📍 Job Overview

• Job Title: Remote Customer Support Specialist (P&C)
• Company: Jerry.ai
• Location: Salt Lake City, Utah, United States
• Job Type: Remote (FULL_TIME)
• Category: Customer Support
• Date Posted: 2025-02-04
• Experience Level: Entry-level (0-2 years)
• Remote Status: Remote (United States)

🚀 Role Summary

• Handle inbound calls from existing customers, processing service requests, and answering policy-related questions.
• Work to retain Jerry policyholders by finding solutions for customers at risk of cancellation.
• Collaborate with insurance carriers to ensure accurate and up-to-date information.
• Contribute to a positive and supportive work environment, fostering customer loyalty and satisfaction.

📝 Enhancement Note: This role requires strong communication skills, empathy, and problem-solving abilities. Previous experience in customer support or a related field is beneficial but not required, as training will be provided.

💻 Primary Responsibilities

• Customer Interaction: Respond to inbound calls from existing customers, actively listening to their needs and providing assistance.
• Service Request Processing: Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
• Policy Information: Help customers understand their existing insurance policies, coverages, and benefits, or make changes to existing policies.
• Customer Retention: Work proactively to retain Jerry policyholders by identifying and addressing potential cancellation risks.
• Insurance Carrier Collaboration: Liaise with insurance carriers to ensure accurate and up-to-date policy information and resolve any discrepancies.

📝 Enhancement Note: This role requires a high level of multitasking, as you will be handling multiple customer interactions and service requests simultaneously. Strong organizational skills and the ability to prioritize tasks are essential for success in this role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant associate's or bachelor's degree in business, communications, or a related field is a plus but not required.

Experience: Previous experience in customer support, sales, or a related field is beneficial but not required. A strong commitment to customer service and a willingness to learn are essential.

Required Skills:

• Excellent communication skills, both written and verbal
• Active listening and problem-solving skills
• Strong organizational skills and the ability to multitask
• Proficiency in using computers and customer service software
• Ability to work independently and in a team environment
• Basic understanding of insurance policies and coverages

Preferred Skills:

• Previous experience in customer support or a related field
• Familiarity with insurance industry regulations and best practices
• Bilingual or multilingual skills
• Experience working remotely

📝 Enhancement Note: While previous experience in customer support is beneficial, this role offers extensive training and mentorship opportunities for candidates with a strong commitment to customer service and a willingness to learn.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $18.00 - $21.00 per hour (USD)

Benefits:

• Medical, dental, and vision insurance
• 401K match
• Ongoing training and mentorship from the leadership team
• Ability to work remotely (work equipment provided)
• P&C license paid for within 60 days of starting

Working Hours: 32 hours per week, with a flexible schedule that includes evenings and weekends.

📝 Enhancement Note: The salary range provided is based on industry standards for entry-level customer support roles in the United States. The benefits package is competitive and designed to support the well-being and professional growth of employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, focusing on car insurance, refinancing, safety, and repairs.

Company Size: Medium (250-999 employees)

Founded: 2017

Team Structure:

• Customer Support Team: Responsible for handling customer inquiries, processing service requests, and ensuring customer satisfaction.
• Insurance Carrier Partnerships Team: Collaborates with insurance carriers to provide accurate and up-to-date policy information and negotiate competitive rates.
• Product and Engineering Teams: Develop and maintain the Jerry.ai mobile app, ensuring a seamless user experience and continuous improvement.

Development Methodology: Agile/Scrum methodologies, with a focus on continuous improvement and customer feedback integration.

Company Website: www.jerry.ai

📝 Enhancement Note: Jerry.ai is committed to fostering a diverse and inclusive work environment. The company values collaboration, innovation, and a customer-centric approach to problem-solving.

📈 Career & Growth Analysis

Customer Support Role Level: Entry-level to intermediate, with opportunities for growth and advancement within the customer support team or other departments.

Reporting Structure: Reports directly to the Customer Support Manager, with regular communication and collaboration with the Insurance Carrier Partnerships Team and other internal stakeholders.

Technical Impact: Directly impacts customer satisfaction, retention, and loyalty by providing excellent customer service and addressing customer needs effectively.

Growth Opportunities:

• Progression to a Senior Customer Support Specialist role, with increased responsibilities and leadership opportunities.
• Transition to other customer support or customer success roles within the organization.
• Opportunities to move into insurance carrier partnerships, product management, or other internal teams.

📝 Enhancement Note: Jerry.ai offers extensive training and mentorship opportunities to support the professional growth and development of its employees. Career progression is based on individual performance, skills, and interests.

🌐 Work Environment

Office Type: Remote work environment, with the option to work from home or a co-working space provided by the company.

Office Location(s): Salt Lake City, Utah, with the option to work remotely from anywhere in the United States.

Workspace Context:

• Remote work equipment provided by the company, including a laptop, headset, and any necessary software.
• Collaborative work environment, with regular team meetings and one-on-one check-ins to ensure open communication and support.
• Flexible work schedule, with the ability to balance personal and professional responsibilities.

Work Schedule: Flexible scheduling, with the ability to work during peak customer hours and maintain a healthy work-life balance.

📝 Enhancement Note: Jerry.ai is committed to providing a supportive and flexible work environment that accommodates the diverse needs and preferences of its employees. The company offers remote work options, flexible scheduling, and work-life balance initiatives to support employee well-being and productivity.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screen to assess communication skills and cultural fit.
2. In-depth phone or video interview to discuss customer support experience, problem-solving skills, and insurance industry knowledge.
3. Role-play scenarios to evaluate customer support skills and decision-making abilities.
4. Final interview with the Customer Support Manager to discuss career goals, expectations, and next steps.

Portfolio Review Tips (N/A for this role): Not applicable for this role, as it does not require a portfolio submission.

Technical Challenge Preparation (N/A for this role): Not applicable for this role, as it does not involve a technical challenge.

ATS Keywords: Customer Support, Insurance Policies, Problem Solving, Communication, Service Requests, Retention Strategies, Remote Work, Customer Service Software, Insurance Industry Regulations, Bilingual/Multilingual Skills.

📝 Enhancement Note: The interview process for this role is designed to assess communication skills, problem-solving abilities, and cultural fit. Candidates should be prepared to discuss their customer support experience, insurance industry knowledge, and decision-making processes in a customer support context.

📌 Application Steps

To apply for this Remote Customer Support Specialist (P&C) position:

1. Submit your application through the provided application link.
2. Tailor your resume to highlight your customer support experience, communication skills, and problem-solving abilities.
3. Prepare for the interview process by researching Jerry.ai, understanding the insurance industry, and practicing customer support scenarios.
4. Be ready to discuss your career goals, expectations, and commitment to customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.