessment focusing on Cisco switching, routing, wireless, and firewall configurations. Candidates should be prepared to demonstrate their troubleshooting skills and understanding of network infrastructure.
Customer Support Scenario: A role-play scenario assessing the candidate's ability to handle user issues and provide technical assistance. Candidates should demonstrate strong communication skills and a customer-oriented approach.
Behavioral Questions: Questions focusing on the candidate's problem-solving skills, teamwork, and adaptability in a dynamic work environment.
Final Interview: A meeting with the hiring manager or a senior team member to discuss the candidate's fit for the role and the company culture.

Portfolio Review Tips:

Highlight network infrastructure projects and customer support case studies.
Include examples of incident reports and root cause analysis.
Demonstrate understanding of patch management and firmware update processes.

Technical Challenge Preparation:

Brush up on Cisco switching, routing, wireless, and firewall configurations.
Practice troubleshooting exercises and scenario-based questions.
Familiarize yourself with Logicalis' company culture and values.

ATS Keywords: Cisco, Switching, Routing, Wireless, Firewalls, Troubleshooting, Network Infrastructure, Security Operations, Incident Management, Customer Support, Network Engineering, IT Services, IT Consulting, Agile, Scrum, Collaboration, Knowledge-sharing, Continuous Learning, Career Growth, Network Performance, User Experience.

📝 Enhancement Note: The interview process for this role focuses on technical competencies, customer support skills, and cultural fit. Candidates should be prepared to demonstrate their understanding of network infrastructure and their ability to work well with customers and vendors to ensure smooth network operations and timely issue resolution.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

Cisco switches, routers, and wireless access points.
Firewalls and intrusion prevention systems.
Network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix).
Virtualization and cloud platforms (e.g., VMware, AWS, Azure).

Collaboration Tools:

ServiceNow for incident management and ticketing.
Microsoft Office Suite for documentation and communication.
Slack or Microsoft Teams for team collaboration and communication.

📝 Enhancement Note: The technology stack for this role focuses on Cisco network infrastructure, with a strong emphasis on security, monitoring, and management tools. Familiarity with these technologies will be essential for success in this role.

👥 Team Culture & Values

Network Engineering Values:

Customer focus and satisfaction.
Collaborative teamwork and knowledge-sharing.
Continuous learning and improvement.
Strong technical expertise and problem-solving skills.
Strong communication and interpersonal skills.

Collaboration Style:

Regular team meetings and knowledge-sharing sessions.
Cross-functional collaboration with the Customer Support team and vendors.
Agile/Scrum methodologies for project management and incident resolution.

📝 Enhancement Note: Logicalis' network engineering team values customer focus, collaboration, and continuous learning. The successful candidate will be a strong team player with a customer-oriented approach and a passion for learning and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex network infrastructure issues.
Ensuring network performance and security in dynamic customer environments.
Keeping up-to-date with the latest network technologies and best practices.
Managing multiple customer support tickets and ensuring timely issue resolution.

Learning & Development Opportunities:

Opportunities to work on large-scale projects and gain exposure to diverse network environments.
Training and certification programs to advance technical skills and knowledge.
Mentorship and coaching programs to support career growth and development.

📝 Enhancement Note: This role offers opportunities for technical growth and development within the network engineering domain. The successful candidate will have ample opportunities to learn and grow within a dynamic and collaborative work environment.

💡 Interview Preparation

Technical Questions:

Cisco switching, routing, wireless, and firewall configuration scenarios.
Troubleshooting exercises and real-life case studies.
Network infrastructure design and architecture questions.

Company & Culture Questions:

Logicalis' company culture and values.
The role of the network engineering team within the organization.
Opportunities for career growth and development within the network engineering domain.

Portfolio Presentation Strategy:

Highlight network infrastructure projects and customer support case studies.
Include examples of incident reports and root cause analysis.
Demonstrate understanding of patch management and firmware update processes.

📝 Enhancement Note: The interview process for this role focuses on technical competencies, customer support skills, and cultural fit. Candidates should be prepared to demonstrate their understanding of network infrastructure and their ability to work well with customers and vendors to ensure smooth network operations and timely issue resolution.

📌 Application Steps

To apply for this Resident Network Engineer position:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio to highlight your network infrastructure projects and customer support case studies.
Prepare for the technical assessment by brushing up on your Cisco switching, routing, wireless, and firewall configurations.
Research Logicalis' company culture and values to ensure a strong cultural fit.
Prepare for the customer support scenario by practicing your communication skills and customer-oriented approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with Logicalis before making application decisions.

Resident Network Engineer