Remote Customer Support for Health/Wellness Company

📍 Job Overview

• Job Title: Remote Customer Support for Health/Wellness Company
• Company: Farmers Juice
• Location: Canada (Remote)
• Job Type: Part-Time or Full-Time Contractor
• Category: Customer Support & Service
• Date Posted: 2025-06-21

🚀 Role Summary

• Key Responsibilities: Provide exceptional customer support to Farmers Juice customers, addressing order, delivery, and product-related issues with warmth, clarity, and calm.
• Key Skills: Excellent communication, problem-solving, organization, patience, and a genuine passion for health and wellness.

💻 Primary Responsibilities

📞 Customer Support

• Answer Inbound Calls: Handle inbound customer calls with warmth, clarity, and calm, ensuring customers feel heard and supported.
• Solve Customer Issues: Quickly and kindly resolve order, delivery, and product-related issues, leaving customers with a positive experience.
• Communicate Effectively: Clearly explain solutions, apologizes, or next steps to customers, ensuring they understand and are satisfied with the resolution.

📝 Case Management

• Track Calls & Resolutions: Use tools like Aircall and Google Sheets to track calls, resolutions, and callback needs, ensuring no customer issues slip through the cracks.
• Communicate with Internal Team: Collaborate with the internal team to escalate issues or provide feedback loops, contributing to continuous improvement.

🎓 Skills & Qualifications

Education & Experience

• No specific education requirements mentioned; relevant experience in customer service, healthcare, retail, or admin is preferred.

Required Skills

• Communication: Clear, kind, and confident phone manner, with a genuine passion for helping people.
• Problem-Solving: Ability to identify, troubleshoot, and resolve customer issues efficiently.
• Organization: Reliable and consistent in tracking calls, resolutions, and follow-ups.
• Patience & Calmness: Remain composed and empathetic under pressure, ensuring customers feel supported and understood.

Preferred Skills

• Health & Wellness Knowledge: Familiarity with health and wellness products, trends, or services to provide informed support.
• Tech Savviness: Comfortable using customer support tools, CRMs, and other relevant software.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range

• Hourly Rate: $18 CAD/hour (Independent Contractor)
• Estimated Annual Salary: $35,400 CAD/year (based on 2,000 hours/year)

Benefits

• Flexible Schedule: Part-time or full-time hours (20-40 hours/week) to accommodate work-life balance.
• Remote Work: Enjoy the convenience and flexibility of working from home, with reliable internet and a quiet work environment required.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Health & Wellness
• Company Size: Small to Medium (Based on the company's website and social media presence)
• Founded: 2015 (According to the company's website)
• Team Structure: Remote, distributed team with a focus on customer support and customer experience.

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

• Office Type: Remote (Work-from-home)
• Office Location(s): Canada
• Workspace Context: Quiet, dedicated workspace with reliable internet access.
• Work Schedule: Flexible, with part-time or full-time hours available (20-40 hours/week).

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

• Customer-Centric: Farmers Juice prioritizes customer satisfaction and experience, valuing empathetic, patient, and clear communicators.
• Health & Wellness Focused: The company is passionate about health and wellness, seeking team members who share this enthusiasm.
• Remote & Flexible: Farmers Juice offers remote work opportunities and flexible scheduling to accommodate work-life balance.

⚡ Challenges & Growth Opportunities

• Technical Challenges: None specified; focus on customer support and communication skills.
• Learning & Development Opportunities: Potential to grow within the customer support team, gaining experience and developing skills in customer service, problem-solving, and communication.

💡 Interview Preparation

• Application Tips: Tailor your resume and cover letter to highlight relevant customer service experience, communication skills, and passion for health and wellness.
• Interview Tips: Prepare examples of your customer support experience, demonstrating your ability to handle challenging customers, resolve issues, and maintain a calm and patient demeanor. Familiarize yourself with Farmers Juice products and services to showcase your enthusiasm for the role.

📌 Application Steps

To apply for this remote customer support position:

• Submit your application through the application link provided.
• Tailor your resume and cover letter to highlight relevant customer service experience, communication skills, and passion for health and wellness.
• Prepare for your interview by practicing customer support scenarios, demonstrating your problem-solving skills, and familiarizing yourself with Farmers Juice products and services.