📍 Job Overview

Job Title: Remote - Customer Support Specialist (KYC)
Company: Betmaster
Location: Tbilisi, Tbilisi, Georgia
Job Type: Remote (Tbilisi)
Category: Customer Support
Date Posted: 2025-07-02
Experience Level: Entry-level (0-2 years)
Remote Status: Remote Solely

🚀 Role Summary

Handle customer inquiries via live chat and verify KYC information according to market regulations.
Analyze product malfunctions and follow up with customers to resolve issues.
Gather customer feedback and share it with relevant teams.
Work in a dynamic, start-up-like environment with a global team.
Enjoy competitive salary, professional growth opportunities, and a supportive work environment.

📝 Enhancement Note: This role requires strong communication skills and the ability to work independently. Experience in the sports betting/gambling industry is a plus but not required.

💻 Primary Responsibilities

Customer Interaction: Handle incoming requests from customers via live chat, addressing their technical and product-related issues.
KYC Verification: Check and verify customer KYC information according to market regulations and company policies.
Product Malfunction Analysis: Identify, analyze, and report product malfunctions to the relevant teams for resolution.
Customer Follow-up: Follow up with customers to ensure their basic technical and product-related issues are resolved.
Feedback Gathering: Gather customer feedback and share it with the Product, Sales, and Marketing teams to improve services and products.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to multitask effectively.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: 0-2 years of experience in customer support or a related field.

Required Skills:

Proficiency in English (fluency in additional languages is a plus)
Strong communication skills (both written and verbal)
Excellent organizational skills
Strong teamwork skills
Excellent PC skills
High attention to detail
Multi-tasking abilities
Flexibility to work in different shift schedules (day, evening, and night) and on weekends

Preferred Skills:

Experience in the sports betting/gambling industry
Familiarity with KYC procedures and regulations
Ability to quickly and efficiently solve tasks
Independence, responsibility, initiative, and a systematic approach to solving complex problems

📝 Enhancement Note: While a degree is not required, relevant experience and a strong portfolio demonstrating problem-solving skills and customer support experience are essential for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through customer support case studies or testimonials.
Showcase problem-solving abilities with examples of resolving customer issues or product malfunctions.
Highlight your ability to work under pressure and multitask effectively.

Technical Documentation:

Provide examples of well-documented customer support processes or standard operating procedures (SOPs).
Include any relevant customer feedback or satisfaction metrics to showcase your impact on customer experience.

📝 Enhancement Note: As this role does not require a technical portfolio, focus on demonstrating strong communication skills, problem-solving abilities, and customer support experience.

💵 Compensation & Benefits

Salary Range: Competitive salary (exact range not specified)

Benefits:

Amicable work environment and supportive team members
Full-time remote opportunity
Real career opportunities and professional growth
The great team across the world

Working Hours: 40 hours per week, with flexible scheduling to accommodate different shift schedules (day, evening, and night) and weekend work.

📝 Enhancement Note: While the exact salary range is not specified, the competitive salary and comprehensive benefits package make this an attractive opportunity for entry-level customer support professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: iGaming and sports betting

Company Size: Medium (50-249 employees)

Founded: 2017

Team Structure:

Global team with members across various time zones
Collaborative and supportive work environment
Flat hierarchy with opportunities for professional growth

Development Methodology:

Agile/Scrum methodologies for product development
Continuous improvement and innovation focus

Company Website: Betmaster

📝 Enhancement Note: Betmaster is a global company that values diversity and collaboration. Their remote work environment allows for a flexible and supportive team dynamic.

📈 Career & Growth Analysis

Customer Support Specialist (KYC) Role Level: Entry-level to mid-level customer support role focusing on customer interaction, KYC verification, and product malfunction analysis.

Reporting Structure: Reports directly to the Customer Support Manager or a similar role.

Technical Impact: Directly impacts customer experience and satisfaction by resolving issues and gathering feedback.

Growth Opportunities:

Career progression to senior customer support roles or team leadership positions
Opportunities to specialize in specific areas, such as VIP customer support or fraud prevention
Professional development through training and workshops focused on customer support and related skills

📝 Enhancement Note: Betmaster offers real career opportunities and professional growth, making it an attractive choice for entry-level customer support professionals seeking to advance their careers in the iGaming industry.

🌐 Work Environment

Office Type: Remote, with no physical office location

Office Location(s): Tbilisi, Georgia (remote work only)

Workspace Context:

Remote work environment with flexible scheduling
Collaborative global team with members across various time zones
Supportive work culture with opportunities for professional growth

Work Schedule: Flexible scheduling to accommodate different shift schedules (day, evening, and night) and weekend work.

📝 Enhancement Note: Betmaster's remote work environment offers a flexible and supportive workspace for customer support professionals seeking a global team dynamic and the opportunity to work from home.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your problem-solving skills, communication abilities, and customer support experience.
Introductory Call: Participate in an introductory call to discuss your background, experience, and career goals.
Hiring Manager Round: Meet with the hiring manager to discuss the role in more detail and address any questions or concerns.

Portfolio Review Tips:

Highlight your strong communication skills and problem-solving abilities through customer support case studies or testimonials.
Showcase your ability to work under pressure and multitask effectively.
Include any relevant customer feedback or satisfaction metrics to demonstrate your impact on customer experience.

Technical Challenge Preparation:

Familiarize yourself with common customer support scenarios and practice handling them effectively.
Brush up on your product knowledge and be prepared to discuss any product malfunctions or issues you've encountered.
Prepare for questions about your experience with KYC procedures and regulations.

ATS Keywords: Customer Support, KYC, Communication Skills, Teamwork, PC Skills, Attention to Detail, Multi-tasking, Problem Solving, iGaming, Sports Betting, Remote Work, Global Team

📝 Enhancement Note: Betmaster's interview process focuses on evaluating your customer support skills, problem-solving abilities, and cultural fit. Prepare for the interview by demonstrating your strong communication skills and customer support experience.

📌 Application Steps

To apply for this remote Customer Support Specialist (KYC) position at Betmaster:

Submit your application through the provided link.
Prepare a portfolio showcasing your strong communication skills, problem-solving abilities, and customer support experience.
Research Betmaster's products, services, and company culture to demonstrate your interest and understanding of the role.
Prepare for the interview by practicing common customer support scenarios and brushing up on your product knowledge.
Be ready to discuss your experience with KYC procedures and regulations, as well as your ability to work effectively in a remote, global team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles, with a focus on communication, problem-solving, and customer experience.
Include customer support methodologies, customer interaction principles, and customer feedback analysis.
Emphasize customer support portfolio requirements, live demonstration scenarios, and user experience considerations.
Address customer support team dynamics, cross-functional collaboration with other departments, and customer support career progression.
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support skills, communication techniques, and problem-solving methods relevant to the role.
Address customer support career progression paths and technical leadership opportunities in customer support teams.
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
Include customer support-specific interview preparation and coding challenge guidance.
Emphasize customer support best practices, customer interaction principles, and customer experience design.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and related terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support Focus & Portfolio Emphasis:

Emphasize customer support best practices, customer interaction principles, and customer experience design.
Include specific portfolio requirements tailored to the customer support discipline and role level.
Address customer support methodologies, customer feedback analysis, and customer satisfaction metrics.
Focus on problem-solving methods, customer interaction techniques, and customer experience optimization.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-customer support terminology unless relevant to the specific customer support role.
Marketing language unrelated to customer support, communication, or user experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Remote - Customer Support Specialist (KYC)