📍 Job Overview

Job Title: Remote Italian Customer Support Role
Company: Conduent Poland Sp. z o.o.
Location: Poland (Remote)
Job Type: Full-Time
Category: Customer Support
Date Posted: June 19, 2025
Experience Level: Entry Level to Mid Level
Remote Status: Remote (with occasional on-site attendance)

🚀 Role Summary

Provide professional customer support to Italian-speaking customers of a global automotive brand through multiple channels.
Collaborate with cross-functional teams to deliver tailored product suggestions and ensure smooth service delivery.
Be the friendly voice of a world-class brand, representing it with excellence and professionalism.

📝 Enhancement Note: This role offers an opportunity to work remotely for a global automotive brand, providing customer support in Italian and English. The role requires strong communication skills, cultural awareness, and a customer-centric mindset.

💻 Primary Responsibilities

Customer Support: Provide professional support to customers via phone, chat, and other communication platforms, guiding them through their purchase and post-purchase journey.
Collaboration: Work with cross-functional teams to find solutions for customers and ensure smooth service delivery.
Database Management: Update databases accurately and professionally to maintain customer information and track progress.
Adaptability: Adapt to changes and support all tasks as needed to ensure smooth service delivery.
Brand Representation: Be the friendly voice of the automotive brand, maintaining a positive image and providing exceptional customer care.

📝 Enhancement Note: The primary responsibilities of this role revolve around providing excellent customer support, collaborating with teams, and maintaining accurate customer data. The role requires strong communication skills, adaptability, and a customer-centric mindset.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant education in customer service, business, or a related field is a plus.

Experience: Previous customer service experience is beneficial but not required. Proven communication skills and a customer-centric mindset are essential.

Required Skills:

Language Skills: C1/C2 Italian and B2 English proficiency.
Communication: Excellent communication skills, both written and verbal, in Italian and English.
Problem-Solving: Strong problem-solving skills and the ability to think critically.
Teamwork: Ability to work effectively in a team environment and collaborate with cross-functional teams.
Adaptability: Willingness to adapt to change and support all tasks as needed.

Preferred Skills:

Previous customer service experience.
Familiarity with CRM systems and databases.
Knowledge of the automotive industry.

📝 Enhancement Note: The required and preferred skills for this role emphasize strong communication skills in Italian and English, problem-solving abilities, teamwork, and adaptability. Previous customer service experience and familiarity with CRM systems are beneficial but not required.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.

Technical Documentation: Not applicable for this role.

📝 Enhancement Note: As this role focuses on customer support rather than web development or server administration, there are no portfolio or technical documentation requirements.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not explicitly stated. Based on industry standards for remote customer support roles in Poland, the estimated salary range is PLN 8,000 - 12,000 per month (gross).

Benefits:

Remote position with occasional on-site attendance (max 1x/month).
Attractive salary + bonus scheme.
Full-time contract.
Paid training and continuous career development.
Benefits package: life insurance, private medical healthcare, foreign language classes, personal sports card, flexible benefits platform, and referral program.

Working Hours: The working hours for this role are not explicitly stated. However, the role requires availability for 4 weeks of full-time training (Mon–Fri, 9:00–17:15) and flexibility to work in a 24/7 shift environment post-training.

📝 Enhancement Note: The salary range for this role is estimated based on industry standards for remote customer support roles in Poland. The benefits package is comprehensive and includes a remote work arrangement, attractive salary and bonus scheme, and various perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) and Customer Support.

Company Size: Conduent is a global company with a significant presence in Poland, employing thousands of associates across various locations. The specific team size for this role is not explicitly stated.

Founded: Conduent was founded in 2017, following the spin-off from Xerox Corporation.

Team Structure: The team structure for this role is not explicitly stated. However, as a customer support role within a BPO company, the team is likely to consist of customer support agents, team leaders, and other support staff.

Development Methodology: The development methodology for this role is not explicitly stated. However, as a customer support role, the focus is on providing excellent customer care and maintaining customer satisfaction.

Company Website: Conduent Poland

📝 Enhancement Note: The company culture for this role is focused on providing excellent customer support and maintaining customer satisfaction. The company is a global BPO provider with a significant presence in Poland, offering a comprehensive benefits package and opportunities for career development.

📈 Career & Growth Analysis

Customer Support Role Level: This role is an entry-level to mid-level customer support position, focusing on providing excellent customer care and maintaining customer satisfaction.

Reporting Structure: The reporting structure for this role is not explicitly stated. However, as a customer support role within a BPO company, the role is likely to report to a team leader or supervisor.

Technical Impact: This role has a direct impact on customer satisfaction and brand perception. Excellent customer support can lead to positive customer reviews, repeat business, and brand loyalty.

Growth Opportunities:

Career Progression: With experience and proven performance, there may be opportunities for career progression into team leadership or management roles.
Skill Development: The role offers opportunities for skill development in customer service, communication, and problem-solving. Additionally, there may be opportunities for language training and certification.
Emerging Technologies: As a customer support role within a global automotive brand, there may be opportunities to learn about emerging technologies in the automotive industry.

📝 Enhancement Note: The career and growth opportunities for this role are focused on customer service and communication skills development. With experience and proven performance, there may be opportunities for career progression into team leadership or management roles. Additionally, there may be opportunities to learn about emerging technologies in the automotive industry.

🌐 Work Environment

Office Type: Remote work with occasional on-site attendance (max 1x/month).

Office Location(s): The role is based in Poland, with occasional on-site attendance required.

Workspace Context:

Remote Work: The role requires a suitable home office setup with a stable internet connection and a quiet workspace.
Equipment: The company provides the necessary equipment and software for remote work.
Collaboration: The role involves regular collaboration with cross-functional teams, including other customer support agents, team leaders, and support staff.

Work Schedule: The work schedule for this role is not explicitly stated. However, the role requires availability for 4 weeks of full-time training (Mon–Fri, 9:00–17:15) and flexibility to work in a 24/7 shift environment post-training.

📝 Enhancement Note: The work environment for this role is primarily remote, with occasional on-site attendance required. The role requires a suitable home office setup and regular collaboration with cross-functional teams. The work schedule is flexible, with the need for availability during training and post-training.

📄 Application & Technical Interview Process

Interview Process:

Online Application: Submit your application through the provided link.
Phone/Video Screening: A brief phone or video call to assess your communication skills and cultural fit.
Skills Assessment: A practical assessment of your customer service skills and language proficiency.
Final Interview: A final interview with the hiring manager to discuss your fit for the role and the company.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Customer Service, Italian, English, Communication, Problem Solving, Team Collaboration, Database Management, Adaptability, Remote Work, BPO, Customer Support Agent, Customer Care, Brand Representation.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, cultural fit, and customer service skills. There is no technical challenge preparation required for this role.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools: The specific customer support tools used for this role are not explicitly stated. However, as a remote customer support role within a global BPO company, the role is likely to use various customer relationship management (CRM) systems, ticketing systems, and communication platforms.

Communication Platforms: The specific communication platforms used for this role are not explicitly stated. However, as a remote customer support role, the role is likely to use various communication platforms, including phone, chat, email, and other digital channels.

📝 Enhancement Note: The technology stack and web infrastructure for this role focus on customer support tools and communication platforms. The specific tools and platforms used are not explicitly stated but are likely to include various CRM systems, ticketing systems, and communication platforms.

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: Always put the customer first and strive to provide exceptional customer care.
Professionalism: Maintain a high level of professionalism in all customer interactions.
Adaptability: Be open to change and willing to support all tasks as needed to ensure smooth service delivery.
Teamwork: Collaborate effectively with cross-functional teams to deliver tailored product suggestions and ensure smooth service delivery.
Continuous Learning: Be open to learning and developing new skills to improve customer support and maintain customer satisfaction.

Collaboration Style:

Cross-Functional Integration: Work closely with cross-functional teams, including other customer support agents, team leaders, and support staff, to deliver tailored product suggestions and ensure smooth service delivery.
Peer Support: Provide support and assistance to other customer support agents as needed.
Regular Communication: Maintain regular communication with team members and stakeholders to ensure smooth service delivery and customer satisfaction.

📝 Enhancement Note: The customer support values for this role emphasize customer-centricity, professionalism, adaptability, teamwork, and continuous learning. The collaboration style focuses on cross-functional integration, peer support, and regular communication to ensure smooth service delivery and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: Overcome language barriers and communicate effectively with customers in Italian and English.
Customer Difficulties: Handle difficult customers and maintain a high level of professionalism and patience.
Time Management: Manage time effectively during customer interactions and balance multiple tasks as needed.
Adaptability: Adapt to change and support all tasks as needed to ensure smooth service delivery.

Learning & Development Opportunities:

Language Skills: Improve language skills in Italian and English through regular customer interactions and language training opportunities.
Customer Service Skills: Develop customer service skills through regular training and on-the-job experience.
Problem-Solving Skills: Enhance problem-solving skills through regular customer interactions and collaboration with cross-functional teams.
Career Progression: Pursue career progression opportunities within the company, such as team leadership or management roles.

📝 Enhancement Note: The technical challenges for this role focus on language barriers, customer difficulties, time management, and adaptability. The learning and development opportunities focus on language skills, customer service skills, problem-solving skills, and career progression.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Demonstrate your proficiency in Italian and English through role-play scenarios and conversation exercises.
Customer Service Skills: Describe your approach to customer service and provide examples of successful customer interactions.
Problem-Solving: Explain your problem-solving approach and provide examples of how you've handled difficult customer situations.
Adaptability: Describe your ability to adapt to change and support all tasks as needed to ensure smooth service delivery.

Company & Culture Questions:

Company Knowledge: Demonstrate your understanding of the company and its mission, vision, and values.
Brand Awareness: Show your familiarity with the global automotive brand and its products and services.
Customer Care: Explain your approach to customer care and how you would maintain high levels of customer satisfaction.
Teamwork: Describe your experience working in a team environment and your ability to collaborate effectively with cross-functional teams.

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: The interview preparation for this role focuses on assessing language proficiency, customer service skills, problem-solving, adaptability, and cultural fit. There is no portfolio presentation strategy required for this role.

📌 Application Steps

To apply for this remote Italian customer support role:

Submit your application through the provided link.
Prepare for a brief phone or video screening to assess your communication skills and cultural fit.
Complete a practical assessment of your customer service skills and language proficiency.
Participate in a final interview with the hiring manager to discuss your fit for the role and the company.
If successful, complete 4 weeks of full-time training (Mon–Fri, 9:00–17:15) and be prepared for a flexible work schedule post-training.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Remote Italian Customer Support Role