📍 Job Overview

Job Title: Remote Energy Efficiency Customer Support Specialist
Company: CLEAResult
Location: Remote - Alabama, Remote - South Carolina, Remote - Louisiana, Remote - Arkansas, Remote - Kentucky
Job Type: Full-Time
Category: Customer Support
Date Posted: 2025-06-11
Experience Level: Entry-Level (0-2 years)
Remote Status: Remote (Solely)

🚀 Role Summary

Key Responsibilities: Handle inbound customer calls, provide energy efficiency support, navigate multiple platforms, and meet performance metrics.
Key Skills: Customer service, inbound/outbound calls, technical support, typing skills, sales orientation, script navigation, and multi-platform navigation.

📝 Enhancement Note: This role focuses on customer support within the energy efficiency sector, requiring a balance of customer service and technical skills.

💻 Primary Responsibilities

Customer Interaction: Handle inbound calls from utility customers, providing energy efficiency support and education.
Program Support: Navigate multiple platforms and scripts to support various programs, including customer service, visit scheduling, enrollment, and technical support.
Performance Metrics: Meet and exceed performance metrics, with real-time access to personal performance data.
Customer Service: Maintain a high level of customer service satisfaction, focusing on sales-oriented goals.
Multi-Tasking: Balance customer support while navigating multiple platforms simultaneously in an intensive environment.

📝 Enhancement Note: This role requires strong multitasking skills, as agents must balance customer support with platform navigation and performance metrics.

🎓 Skills & Qualifications

Education: High School Diploma or GED (required)

Experience: Minimum of 6 months of previous experience within a customer-facing environment, with call center experience in an inbound/outbound sales environment preferred.

Required Skills:

Expertise in handling inbound/outbound voice calls
Ability to navigate a script and provide customer support
Comfort with a committed schedule and performance metrics
Typing speed of 35+ WPM
Strong communication skills and a "how can I help you?" attitude

Preferred Skills:

Sales-oriented mindset with a focus on customer service satisfaction
Ability to thrive in an intensive environment and manage multiple tasks simultaneously
Previous experience in a customer-facing or call center environment

📝 Enhancement Note: While not explicitly stated, having experience with energy efficiency programs or a basic understanding of energy-efficient practices could be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $17 per hour + $65 per month internet stipend

Benefits:

Medical, Dental, and Vision Insurance
401(k) with company match
Paid vacation, sick, personal, and parental leave time
Paid volunteer time
Employee recognition program
Employee assistance program
Access to on-demand training courses

Working Hours: 40 hours per week, with a committed schedule and set lunches and breaks.

📝 Enhancement Note: The salary range is based on the provided information and industry standards for entry-level customer support roles. Benefits are comprehensive and include health insurance, retirement plans, and paid leave options.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy Efficiency and Sustainability

Company Size: Medium (1,001-5,000 employees)

Founded: 1996

Team Structure: The team consists of energy efficiency specialists, customer support agents, and program managers, working together to provide energy-efficient solutions to utility customers.

Development Methodology: The team follows a customer-centric approach, focusing on providing exceptional customer service and supporting various energy efficiency programs.

Company Website: CLEAResult

📝 Enhancement Note: CLEAResult is a leading provider of energy efficiency and sustainability solutions, with a focus on customer-centric support and a commitment to reducing carbon emissions.

📈 Career & Growth Analysis

Customer Support Specialist Level: Entry-level position focusing on customer interaction, energy efficiency support, and meeting performance metrics.

Reporting Structure: This role reports directly to the Customer Support Manager or Team Lead.

Technical Impact: Energy Efficiency Customer Support Specialists play a crucial role in educating customers about energy-efficient practices, helping them save money, and contributing to the company's sustainability goals.

Growth Opportunities:

Develop expertise in energy efficiency programs and technologies
Advance to a Customer Support Team Lead or Manager position
Explore opportunities in other departments, such as Energy Efficiency Program Management or Sustainability Consulting

📝 Enhancement Note: This role offers growth opportunities within the customer support department and the broader energy efficiency sector, with a focus on developing expertise in energy-efficient practices and technologies.

🌐 Work Environment

Office Type: Remote work environment, with a dedicated home office space and minimal personal disruptions required.

Office Location(s): Remote - Alabama, Remote - South Carolina, Remote - Louisiana, Remote - Arkansas, Remote - Kentucky

Workspace Context:

Dedicated home office space, free of personal disruptions
Two power connections
Hardwired internet connection (10 Mbps upload / 20 Mbps download / 99% latency)

Work Schedule: Committed schedule with set lunches and breaks, with the expectation of being on the phone throughout the entirety of the shift.

📝 Enhancement Note: The remote work environment requires a dedicated home office space and a hardwired internet connection to ensure optimal performance during customer support calls.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess customer service skills and technical proficiency
In-depth discussion of energy efficiency programs and customer support processes
Final interview with the hiring manager or team lead to evaluate cultural fit and long-term potential

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Service, Inbound Calls, Outbound Calls, Technical Support, Visit Scheduling, Program Offering Education, Online Support, Performance Metrics, Typing Skills, Sales Orientation, Script Navigation, Multi-Platform Navigation, Attendance, Punctuality, Goal Orientation, Communication Skills

📝 Enhancement Note: The interview process focuses on assessing customer service skills, technical proficiency, and cultural fit, with a strong emphasis on energy efficiency knowledge and customer support processes.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Exceptional customer service
Energy efficiency expertise
Sales-oriented mindset
Strong communication skills
Ability to thrive in an intensive environment

Collaboration Style:

Cross-functional collaboration with energy efficiency specialists and program managers
Regular team meetings and training sessions to improve customer support skills and energy efficiency knowledge
A supportive and inclusive team environment focused on customer success and sustainability goals

📝 Enhancement Note: The customer support team at CLEAResult values exceptional customer service, energy efficiency expertise, and a collaborative approach to achieving sustainability goals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Balancing customer support with platform navigation and performance metrics in an intensive environment
Developing expertise in energy efficiency programs and technologies
Adapting to new platforms, scripts, and customer support processes

Learning & Development Opportunities:

On-the-job training and mentoring from experienced customer support agents and energy efficiency specialists
Access to on-demand training courses and energy efficiency resources
Opportunities to attend industry conferences and events, with company support

📝 Enhancement Note: This role presents technical challenges related to balancing customer support with platform navigation and performance metrics, as well as opportunities for learning and development in the energy efficiency sector.

💡 Interview Preparation

Technical Questions:

Describe your experience handling inbound/outbound calls and providing customer support
How do you balance customer support with platform navigation and performance metrics in an intensive environment?
Can you share an example of a time when you had to learn a new script or platform quickly and efficiently?

Company & Culture Questions:

What attracts you to the energy efficiency sector and customer support role at CLEAResult?
How do you stay up-to-date with the latest energy efficiency trends and best practices?
Can you describe your experience working in a remote environment and maintaining a committed schedule?

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: Interview preparation focuses on assessing customer service skills, technical proficiency, energy efficiency knowledge, and cultural fit, with a strong emphasis on the candidate's ability to balance customer support with platform navigation and performance metrics in an intensive environment.

📌 Application Steps

To apply for this Remote Energy Efficiency Customer Support Specialist position:

Submit your application through the application link
Prepare for the phone or video screen by practicing customer service scenarios and familiarizing yourself with energy efficiency concepts
Research CLEAResult's energy efficiency programs and customer support processes to demonstrate your understanding of the role and company
Prepare for the final interview by reflecting on your customer service experience, energy efficiency knowledge, and long-term career goals

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Remote Energy Efficiency Customer Support Specialist